Appstle℠ Subscriptions App
by Appstle Inc. · launched
View in Shopify App Store ↗Reviews (8896)
I've been using this app for about 6 months now. Customer service is available 24/7 via chat and they're always nice/helpful. I use appstle for 4 different monthly subscription options. There's a lot of customization options that I haven't needed. It's relatively easy to use, but since there's a lot you can do, it sometimes takes a while to find what you're looking for in their app. They have a mailing list export system and the option to create one time, monthly, or annual subscription options. Overall, it's a great app but there were a few things I wish I knew before I switched over. Directly masss emailing subscribers is not possible from the app. You need to use a third party, so make sure you do the monthly math for that additional subscription. Any annual subscriber address information does not retroactively save on existing orders, so you have to manually update those for future orders to go to the right place even if the customer updated their address on their profile. You're not really able to customize the subscription management page much, which I wish was possible to add some additional info to. Until recently, there was not place to see the total active subscription count. I noticed they just added it, which has been really helpful for preparing inventory!
Good app and intuitive to set up in minutes. Easy to contact support and able to help quickly and clearly
Le support est vraiment top, très efficace, très réactif ! L'application gagnerait à être plus simple à configurer.
I switched to Appstle a couple of years ago. The customer service and support is very good and better than other Apps which is most important to me. I usually get a quick response. The downside is there seems to be less features like skipping a delivery, etc. Items/orders instead need to be cancelled and re-added. Also, there is no easy way to combine orders like in other Apps. I don't have all the features they offer as I am a small business owner and the additional features that could helpful are not worth it for me to pay for.
Developer reply ·
Dear Merchant, Thank you for your feedback. We do support merging orders and skipping delivery. However, in Shopify, a subscription can not have multiple frequencies. Hence, we can only merge subscriptions that have the same frequency. Please feel free to reach out anytime for assistance. We are available 24x7x365.
I'm very happy with our Appstle purchase. It was easy to set up, and whenever I've needed assistance, their team was able to help immediately and effectively via chat. I'd give five stars on the overall product and service. I only gave four stars because I expected to be able to do some of the troubleshooting myself that I had to contact them about. I'm sure they're using my experience to improve their product, and I'd recommend them.
Very responsive and helpful team. They offer detailed explanations on how to manage things yourself and troubleshooting the odd issue very quickly. There is room for improvement for translation management for multiple languages, this could be easier.
Developer reply ·
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Developer reply ·
Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store. We hope things are now working smoothly and as expected! Please do not hesitate to contact me at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.
The support is excellent. I was having issues with the set-up; they took care of my problem quickly and even found other ways to improve my customer's experience.
We’ve used Appstle for nearly 5 years and, overall, the platform has worked well for our subscription business. However, over time we’ve become increasingly frustrated by features that were previously available on our account being moved behind higher-tier plans without any proactive communication. Most recently, a feature we had actively used operationally for years was suddenly disabled and reclassified as “Business Plan only,” despite there never being any indication that it had originally been a temporary or complimentary feature. Even internally, support responses appeared inconsistent regarding the entitlement itself. The issue is not simply about paying more. SaaS platforms evolve, and pricing structures change. The frustration comes from long-standing workflows suddenly breaking after years of use, creating operational issues and customer friction for merchants who built parts of their subscription experience around these features. To Appstle’s credit, the team eventually resolved the issue after escalation and re-enabled the functionality on our account. We appreciate that outcome. However, I strongly believe the company needs to improve transparency around feature migrations, legacy account handling, and communication with long-term customers. Merchants who supported the platform in its earlier stages should not feel like established functionality can disappear overnight unless they upgrade to increasingly expensive tiers.
Developer reply ·
Hi, This is Ria, the co-founder of Appstle. Thank you for being a long term customer of Appstle. When we price gate previously available features, our standing policy is to grandfather long-term merchants, and that policy is built directly into our app. When a new plan-gated feature is added, accounts that pre-date it are automatically treated as already having access. That's why you've continued to enjoy a number of capabilities on your free current plan, which for newly installing merchants, sit on our Business or higher tiers (extended limits, several Customer Portal options, automation features, etc). The "Let customers add one-time purchases to their subscription orders" toggle is the one case where this didn't behave the way it should have on your account, since a backend check was overriding the grandfather rule. As you mentioned, we have now applied a fix to that issue. Feel free to reach out to us anytime at support@appstle.com if you have any other questions.
