Scandinavian Goods

Hi, It's Lydia here, Customer Success Lead from the AOV.ai Support Team. First of all, we're truly sorry for the frustration and inconvenience you've experienced. However, I'd like to clarify that our app currently only operates on the Product page and does not modify or control the "Add to cart" buttons on other pages of your store. In your review, you mentioned that the "Add to cart" button disappeared across your entire website. We took another look at our conversation history, but it seems we hadn't received any support request from you regarding this specific issue before the review was posted. Because of that, we didn't have the opportunity to investigate and assist you in time. If you're willing to give us another chance, we would be more than happy to look into this thoroughly for you. We've already tried reaching out via email and would love to provide one-on-one support with the highest priority to identify the root cause and help get everything working properly again. We genuinely value your feedback and hope you'll allow us the opportunity to make things right. Looking forward to hearing from you soon. Thank you! Best, Lydia Customer Success Lead

Hi, It's Lydia here, Customer Success Lead from the AOV.ai Support Team. First of all, we're truly sorry for the frustration and inconvenience you've experienced. However, I'd like to clarify that our app currently only operates on the Product page and does not modify or control the "Add to cart" buttons on other pages of your store. In your review, you mentioned that the "Add to cart" button disappeared across your entire website. We took another look at our conversation history, but it seems we hadn't received any support request from you regarding this specific issue before the review was posted. Because of that, we didn't have the opportunity to investigate and assist you in time. If you're willing to give us another chance, we would be more than happy to look into this thoroughly for you. We've already tried reaching out via email and would love to provide one-on-one support with the highest priority to identify the root cause and help get everything working properly again. We genuinely value your feedback and hope you'll allow us the opportunity to make things right. Looking forward to hearing from you soon. Thank you! Best, Lydia Customer Success Lead

Thank you so much for the amazing review! We’re thrilled to hear that GP JSON-LD Schema & AI SEO has been helpful for your website. Your recommendation truly means a lot to us and motivates our team to keep improving the app. If you ever need any assistance or have suggestions, feel free to reach out, we’re always happy to help. Thanks again for your support!

Hi Dimitri! I've tried emailing through your website in order to set up a call regarding your issues, but hopefully you see this so we can help get these concerns addressed. Google and other search engines don't index every page on your site. And of the pages that it indexes/crawls, it's their perogative on how many pages get the AMP classification. But we can help you out in trying to maximize this, for sure. To be clear, what we do is generate the AMP pages (all valid, and verifiable - if there are ever any errors, we look into them for you), and then we add a tag at the top of each of your normal (non-AMP) pages. Again, all verifiable, driven through Shopify's template, so there is never any doubt. This is exactly everything needed to get AMP pages indexed. There isn't any secret behind the scenes magic except for generating the AMP pages and putting a one-line meta tag on your site. Once Google crawls your shop, they begin to index AMP pages. This number fluctuates over time, ESPECIALLY in cases where you have a very large number of pages (4,500, in this case). This is again very similar to how the number of normal (non-AMP) indexed pages fluctuates over time. In generally, the number of pages that get the "AMP Valid" tag in search console is generally something like 20-80% of all pages. But again, this Highly depends on what Google deems as "unique enough" pages to index. For shops with a large number of products, it's very unlikely that Google indexes all (or most) of your products, and the "AMP Valid" tab is a very good indicator of how many pages Google deems "high quality content". There are a number of ways to increase this number, all outside of the AMP app, such as adding detailed and unique product descriptions for products (avoiding AI generated content flags is best). As well as unique photography that isn't found elsewhere on the internet. Customer reviews also help by generating unique user generated content, and Google loves that. There are a number of other ways I'm happy to dig into with you. These recommendations don't just help you maximize the number of AMP indexed pages, but they help all pages overall, and your whole site benefits. We actually have a very detailed documentation about how AMP indexing works and why not every single product on your site might get the AMP valid tag, here: https://shopsheriff.com/docs/amp-faq/why-aren't-all-of-my-products-indexed-on-amp. I've checked our chat logs and can't find any recent issues from you. That being said, I apologize if anything has been overlooked, we always want our users to have the best possible experience with our service. It is of primary concern that I help out and make this right for you. If there's a secondary concern, I'm also happy to address that. All that being said, I'd love to schedule a call so I can help in detail regarding anything and everything that may have caused you concern, as well as help give all the knowledge I have to help your store succeed. Please respond to me at: stephen@shopsheriff.com. I'll be happy to help you out further. Thanks, Stephen

Hi there, Thank you for your review. The merchant initially reached out with a support request that was actually unrelated to this app—it was for one of our other apps. However, they still chose to leave a negative review on this one. We assisted the merchant back in 2022 related to this app and responded to every request. More recently, they reached out for help with a different app, and once again, we provided support and responded to every inquiry. However, the merchant did not reply, despite multiple follow-up emails from our team. To this day, we still haven't heard anything back and are always willing to help with any queries.

