Shopify Messaging

Mediocre, basic analytics don't work and is not well integrated with Shopify. What's the point of having a fully integrated app that cannot pull any stats from what you are sending out? Seems like a Shopify thing. Also falls advertiesment on the description, the track results part doesn't work nor register properly.

Good value but limited. Really needs to be able to have a custom font option.

Приложение простое, как дверь, мало функциональности, гибкости 0, да еще и периодически что-то ломается, о чем платформа не предупреджает, а просто делает вид, будто так и было.

Deveria ser possivel enviar e-mail para um único cliente, ao inves de precisar criar segmentação

Very basic app. Can only design the marketing messages from availble pre set template which are basic and looks outdated. Cannot even use own code and make it more appealing or interesting

PLEASE ADD THE OPTION TO SEE TO WHICH SEGMENT YOU SENT THE CAMPAIGN! It is impossible to see that unless you duplicate every single campaign and open it. It is really dumb not having that, even when you click on the campaign - NO SENSE!

The app did not want to work - I had to access it from a different place in the Shopify app and after several failed attempts I finally got it sent. Unfortunately the mailing list I have selected was cut short and only a third of my clients was picked for the mailing list in the process

This app was honestly GREAT for years, but as other reviewers have noted, an update was made recently that forces my shoppers to land on my site with Canadian settings. There is no way to change the URL they prepopulated with "en-canada". This is happening with the "Products" component in the email builder which is obviously the the most important thing to do right. I had a huge campaign that depended on this email and only realized afterwards that all the product links were broken. So many lost sales because of this....

App is opening in Canadian Dollars, and I cannot change it in the app to USD.

Templates are HORRIBLE! Come on Shopify! You can do better than this.

Dreadful bounce rate and hopeless support. I have been using Mailchimp, integrated with Shopify for many years. Being fully integrated, our mailing list is automatically synced between the two. As Mailchimp has become so expensive for small businesses, I decided to try sending campaign emails from Shopify - campaigns very similar in content and length as previously sent from Mailchimp. My Mailchimp bounce rate on the last email sent on 1 Nov was 0.15% which I'm sure you will agree proves the list is pretty good. The very first campaign I sent from Shopify led to 5.7% bounces! I explain this to Shopify support and they just send AI generated suggestions that make no sense to my problem, passing me from support person to person in the hope I will go away. One phone call would sort this out but that's not possible nowadays. They leave me no choice but to stick with Mailchimp - and if this is an example of what to expect from today's support after 9 years of being with Shopify then I must consider moving my store to a better competitor. Oh and disregard Shopify's assertion here that I have been using the App for a year - they may have auto-installed it a year ago, but I only started using it in Nov 2024.

Very difficult to use and VERY limited in what you can customize. I'm very disappointed in this application and the limits it's placing on our store.

In the last two months the performance of the editor has absolutely tanked. It makes it impossible to type your emails out in the editor anymore. I'm talking 5-10 seconds of delay for typing and what appears on the screen. Typing everything out in a separate program like google docs is also super annoying since shopify email doesn't support paste without formatting and trying to format text in shopify email is a joke. You can just enter a font size, your forced to use a slider and hope you can get the exact value you want. Absolutely sucked all the joy out of making emails. Also give me back the ability to format text (bold, italics, etc on buttons). The section limit is awfully low too.

seems like a good app but it does not send your first 1,000 emails for free, you still have to pay a base price. I find this description very misleading and disappointing.

The application is free it’s true, but it’s been 3 months since my emails are sent without my profile image and with an email address different from mine. I had to find myself why there was this, I was not contacted or warned. It’s free it’s true but pay attention the quality is not always present

Cant send email to my clients which i migrated from opencart, abandoned cart emails are never sent, most of campaigns are failed.

bof, beaucoup trop de mail arrive dans les spam

What is happening with Shopify Email? All test emails look horrible- they are either with extremely small text compared to what I set up, or some photos slip away from where it's supposed to stay, or some texts stick too close to other texts. I contacted their online support, but not very helpful. Very frustrating.

I truly stood by Shopify emails vs an email app. I would even refer our friends to Shopify emails instead privy or klaviyo. Since the 4th of July all of my emails have been failing. I have followed every step Shopify customer service has asked me to do and it still does not work. Because of this our sales have decreased and it has been a headache. I feel like shopify made a ton of updates this summer to the interface and email sales channel and I just wish it would go back to normal. Unfortunately I am going to be switching to a third party for our email campaigns.

