Shopify Messaging

not bad

The default template configuration does not allow for html coding or liquid changes. This is an oversight.

Basically happy, just there is no clear count how many more free emails you have this month. A bit unclear.

Good but editing possibilities and functions are a bit limited.

but it didn't generate any orders

Basique mais ça marche, c'est bien pour débuter

you can get a hold of me threw this app and I'll get your messages right away or use sarasmondaymorning1983@gmail to get a hold of me you can set your rules on this if something doesn't fit and I can change my settings for you thank you for doing Buisness with me I hope when I start getting sales it makes you happy and we can continue doing Buisness.

Easy to use but emails look very basic.

Application facile à utiliser, par contre, elle manque de modèles déjà préparés qui font vraiment professionnels.

It's actually a great little email creator - however, it would be good to be able to choose multiple segments to BOTH send to - and exclude. This simple detail is making it really just a one way "send to all" creative email. I am also not sure why they have now chosen to decide who to send the emails to on your behalf? Based on engagement for which there is little to no visibility.

The app is easy to use, but the emails look terrible in the Yahoo Mail mobile app. On Gmail and Yahoo desktop everything displays correctly, but on Yahoo mobile the entire email is scaled down, the text becomes extremely small and the images appear disproportionately large. There is also no option in the editor to manually resize an image, so I can’t properly fix the issue myself. This is a serious problem because I can’t send professional-looking campaigns to all my customers. Please improve the mobile responsiveness and add proper image resizing controls.

good work aide too have.

Language selector is a must fo EU

its the best platform

limited templates

Quite good. Basic but works and very cost effective for simple campaigns. however there are some glaring omissions - like not being able to see you mailing list growth over time.

I do wish there were more formatting options such as justified text and making images smaller when inserting an image block.

It's a good tool but without custom HTML editing it kind of useless in most cases. I want to use custom design for my shop and it is not possible at the moment. Otherwise free plan is very generous comparing to other tools like Klaviyo.

Good app for basic email campaigns but customer segmentation needs work. We tried to create a country specific segment and noticed that the list contained many other countries and in some cases, customers whose names contained the same two letters as a country code. Main issue seems to be the rule used to create a segmented list uses the word CONTAIN rather than IS. Spent 2 hours trying to use the AI helper and another 30 minutes on with Shopify rep trying to find a work around, but no luck. Rep said he would pass on the concern of using 'contain' rather than 'is' when creating specific customer segments, to the development team. We will have to wait and see if this improves.

Really good on the email side. We send ~40k+ emails with ~40% open rates. We'd love to see better editing tools and more modern templates (Canva integration?!). Otherwise pretty great app. Five(ish) out of five stars. Except, we discovered that SMS isn't viable for any of our product or event marketing. Not because of the content (we advertise cheese tastings in-store, for instance). It's because our name includes one of their prohibited terms. That's ridiculous for this era of content moderation tools.. For instance, our name is Wine Dispensary and because our name contains the word wine and the word dispensary, we cannot send ANY marketing content via SMS.

Peut être plus performant et aidant le commerçant à mieux cibler sa clientèle

need to improve states options

Great app to have.

It is Amazing what can be done - but it is a good thing you have Sidekick - as others are truly mystifying - confusing - etc. Usually fixed in a jiffy, but when it takes 30mins-3hrs - I want to leave and find another platform. Then I look at my website and think what a work of art (created myself) - call it a day and comeback later for more amazement (or punishment) - surprise - I never know which.

I have a suggestion, can we choose customers based on quantity instead of selecting the number of emails

Helt ok app. Oerhört frustrerande dock att Unsubscribe i mail-footern är hårdkodat och går inte att översätta.

A little bit confusing at times.

I'm not sure what email address communication is being sent from.

The editing options are a little limiting and the designs are very basic.

