Locksmith

I only have good things to say about this app and their customer service. Always speedy and helps us even outside of their scope. Their app does what it is supposed to do and beyond. It locks the public view out of the wholesale pricing and information.

Great app and good team behind the scenes for help.

Erica from Locksmith was extremely patient and helpful recently. Would recommend this app, their product is great and their customer service is even better.

The app is fantastic - it has removed the need for complex custom coding, and replaced it with a simple, intuitive easy to use app that can lock down our site exactly how we need it. Not only that, but the customer support team are incredible, nothing is ever an issue, the responses are prompt and informative. Highly recommend this app!

The support team is so helpful, kind, and responsive. Highly recommend this app!

Good app and when I contacted support they were very helpful (Erica) and super quick to reply, many thanks.

Locksmith provides an elegant solution to make parts of your store more private and/or secure. It's technically sound, and the team provides rapid attention when needs or issues arise. It works if your needs are simple or if you have complicated things you want to lock up. I've worked in enterprise systems for a long time and am quite impressed by this tool.

Great app does what it say, support team is very helpful and fix's any issues you might have or point you in the right path. Also thank you Tristan for you help and fixing my issues and your support.

Excellent, tailored customer service, what can I say? Jed is so helpful, really drilling down to understand the needs of my website, and going above and beyond to provide the right solution late on a Saturday night!

Easy to use and Ken is super helpful whenever we have any issues or questions. Everything always gets sorted the same day.

The pay what feels good policy worked like charm! Amazing idea for the Shopify app world! And also the App itself is amazing, small functions with limitless details

love this app - opened up a whole new avenue of business for us! We needed a place to sell products we couldn't post publicly due to medical restrictions

Great for two reasons: 1) The app works and is very easy to implement. Does exactly what is needed. 2) The "pay what feels good" pricing method is great and they are actually open to reasonable pricing suggestions. We suggested another price, still reasonable, with our explanation why we felt it was fair. Very quickly, we could come to an agreement about a monthly price that suits both sides. Would recommend this app. Great app, great support.

Locksmith is exactly what we needed for our wholesale store. They have recently added functions that are even more helpful, so I appreciate them always working to offer the best options. We get a lot from the low cost it is given at.The customer service is excellent, and a shout out to Erica for always giving me clear information on what she is doing and instructions for what I need to do.

Have had a great experience with Locksmith's customer service ~~ they have given me excellent and specific feedback to create locks for my Shopify store. Highly recommend :)

Brilliant app and Ken from support is fab!

Exceptional customer service and a brilliant product. Very beneficial for business and offers more opportunities for secret collections, VIP access, and other variations we hadn't even thought of to make our storefront engaging, elevated, and unique. 10/10! Huge ups to Tristan!

Thanks for all continued support and figuring out what is best for our website and needs.

I would recommend this app. The app developer work with you to figure out if/how this app can work for your store or not. Keep in mind you may need a few days to get it dialed 100%, but the devs will work to deliver you a working solution.

Darn Locksmith for being too good! Due to Shopify''s fee structure on sales, I subscribed to a higher plan than I probably needed. Which meant that I was placed into a higher tier than I'd hoped for Locksmith. The dilemma is, I couldn't bring myself to reach out to ask for a lower price due to how well their plug-in works! You see, I offer custom products that I only want people to be able to add to their carts (since I despise invoicing as I also have an expansive catalog) AFTER I send them back a proof of what I'd be making for them. Locksmith gives me the peace of mind of protecting my custom products from ordering ahead of a request which is invaluable. It also works with Shopify's app which of all the plug-ins I've had to subscribe to, is the only one. Alls this to say, if you need to restrict products, I HIGHLY recommend Locksmith as it's been invaluable to my sanity and business model!

The support is excellent. When I was struggling with something, the team did not just explain what was happening and how to fix it, they actually DID the fix for me and fast! Outstanding customer service.

Great experience so far, extremely helpful in setting up our Wholesale Jewellery Store with limited access to customers. Ken from their team not only understood the entire flow but gave suggestions and helped in setting up the store till the end. They extended the trial for us to test things out. Thanks from Team Rajmehar, www.rajmehardesigns.com

I love this so much I'm going to jump in to Mechanic next. Locksmith is the perfect solution to a problem I had and devs tried charging me hundreds when this took me 10 minutes and not much per month. Thanks for being awesome guys!

