BOGOS: Free Gift Bundle Upsell

Peu de temps d'attente dans le traitement des réponses et très bonne analyse ! mais l'appli manque encore de points précis pour etre très efficace :) mais ça concerne ses évolutions et non le service client !Merci

The app and offer set-up was not as easy as I expected and required support help to set everything up. The UI / UX needs some improvement. The support team though was amazing and the help I received from David and Anne was absolutely fantastic.

Really easy platform to use and set up on Shopify. Customer service team very helpful. Shout out to Junie, who was great to communicate with and was able to help troubleshoot my technical issues in a timely manner.

We switched to BOGOS to handle our promotions and set up a multi-item free gift offer and a checkout upsell on our first day. Both are running well and the core functionality does what we needed. Support is the standout. Evelyn helped with two separate questions and was quick and clear on both. When I asked about something the app couldn't do, she told me straight and gave me a workaround instead of leaving me guessing. That saved a lot of time. Worth knowing going in: customization has some gaps. We ran into limits on how offer text can be tailored and on how a single offer can be structured, which meant reworking our setup a couple of times. Not dealbreakers for us, but plan around them. We passed along feedback and the team was receptive.

The app is very interesting for marketing operations, offering numerous possibilities that will suit most stores. I’m taking off one star because a few details aren’t customisable, but overall, I highly recommend it. A big thank you to Julie from the support team for her help.

Easy to use, and the chat function is brilliant if you have any issues. Evelyn was a superstar and explained everything in full with screenshots.

La aplicación es muy buena, sobre todo la atención de soporte, Naomi me ayudo mucho con mis dudas y a entender mejor el funcionamiento de app, excelente trabajo.

Great app for running Buy One Get One offers. Easy to set up and works smoothly with our store. A bit more flexibility in customization would make it perfect, but overall very reliable.

The app is fairly intuitive to use and overall is of great help to optimise and create new offers. We had a problem with products appearing in the cart but that was really quickly fixed by Naomi who was extremely helpful and professional.

The app itself is lacking tiny bit of functionality/feature for bundle offers however apart from that its a great app and affordable. The setup is easy and steps are clear to follow. The support team Amy, Mina, Daniel, Zee and Liam all of them are great and always try to help. I have had some issues initially when I installed the app but despite of the time difference the support was great and helped me resolve the issues. And if the app do not offer something that we wish to do then the team always have a work around or a solution.

the app is pretty flexible. looks like they covered a lot of their bases to make it work for many businesses. i wanted to limit a gift to us customers only. The only draw back is that the gift was set to auto add to cart at $200. However, once they got into the checkout page and used a discount code, their total would dip under $200 but the app couldn't adjust the cart while in the checkout page. I think they said i need to pay for an even higher plan, but i don't remember for sure. In any case, they're still my go to for gift apps. All of the support team have been helpful, especially Anne. And I've had TONS of questions.

Great Customer Support

I had issues getting the free gift offer to work on my store, even though I followed all the prompts. However, I was able to chat live with support, even on a weekend at night, and Liam was super helpful. He stuck with the issue and was able to get my offer up and running before my deadline! While I wish the app fired correctly from the first go, it made all the difference to have easy access to such helpful support.

Amazing service. They made small adjustments to the product specifically for our needs and did so quickly. While the product doesn’t cover everything we require, the features it does offer work very well.

Very responsive customer service team!

We have used this app for years. We are thankful for how much it has grown over the years and that they are constantly optimizing the program. We also appreciate their support team to help us with specific situations. Only feature we wish the app could do is to apply free gifts on the checkout page after discount codes have been applied, however, that is a shopify issue.

チャット機能は助かる

Anne is the best, great support. Helped me a lot. Very Fast. Only problem is that pricing is a bit too much.

Customer service from Mina is exceptional The app does have a bit of limitations and would be great if the development team look at the feedback on how to improve.

does as it said on the box, and very fast and friendly helpdesk

The chat support is really helpful - I needed help with setting up an offer as I wasn't sure what the best template option was, and the team quickly resolved this and got it live in my store. - I like the features of this app so far and am excited to do more with it.

The app is super helpful with some really powerful features — especially 2-3 that actually make a difference. The best part is their customer support — it’s outstanding! They respond quickly and solve any issue without delay. However, I’m cutting one star for the pricing. For stores doing 400–500 sales/month, especially in India, the charges feel a bit on the higher side. It’s more aligned with US-level pricing. Overall, a great app if you’re doing decent sales and looking for solid support and features.

