Pangama Jewelry
United States
Reviews (18)
horrible customer service, never managed to start advertising as our account was suspended immediately after creation and the customer service is very bad
Developer reply ·
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
very good customer service
Developer reply ·
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
We were very satisfied with Chargeflow during the first year of using their service. Unfortunately, in recent months the quality of service has declined significantly. We had a negotiated price of $29 for alerts, yet we were charged $39 and the request for a refund was refused. Additionally, the Alerts feature does not perform as advertised. Instead of the claimed 90% effectiveness, our actual results were closer to 50%. Regarding chargeback management, the 25% fee they take on recovered chargebacks is among the highest in the market. Several competitors now offer comparable or better results at a much lower cost. Based on our recent experience, we cannot recommend the app in its current state.
Developer reply ·
Hi Pangama Jewelry, thank you for the detailed feedback, especially from a merchant who's been with us for over a year. Concerns about Alerts performance and pricing discrepancies are ones we take seriously. Your Alerts issue is under active investigation as high priority. Our customer experience team has personally reached out to you directly to make sure the pricing and billing concerns are also fully addressed. The Chargeflow Team
Triple Whale’s customer service has been one of the worst experiences I’ve had. Critical issues and bugs—often caused on their end—take days to resolve, even after multiple follow-ups. It’s incredibly frustrating, especially when these delays impact business performance. I would not recommend this platform based on support quality alone.
This app completely messed up my review display. It started showing 1-star ratings on products that had no reviews at all, making my store look unreliable. Even after uninstalling the app, the issue persisted and didn’t automatically resolve. Extremely frustrating experience — do not recommend.
Developer reply ·
Dear Pangama Jewelry team, Thank you for sharing your experience — we truly appreciate your feedback, as it helps us continue to improve and provide better service to all our merchants. We take full responsibility for the issue you encountered and have worked to ensure it’s fully resolved. Our team promptly identified the cause of the product ratings display error and implemented a fix. The display is now functioning as expected, with no further action needed on your end. We greatly value our relationship with all our clients, and please rest assured that every piece of feedback is taken seriously. If you have any further questions or concerns, feel free to reach out — we’re here to help. Warm regards, Binazir Head of Customer Support Growave
I switched to UpCart because I wanted a cleaner, better-looking cart design—and it delivered right away. I started seeing better results on day one compared to the apps I was using before. Setup was smooth, and the support has been perfect. Shoutout to Brandon for being super helpful whenever I had questions. Highly recommend if you're looking to improve your cart experience.
Developer reply ·
Thank you so much for the amazing feedback! 🙌 We’re thrilled to hear that UpCart delivered the clean, high-converting cart experience you were looking for and that you saw results from day one! It’s great to know the setup went smoothly and that Brandon was there to support you along the way 💪 We truly appreciate the recommendation. If there’s ever anything else we can help with, we’re always here for you! 😊
Developer reply ·
Good day, I hope this finds you well! Could you please provide more details about any issues or questions you may have? Our support team is available 24/7 and is always ready to help you ensure the best experience with our app. 🙏 Thank you for your time, and we truly appreciate your feedback. We also wish your business continued growth and great success! 🚀 We look forward to your reply. Best regards, SEOAnt Support Team
I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark. Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.
Developer reply ·
We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.
All of my issues were fixed fast. It was pleasure working with Reda.
The app completely mess my pixel data and is not accurate.
Developer reply ·
Hi Pangama Jewelry, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration with our app. I understand how important it is to have a dependable tool for your store. It seems that we didn’t receive any direct communication from you regarding the issues you encountered. Our support team is always here to help and resolve any problems you may face. If you do experience any difficulties in the future, please reach out to us so we can assist you directly. We are continuously working to improve our app and support services. Your experience is important to us, and we hope to have the opportunity to provide a better experience for you moving forward. Best regards, Cristal Tech Support Manager
Developer reply ·
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
The customer support team has been highly responsive and is among the best I've encountered. Their timely assistance and dedication to resolving issues are truly commendable. Additionally, the app offers outstanding functionality at a highly competitive price, making it a cost-effective solution compared to others in the market.