Locksmith and it's support team is BY FAR the best support I've ever seen in any app / company or product. Top tier product, top tier support. 11/10 Highly Recommended! Will continue to use their apps for a long time!

Locksmith has been a super helpful app for the function of our site for years. The the team is very responsive and has gone above and beyond to help with any issues we've ever encountered. Highly recommended

Really fast and good support.

This app is great, and the support behind it is also great. Simple and easy to use with lots of flexibility and customization if you're so inclined. Highly recommend!

Locksmith, particularly Erica in the support team, were extremely helpful in helping to get the app configured as we needed. We were without our developer during the setup and they stepped in and helped a huge amount The app itself has worked brilliantly for us and prevents customers from adding an item from a certain collection to the cart without first adding a one of a group of products.

Works phenomenally and has a diverse array of criteria with which you can build the locks.

App does what we needed it to do. Give it a try.

This is the best performing Shopify app out there! We have built around 50 Shopify stores and use this on quite a few of them. The functionality, billing and customer service are all spot on. I haven't had any issues that weren't resolved quickly and professionally. Thanks a ton!

We have been working with Locksmith on two of our e-commerce sites. Locksmith provides us with the functionality we need for our store but also has provided exceptional customer service and support. Highly recommend this app.

Locksmith has enabled me to have special sales on my store to my VIP followers. This has been instrumental to the success for those sales. Thanks Locksmith for also being super helpful whenever I needed help getting set up! I appreciate you!

I really love how this app works and the support service is very nice, I really recommend this app :)

Have just started using it and it worked well straight out of the bag. We had a slightly more complicated request and it was sorted within 24 hours. Excellent service and easy to use app with plenty of support documentation.

I am absolutely delighted with the performance of the application. The setup process was incredibly straightforward and hassle-free, allowing me to get started with it within minutes. I must say that the support service was exceptional - the team was quick to respond, provided detailed insights, and went above and beyond to offer me valuable recommendations that have significantly enhanced my experience with the application. I am grateful to Locksmith for providing such a fantastic service.

I have been using Locksmith for several years now and I'm still 100% happy with the app. Customer service is very fast and extremely helpful. Thanks guys, great job!!!

The app is fantastic!!!! Did everything I needed but more importantly the support staff are so friendly and responsive. Can’t speak highly enough of them. Definately get this app, it’s brilliant!

We have been using Locksmith to control access to digital content on our store. Without Locksmith, our business just wouldn't work on Shopify. It's very powerful and flexible, and the support is top notch. We're really grateful to the developers for making such a great app available!

I purchased this app after using 4 days of the 15 day trial period. Coming in, I had three specific goals in mind for my wholesale store. I read the articles provided, added the locks and keys as described and it didn't work. After several back and forth emails with Tristan, he pointed out my errors, I corrected them and we had two locks working. More emails, he sent line numbers of code in my theme where manual changes needed to be made. Third lock is now in place. The locks I wanted were implemented, the level of support provided to a trial user was exceptional - including messages received over a weekend. I'm a customer now.

The support for this app is literally unreal. The guys from Locksmith have guided me at every step of the way and have always made me feel confident and supported. The app itself is absolutely amazing. There is nothing that it can’t do. They have thought about everything and that makes everything so so simple to implement. If you need to lock products, THIS IS THE APP! You won’t go wrong

Great App, with even better support from the team.

The Locksmith team is incredibly helpful. I needed some help with perhaps the easiest coding exercise ever (just had to hide prices unless a user was logged in and tagged with "Approved"). The team did not hesitate to offer their help, quickly implement the solution, and provide me step-by-step directions on how to replicate the solution. All-in-all, I would definitely recommend. Customer Service 10/10.

Great app and even better support. They made a custom alteration for me because I needed some functionality that isn't included in the app.

Absolutely love this app it has helped us control access to our site on so many levels, I would highly recommend this app to anyone needing to lockdown access to different areas or just lock the entire site. With top customer support (Ken) to boot helping with custom code when needed. Love it.

Just recently added the app! Tristan was AMAZING!! Helped me from beginning to end. Praying the app is just as amazing as Tristan!! So far so good!

I love the possibilities of this app. Had some theme compatibility issues with the code, but their support is top notch. Would very recommend this app with its support.

