Tiana Bay

So, I downloaded this app and decided to use it on my store for some sections. Prior to adding the sections, I spent hundreds with a developer to speed up my store and my store had been the fastest it’s ever been. Since then, I’ve compressed all my images and been super selected with the apps I’ve downloaded to not hinder my speed. I’m not a developer by nature but I followed the developer's recommendations. So I trusted this app’s claims that it would not slow down my store, unfortunately it did. My store slowed down significantly! My store speed went from a 2.42 second load time to close to 8 seconds! I reached out to the developers of this app to tell them this, I was requesting an exchange because I thought a text based section would be better since the scrolling collections sections was the issue and basically told they can’t do anything about it and it’s not their app. I was also told to reach out to a Shopify experts to help with this matter. Be careful with this app and the sections.

Simply horrible experience. This app is constantly crashing, my pinterst tag is healthy but i get messages that it's not healthy but not sure where the discrepancy is. I have worked with many different platforms and never encountered such rubbish with other platforms as I have with Pinterest. I reached out to support but have heard horror stories about their support team. I'm about to reach out to a developer to help but this is frustrating.

I love this app. I have no web design experience so I love how easy it is to set up your store with these beautiful packs. Also, the support team is super responsive. Highly recommend this app.

I just downloaded this app and it looks good so far. I don't have much to add at this point, but will update my review once I have used the app for some time.

Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it! ---- I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.

Amazing! This App works beautifully and already paid for itself. Highly recommend it. I only wish it had a favorite option, and this would be GOLD. Highly recommend this app

Honestly, this is a decent App. I loved the UI and it's so easy to get started, but unfortunately, the support isn't what it used to be. I had used them in the past, and decided to give them a try to find another way to display my cross-sell. Unfortunately, I ran into issues displaying the App on my theme. But, working worked with other App developers in the past who have been able to work around this, I expected the same from this team. That was not the case. I explained this situation to one of the agents who advised me they would escalate the matter. When I hadn't heard from the team, I emailed the agents and informed what other 3rd party shopify app developers had mentioned. Immediately, I heard back from the team telling me that it was exactly as the other developers had said and advised me to reach out to my developer to fix. I explained that my theme isn't an issue but the app is not displaying appropriately and I haven't heard back. Again, I've worked with Pickstory in the past. And had the same theme and the App work fine. The support at the time was AMAZING. I'm not a programmer but I don't think my theme is the issue since this worked before. And I hate using this review as a means to reach out but when I tried to check in on the matter, I haven't heard back. It's a good app, but if you have issues, you will be advised to reach out to your developer

It's good but slow. When it loads, it's a great experience for our customers but it's just really slow at times

This app is straightforward and looks beautiful but what's amazing is how accessible the support is. I'm not a coder but this team is so supportive and helpful! I highly recommend this app and this team!

I like the functionality of the app, and I feel like it would provide a great benefit for my customer. The reason why I'm giving it 3 stars rather than 5 stars is that support isn't available until after the Free Trial is over. Again, it's about providing my customer with a good experience so I'll stick with the app but receiving daily emails about problem areas with the app and being left alone to figure out how to address them stinks.

So I downloaded the app and love how it looks. Rachel from Support reached out and had some recommendations as to how to customize the app so that it looks so much more native and I'm impressed by how it looks. Highly recommended it!

I love this app, and had it for some time now. It works beautifully with minimal effort and the team is super supportive! I ran into a glitch with my add-to-cart button that was a result of another app and this team fixed the problem quickly! Highly recommend this app and this team!!

I've been using GemPages for about 1 month and I like this app a lot. The drag and drop model is so easy. The support is AMAZING. I'm not a developer and I have a basic understanding of coding so being able to have support is important to me and the support team has helped me immensely. Highly Recommended!

Highly Recommend this App! I love how clean the design is and I love how polished the upsell looks. Ryan is amazing and has been so helpful with integrating this app with my theme, and even had Route installed. Great service. Thank you, again!

I really like this app, but one of the main features that was amazing was that there was an issue with my public store verification. I wasn’t aware of it but the company reached out to me to fix it. Simply amazing! Great App!

Love this app. This app was easy to install and launch, and very user-friendly. I had tried several apps prior to this and love this app. I had this app for a while and still satisfied

After playing around for a couple of weeks, I feel I can give an honest review. I like the app. I've been looking for something like this for awhile and I am honestly surprised how easy it was. Support is helpful too. Unfortunately, there are some bugs when it comes to integration that I've found. For example, my header and footer does not work well with this app and it does come off buggy. I cannot access the mobile menu which stinks and had been working prior to the app installation. Again, it's annoying but manageable. This app is great for a beginner but once we can afford to hire an in-house developer, I'd opt for that over this anytime. I've spent hours trying to figure out how to remove shadows (no coding experience) so it's not really a win-win.

I had this app for 2 months, and it has a pretty good selection that frequently updates. However, customer service isn't great. I didn't know I had to register for on their website to process my order. That takes 48-72 hours, which is reasonable. I would assume that once an order is placed on Shopify it would sync into the app but it didn't for me. When I reached out to customer service, I sent 3 emails and made 2 phone calls. I heard back 2 days later. Again, I assumed that was because I did not read carefully but recently I had a customer return an item, and it took 48 hours to process the return and 48+ hours to receive the label. It's unacceptable. (I still haven't received the return label and had to eat the cost so it's not worth it) As a brand, customer service is so important so I'm torn. I think the lack of customer service is why I would personally not recommend this app.

It's ok. They're basic package can only provide a TRUST badge on the product page. You would have to sign up for the 9.99 for the additional perks. I would rather have a FREE trial to determine if this works. So, it's ok.