Fast support service added the cart message to the cart drawer in a few seconds :D Still trying the app out but seams promising.

great customer service..specially Anne was really polite

Muy buena atención y tiempo de respuesta a problemas y detalles con la aplicación

The support team is awesome. They have been very quick to help us resolve issues, fine-tuning the app to our needs. Big thank you to Anne and Brian! The only thing missing is the ability for a customer to deselect automatically added gifts at cart level.

Daniel was extremly helpful, and kind. Will change to 5 stars once my issue is resolved! <3

Anne was so quick and helpful in setting up my offer. She helped me immediately through the chat box to help make the app function on our site and was ready to go in only a few minutes. Really great and quick customer service! The app is great for automatically adding the free gift to the cart so customers don't have to. Just can't use it for buy one get one item XX% off and the design is set besides adjusting the colours but otherwise easy to use.

Ann was a really great help for using this app, patient and ultimate in resolving and fascilitating the porcesses.

Was looking for an app that would allow us to do free gifts with purchase and have it automatically add to cart. On the plus side it also has the bundles feature. Mostly easy to use. Whenever we've had questions they are super quick to help and fix anything. The only thing we didn't love about this app was there was how the pop up functioned for us, didn't have quite the customization we would have liked, but overall very easy to work with app. Works on POS too which is a huge plus.

Good and supportive Developer!

the support is good, and has improved over time, we only had troubles in the past, now they are much better

I give 4 stars because the app only works well for shops with one language. I am eagerly waiting for it to be developed for multilingual shops as well. I had a small problem with the app and Mina from customer service helped me, and everything was solved in no time. For Mina's service 5 Stars.

Thank Mina for your support.

The app itself is easy to use, understand and navigate thru so it fits my needs just fine. But it is the customer support that is world-class. Mina in support helped me on a Saturday very quickly and even made suggestions that I myself missed that made the experience a whole lot better.

After the update the app is much easier to use. There are still issues sometimes- we've had issues with products being available after the offer expires and a few other things, but tech support (shoutout to Mina) is usually pretty quick and gets issues resolved.

The updated version of the app is easier to navigate and use. We could create a myriad of offers on our site. The only downside is that it is not compatible with POS yet. Moreover, had great and prompt support from the team especially Anne & Ellie whenever there is an error or question.

Good customer care, I have always got excelent support

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

BOGO App is really good. Using this from last 6 months approx. It's easy to use and the best part is their support team, they all are very quick and supportive.

App works well and the customer service is amazing. Super responsive and eager to help. They went above and beyond what I thought they would do

I have to thank both David and Louis for helping me install and get my first offer on our website today, they have both been very helpful, knowledgeable, and also patient with me. The app is now up and running and I have my first 2 offers on so let's hope it brings in some sales, I have given it a 4 star rating as there is a couple of limitations to headings and such like which David has told me they are working on that would improve the app. Kind Regards Mick, Collared Creatures

Ellie & Brian have helped me solve a lot of issues today and very efficiently. I really appreciate their help!

Amazing and timely support and Anne and the other members of the team helped so perfectly with the installation and to get the offers on the site up and running ,Highly recommended them.

The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!

I used the app for a Buy X get Y offer for my customers. It performed well, it could be less complicated to use and without the coding but overall good app

We used the app's services to set up a gift with purchase for a campaign. We had some issues with order processing due to settings in the app and (mainly) David from BOGO was happy to help! We got quick responses at all hours and they are quick when it comes to finding solutions. We eventually found a way to fix the issue!

We use this app for most of our promotions! There are a lot of capabilities for different types of promotions, however, there are some limitations. The support team is AMAZING and super helpful in sorting out any issues you may have. I would highly recommend it. One thing to know is the app devs are over seas, so sometimes getting things turned around may take more than business 1 day, as devs are not online during our day ( I'm in EST time zome). But other than that they have been great to work with!

Overall experience with this app is good. And the support team are prompt to assist to solve any set-up issues.

The platform can be a little bit buggy, however, the customer service is amazing and help you fix things instantly! Can't fault the customer service - Brian & Robert have been great.

The customer service was amazing, and quick with their online chat. I quickly received screenshots and personalized help getting what I needed. They had all of the answers quickly! The tool looks powerful. It's just new, so I can't comment on the tool yet. The service is excellent!

It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.

