Diecast Model Centre

Really useful app, don't know how I managed without it. Excellent fast support as well.

Expensive for what it does. Didn't work for us though as widgets wouldn't display correctly. Supports attitude was poor, not friendly, not emphatic, instead uninterested - didn't appear to reading what I was writing in the chat. Definitely not on a par with the support from other apps we have installed. ***EDIT*** In response to the developers reply. They did reach out to us after we uninstalled the app and we informed them that we had moved on and didn't require any further assistance. Following that, all their follow-ups were asking us to change our review which we did ignore - in the end we had to ask them to stop sending them. Hi, thank you for the update. We’re sorry again that Chaty didn’t meet your expectations, both with the widget display issue and with your support experience. When you first reached out, our team did respond and tried to help troubleshoot the issue. After the app was uninstalled, we followed up again hoping to better understand what happened and see if there was anything we could do to improve your experience. That said, we understand that you had already moved on, and we’re sorry if the follow-ups felt excessive or uncomfortable. That was not our intention, and we’ll take this feedback seriously so we can improve how we handle these situations in the future. We respect your decision and appreciate the feedback.

We have been using this app for quite a while, as it is quite simply the best we have found for GDPR compliance. Support is absolutely top-notch as well; a big thank you to Christos, who was very helpful and polite, going through our settings to ensure everything was correct and was very patient in the areas I was unsure about. Update: Would also like to say that Marios was very helpful today in quickly tracking down and fixing an error in our Auto blocker rules.

An excellent app thanks to it's multitude of customisable options, both in the way it works and in the way it looks. The 30 minute guided setup is great for getting started, and should you need any more help, as I did with tweaking the appearance, the customer support is first-class - very quick and very helpful. I have no hesitation in recommending Timesact.

The app itself is okay, but trying to get any support is terrible. Every month I am receiving newsletters advising of new features but I can't access them. When I try getting help, whether by chat or email, all I get is their useless AI bot giving me incorrect information, and when I click to say I need more help, absolutely nothing happens. This has to be one of the worst customer support experiences of any app I have used.

It's still early days as I only installed this app yesterday, and so far I like what I see - especially when compared to the previous apps I had used in the past. Set up was really easy, the app is so straightforward that I had most of our Shopify products uploaded to eBay within a couple of hours. It only took that long as I created several different profiles for grouping the products. I only experienced one upload error on one product. I went on the Chat which was answered almost immediately by Hem who was excellent and sorted out the problem in only a couple of minutes. Thus far the product syncing seems to work well for inventory quantities from Shopify to eBay. As we have only just started listing on eBay again, it is too early for any sales from eBay, so I can't comment on syncing eBay to Shopify or order syncing. Al in all, though, I am so pleased that I found this app.

Works well, looks good and easy to set up. I did have to contact support to customise the positioning in our mini cart. Mady was excellent, and had it all sorted in no time.

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us. There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time. In conclusion, I couldn't be happier with this app and the support I received.

I must have spent hours checking out just about every wishlist app for our store, and Wishlist Engine kept catching my eye. It has all the features we need, many of them usually only found on apps at several times the price, and the support we received in setting it up has been excellent. In fact, we didn't have to do much at all; support contacted us soon after installing it and did all the installation for us. Definitely gets our full recommendation. UPDATE: Since leaving the original review, we have updated our store theme version a couple of times, and support has been very quick and efficient at getting Wishlist Engine looking great on our site. Thank you.

On the face of it, this looks a nice app, but sadly it doesn't live up to expectations. The setting for the cut-off time simply did not work, no matter what time we entered, and the calculation of working days was equally as bad. For example, we don't ship at the weekends, so we set Sat and Sun as non-working days; we would expect the app to know that we would next ship on Monday for orders placed over the weekend, but here we are on Saturday, and it shows our next despatch day as being Tuesday! We also found some of the app's features difficult to find, so we contacted support for assistance. Two days later, we still haven't heard from them even though our subscription included 'priority' support. As a Shopify user, you kinda get used to apps that don't work straight away and have slow support, but usually, you get a free trial period, so if it isn't for you, you can uninstall it without being out of pocket. Beware, there is no such free trial with this app, the developer is taking your money straight away and you won't get it back. Finally, we are being bombarded with Spam emails about another app from this developer. We never signed up for their marketing emails, so yes, this is Spam.

