The Tried Equestrian
United States
Reviews (13)
Great app with excellent customer service!
We replaced Doofinder with this search app and are so much happier with the design. The magnifying search icon wasn't working well with our wishlist app that we also have installed. Searchanise created a custom code to fix the problem and it worked perfectly. Thank you!
Developer reply ·
Thank you for sharing your experience with Searchanise! We're always here to provide customized solutions, and we're glad the custom code resolved the compatibility issue with your wishlist app. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. Best regards, Searchanise team
This was our first upsell product we tried. It was easy for us to set up and customizable. I had it installed for 2 weeks and immediately saw a massive drop in our conversion rate (32%). I assumed it was just a slow period but after weeks of our worst sales in a year, I uninstalled it. That day after it was removed, our sales started to bounce back. Not sure if it just wasn't right for our website (we are horseback riding pre-owned shop and were offering under $20 wholesale items we stock in this funnel). Over the 2 weeks we had 4 orders use it for a total of $88. Our average order value is $110 so if even 1 order was abandoned during that time because of the pop ups, it wasn't worth it to us.
Developer reply ·
Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find out what caused the conversion drop so we can move forward together as well as improve your experience with us. I'm more than happy to jump on a call and personally go over your strategy and upsell setup! We can reset your trial period as well to ensure you have plenty of time to work through any issues with us. We've seen conversion drops due to issues with pixels reporting properly or due to misunderstandings around post-purchase conversion tracking. If a pre-purchase upsell conflicts with your theme or a cart slider app this could explain the drop in conversions. The good news is both of the issues mentioned can be fixed! Our development team can patch any theme conflicts. I do see a Cart pop-up which could very likely be the conflict with OCU. I would be grateful for the opportunity to correct the issues and provide extra trial time. All we need is to have the app installed and we can resolve the issues. I'd love to talk with you about this, and set up a call at your convenience. -Steve & Team Zipify
So far we've been happy with it and have had it installed 3.5 years! It just works, we don't have to fumble around with it, and our customers use it (we know because we get emails about it all the time if something isn't working right, they're worried they didn't get their points, etc.)
Developer reply ·
Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Lisa - Smile Team ✨
Better Reports has been awesome to use so far because their customer service is top notch. I will say the reports are difficult to navigate yourself at first but I have emailed customer and they have responded with the report in under 10 minutes. I even requested help on how to create them myself and they provided me a full video with instructions. Thanks BR!
We're currently undergoing a major overhaul on our website and were recommended to install Lucky Orange by our project manager. So far we've been happy with the app and the quick customer service response when we've had a question. In the first 2 weeks Lucky Orange has offered major insight into what was working and what wasn't on our homepage. We're looking forward to continuing to refine our website for higher conversion rates with Lucky Orange.
Developer reply ·
Thank you so much for the five-star review and kind words! Fantastic to hear that within the first two weeks of using Lucky Orange, you were able to optimize your home page and discover insights into your visitor behavior. We're here if you need anything! Cheers - Bradley from Lucky Orange
We just downloaded the app and installed after a review was published asking for our site to offer this feature. It was then backed up by 98% Yes rating in an IG poll. The team made set up easy and helped install the functionality for us quickly. So far we're seeing customers using it and we're continuing to learn about all of the customer retention features offered!
We had this app installed for over a month and the developer was extremely responsive to initial concerns. We were extremely excited to offer it through our shop! Unfortunately the developer entirely stopped responding and the app never worked for us as it did not properly read our consignors products. We followed up several times and felt we were extremely patient in waiting for resolutions but received no additional feedback after several attempts reaching out. We're very bummed it didn't work out and hope they are able to get it up and running in the future as we really do love how the design was supposed to work!
I had originally downloaded a different app that was less expensive but after fumbling around for 25 minutes (and even watching videos!) I was getting frustrated with the usability. I downloaded this one and immediately was able to use it. The formatting of my design was a bit off on mobile and I wasn't quite sure what section to use to fix the issue and Shogun responded within 12 hours and actually sent me a video of them doing the corrections on my personal template so I'd know for next time. I was blown away by the support. Thank you so much!
I just started using it so I will see overtime how it does overtime. I am already super impressed with the customer service and extremely informative videos. Excited to keep using it!
Great product! More sales than the previous month and less abandoned checkouts :)
Horrible. Didn't keep products updated at all. It pulled one grouping and they never updated after that. Reached out to Saio multiple times to have it fixed. They took forever to respond and when they did they told me they were having growing pains and"had fixed it". We went back and forth about 3-4 times. Nothing was ever changed or updated. They never even responded to my final email...
Quickly responded to an issue I was having and immediately knew how to help. Great app and basically just installs itself so you don't have to do anything. Excellent!