Great app, easy to use and not hard to set up. The app originally didn't have the multilingual option but the app support managed to find a way with our translation app. Support service was amazing, quick reply with an effective solution.

This is my favourite free gifts app! I don't love that the install requires code changes in so many places of my theme, or that each time I click 'APPLY' it re-installs the gift code in a place that I don't want it installed, but other than that it is quite robust and reliable and makes it easy for my customers to opt into their gifts. Thanks.

这个小程序很麻烦, 很复杂 , 自己操作很久没弄成功 , 但是客服Trix 很好 ,很耐心 , 帮助我解决了问题 ,如果没有客服, 我可能就放弃使用这个插件了 0000000000000000000000

App is used mostly for gift with purchase promos and it works well. Customer support goes above and beyond to always help - Robert is always awesome.

it is quite straightforward on the surface yet not really bu the customer service help was really useful and it allowed me to achieve what I wanted to implement. 5 star for customer service!

GWP programs are crucial to any business. It's been a challenge finding a good app and although this one isn't the most user friendly, the support team is incredible. I can't say enough how supportive Robert is. He responds immediately and provides recommendations or resolves issues asap!

This app has several great functionalities. And the support team has a quick response time. They even customized the Check Out banner for us which was a nice surprise.

This app is fairly easy to use and whenever I've had issues with liquid code that were above my paygrade, the developer team was able to fix my issue quickly and effectively.

Ultimately we were unable to use this app because it conflicts with Shopify Scripts. However, I will say that the customer service team was very responsive when it came to both installing the app as well as then uninstalling the app from our store when we realized that there was a conflict, so credit to them for that!

great app. very prompt support. this app requires some simple edits to your liquid files..ours wasnt quite as standard. opened a ticket and they went in and set it up completely free.

This is the second Secomapp app that we use on our Shopify store. Secomapp is really good to work with, and they always respond to my issues within 24hrs. Their free gifts app has been a great addition to our store. Any issues that we have had they have been able to help us solve them. The only downside is my business is in the USA, and I'm pretty sure Secomapp is in like India or something because they only respond to my emails when I'm sleeping.

This app has good support from the developers. They respond to requests promptly, and provide ample support for the app. It functions well, although there could be better controls to customize the look without using custom css.

The app was a little clunky to get started, but the support team were great at getting us sorted and also fixing my user error issues straight away. The app did exactly what we needed, with bonus add-ons.

While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!

Great app! Super easy to use. The secomapp team handled the liquid installation for us, and they had it done within about 12 hours.

I used this application for gift item in my shop I get good support from them I hope i can get more promotion feature in the future

This is a great app that gets the job done! We especially love their customer service, very quick and attentive.

Easy to use and support from Brian is really fast and helpful! Would love to have more features but it's unachievable mostly due to Shopify's restrictions. I hope it'll be a little cheaper though!

Brian and the Secomapp team are great and easy to work with. The application has been able to accomplish all my needs from free items to buy x get y for free. Highly recommended.

Was a little confusing when first installed, but awesome and really quick responses from the team! They will be on it before you know it

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Still testing the app (will be happy to review again in a couple of months), but works well so far, many options for promotions, gives you flexibility to be creative. Customer service is great, quick response, Peter (thank you!) helped us changing some details that were important to make things work and look the way we needed. So far, happy with the choice!

Great support and awesome apps! Tried many other same apps before, it's either slow response from the developer or complicated or not functioning. This app works so far and strongly recommend!

Great app with a few idiosyncrasies, but an absolutely fantastic support staff.

Nicolas is a star. Prompt response from customer service. Query resolved!

Works okay, kind of limited features and you need their tech support to help adjust the settings for things that should be built in and easy to adjust. However it might be the best current app of it's kind...

Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!

Really quick install, great customer service! the app gave us great results from our email marketing campaign. Can't wait to try out all the options that come with the app.

Support is great! App works well and works great with multiple Promos at the same time. Only reason for not 4 stars - would love the ability to run promos for buy x get y for specific dollar value.

Responsive team that was helpful with any questions or concerns I had for our store.

it took a little bit to get this working properly, (as we needed it) but it seem to be going good now. support was delayed by time zones but helped us a lot.

had a few hiccups.. but they were very quick at resolving the issues! easy to use! thanks!

Brilliant App. Fits the bill perfectly when wanting to add 'Buy X and get Y free' functionality into the website. Kudos to the customer care staff and developers as well for swift work. Very happy with the choice :)