Semplice rispetto ad altri prodotti, però mancano molte funzioni, troppo essenziale

Not easy to get right in terms of deliverablity (into spam folders!). For high open rates, use white background. Create segment with one test address, send for mail merge test, otherwise the merge field will not merge properly and you don't really know for sure that it works. Duplicate sent email for new draft with final segment. That will make it work reliably.

It does create some sales but not enough to love it.

Rart at salg måles i US dollar... jeg selger kun i norge med NOkr?

It does the job, but I can't use CTRL+Z for text editing and I can't send a single email to multiple different segments at the same time, I have to duplicate and select a different Segment which is silly.

I moved over to this because it was well priced, and just made more sense than the other service I was using for product promotion. Overall I think it was the right move, but there are still a lot of missing features. One, it only tracks link clicks for products. But why? If using for a broader campaign why not show link clicks for all links? It also has limitations for how many blocks you can use, which was a struggle. Should I really have to choose if I have room for a button or an image? The app is missing some blocks I'd expect it to have, too. Like a poll, a form or a quote. Or the ability to embed a link like a Pin or social video that isn't YouTube or Vimeo. I'll stick with this because what I do love: audience segmenting, on-platform ease, tracking of conversions, etc. But hoping and crossing fingers for upgrades.

It could be a bit more user friendly but overall its good

Overall it's really easy to use and a great free alternative to a paid platform like Klaviyo. The formatting options are quite basic and sometimes glitchy, for example sometimes including a hyperlink changes the font on that section when the email goes out, but isn't visible to me in the draft.

It needs a filter while selecting a segments "Don't Send to" so it can filter out which customers should not receive email out of all subscribers.

Easy to use and navigate, but customizations are limited. With AI and many other platforms this app should include more custom options including font, background and ability to use images in the borders.

Muy buena al crear correos. Desafortunadamente he tenido problemas con la moneda de mi tienda. No coincide la moneda del sitio de internet con el de los correos. Usa formatos diferentes y coloca los símbolos erróneos. No he podido resolver este caso.

still working on it.it is from my side

The app is easy to set up and easy to use. I think it would be great if we could tweak the HTML code, to update spacing between sections especially! Also, why don't you use the same gallery as the website - this would be much easier, as most images are already there, and it is searchable. For emails I have to keep scrolling all the way to the end to find my logos to add them to a different template

Simple d'utilisation, et relativement complet pour un démarrage efficace.

Good, basic, no-frills email app.

The formatting options are woefully behind other email apps. The lack of ability to format the text like custom fonts etc. Basically the email design formatting should be consistent with the pages formatting.

Haven't launched my site yet but it looks like automations work well. Although I have difficulty following the logic, hierachies and jargon as I'm used to other systems.

Application suddenly throttling emails, not providing marketing reports data and taking days for test emails to come through. Support is every 24 hours and a solution hasnt been found.

Al momento la experiencia ha sido de descubrimiento y muy agradable. No me gusta que cobren el total de la mensualidad mientras trabajo el montaje de la tienda.

Pretty simple to learn how to create and send emails. There are a few templates to help get you started but with a blank template you can create your own content. The only downfall about the email app is that the recipients of my store's emails, don't actually see my company email address if it's a third party email address. The recipients see shopify's default email assigned to the store which consists of words and numbers that's something like "store+55971938392@shopifyemail.com" that's not very professional or convincing looking. I really do not want to rebrand a new email but may have to as to prevent the funky default shopify email address. I'd like to see Shopify allow third party Gmail accounts to integrate seemlessly with their email app so you don't see their strange default email address.

It's decent enough to use, but I would like more ability to better customise fonts, colours, and the general theme of emails. In particular, changing colours of text and hyperlinks to be our house colours is time-consuming and doesn't work very well.