Appstle its a great and versatile subscription app for your store giving you plenty of customization options. However, after quick setup, there were few issues (mainly how the module is integrated and displayed in the store) which made life harder. I had to contact the support, which is amazing and they helped me quickly with everything I needed. It works like a charm now. The only thing preventing 5 stars is that from time to time something stops working without you noticing it as they push a new version and dont check backwards compatibility. But overall the best versatile and flexible tool to manage subscription I came across
I am writing to share my positive experience with your team. The customer service I received during the setup process was second to none. The representative asked insightful questions to understand my needs and even identified helpful features I was unaware of. I was particularly impressed that I received this level of support while using a free account.
Very happy with the app, it works well. Doesn't do all the things I want it to do (I have a somewhat different subscription setup), but it's simple enough to manually adjust where needed. Support is great, too, anytime I've needed help someone was on hand to walk me through or fix a problem for me.
We chose Appstle because it offered the customer experience we were looking for at a price that made sense for our scale. We migrated from a Paywhirl / Infinite Options situation which was a tedious migration. We're still working out kinks more than 2 weeks in, but the team has been very responsive and generally supportive. I have a basic working knowledge of coding and am quite familiar with Shopify, so I did pretty well, but someone new to both could potentially really struggle if you have a sizable migration.
The Merchant assistance was excellent. Very helpful!
Sie ist toll, der Kundenservice war super! Es wäre toll, wenn man die App auch auf deutsch nutzen könnte.
Works great. Lots of settings. Not perfect, but does what we want it to do!
I have recently switched from an alternative subscription app, and found this one to be much better value and the support has been great.
Brooks was great and quick help! With the basic plan I've been impressed and surprised by some features I just learned about.
Overall great and the service team is very helpful with fixing any issues that arise.
I just download this app. I am still making my way around it. I ran into an issue while setting up the subscription plan. I contacted support, they got back to me in no time. I was chatting with Adam, He assisted me well, I appreciate his expertise and patience. Honestly I don't know how well the app performs yet or how much value it's gonna bring to my store, but so far I am satisfied with their support system.
Great support team. Very patient, helpful and insightful. Spent a great deal of time with me, using every tool possible to make sure I understood and that our expectations were alligned.
The app doesn't quite do everything we would hope right off the shelf , but the support team are very helpful in making custom changes to design and layout via chat! They have gone above and beyond to help us with queries and customisation on numerous occasions... Recommended!
I really appreciate how user friendly this app is. Mostly though, I'm loving that the customer support is 24/7 and they go above and beyond to make sure my questions get answered. Highly recommend!
Het is een puzzel om alles voor het eerst in te richten. Maar de ondersteuning is fantastisch. Snel contact via de virtuele assistent. Heel vriendelijke en behulpzaam!
Customer service is always quick to help and resolve anytime I have an issue.
Fast, helpful support. Launching and managing subscriptions has been a lot more complicated than we thought it would be. The responsive support and assistance has helped a lot.
Really wonderful functionality! While there are limitations on customizations to your visuals, the support team is insanely responsive and can adjust anything you need to work within your theme. Really wonderful service!
Responsive support, reasonably priced compared to competitors, lots of setting depth, inc retention flows and very customisable customer portal. All worth 5 stars. Critique: Confusing split settings across Shop settings, customer portal and other settings. And despite reasonable cost noted above, if wanting automation APIs for flows and webhooks that can add $100-300 to the plans ads add-ons.
The customer service had a lot of patience with me to setting up and running a subscription service for the first time.
This app is a super easy way to introduce subscriptions into your shopify store. There is a little bit of setup to do in the beginning, but then it seems to be pretty plug and play. I had a few questions on how to use it and the support team was very helpful. I would recommend using this app.
Appstle's pricing is competitive and their system is easy to use. Their team is extremely quick in replying and very helpful. When migrating from ReCharge to this, I would recommend keeping communication with the team super tight, because there are definitely bugs that need worked out, and the process isn't always totally clear. But the team is very helpful and the savings are worth it.
Amazing support - shout out to Kate! Easy onboarding process and realllly good support. Edit: Seems like after the onboarding, the quality of support becomes erratic. Sometimes it's good sometimes people make you wait 20 minutes only to resolve the wrong issue... Adam.
Developer reply ·
Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve!
The migration from my old app was pretty seamless and the engineer on the other end went above and beyond to be really helpful. Have not started using it fully or received customer feedback yet but initial experience is great.
