SS69
Italy
Reviews (24)
Developer reply ·
Thank you for trying the new Trustpilot app. We’re sorry to see the 1-star review and would really like to understand what led to this experience. As this is a new version of the app, feedback from merchants is incredibly important to us. If something didn’t work as expected, whether during installation, setup, widget placement, review collection, or another part of the experience, we’d be grateful if you could share more detail so we can investigate and improve it. Please contact us at apps@trustpilot.com so we can better understand what happened and help get things working for your store. Thank you again for taking the time to share your rating. The Trustpilot Team
Great app!!! Frank was very helpful!
Frank from the support team was helpful and responded quickly. He guided me through the setup. Overall, a good support experience.
The app works perfectly and is very easy to use. The subdomain setup for multiple languages was smooth and reliable. Highly recommended!
in my opinion, it is more easy than other apps. Thanks to Niel!
Developer reply ·
Thank you so much for your feedback! 😊 We're thrilled to hear you find it easier than other apps. 🎉 Huge shoutout to Niel for making a difference! 🙌💖
Bryan was very helpful in verifying my custom domain promptly!
Developer reply ·
Thank you! We're so glad we could help resolve your issue quickly. Your recommendation means a lot to us! 😊✨ - Kevin & Rivo Team
Great support-clear, fast, and professional. Highly recommended!
Developer reply ·
Hi SS69 store admin, Here's Rosie from the OneMobile team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneMobile users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneMobile. Also, I highly recommend you to check our blog for the latest news regarding not only OneMobile but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Rosie OneMobile by OneCommerce
It's simply perfect!
Developer reply ·
Thank you for your review! Glad to learn you liked it! 🚀 Zydrunas
I have reached out to their customer support multiple times to resolve an issue, but I have not received any response. Despite several follow-ups, the lack of assistance is unacceptable. If customer service is important to you, I do not recommend this app.
Developer reply ·
Hi, We are deeply sorry to hear about your negative experience and sincerely apologize for any frustration we may have caused. Resolving your issue has always been a priority for us, and we regret that our communication may not have met your expectations. We did reach out multiple times to request access to your store so we could investigate and fix the issue, but we didn’t receive a response. Only yesterday did we discover that we now had permission to access your store, but by then, the app had already been uninstalled. We regret not being able to address this sooner and truly understand how this situation could feel unacceptable on your end. Please know that we are committed to making things right and earning back your trust. We’d be grateful if you could reinstall the app and reply to our emails so we can fully resolve the issue for you. Our team is always here for you with 24/7 live chat support and at support@omegatheme.com. We value you as a customer and genuinely hope for the chance to provide the level of support and service that you deserve. Thank you for bringing this to our attention, and we’re ready to assist you whenever you’re ready to reconnect.
CloudSearch works well and makes it easier for customers to find products. Setup was simple, and the support team is helpful. Definitely a solid app for any store
I've been using DSers for my Shopify store, and it has been a game-changer for managing my dropshipping orders. Zoe from the support team was very helpful and patient in guiding me through an issue with an unmapped order. The platform itself is user-friendly, and I appreciate the automation it brings to my workflow. I highly recommend DSers. Thank you, Zoe for your assistance.
Developer reply ·
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
The app is easy to use, offers good customization options, and the customer support was very helpful. They resolved my issue quickly and made sure everything worked properly. Highly recommended.
A huge thanks to Helen for her support! I had trouble integrating Smart Product Filter & Search with my site, but she resolved everything quickly and professionally. Now the app works flawlessly and has improved my store’s functionality. Highly recommend.
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use. Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else. If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did. UPDATE: NOVEMBER 17, 2024. Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
Developer reply ·
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes. We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right. Thank you for sharing your experience. - Eleanor
It's what I was looking for my product descriptions. Simply perfect.
