MPR Tools & Equipment
Canada
Reviews (17)
Great customer support! Sid always responds fast and hop in call with me if the issue is urgent.
Alex, Shelby, Lynn, Lisa and everyone were a big help! Kudos to the team
Developer reply ·
Thank you so much for the amazing feedback! We're so happy to hear that Alex, Shelby, Lynn, and Lisa were able to help with all your questions. It means so much to our team to hear that! 😊 - Smile.io Team ✨
Seriously this is a very good app. I don't understand why they are not charging us for this. Please don't charge us lol Thanks!
They're exceptional in assisting, even with many inquiries. Kudos to Dondy and their team!
Kudos to Pearl for making things a lot easier for us and for being a cool representative! :)
Kudos to Stephanie Yung, the best representative I've come across with!
Dealing with this app has been a total nightmare. They have applied changes to our live website theme that made the 'Add to Cart' button not visible on the product page, causing us to lose $$ in a day! Now, we need to spend extra money for an expert to retract what they did. Also, it's been weeks of going back and forth with them trying to set up the app, and we have not achieved anything! Installing this app is very disappointing and a total waste of time and money. Never again.
Always has issues with inventory which puts our Walmart business into risk. Everytime we get an issue with their app, it seems like we have to really push them to do any research to fix it. They will wait until the issue happens again and again until they actually do anything about it... It's not what you would expect for a software you pay for 100$+
Because of Duoplane, I've been able to increase sales dramatically. Before, I was sending orders manually to all my different suppliers, it was taking a lot of time! Now, everything is automated thanks to your team! Thank you so much! Jessee
Developer reply ·
Thanks so much Jessee - we have been delighted to have you as a client for many years.
My website doesn't work now. what am I supposed to do here.
Developer reply ·
Sorry for the inconvenience. Please disable the app, and approve the collaborator request. Our team will help you setup the app and make it work for your store. ~MLVeda Customer Relationship Team.