Had been using this app for 18 months on the agreement that we would get all the features in return for using their labels and setting up a direct debit to pay for those. Today, discovered that we were locked out as apparently, the Free plan has ended - the first we have heard of it. They claim there was a banner on the menu, well, we didn't see it, perhaps an email would have been better and more personal. Seems they expect us to now pay $50 per month, wow, what an increase! We are uninstalling the app now as we don't want to deal with a business that treats its loyal customers like this. Tempted to give one-star, but the app is good if you can justify the expense.

One of our essential apps that we have been using for quite a while now. Makes SEO a whole lot better and easier. Support is fantastic as well, going above and beyond and very quick to respond. Fantastic value for money, highly recommended.

Just getting to grips with this app and have so far found it easy to set up - I did read all the documentation first though - and easy to do some minor CSS tweaks. I did have one small issue with the setup and this was solved instantly by support whilst on a chat with them so, full marks for that. Looking around the app, it appears to do more than I was expecting and my head is buzzing with ideas of which products I can implement it on. I'm looking forward to getting it fully set up and thus far, can definitely recommend it.

Loving this app, it is so flexible and easy to set up and most importantly, is generating extra revenue. Have only needed to contact support once and their response was quick and efficient. Definitely worth the money.

EDIT: After a few days, the technical gremlins seemed to have been sorted and we have now successfully reinstalled the app without any problems whatsoever. Support has been fantastic in assisting and keeping us updated during this period and also with the installation. Must particularly thank Austin who got the widget beautifully matching our store theme. So, now a definite 5-star rating, Good idea but I don't think it is suitable for use in the United Kingdom. Was told that I needed to enter payment details to stop it showing the offset in $, but having done that it made no difference. In fact, I couldn't get it to display in our cart despite setting it up several times. Wondered if I might need to enter my bank information as well, but couldn't as it doesn't recognise UK banks. On top of all this, the Admin side of things is painfully slow. Hi there - Dane here, CEO and co-founder of EcoCart. I apologize for your initial experience. I can assure you that our solution does in fact work with all different currencies. All themes are different and have customized nuances, and we can actually set it all up for you so it will work flawlessly and in the local currency (wherever your customer is located) and so that it shows up each time upon the first "add to cart" action. I see you are in contact with our support team about a re-integration and we look forward to ensuring the set up surpasses your expectations!

In our line of business, many of the products we sell can take around a year to arrive in stock so pre-orders are an important way to clinch those extra sales. But finding the best way to do this has been fraught with problems - that is until we found PreProduct, a fantastic app that has enabled us to easily accept pre-orders whilst remaining compliant with the legislation regarding pre-payments in the UK and also Shopify's rules. Getting up and running was relatively straightforward and the friendly assistance that I received from Oli in making a few changes to tweak how it works for us was amazing Whatever we needed was sorted quickly and correctly the first time. My only concern before installing this app and it may be yours is the monthly cost. However, even within the free trial period, we had taken enough pre-orders to easily cover a month's subscription. As the saying goes 'you have to spend money to make money'. Brilliant app and brilliant service.

Love this app. Very comprehensive features, among which is the ability to set different delivery estimates for each individual delivery option. It was easy to install and set up, but I wanted the design to fit in with our site design and Anna sorted it all out in no time. Excellent app with excellent support who really care.

