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I use this app to get messages from all customers, whether on Facebook, Instagram, or Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address; I also receive a desktop notification. It is awesome!

Ruzsel John has truly made my day with his exceptional support and understanding. From the moment I reached out with my concerns, Ruzsel took the initiative to ask me to screenshare, which was a first for me. This proactive approach allowed him to dive deeply into the issues I was facing. During the screenshare, Ruzsel was able to quickly identify and diagnose several problems that had been troubling me. These included a persistent issue with a double star rating appearing on each product page, a problem where the store reviews were not displaying correctly on the website, and a technical glitch where the website domain on Yotpo was still showing the Shopify string, even though my primary domain on Shopify was set correctly. Ruzsel’s efficiency and dedication were evident throughout our session. He worked diligently and with a level of care that went beyond my expectations. The speed with which he addressed and resolved these issues left me feeling incredibly elated with the results. I genuinely wish all customer service agents could exhibit the same level of understanding and concern for the functionality of the Yotpo brand as Ruzsel does. His exceptional support has not only resolved my immediate concerns but also greatly improved my perception of the Yotpo app. I now feel a renewed sense of peace with the plan and am even considering investing in additional features, thanks to Ruzsel’s clear demonstration of how Yotpo can effectively meet my needs. Before interacting with Ruzsel, I was on the brink of giving up on using the app altogether. However, his assistance has restored my faith in Yotpo, and I now feel more confident and optimistic about continuing to use it. His help has been invaluable, and I am sincerely grateful for the difference he has made.

I love the different ways to advertise with the app. There a ton of cool variations and the music is motivating. The only thing I do not like is when the app picks up the duplicate listing I am using to add another listing to my website. It is a draft so I do not understand how the App picks it up.

I use the app to help my customers to purchase when they hesitate at check out or forget to complete their purchase. I like how the app is able to send messages offering discounts at different stages of the customer checkout to get them to complete their purchase. It is an awesome app to have on your website. Thank you for your great review🙏 We built the app specifically for your needs😎

I use this app to give back to clients for purchase on my website. I love this app because it allows customers to keep abreast of their loyalty points and gives them the required discounts for returning to purchase every time. This helps me with customer retention. This App is awesome.

I enjoy the detailed responses from the Fera customer service agents when I need help. They go beyond and above to assist me with even unrelated problems. I am so happy to work with this App because buyers reviews are very important to my business. I am able to send messages to remind buyers to leave reviews. This feature is automatic and is awesome to have.

There are still 50 listings not yet added by Microsoft. I was expecting all 305 listings to be advertised on the free app

I use this App to translate my store into different languages. It has a rule feature that works best for persons who would like the English language to be translated with the exception of a few words. The representatives are always on hand to assist with any issues that may come up. I like how quick and efficient they are.