CedCommerce eBay Integration

I am leaving this review because I genuinely want other sellers to be aware of my experience before committing to CedCommerce apps. I am currently using their Etsy and TikTok integrations and have also looked into their eBay/Shopify integration. Unfortunately, my overall experience has been extremely frustrating. The biggest concerns are billing transparency, integration issues, and customer support. I believe I have been overcharged for the Etsy and TikTok apps. When I tried to understand exactly what I was being charged for, I could not find the billing information clearly in my Shopify account. I contacted CedCommerce and requested copies of my invoices so I could properly verify the charges. It has now been 5 days since I requested the invoices, and I still haven't received them. I don't think a customer should have to chase a company for basic invoices related to charges on their account. The TikTok integration has also not been working the way I expected an integration should work. There have been issues with synchronization and the overall integration experience, creating additional work and frustration instead of making multichannel selling easier. I understand that technical issues can happen with any software. The bigger problem is how those issues are handled. In my experience, the combination of integration problems, billing concerns, and delays in providing basic documentation has been extremely disappointing. I am sharing this review not to attack anyone personally, but to give other sellers an honest account of my experience. If you are considering CedCommerce apps for Etsy, TikTok, eBay, or other marketplaces, I strongly recommend confirming exactly what plan you are being charged for, what features are included, and how billing and invoices are handled before committing. I am still waiting for the invoices I requested 5 days ago. Until the billing concerns and integration issues are properly addressed, I cannot recommend CedCommerce based on my experience. I hope CedCommerce takes this feedback seriously and improves its billing transparency, integrations, and customer support. Sellers should not have to spend days chasing invoices while also dealing with integration problems. Sharing this review so other sellers can make a more informed decision and hopefully avoid facing the same issues.

Dropping down to 1 star now. The problem has only gotten worse. Dropping my review down to 2 stars. After YEARS of using this app and really promoting it to my industry at large, I'm just fed up and over the app now. Customer support is still fine but the app really not capable of managing large unique skus. It often doesn't sink properly. Our internal motto is to never have anything for sale that we don't have, always inventory. CED fails in this manner for us and often. We have a large product category and more often then not, when we sell in via our online store or storefront, the products don't sync properly with Ebay. So now we have items for sale on our Ebay store that we don't actually have which is a big problem for store reputation. Customer service does a good job or always point out what WE did wrong rather then look at the totality of the situation. There is no feature that signals mismatches, there is no way to re-sync, or to bulk audit manually. Nothing to flag inventory discrepancies. According the app "everything is fine" and its not. You have to reach out to customer service (which is still fine) and can take up to an hour to resolve. I have a business to run, the software just needs to work. Clearly none of them own a business using the product they sell. So they look at business operations from an engineering solution rather then how it effects us operation. At this point we will be finding an alternative app. This is a very power app that provides a Shopify owner the ability to own their brand but free up cash to by selling on Ebay. The app is not terribly hard but there is a steep learning curve that requires a lot of questions at the beginning. The good news is customer service is absolutely incredible. I'm barely scratching the surface on unlocking the power of the app. I freed up $1,000+ before the month was out using the app. So it paid for itself for the year at my level. Can't recommend enough.

The app did not work as expected as it left out the descriptions for over 900 products. I uninstalled the app and contacted the developer for a credit as I had not been charged. Was only interested in fixing it, when it was clear it didnt work as expected. Now he wont give the credit. Shopify CANNOT give the credit only the developer can! Developer closed the ticket without providing the credit! ebay-ced ($.19.00) is showing as pending on my upcoming bill, even although its been cancelled. They have not issued the credit, they dont know how to!

не работи,не мога да прехвърля продуктите си от ИБЕЙ към SHOPIFY !!!

App lists items that have been sold out causing oversells. App also doesn't have the right quantity for items causing oversells. App doesn't update price if a price changes when restocking items causing items to be sold at the lower original price. Support does not resolve any issues that denies that these problems exist.

Seleziono il piano e non fa proseguire. Magari è un bug ma per essere un applicazione con tutte quelle recensioni positivi mi aspettavo di più. App lenta

Consistently sells out of stock items on eBay that are out of stock in my Shopify store. I have lost ability to promote listings multiple times now due to this services inability to properly sync inventory counts. Going back to managing two inventory services due to causing my business thousands in sales.

Overall I had been happy with the intergration. Customer service was fast and helpful. However they have tripled their price in 12 months with no warning, which no longer makes this a viable option.