We really love Shopify platform and their email are useful... BUT i will be honest their email system is not the greatest and their competitors when it comes to email marketing are out doing them! Shopify doesn't have much room for creative emails. As its a shopify platform with a shopify email iv'e always wondered why they do not have video options or GIF or moving features inside their emails but other platforms do? This is sad as the best thing is as a company is to limit the amount of platforms we use to not build clutter but it looks like it might be an options

vorrei poter inviare una mail ad un singolo cliente utilizzando l'app mail così che resti lo stile del mio brand e che si possa inserire facilmente il prodotto o lo sconto da proporre al cliente . io non ci riesco magari sbaglio per il resto mi trovo molto bene grazie

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time. Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

It's OK, but I'd like more customization options and a better interface, everything feels too limited and simple. Does the job for short simple newsletters.

Very intuitive, easy to use design tools but in terms of practicality for abandon cart it's not great; the person would have had to accepted email marketing which reduces reach. Come on Shopify.

The app is very easy to use however my challenge and disappointment was with the number of people that the email was sent to in relation to the number of clients that are actually on my email subscriber list. For some reason the numbers were off by almost 100 subscribers.

Would love to be able to insert pdfs designed in Canva with hyperlinks. Would also love to have the feature to resend the email only to those who haven't opened in instead of again to everyone.

Easy to use, but you can't expect so much from it. If your are looking for premium features, this is not the app, so, make a budget for the quality that you want.

I wish I could add animation and videos to my emails. but i enjoy the easy setup

its ok but there isnt enough templates or ways to personalise it

No "Opt-In" radio button...? Why isn't there a signup form with an opt-in radio button? This is a legal requirement in the EU. It prevents us from growing our mailing list through promotions and competitions.

Was an amazing free app while it lasted. Easy to navigate! However, just recently it has been heavily compressing images uploaded through the email. I used to have fine crisp images, now they are so blurry. Hopefully I can find another email editing app.

Doesn't support RTL languages. They told me they will develop it at future. I hope sor.......................

The app itself is easy to use and seems very useful. However, getting the results can be a bit confusing, It would be great if there was an option to download the results, for example in CSV format, for further analysis.

Everything works great, very handy app. But lacks translation support. There is no way to fully translate your emails. So not as good for international shops.

Dear Developers, Thanks for adding the option for liquid code in Shopify email App, But there is a size limit of code 50 kb. Please increase the size of the liquid code, So we can use use our existing HTML code file for email marketing promotion. That would be much appreciated. Please notify us when this is implemented. Kind regards

The email builder can feel a bit wonky. For example it often gets no result when searching for a collection to add to a link and when you try to add a section using the "+" button next to a section it always gets added at the bottom of the page so you then need to reposition it. There's also a glitch that kicks you out of the editor and back to the main app page which happens pretty often. There's been no new updates since I original posted a review in May 2022 and the issues are still there. I'm reducing the star rating because it looks like Shopify won't be updating regularly. Would also be good to be able to have a "Show email in browser" button in emails.

Pretty basic email app. Does the job 80% of the time. Noticed that if you send an email to an app that supports dark mode on IOS your style is completely broken.

It doesn't support many languages, the templates are very simple but I get it, it's a free app after all. However, the inability to choose the customers to whom I want to send a specific email with an advertisement is a failure. You can only use customer segments (which are set automatically, cannot be edited and are pointless). Also the application may be free but very average. Lack of support - despite several months of use, I do not know how to contact support.

Para empresas pequeñas que empiezan esta muy bien pero corto y con poca info de precios para mas alla

On the face of it, the app looks good and easy to use. The issue is there is not a way to bypass customers who accept marketing setting. Some emails are marketing and customers need to consent. Other emails are non-marketing, eg status update, website down and these non-marketing emails do not need to rely on consent. Can only leave 3 stars due to lack of scope when sending emails.

Very easy to use email builder. Horrible customer segmentation. Can't email people based on collection they did/did not purchase. Also can't email multiple segments at the same time.

Very useful and good app. Just wish it had ability to automatically use some offers to repeat buyers or new subscribers without having to reschedule and copy the campaigns manually all the time.