Okay as a free solution but not brilliant. A bit strange that orders are imported as sales on individual items, so multiple item orders are split up and you then have to group them together in Smart Send before sending. The process is made more frustrating by Smart Send not importing order numbers. Once an order is complete Smart Send can mark it as despatched in Shopify, but annoyingly, doesn't trigger the sending of Shopify shipping confirmation emails. I did email support on this but didn't receive any response. On the plus side, the prices are very good, but ultimately, I have chosen to pay a bit more and have a shipping solution that actually works logically and correctly and that gives better support. Thank you for taking your time to leave your review, I am very sorry to hear that you have run into some trouble when using our app, we would like to get this resolved on your behalf. What I will do is give you a call and we can get this fixed for you ASAP. Thank you Parcel2Go.

Great app, really easy to set up in no time, but if you do need any help, the guides cover it well and if you need to contact support, you'll find their response to be very quick and efficient, just what you need when running a business. Fantastic, can I give more than 5 stars?

Was really expecting to see some good results from this app, but it's turned out to be a terrible ROI, just 2 clicks (which didn't lead to conversions) from £50 spent - something is wrong somewhere. Also not pleased that after taking my initial £25, they took another £30 off me even though there was enough left in my account. Pulled the plug before I lose any more money.

A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will save precious time by not having to answer the endless same old questions we were getting on Shopify Chat. We've got the Pro plan BTW and consider it is money very well spent. Thoroughly recommended.

I stumbled across this app yesterday and only wish I had done so sooner. Even though we have been keeping discontinued products archived on our Diecast Model Centre store for the benefit of search engine rankings, that is as far as most visitors would go - see an out of stock product and leave our store to visit our competitors. Now, with this app, we have a good chance of offering them something similar and grab that sale before they check out our competitors. Setting up is an absolute doddle, and within a few minutes I had set up our first alternative product. I love the fact that you can set up as many alternative scenarios as you want and apply to each product independently; be it, a discontinued product, a product we choose to no longer stock, a hard to source product that is out of stock etc., the only limit here is your imagination and needs. It's too early for us to assess the results, but I am confident that it will be a benefit to us, so much so, that I upgraded us to the unlimited plan almost immediately and think it will be money well spent. My only question is, how come only 3 other reviews? Everyone who has a changing inventory should be using this app - unless you are one of our competitors . If you'd like to see the app in action, here's a good example on our store: https://diecastmodelcentre.co.uk/products/bmw-x5-diecast-model-car-metropolitan-police-london-armed-police-unit-1-43-scale

We have been struggling to get reviews for a couple of years and in that time only achieved a handful despite sending out review requests to every customer and even offering incentives for leaving a review. So, I was skeptical that Reputon could really achieve for us the results that others had been reporting. But, sure enough; set it up one evening - which was a doddle - and by the next morning had approx. 30 reviews from past customers. A couple of weeks on from installing it, and the reviews are still coming in from more recent customers - not all, but loads more than we have ever managed previously. Thus, I can say it definitely works for us and is deserving of the 5 stars we have awarded.

Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.

Obviously checked out other Loyalty Program apps but, for a small business with less than a thousand loyalty members and combined with all the various ways to earn points this made Zinrelo the best choice. If, like me, you are new to loyalty programs it can take a while to get your head around how the scheme will work for you but, since installing the app it has worked well. The widgets are easyish to customise but if you want to integrate into your site pages a knowledge of coding would be helpful. I've only had a couple of times where I needed to reach out to support and have found their response time to be excellent and are very helpful in fixing any issues and Yahya very kindly helped me out with the coding and integration. Fantastic all-round and well deserving of five stars.

If I could only have one app, then this would be the one. Easy to use, even for SEO novices as plenty of information is available and Adriana is always on hand with great help should you require it.

I use this app to advise customers that on products not physically in stock that there will be a slightly longer delivery time. Looked at other options but, for me this did the job the best. After having it installed for a couple of weeks, something else must have changed in my shop CSS and it caused a conflict with this app. Not able to fathom it out myself, I sent an email to support and 43 minutes later I received a response back confirming that it was now fixed. Absolutely fantastic support, especially considering that I am on a free plan, and I won't have any doubts about continuing to use this app safe in the knowledge that the developers really are there for you. Great work guys!