Although CedCommerce eBay Integration customer service seemed really helpful, as soon as they fixed a problem we were having, they asked me to leave a review and stayed on the shared screen until they had seen me write it! After this we have had nothing but trouble with the app, the inventory is continuously incorrect causing sales on things we don't have, and then the final straw yesterday, when it happen again, they claimed it was my fault as I had listed items directly on eBay, when we have use their app for everything.

They must pay for positive reviews, this product is horrible we are having duplicate sales constantly, I paid more for dedicated support they do not reply in a timely manner, even if you send a detailed issue report they want a 1 hour call every time for you to show problem, this is eating up so much of my time, when they fix it they are doing so manually so the bugs are still in the program, they try to upsell you everyday on other products. When your rep quits you are left with no good way to ask for help, DO NOT USE THIS PRODUCT they are frauds.

CedCommerce does not sync inventory properly in addition to other persistent issues that have resulted in a hit to seller performance. The primary function of any sales channel manager is to sync inventory between platforms. Inventory discrepancies are a daily occurrence, leading to overselling on eBay. After contacting support on several occasions with no success we are moving on. While support has quick response it does appear there is NO tech support only customer service.

Created more work than helped. On paper great, reality poor. No real way to oversee what it is doing and created 100s of listings that I know need to delete myself. Feel no real life knowledge of shopify and eBay has been used in the development of the app. Support had no way of helping and avoided answering questions when the answer showed flaws in the design.

If you're considering the Shopify to eBay sales channel manager by CedCommerce, I strongly advise you to look elsewhere. This integration tool has been nothing short of a nightmare, riddled with persistent issues that make it more of a hindrance than a help. The primary function of any sales channel manager is to seamlessly sync inventory between platforms. Unfortunately, this manager fails spectacularly in this regard. Inventory discrepancies are a daily occurrence, leading to overselling on eBay and constant headaches. Items listed on Shopify often don't appear on eBay, or worse, remain listed on eBay even after being sold out on Shopify. The only thing consistent about this manager is the constant need for support. Unfortunately, the support from CedCommerce, while generally responsive, does not make up for the sheer number of problems you’ll face. You’ll spend countless hours in chat or on calls trying to resolve issues that should have been ironed out before release.

Downgrading my original 2* to 1* due to problems with functionality, now uninstalled. The functionality is OK but they are really let down by poor customer service, I have twice sent the same support request, both times I got an automated reply that there would be a response in 24 hours. However in both cases nothing received.

If I could give this app a negative star, I would. 1. the customer support team dont know how assist you accordingly, they would sometimes leave you hanging for more than 45 minute not unless you send a follow-up message on the chat. and agent in the name Praveen Awasthi is the worst agent they have - not only he will ignore you but he will do a blind transfer to another agent without you knowing. 2. we booked 5 times via calendly to have their so called "experts" walk us through the app but no one showed up in all 5 bookings - even went in 15 minutes before scheduled anfd stayed inside the room for an 1 hour just to be ghosted 3. application interphase is not userfriendly and is case sensitive there is also a limitation to the listings name so you could not use the searchable world and is limited to using the genric term. if you want a good integration application use Shopify Marketplace Connect especially if you are a codisto user.

We used this app on 2 Shopify shops and never really had big issues in the past. Since 5-6 Months everything has changed, during our yearly subscription period suddenly things changed and we could no longer use the features we had paid for in advance, after complaining about this the topic was resolved. Besides that since about 4 months we keep having big problems syncing the products. Kept chatting with support and opening tickets. Even on the shopify admin panel it told us that the app had an API problem. The support team that in the past always did a great job suddenly became a big problem. No answers, no solutions, huge problems understanding issues. Ontop of all that a week ago suddenly the orders did not sync automatically anymore, solution was that we should do it by hand. The story ends today, we opened a ticket about 10 -12 days ago, first we kept being told it would take time to resolve the issue, then suddenly there seems to have never been a problem and some support employees did obviously not understand the issue. 48 hours ago the support reached out to us again explaining things that we already knew but not solving the issue that we still had. They then asked us to arrange a meeting to discuss the issue, today 48 hours later we received a new message telling us that as they had not had a feedback they are closing the ticket. We waited 10-12 days and kept being told to wait, they obviously don´t like to wait this long so they closed the ticket after not hearing back in 48 hours. To be honest I was shocked about this way of dealing with serious customer issues. We recommended this app to various other people in the past years - today I must say this was a huge mistake. We cannot recommend using the app anymore. Support is no longer as good as they were in the past. We now paid for 12 months and gave up using the app after 8 months - a huge disappointment.

they transferred my products completely wrong. I am not satisfied at all, the prices and titles are completely wrong. They took additional money from me outside shopify.

