Koss Design
Ireland
Reviews (15)
Nayan has been an outstanding support from the very first day he joined the support team for my account. I can only highly recommend him. He is truly on top of his game - always available, always friendly, and always willing to help. PushOwl/Brevo is very lucky to have him!
exceptional, i have nothing best to say, this is the best customer service ever binh you are the GOAT
App is not working properly when you are using a post purchase upsell, I would be VERY VERY VERY cautious when looking at the numbers as they are not relevant at all. I would also pay attention as their customer service answers superfast just to close the tickets but unfortunately is not going into the detail i wasted 10 days of back and forth
Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature
Developer reply ·
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had. We understand how frustrating this must be, especially when you rely on the app for your business. Please know that we take your concerns seriously, and we’re committed to resolving the issue as quickly as possible. We have taken steps to improve our processes. I hope the experience since was pleasant. We are committed to supporting our customers and resolve any issues.
NEVER use this app. I REPEAT, NEVER USE THIS APP. Not only it bugs, but they upload all your product (while you asked them not to do so) AND ERASE HOURS AND HOURS OF SEO WORK YOU HAVE DONE ON YOUR PRODUCT TO AVOID AT ANY COST, TRUST ME! There are also plenty of others new apps cheaper, which I will migrate once my contract ends with them. Never again!
**SCAM APPROACH*** I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!! I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was not working, my god!
Developer reply ·
Hi Koss Design, We apologize for any inconvenience caused! It seems that our billing team was able to reach out and address all concerns you brought up. 🙏🏼 Please don't hesitate to let us know if there is anything else we can assist you with in the future.
they destroyed my website with the geo location redirect, it cost me 2 day of sales and the issue is not yet resolved, it is a nightmare, clearly.
Developer reply ·
Hello to our friends at Koss Design Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with SALES ROCKET. I want to extend my sincerest apologies for the negative experience that you had with the app on your website. Just to clarify, we weren't able to consistently reproduce the issue and we suspect it was some other app on your store conflicting with ours which caused the issue. Our developers looked deeply into the issue, but could not determine that the issue was emanating from our app. The best way to fix such issues is for live troubleshooting where we share screens and get more info to diagnose the issue. We requested for a live screen-sharing call to further troubleshoot the issue, but you denied it each time. I want to assure you that you are important to us and getting your issues fixed is our priority. If you agree to share more information over a live screen-sharing call, I will ensure to have our best developers work on your case and get it working ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Sales Rocket Support Team
killed one day of sale and blame it on shopify while my shop never had any issue before installing langify
The best app out there for shopping! It is really amazing. But the MOST important part is their customer service, which is unbelievable how friendly and helpful they are, I highly recommand them, 5 stars very well deserved
Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value
Developer reply ·
Hi Idan, we hear your frustration! I see your support ticket has been resolved as of today. If you still need further support, please reply to the ticket so we can get you back on track. I am excited for you to start seeing the value that Klaviyo brings to over 50k+ SMB brands annually!
Destroyed my Google shopping feed, all the barcode are not valid with GTIN and google turned it down I asked for help, I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down. Before i didn't have a single issue
Developer reply ·
Thank you for writing your review and I'm sorry to hear that you've had this issue. Barcodes generated via the Retail Barcode Labels app will be unique to your store, whereas Google requires specific barcodes if you are selling registered products. These barcodes would generally be predetermined and barcodes generated via the app would not be appropriate, unless the products you are selling are custom products. Custom products do not need to have a unique identifier. If you'd like to receive more assistance for this issue, please reach out to our support team who would be happy to help: https://bit.ly/2AWw5VA. -Victor
Great customer service, always friendly and reliable whenever you need them, really appreciate the dashboard of the app aswell
NOT HUMAN - despite the fact that my Instagram account was blocked and I kindly ask the team to provide me a couple of days more of free trial as I couldn't run more ads, they refused and didn't show any empathy. compared to all the other app providers who accepted. disappointed by this lack of compassion.
Developer reply ·
I'm sorry we couldn't help you more in this case and we do sympathize with your situation. We offer 30 days free trial (double than most apps on Shopify) and on top of that we also offer a free plan to which we see that you have moved to. We do try and help our merchants as much as we can, for example by offering our app for free to merchants while their store is in development. You were not charged for our app at all while using it for free for 30 days with all its features and we don't appreciate at all you calling us "not human". That is totally uncalled for. Also it hasn't been easy for us either in the past couple of months, our business has also been negatively impacted.
Best App replay I ever used, so useful for the small business owner I really enjoy it and I strongly recommend it.
Developer reply ·
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review. Let us know if you have any questions! Cheers - Jordan from Lucky Orange
