Rustic Sinks
United States
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (16)
Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.
Developer reply ·
We are thrilled that you have had a good experience with InsureShield! Our goal is to provide customers with peace of mind and we excited to have met our mark. We love that Patrick was so instrumental in checking in and helping overall. Thank you for the kind review!
Great app, seamless and does what is says it does. Notification emails are awesome so you can followup with customers if needed. I have more customers now posting reviews than using other apps in the past. Highly recommend !
Updated review: I have tried several different apps that claim protection but Route seems to be good as they file the claim for the issue. They have made a change in how the replacement orders will be processed and I have not had to use it yet. The Merchant will now be $ responsible to the replacement order, then Route issues a credit to the Merchant's billing account. We have products that range from $100-$4000 so this might not work for us. Some credits would take a year or more to work through the billings. The app will give your customers the confidence with shipping their orders, however now the claims are taking more than 6 business days to process and the dashboard does not show the status correctly. This might not be good enough to customers waiting for a replacement order. Customer service is only by email and the response time lags. Time will tell if we stay with Route.
Developer reply ·
Hi there, Thanks for sharing your feedback with us. I’m so sorry for any inconveniences caused, but I’d be happy to clarify and offer further assistance. Due to a recent automation update - Resolve via Platform (RVP) - replacement orders and refunds are now solved at the click of a button via Shopify and credited weekly back to your Route bill. For more details on how RVP affects your billing, please read more here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform- While response times may have lagged in the past, RVP has allowed us to get our response time down to 24-48 hours as promised. Furthermore, most claims are now being resolved in that same timeframe as well. So overall, the experience is much faster for you and your customers. In regards to Dashboard status updates, those are directly linked to the Route Support ticketing system and should regularly update along with your claim resolution. However, if you have any future questions - claim follow-up or RVP billing concerns - please feel free to reach out to merchantsupport@route.com. I’ve relayed your case to that team as well, so they’ll be on the lookout for any communications. Best, Jordan, Customer Support
I have used this app for several years to give my Shopify store additional product options. My theme has limits to the number of options and Infinite options allows me to add additional ones to the products. Easy to setup. Customer support is always there and available for help installing or for general help questions. I highly recommend this app.
I wanted to show more trust on our Shopify website, this app does just that with showing our Google reviews. I am hoping this entices more customers to write Google reviews. The widget is easy to setup and style looks great. Customer support was extremely helpful with the installation and all my questions. Hey there, thank you for sharing this great feedback! We were delighted to help, and we hope you'll have a great user experience. Your friends at Elfsight
Awesome support, easy to setup on dashboard. Will be checking out all of their other apps. Highly recommend.
I have only used this APP for 2 days but it works flawlessly. I drag and drop 2 inventory csv files and it seamlessly updates the store inventory. It reads your store variants (sku's)when you first install the app so you will know on the app dashboard how many variants you have. After the free trial period you can check the pricing level against this. When setting up your file upload, it is easy to map what you want updated with just a few easy choices. It reads your file and knows exactly what to do with it! I highly recommend this app so far and with experience I have had with other inventory apps that do not perform well.
I have been using this app for a couple of years now. I recently needed to reach out to customer support as I updated my theme and my tabs were not showing. They responded promptly and gave me instructions on a quick activation button on my App dashboard.
I have been using this app for 2 months now. I have both the communicator and chat features for a total of $30 per month. It is a great price point for me. After setting up automatic chat bots, the features and functions are great. I can see my live visitors and monitor this along with Google live view in Analytics. I have downloaded the app on my desktop and also iphone and both work seamlessly. After a Shopify glitch, the support team worked tirelessly to work out the issue. I highly recommend the app.
Developer reply ·
Thank you so much for your amazing review! :-)
The app makes it simple and easy with automatic feeds to Google shopping. I’m thrilled at the conversions we are having. Integration between my google ad dashboard makes the reports very easy to understand which products are successful. The Shopify app shows which products in the dashboard that have issues to fix before they show on the Google shopping ads. I used to manually submit feeds that were so time consuming. This is painless and seamless. Highly recommend the Google shopping app.
It's a totally awesome app! We have been using Yotpo for a few years now and even moved our reviews from one platform to another. With Yotpo's support and configuration on the review from the different platforms we were able to get our old reviews on the new platform. We have the reviews setup to post to our Facebook page and the integration with Shopify is smooth. It integrates with the search engine to show your reviews also. We were able to created a coupon through Yotpo that encourages customers to write a review. You can change the days you want the request sent which helps due to some extended amount of time for some custom products. The support team is the best. They are there for your success and go over and above what most customer service support teams do. There are a lot of functions we have not used yet but I highly recommend Yotpo.
App does a great job for customer order tracking. It is easy to use and setup. We added a custom status (in production) easily. This requires you to manually update an order status. Sometimes when manually udating a order with the custom status, it defaults the page back to the app details instead of the order. Otherwise I love the app and recommend it.
App is easy to install and setup promos. Analytic reports are awesome! I have setup a cart abandoner and sale promos and they are easy to setup and look great on my website. I highly recommend the justuno app.
AfterShip app has given our store a new fresh and updated way for our customers to track their orders. Just like the Amazon app, you can send SMS texts to your customers and also easily customize the emails. The simple dashboard is easy to use and adding the tracking code to a page was simple. Overall, using the app for a week so far has been great! Support has been responsive and detailsed. I highly recommend Aftership.
Wonderful app and highly recommend. Easy to load and use. Dashboard is clean and organized. I had subscribers sign up right away. Easy to use, add push notifications for sales. I love the added feature of adding a product photo to the notification. It shows clearly and resizing is easy. Customer service is professional and helpful. Great value. I look forward to the new features coming.
This is the best app! so easy to use. We are thrilled with this app for our website (rusticsinks.com). We have usewd the promo and email popup and felt it was easy to setup and make instant changes. The dashboard is easy to navigate and simple to use. The help area gives great tips and explains how to setup different popups without being overwhelming or confusing. Integrated with mailchimp very easily and reasonably priced. We are looking at use more of the features soon. Highly recommend this app!