Great Customer Support! We worked with Muhammad Hussain Qureshi on fine tuning our subscription plan. Total Pro! Highly recommend the app for anyone working with subscriptions.
Quick to respond and provide immediate guidance.
Die App verfügt über viele Features und Möglichkeiten, ein Abonnement für die Kunden individuell zu gestalten. Entsprechend komplex sind die Einstellungsmöglichkeiten. Für Shopbetreiber, die ihren Shop nicht auf Englisch haben wollen, kommt entsprechende Menge zum manuellen Übersetzen hinzu - daher 4 Sterne statt 5 für die (noch) fehlende Übersetzung. Doch dieses Manko wird durch den ultraschnellen und kompetenten Support mehr als ausgeglichen. Die Chat-Optik mag suggerieren, dass es sich um einen üblichen Bot handelt, doch nein, es sind echte Menschen, die auf jede Frage eine Antwort haben. Großartiger Service!
Had issue with adding the manage subscription to my store, but the customer support was able to help add it to the code in just a few minutes. Happy with it.
Super helpful team whenever I've faced an issue, which is extremely rare. Easy app to use
Good support. Feel like there is some integration issues but they always get fixed.
The customer service is great, Alan was able to fix an issue I was having by just sending a link to my website.
Tiene buena funcionalidad y un servicio técnico dedicado y amable, pero presenta algunos problemas de personalización y hay áreas en las que falta pulido. Funciona bien con requisitos sencillos pero es limitada para operativas complejas.
Easy to use. Even the basic plan covers all things needed for products with subscription.
It works great if you have help setting it up properly. Support is very helpful.
Great App with Outstanding Support!! I’ve just started using this subscription app and I’m already impressed. The setup was smooth, and the features are exactly what I was looking for to manage subscriptions on my store. What really stood out, though, was the exceptional support I received. Right from the start, Adam & Andrew from the support team were quick to respond, extremely helpful, and went above and beyond to guide me through the configuration. They answered all my questions patiently and even helped with a few customizations. It’s rare to find an app where both the functionality and the customer service are top-notch. Highly recommend it to anyone looking to implement subscriptions with peace of mind!
Customer service is very attentive and helpful. They helped me migrate from my previous subscription app to Appstle. The process was mostly seamless. I had to readdress the same issues repeatedly while transferring a few customers' subscriptions to Appstle. Although that was frustrating, customer service was responsive and met each concern with a positive attitude and urgency to resolve the issue. Thank you Paul and team.
Merchant engineers are helpful. Sometimes takes a while for them to respond (about 15m wait) but they are always able to help you out
Works well - should have custom domain offered as standard because without it, your emails may not get through to your customers. That's not a luxury and should be a given - but other than that, all good.
good app, just have to deal with quotas if you want the free plan, otherwise pretty sure you have to upgrade to paid plans, good customer service the chat was answered in less then 5 minuetus
Just set up my first subscription. Easy to go through with clear instructions and helpful videos.
The technical people are always very helpful. What I need has to be a paid plan although I have never tried subscription app before. It was a bit of commitment. It takes time to learn how things work etc. I have been using this app for a while and the subscription is definitely helping our revenue.
Great app for getting started with subscriptions. Options to customise and tailor are so useful and give great flexibility. Support team is also great for getting going and confirming the best setup ahead of launch.
Good customer service, however I found the app difficult to use but was helped by staff
Der Kundenservice ist sehr nett und hilfreich, die App ist einfach und sehr anpassbar. Ich bin sehr zufrieden. Ein Stern habe ich abgezogen weil es die App nicht oder noch nicht auf Deutsch gibt.
It's working well. I moved from recharge as this is much more fairly priced for a small business. I do find the app settings a bit hard to navigate but the support is always available so that makes a big difference. Today I had a problem with my shipping set up and got a reply within a minute, with screenshots how to manage it. Resolved in no time!
Brooks, one of the merchant success engineers, was very helpful in making the widget appear properly on our product pages. We have yet used it for actual sales, but are excited to do so. We will update when possible.
The support team is really helpful. They answered all my questions or concerns really quick. So far the app is very customizable and the customer section looks good. At this point I have not yet any subscriptions from real customers but I have all the faith this will work fine.
App works well and they are responsive when issues arise.
The interface can be a bit complicated sometimes, but the Appstle Support Team is always very responsive and helpful.
Developer reply ·
Thank you for your feedback! We're glad to hear that our support team has been responsive and helpful. We're continuously working on improving the interface, and your input helps us make it better.