Was a good product, ever since an update, now the size and colour item specifics and other ebay attributes no longer sync, therefore you have to now manually add those in, which defeats the purpose of having and paying for this, also, you cannot even manually add these because you have to do it direct through ebay and because the listings are published through ced commerce, it wont allow you to. Still waiting to hear back from the team after contacting weeks ago about this issue, now on my 4th attempt to talk to them to get them to help. no luck as of yet

Worst app to connect with your eBay shop. Had this app for one year and many problems with it. It had always issues while synchronizing the inventory which caused the problem that I sold items on ebay which weren't available anymore. Also this app is not able to upload products from your shopify shop to ebay, you always have to put the products on eBay by yourself and then connect them to the products in your shopify shop. The app is also very expensive. They couldn't refund my money after I deleted the app now I have to pay 199USD for a year we're I will not use this app. 2 weeks ago I found the app "eBay Integration & Sync - DPL" which is much more user friendly and also has the option to upload directly for shopify. It's much cheaper and is constantly being upgraded.

This app does not work. And support is non-existent. There was no screen to link an eBay account and no way to go back to previous steps. It makes you select products to import even if there are no products to import and then errors out when it can't find the products that don't exist.

They marketed even on this about page in here, the Shopify App Store that this app will make selling on eBay easier. Can someone tell me why selling on eBay is easier with this app? Na... It makes adding eBay as an additional sales channel easier - import is NOT from eBay to Shopify, it is Shopify to eBay. Ugh I hope you don't waste your time like I did hoping this was going to be a nice solution to migrate eBay to Shopify.Waaa Waaa....

I cancelled my yearly subscription with the majority of months left and have yet to receive a refund. My advice is do not opt for the yearly subscription.

Horribly designed app that is unnecessarily complicated. Nothing ever stays working. It's a constant cycle of fixing something, it works for a week then doesn't again. Items sync inventory sometimes, but not consistently. Always overselling items. The profile system for the items is ridiculous and time consuming. No way to edit ebay expected fields in app. Constantly not finding profiles for products. This is definitely the worst, most time consuming app for ebay integration. They also bait and switched everyone. Used to have a free plan with 50 product uploads and 10 orders per month. Then they changed it so it's 50 products and 10 orders for a lifetime, after that you have to pay their ridiculous pricing to keep using.

App cannot link ebay and shopify listings with same SKU names.

The truth is that the application is a damn pain, it is slow and complicated to configure and assistance in the online chat are also very slow and I have hours waiting to solve things, I have more than 24 hours of work in several days with this and I still have not managed to leave it running, also assistance in Spanish only have it in the online chat and the interface is only in English. For the moment I can only put one star and it seems too much considering that all the comings and goings of bad synchronized products are costing me money of publication on ebay. also in the free version which in reality is not a free version, but it is only a few credits that are not updated per month, so as soon as there are 10 sales on ebay and you have to move to a paid plan.

Horrible app and support. Extremely convoluted with the way everything is set up. Does not fulfill items in Shopify if you happen to use Pirate Ship or eBay to complete the shipping. You have to set up templates for each and every category and it does not have every category if you sell specific items

So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers. To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues. The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"? A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life. 2) because of 1, I often sell on ebay at prices from a year ago. 3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this. 4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?

It's quite labour-intensive to create multiple templates for each item. Previously on the old eBay app, you could select the item then fill in the required fields eBay needs on top of what Shopify has. With this app, you would have to review the item, then open another tab to create the product template and create the shipping template, then check that the templates were applied to the product. Several times that I had a support issue related to pricing or inventory not being synced, and it would take several weeks to resolve. The worst feature is the title matching between eBay and Shopify which doesn't work, and defaults to SKU matching no matter how many times I mention that I enabled title matching, support kept saying it was using SKU matching. One of my price syncing issue was found by support as being caused by a "pending offer" on eBay, but that offer was already declined long ago, then they gave up and told me to update the price manually on eBay. One month later, one of their representatives sent me an request to use their "site optimization" services because they found my site running slow. This last part frustrated me because they failed repeatedly to provide me with core functionality needed from their eBay app, and tried to upsell on other services.

This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk. Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots. UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.

