BALLOONERY.COM
Canada
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Reviews (13)
We have a heavily customized store with some non-standard checkout logic, and running a price test on top of it turned out to be technically complicated. Absolutely handled it far better than I expected. When we hit a conflict, they dug in and found the actual root cause. They came back within 24 hours with a working fix and had tested it themselves before telling us it would work. They'd also already gone out of their way earlier to accommodate our catalog size so we could test everything we needed to, which is why we picked them over several alternatives. Fast, responsive, and they actually understand what's happening under the hood. If you've got a setup that isn't cookie-cutter, these are the people you want. One of the best customer service experiences I had with a Shopify App provider. Highly recommend!
Excellent App. Noora from support was super helpful. I had a few issues due mostly to settings in my theme. Support jumped in right away and solved them all. Works flawlessly. Highly recommend!
Excellent app! I tried several Gallery apps and found this one to be the best in terms of look and feel. Product linking is a really nicer feature too. Support is very helpful.
Excellent app! Support is top notch. They helped me set it up within minutes of downloading it. Highly recommend!
I have explored virtually every product option app for Shopify and this one is the best. Very robust fields available. Beautifully integrates into themes UI. Some killer new beta feature that you won't find on other apps like Dimensions and price formulas. Support is excellent and has been very responsive and helpful with my millions of questions. Highly recommend this app for any stores with large option sets or complex product configurations.
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Developer reply ·
Hi Shawn, Thank you for taking the time to leave us your honest and thorough feedback. The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well. As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/ If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help. Thanks, Ismail
Fantastic app! Saves many, many hours every day of manually planning routes. Easy to use and Guy provides world-class customer support. Highly recommend for any shop that does their own deliveries.
Fantastic app! Before choosing it, I looked at other shipping apps. Some were as much as 4x the price for similar functionality. Min provides amazing customer support and has been very helpful, patient, and prompt with my millions of questions! When there is a problem (and it's usually my fault, or Shopify, or an integration issue having to do with another app) Min is quick to solve it and suggest ways to optimize it's use. If you use Zapiet for Local Deliveries this app integrates beautifully. I use it as a way to price different delivery slots at different rates eg if a customer is flexible they pay a low rate for a 9-5 window. If they need a 2 hr window it's a higher rate. This has solved my route logistics headaches.
Fantastic app! Route planning used to take 1-2hrs every day, now it's almost completely automated with this app. Lots of useful new features being rolled out all the time and fantastic customer support.
Rajni was awesome! Needed to change the way something appeared in the app. Hit them up on live chat, explained the issue and he fixed it in 5 minutes. No lengthy back and fourth via email like with some apps. Just a quick easy fix.
Developer reply ·
Thank you so much for your review! We are so happy to hear that Rajni was able to quickly adjust the appearance of your widget over live chat. Wishing you all the best with the cross-sells on your Balloons!
Awesome app and even better support! I have looked at a number of product configurator apps. This one was by far the easiest to set-up and functions the best. Support is very quick to respond and helpful. What I love about this app is I can use just the product options for certain products or add the live configurator for others. Previously I was using two separate apps to do that.
I have tried a number of Product Options apps, including some expensive paid ones. They have all had one problem or another. This app is by far the best. And live support even outside of business hours from a free app is amazing! You guys are awesome!
AVOID THIS APP! I installed this app but was having problems getting it to work. I reached out to support who promptly got it to work. However, it interfered with another app which was critical to my business and as a result messed up a bunch of orders. I desperately tried to reach support for help. They sent one useless email to me and then ghosted me. Despite many messages, I could not get a response from support. Terrible service, terrible app. Avoid at all cost.
Developer reply ·
Hi there, We apologize for the issues you were facing. Code Conflicts can occur with apps and unfortunately, there’s not much we can do as other apps will require reworking as well. Our goal is to provide a solution to a big problem like Product Options in a way that is least intrusive to customers. With over 1000+ apps in the marketplace, some apps do become incompatible and we try our best to make all apps be compatible with ours. Our Support is currently free and we have tens of thousands of users that require assistance in some ways. That does impact our SLA policy at times but we manage and answer every single support request. We will continue to work with other app developers like Local Delivery to see if we can avoid any code conflicts and collaborate further to provide a great experience, as we already do to our tens of thousands of Product Options customers. We've also asked our manager to get in touch with you regarding this review.
