Wildlife Tree

Klaviyo is great! They offer amazing support and also so many different features to meet our needs. Thanks so much!

Updated our review based on recent horrible experience with PageFly's customer support. Their support reps have a weird amount of control over the platform that allows their support to make changes to the landing pages that can lead to some serious, critical issues to your theme that can lead to tons of lost revenue. We appreciate their responsive support, but they appear to be very undertrained and make very costly mistakes.

Been using them for a while. Matt is very responsive and flexible. LOVE that they support Flow so we can automate our responses into a shared Slack channel. Very easy going app to use.

Gorgias touts all of these integrations they have, but most setups are horrendous. Have to do a ton of work with all kinds of weird HTTP, web hooks and code stuff that most small business owners using Shopify may have a huge struggle. I know I sure have. Setting up Zapier integration is far too complicated. If you're going to support any integrations, please treat it like no one is a coder. Once we have to incorporate any code you've lost us. Also, the general UX experience of Gorgias is just not great. Navigation is weird and super busy. The mobile app couldn't be more worse. Lots of sales fluff on their website with very little followthrough, certainly with tons of friction for setup. I don't recommend this app at all.

It's great for being a free app that allows us to manage influencers and also give influencers a way to manage their brands. However, it's extremely lacking some crucial features: 1) Can't add members manually, especially via a CSV file import, 2) Never in a million years would I know to click the Affiliates heading to see where to add new affiliate tiers, 3) Never in a million years would I know to click on the onboarding checklist to edit the application page. The UX is so strange in this app. So many things that are weirdly buried and lacking features, but can't complain because it's FREE.

Nice, simple chat app, but lacks crucial features. It's extremely lacking in being able to receive emails, which is what we thought an "inbox" would automatically include, like a native email inbox similar to Pipedrive. The web app UI fonts are a bit large to read. Also, would be nice to have a settings toggle to turn off collecting people's name and email as a requirement to initiate the chat. That should be optional in our new privacy era we live in.

The only reason I didn't give Seal a 1-star review is because they might be the only subscriptions app that doesn't take a percentage or sales nor do they charge more just because we're on a higher-tier Shopify plan. However, this app lacks greatly with analytics. Have to do a lot of digging for super basic, mostly not unusable analytics. There are bugs with their PageFly integration whereas the discount values aren't matching up. Issues with Shipstation integration for prepaid plan: doesn't create subsequent orders and reference them to subsequent Shopify orders. This app hasn't evolved much since we started using it earlier this year. Hardly any customer support, certainly no live support. You really get what you pay for with this app. We're looking into using a competitor now. Needs a lot of UX improvements for us to stick around.

So far, this app is very basic. I have two big problems. The first problem is that I have the ability to configure add-ons on each product or collection, which adding them within each collection speeds up the configuration process for us tremendously. However, I can only configure a discount for add-ons added only on individual products, not collections. The second problem is there is no way to see how this app performs or what revenue is attributed to the efforts of this app. Some apps will show attributed revenue in Shopify sales channels reports while others might show reporting within their app. This app does neither. I'd be happy to change my review if these features are implemented. Until then, it's not worth the money we pay for this.

Very easy to use email builder. Horrible customer segmentation. Can't email people based on collection they did/did not purchase. Also can't email multiple segments at the same time.

This pop up app is just ok. First, we had zero customer support available to fix our issue with Cyber Monday banners not showing up. There are a lot of odd UX issues such as the publish calendar displayed as Monday - Sunday rather than Sunday through Saturday, as we are accustomed to in the U.S. The simple usability issue caused me to schedule critical Black Friday and Cyber Monday banners on the wrong day! Also, I find it very odd to have to inject custom code to make the whole banner clickable. I feel like this is such a common feature to expect that requires 10 steps to get it going. Lastly, it should be assumed that we want to create a banner for all users including desktop, tablet and mobile, so these banners should be designed similar to any other WYSIWYG website builder and allow to toggle between different device views. For some reason, I have to duplicate (also located in a weird place under Settings) the banner and then make changes for another device screen size. It's way too labor intensive. Sounds like they don't do any kind of usability testing.

This commissions app is extremely confusing, very buggy and customer support is never available during the day here in the U.S., and when they finally are available at night time, they don't respond. The reports are extremely difficult to understand and when I export them there are lots of duplicate orders shown, and not assigned to the correct rep even though I've setup the tags for the rep on both the customer and orders. I've spent hours trying to figure this thing out with no help. Not a good app at all.

Quite possibly the worst app we've ever used. Here are the list of reasons: Basic Plan - No view of all features that require upgrade No sound user experience AT ALL No visual hierarchy, proper grouping, primary vs secondary vs tertiary buttons, lacks contrast or signifiers for understanding the UI Extremely lacks explanations of null states for all kinds of features or pages No distinction between working with sales reps vs affiliates What the heck are sales team templates? Feature toggle switches are unreadable Can't use our own Shopify tags for assigning existing customers to reps Reports are small and don't make sense in null state Email us page should have a contact form. Doesn't even have a "mailto" deeplink to open email client Calendly page title shows "CSS advanced support" as if any beginner would understand that FAQ accordions just look like plain text and have no UX signifiers like dropdown arrows YouTube instructional videos have no proper grouping headings such as "Getting Started." Accept/Deny Sales Rep page makes absolutely no sense. Is this for affiliates? So many more bad UX issues to list! Just the worst app, period. Unusable, in and out. NOTE TO THE DEVELOPER: I'll be glad to consider using your app when these issues are fixed. Make it USABLE!

We have not had a good experience with using Elevar's platform. Their dashboard app looks beautiful at first, but after using it for a while it appears to not be intuitive. The funnels feature setup is difficult to understand as it doesn't provide enough tooltips to understand what things like "matches regex" is and we discovered the funnels data was completely unreliable as the founder said the "Google Analytics API was having issues," yet we haven't received any updates on it being fixed, so the promised funnels feature is just inoperable. They don't proactively seek out user feedback such surveys or anything to improve the customer experience. They have only been available through minimal email support and we've tried so hard to work with them on getting started for months now to the point where we've basically just given up and have experienced extreme buyer's remorse as a result. This app seems to be meant for very experienced data analysts and not meant for the average small business owner who desires an intuitive platform for setting up funnels---so buyer beware!

UPDATE: I added one more star because their support has been responsive. They have fixed my issues, but I am still upset that it had to be brought to my attention from a sales lead. Needs more user testing on this app! They said the digital cart broke because they are working on the new one---but when were you going to notify your paying customers about the current one breaking??? OLDER REVIEW: Absolute garbage experience. The online print catalog is ok, but not intuitive in the slightest to update it. The digital catalog is atrocious. Some buttons just don't work, so many errors to count. It's basically the most unusable experience I've seen. Don't waste your money on this thing!