Hi there, Thank you for your review. You sent in a support request on the 30th of January and we replied the very same day however we didn't hear back from you. Please check your emails especially spam folder in case it went there. We definitely responded to you with a question awaiting for your response. Anthony

Sorry for the confusion! To clarify, the PageSpeed score was so high because someone had added code to trick PageSpeed into reporting that the site is faster than it is. The code was deliberately hidden so it's hard to find, but it checks if PageSpeed is looking at the store and won't load some of the website if it is. Unfortunately, fooling PageSpeed like this doesn't help with SEO or conversions. Only actual load times matter for search rankings and sales. This code makes the site slower as it uses outdated JavaScript that blocks the page load. This technique is called cloaking and can result in penalties from Google. Shopify also warns against these practices in their article here - https://performance.shopify.com/blogs/blog/don-t-get-scammed-by-fake-performance-experts-and-apps We cleaned up this deceptive code from the theme in order to actually speed up the store and to ensure Google does not penalize it. While this meant that the PageSpeed audit scores dropped, this is because the real speed was being shown, and not the fake score. Please let us know if you decide to reinstall the app and we'd be happy to optimize it again!

Hi there, This is Daisy from AVADA Team. I am so sorry for the delay as it takes a bit of time to apply the fixing. I've checked your SEO analysis with the warning reported. We can totally fix the issue for you. I also shoot you a follow email, kindly check it so that we can assist you better and at highest priority. Thank you Daisy

Latest Update Hi Scandinavian Goods team, We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. ---------------------------- Dear Scandinavian Goods team, We're truly sorry that you have unexpected experience with our app. This heading issue might happen because of the default Shopify theme setting. As we haven't had a chance to communicate about this yet, please give us a chance to back you up. With your kind cooperation, we are investigating your site and willing to fix all SEO issues as you want, including heading issues, in earning back your trust in our service. We did send you a follow-up email about this, please kindly check that in your email inbox. Look forward to hearing from you soonest!

Hi Dzimitry, We did debug your homepage, theme and apps and got your homepage speed from a sad 47 on mobile to 87 and 99 on desktop in just two days. Obviously you have been working on your website and your score is now 81, as I can see a few new errors, but 81 is still almost double 47. On top of that we did send you a message on Friday that we will get your page speed above 90 just that we need some more time. And you left your review on Sunday, obviously frustrated that we haven't done this over the weekend. Let me mention to all readers, that the work we did and were going to do was for free. So to answer your review: We are professionals, and we are one of the best in our field. But most importantly we try to help merchants even when we are not going to make a penny out of it. We do it for our good name and the reviews here are a testimony to this.

UPDATE: We are currently beta testing the lightning speed update RIGHT NOW! Reach out if you want to be in the beta tests. 💃⚡️ -------- Hi team, We're very sorry to hear this. Monster is light on code - however, sometimes themes react a bit slower the way it's set up. Good news is we are releasing our ⚡️⚡️ lightning update VERY SOON! If you have any issues with speed - no worries 🙏🏻 (Reach out to the team, We will make things right) 🥰 This update will code the cart more direct into theme which will make it the fastest thing on the planet 💃⚡️.

Hello there 👋🏻 👋🏻 I am sorry 🥺 🥺 🥺 to hear about this and I apologize for the inconvenience you had with the app. 😔 😔 😔 😔 ➝ I am not able to replicate the issue on your store as I have experienced that you have uninstalled the app immediately after this review. ➝ So could you please reinstall the app and give us a chance to resolve the problem you're facing in the app?

Hi there, I'm sorry that you had a negative experience with the app. We have been emailing you regarding your experience, but perhaps it is getting caught in your spam folder? Because we haven't heard back from you, I am responding publicly, in hopes that you receive this and we can open a dialogue as to where things started to go wrong. On my end, this is what I see: On September 5th at 12:58 PDT, you emailed us to let us know that you were having some challenges regarding the scan results on your page. At 4:10pm PDT the same day, Amanda emailed you back to let you know that there had been a recent change to the way apps are managed by Shopify, and gave you instructions as to how it could be fixed. On our end, it looks like you viewed the email that day- but again, there could be something wrong with both of our email systems. On September 9th, a nearly identical conversation with Amanda took place via email, with you reaching out at 2:17am PDT and Amanda responding at 9:43am PDT on the same day. It appears on that day that we received an auto response from your email address ( it was blank). When that was received, Amanda emailed you back to confirm that you were able to make adjustments, but that email was never responded to- although from our end it appears to have been read. At 9:53pm the same day, you left this review. As far as I can tell, this is due to breakdown in communication heavily influenced by lack of email receipt/ the way your email client handles responses from help desks. We want to make this right, and would appreciate an email response to support@seomanager.com . At venntov, we try to make every experience a good one, and apologize that this was not a good interaction for you. Please email us back so we are able to help turn this experience around for you. Best, Rhian President + Co-founder venntov

Hi, thanks for taking the time to leave us a review but also sorry to hear about your recent experience. Our Support team have been trying to make contact with you to resolve this issue and put you back to your original package. Please reach out and we'll do our best to rectify this quickly. We're also on hand 24/7 if you need any further support with the platform. Many thanks!