Vshine Silk and Shine
United Kingdom
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (12)
Excellent Support from Brian! Super Easy to Set up! Waiting to see how it improves our store speed! Thank you for a great App a free one!
several agents replied to my questions quickly very friendly and helpful even for a basic plan user...
Developer reply ·
Thank you for taking the time to review Smile! We really appreciate it 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! Smile Team ✨
there are many left over codes after uninstall of the app
At first we were quite pleased with it until a scammer in Malaysia almost copied everything from our online store, including product images, descriptions, at a ridiculous price! I contacted Cozy Antitheft, they came back quickly but said everything is protected. I cannot imagine this fake website can copy everything by screenshot also all the contents Perhaps Cozy AntiTheft can take reviews seriously - I can see there are more than one case here, there is another store reporting the same issue! This is an opportunity for Cozy AntiTheft to improve their app which is great at the start Thank you
After using this for a while we decided to delete the app Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided
Developer reply ·
Hi there, We genuinely regret to learn about your recent experience. It seems some of our support team members may have missed the mark on this occasion, and that's not what we strive for. We're dedicated to ensuring a seamless experience for our users, so it's disheartening to hear we fell short. Our senior support representative has reached out to gain further insight into the issues you encountered. Please feel free to connect with them via chat. Your feedback is invaluable, and we're committed to enhancing our support process based on it. Thank you for taking the time to share your thoughts with us!
Hi The link you shared is not a support page —------- The support team in Philippine is a nightmare to work with All reply is just copy paste at one occasion they asked for something we just shared We wasted so much time back and forth with them but got absolutely nowhere We asked them for a quick video call to fix some issues they asked for information which we provided they then asked for our contact number for the call which we we provide they then close the ticket!! Several time they just closed the ticket replying to you but with no solution A complete waste of time
Developer reply ·
Hi There, Thank you for taking time to leave a review with detailed feedback and apologize for your experience so far with us! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Reply to Google feedback: Thank you for your reply Our issue is your tag team installed the Google tags on our website before the Google YouTube channel This makes our tags all mixed up The migration from ya to ga4 also made tracking confusing We asked for your support to help clear thing up via a short video call but got absolutely nowhere -------- We have been asking for Google ads support to help set up Google conversion tracking for Google ads for months... Despite multiple emails all we get is the same answer from India Google ads go to help centre to set it up yourself Even though they set up Google tag on our website before Now everything is all mixed up we cannot run any ads Google ads sales also rude on the phone
Developer reply ·
Hi there and thank you for leaving this review and feedback. We are sorry to hear that this has been a source of frustration for you. Conversion tracking should be automatically setup for you within your Google & YouTube Shopify Integration. That process is described here: https://support.google.com/merchants/answer/13494537?hl=en&ref_topic=14190979&sjid=15225058684796910413-NC We will be sure to share your feedback with the relevant teams. Thank you
The reviews did not display properly at first, now it is causing pages with broken javascript, reaching out the support although responded quickly at first, still no solution yet
Developer reply ·
Hello Vshine Silkand Shine team, We're truly sorry for the trouble you've faced with the reviews display issue. It's concerning that this hasn't been resolved yet. Our team is dedicated to addressing this promptly to ensure your pages function smoothly without any broken elements. I have reassigned your open case to an agent in your timezone for faster response times. We truly value your patience and commitment to resolving this matter. Please continue engaging with our support, and we'll strive to ensure a swift and effective resolution. Thank you for your understanding as we work diligently to improve your experience. Your partners in success, All of us at Stamped
Developer reply ·
We appreciate your feedback, thank you!
there are left over code on site even after we uninstalled the app, wonder how to remove these now
Developer reply ·
Hi - Please contact our support team at support@aitrillion.com and we are happy to assist you.
Quite pleased! Donald has been so helpful! every time I need help I can always get it so efficiently!