1 major flaw - you cannot translate the content. For stores that sell across the world in multiple languages it doesn't help if you can only serve 1 language. Hopefully this will change and than it will be awesome!

This app integrates well with shopify and my store and has an easy to use editor. However, after using this app for the past year, it has suddenly gotten VERY buggy. It shuts down multiple times while I am editing my emails and no longer lets Grammarly review the text content - so I have to export it to another screen outside of the app to even spellcheck an email. It is extremely frustrating. I am looking at other options since I have really hit my max of dealing with frustrations on this. Also, tech help did not even respond to my request.

Email template codes can't be edited. I need to customise the abandoned cart/checkout emails to not include products with a certain tag but can't do this. This is a vanilla product. Shopify's usual lets do the bare minimum product requirements and we will get away with it politics.

Shopify Email App is not honoring image sizes. Re-sized and imported a 150x150 logo and once it loaded the image significantly increased in size. I have not been able to find a solution to this.

App is really easy to use and really convenient since it was in the Shopify marketing. BUT it is an awful app to use if you have timed email exclusive sales with limited quantities and a high volume of customers. We launched our email at 10 AM and 1 hour later it notified us that it failed to email 95% of our customers 'due to a high bounce rate, usually because subscriber email addresses were not valid.' Out of nearly 10,000 email subscribers. We do not have this issue with our current emailing app. If you have multiple variants, you are unable to change the price to the correct variant in stock. Also the emails are very bland, but that wasn't a main issue.

Overall, this app is not good. My biggest complaint is that it takes hours to send an email to our 1600 customers. This is a problem when we launch a subscriber exclusive sale with limited stock quantities. Not all customers get the email at the same time. Also, the layout is very basic looking and the app doesn't offer a sticky popup tab to entice shoppers to join the list throughout their shopping journey. Automations, reports, and editor are all in different locations in the admin dashboard making it confusing and the abandon cart automation is not even sending. I do like that I can link products easily but that's about it.

Needs a serious overhaul to be useful. Missing so many basic features. e.g. - Adjustable padding/ margins - Menu for header - Custom widths - More than 2 columns - Proper footer customisation On the plus side, it is cheap to use.

it is very helpful for a very simple use, but it does not support HTML code inside email, as this is an important feature for email customization, but unfortunately this app does not have this feature, Shopify need to work more on this app

I used this to send out a marketing email to my customers. It was fine to set up although I needed help to add something to my DNS setting because test emails weren't going through which is weird because Shopify is my host. Unlike Mailchimp though you can't do anything more after sending it. You can't see who opened the email and send them further marketing, nothing. I'll continue using Mailchimp until Shopify actually starts to take this seriously because right now it's just not very good.

I have the same app on my other store and it was working fine (some time a go) Now on this shop I'm not getting any notifications by subscribing to newsletter. I'm not getting welcome emails .I'm not getting any emails with welcome discount code. I tried to sign up with 3 different email addresses but not a one got any kind of notification. It does show my subscribers and i can send emails manually . I checked forum and zillion people have the same issue since last year but no one give any kinda solution ? Can i have some help?

This app has potential to be so much better than it actually is, given it is made by Shopify for Shopify merchants - it should be so much more powerful and integrated than what it actualy is. I do like how easy it is to select products from my store to promote in an email, however I cannot believe that Shopify do not make First Name fields available to personalise each email to my loyal customer base - why would I send out an email that is not addressed personally to them? There is very little in the back end to support refining customer lists and segmentation within shopify also, more work needs to occur with this app to make it worthwhile to use.

I really want this app to work, it's much easier doing everything directly in Shopify. But it has let us down twice in a row, and each time has been disastrous. We rely on our newsletter heavily for new releases, when something doesn't work it affects our business significantly. The first time the whole newsletter that we'd spent days on just deleted itself right before we sent it out. The second time the product links in the newsletter didn't work because when we had created the newsletter the products were still in draft mode. When we made them active the link was broken and they took to the customer to a 'preview' mode. Email marketing is so important, if you are going to release a tool like this I think it needs to be more polished. Other advice for the app: - allow more configurations for product alignment - the more customisation the better, it's pretty simplistic atm - It only sends half of the emails at a time, meaning some customers don't get it until up to 24 hours later, when you have limited releases this frustrates people. - Would be great to be able to import your own fonts - As far as I can tell there is no way to not have a 'logo' at the header. Get rid of this function.