AFTER ONE YEAR WITH ALL THE CED COMMERCE APPS- it took over a month working with this people to get the apps to run properly, since then i must say as SHOPIFY EXPERTS, there has not been a single week where we need to contact support to fix something, we are moving out of this apps, if you dont have time left to waste following up every little thing keep away from this company or any of their apps, we BIULD STORES FOR CUSTOMERS and somehow every time we have an issue the app is always perfect and it is always us the ones we don't know, the apps simply does not work as intended, the sync process is really bad, automation, don't work so you have to do everything manually, i don't see the point to spend literary thousands of dollars with this company.BEWARE!!!

App is terrible, does not import, upload or push orders. We have spent two weeks with support, they do not respond to question instead make excuses that their servers are backlogged today, etc. not realising we have had the same issue every day for two weeks. They uploaded an entire catalogue, including items with zero inventory which sold on eBay. Now our seller score has been compromised because we do not have stock of these items. We have very large catalogue with thousands of products and this app simply does not work. Support is zero star, they do not communicate or respond to any issue.

Excessive bugs in app led me to remove it after 3 weeks. First would not transfer all of my pictures from shopify to ebay. Then, some of the variants for items were transposed so the wrong variant name was applied to the wrong picture. This transposition wasn't even in the exact same listing, but a similiar, albeit different listing. Several orders were not transferred properly including products sold via Shopify POS were not properly pulled off ebay within a timely manner (12 hours is not timely) which caused the item to be sold again on ebay which then caused an out-of-stock demerit negatively impacting my ebay rating. Had another incident where an ebay customer bought an item, then minutes later in a second transaction bought a second item of the same thing, but the app only transferred one of the orders to shopify, presumably because the app flagged it as a double order when in fact it wasn't. When I asked why this problem occurred, they did not provide an answer, at all. At least 3 times when discussing these glitches (bugs), the response I received was 'server issues'. For comparison, I typically have about 500-600 listings from Shopify that are listed to ebay. The app developers are based in India which in and of itself is not a problem, but the customer service team that is available during US business hours are not app developers, so when a problem does arise it cannot be resolved until the app developers come to work during their daytime (our nighttime) which means any issues typically are not resolved for a minimum of 12 hours - which is not timely and I would not consider 24/7 service. The app itself is counter-intuitive and hard to learn, especially when some wording is definitely colloquial to India.

The app that almost sent me broke. Twice over one month I removed their one star feedback as I was promised by the owner that all the issues this caused me would be fixed. Ebay have also had complaints about this so it may pay to even contact them before proceeding. Many hours lost and revenue over a month period. All I got was appologies and promises that never came to fruition. In the end I was told it was because of coronavirus, thats when I finally walked away. Happy to share more detail but enough time spent on this thing. Now 3/8/2022 Came across these guys again - nothing has changed poor service

IF I COULD GIVE NEGATIVE 5 STARS I WOULD!..THIS APP SUCKS THIS BAD!!! And the people constantly call you all day long for what reason i dont even know! dont even give your number! I have tried countless times tin integrate this system to ebay and all i got was ERROR>>>ERROR>>>>>>ERROR>>>>>ERROR! its like playing WHACKAMOLE and im not an IT and dont have time for this BULLSHIT! So i told theses guys their IT should be taken in the back ans SHOT for producing such shitty crappy software i have ever seen! GOOD LUCK TO WHOEVER ADDS THIS SHIT TO THEIR SHOPIFY!

Started pretty good. Ended very poorly. Had to scrap all the effort invested and use the leading competitor's service, which is where I should've started to begin with. I hope these guys can get it together.

After trying to use this app i am convinced that most of the reviews below me are bots/paid for. the app was terrible! and the customer service even worse ( i waited 45 minutes just to have my own questio nrepeated back to me in broken english). Trying to upload with this app returns error messages as it relies on linking business policies that dont exist in the UK ebay platform!

Unfortunately support does not understand English very well and their app was buggy in the import of SKUs from Ebay.

This is how they scam you money. After you installed, you will find out it does not work as it advertised! When you tried for hours and want to unsub, the only option is to freeze your sub and you have to pay $12/month. No other option. That is no matter what you lost $12! What liar! Will call shopify and see their response!

I have no idea whether or not this app works because the documentation is terrible and the non-english speaking customer service can't understand a word I say. After 3 days of repeating myself and being told a two-way inventory sync would take "10-15 days" per product I gave up. I wish I could get my time back. Total waste.