it should be free with plan now we can only send one email a month. rip off it should be free since

I love the idea of Shopify Email, but this is way too basic for our needs. I was hoping it would be similar or better than the old Mailchimp/Shopify integration, but it doesn't even come close. There are both basic and advanced features that are missing. Here are some missing features: -2 and 3 column sections -sections that allow you to add your choice of standard content blocks (buttons, text, images, products, etc.). That works so much better than relying on finding a pre-made template that has all the right content blocks. -the ability to add images! Logo and products are the only images that can be added to emails now. -use Paragraph, Header 1, Header 2, etc. for text instead of fiddling with the size continually. Very important for those of us that have blog posts we share through email. I like that you can change the text size, but it's set up in a way that doesn't work for long text blocks. -there's something weird with the "from" section in the email designer. It should be possible to add alternate emails rather than just the main store email. -it's great to be able to add products, but what about collections? It would be more useful for us to be able to add a collection and pull a certain number of those products into the email or simply a collection image and link -automated emails, ideally with the option of automated email sequences (welcome emails, thank you emails, abandoned cart emails, email sequences triggered by tags/shopping behavior/birthday/custom date field, reengagement campaigns, etc.) -custom fields. We use Mailchimp as a CRM where we have additional information about our customers like birthday, custom date fields, interests, etc. Currently there is no option for this in Shopify. -ability to send emails to people who have purchased (or not yet purchased) specific products. In general, customer group filters are not sophisticated enough. -Shopify is in a unique position to be able to pull off personalized recommended product emails based on customer behavior. That would be a amazing to see here. I could see this working for businesses that are just getting off the ground or have only a handful of products. For now, it is not useable for us. But I'm hoping that Shopify Email will grow to include some of these features. I would much rather use Shopify in the future if it's able to up its email game. Edit: Forgot to mention merge fields, discount codes and email scheduling in the list of missing features. I'm also concerned by some reviews mentioning the app hurting their sender reputation and even blacklisting domains. Those reviews may be overblown, but there doesn't seem to be an effective way of managing list cleaning, authorizing send emails, etc.

good pricing but the delivery rate is quite poor when compared to previous email app we have used it the past. I believe there will be future improvements.

Creating and sending basic emails is great, however the reporting is very limited and a feature as important as an automated welcome email when a new email subscriber is added, is not available. The ability to create a welcome sequence would be even better.

Pretty basic, half the time my subscribers don’t get emails. Missing heaps of important info. Definitely need to download something more professional.

Five stars for being there, but 1 star for content. It appears to allow limited content and links...

It seems functional enough, but the editability of the email body is subpar. I would love to be able to use it but I do not want to sacrifice the look of the email for something a bit more integrated. I cannot even add 2 columns to the thing. Using it would make my life so much easier seeing as we send out weekly emails updating customers on what products got moved into the sale collection. But we sell small products and having 7 big images that take up the full width is beyond excessive.

So, if you are a small business and just want something that will ping out a basic email to your customers then this is for you .. However, if you actually care about your communication with customers and require a decent level of customization and control then stick with a dedicated 3rd party app .. We would have loved to streamline our email into shopify but sadly with the functions as they are it just wont happen .. Mailchimp .. my business with you is safe for now .. Mike, Co-Founder www.RocknRomanceVintage.com

This has a lot of potential, but isn't really ready for active use, especially if you have a large list. The features are very limited, but adding products to an email is incredibly fast and could improve your workflow. We've been testing it with around 10000 subscribers and it just takes too long to send emails (they go in batches but it can take hours for any to send at all) so scheduling is effectively meaningless. There's no automation, and I'm not sure whether anything is planned or if this is only intended to be a starter service for very small businesses.

I was really looking forward to Shopify E-mail and hoped it would change a lot, but to be honest it's not that spectaculair and very very basic. Also weird that it doesn't allow you to change the notification mails. It should be 'normal' to have a great free way to send all your customers emails when paying 79$ per month for using Shopify. Still a lot of work to do Shopify...

I used this app and found spelling errors and simple grammar edits were not highlighted! I cannot trust this mailing system if this does not get corrected.

Hi, Able to upload the Shopify Email App but very limited for personalization the marketing e-mail. Any help please ? Just by exemple, Not able to add a Text section over the logo section.