Incredible app! I have a courses/membership site and use this to hide menu items and pages based on the items the user has purchased. Also, the login form wasn't populating on the protected content page, I messaged Locksmith and they put in custom code for me to fix it within a few hours, amazing support and app!

Great app! We wanted an app that would hide Shopify store pricing of selected products until we allowed certain customers to be able to view them. The app works perfectly for our requirements. I needed a little assistance in setting it up and their support (Erica) was extremely helpful - quick to respond and knew the app inside out. Can thoroughly recommend Locksmith.

OMG. Locksmith is an ABSOLUTELY AWESOME SOLUTION AND A GAME CHANGER TO SELL DIGITAL CONTENT BEHIND A PAYWALL. This app easily and quickly enabled me to implement a paywall and seamless checkout experience. Now, my customers can pay on my landing page, receive an email with the link to access my content and locksmith automatically checks that the email they are using to log in belongs to someone that already paid for such content. If it checks out access is granted or denied otherwise. Also, my users pay for 1 month access each time they pay. Locksmith makes it easy to automatically cancel their access after 1 month. Locksmith works seamlessly with Shopify's new user registration. This means that instead of having to ask users for the old school annoying registration (first name, last name, email, password) they only need to use their email to register. This cuts down the time from buy to accessing my paid content by like 80% and only requires one email instead of three. Shout out to Tristan on the Locksmith team who quickly assisted me with recommendations, documentation and super useful ideas. Shopify tech support recommended Locksmith and Tristan really knocked it out of the park. Thank you!

Incredible attention to customer detail. An actual human response to emails that's friendly and helpful. If only everyone was like this. And the product does what it says it does. Glad I found Locksmith.

Highly recommend this app - and more importantly - this team! The app is robust and does exactly what I was looking for, and then some! I've needed to use tech support twice (both because of my error and misunderstanding) and they were quite responsive and polite. I'm thrilled to finally have a way to achieve what I wanted without having to completely re-do my entire website. Can't be more happy with Locksmith and the team behind it.

Locksmith is very versatile, and easy to use. It has so many great features to customize your locks and has even given me ideas on how to make my locked products and pages more fun for my customers! Plus, their customer service is superb! I had a couple of questions and was helped within mere hours. I would definitely recommend Locksmith!

great app, just what we need. But maybe more importantly the customer service provided by Tristan was outstanding. He just took the initiative to fix something, it wasn't a bunch of back and forth which usually happens with shopify apps.

Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!

We had a complicated situation where we needed different membership level logins so that we could display different pricing structures. Using Locksmith solved the problem seamlessly. Their helpdesk has always been personal and top notch.

Works as we needed it to quickly and easily. Customer service is brilliant too, very much appreciated! I would recommend this app 100%

Easily recommend this app over the similar ones i tried before. This app thought about everything, every time i needed a particular lock system, Tristan from the support team helped me achive it.

I don't typically write reviews, but this app deserves it! This app is exactly what I was looking for to separate wholesale from retail. Originally, I thought setting up a wholesale channel on Shopify would be easy - and it probably is, if you want to pay the $2000+ a month for Shopify Plus. At the price point for this app, it cannot be beat! I needed to set up a separate area of my site that was only visible and accessible to approved customers using customer tags. Installation of the app and setting up the initial locks was super simple. I had a specific vision for how I wanted the wholesale channel of my site to be set up, including hiding checkout buttons and adding minimum order total requirements in order to checkout. This did require a little more coding that I am not exactly familiar with, but seemed to be no problem at all after reaching out to support! Tristan was quick to respond and install the additional coding that was needed to bring my vision to life! Tristan understood exactly what I was trying to accomplish and even suggested to add additional coding to ensure there were no loopholes that would allow wholesale customers to checkout without reaching the minimums. The customer service from this app was top notch! If you're looking to set up a wholesale channel on your site, I definitely recommend this app!

Awesome service again and the app is working perfect! A special shout out to Erica for very prompt and efficient service and this may sound silly, but for being so nice - it's really not a given these days, but surely appreciated. Thank you!

Super easy to use and works very well. Perfect for locking access to our online wholesale store. We only allow access to users with a specific tag.

Very helpful and fix the lock I needed within 24 hrs. Thank you so much.

Awesome app and even better customer service! Does way more than we were looking for and very flexible in it's application.

Highly Recommend Locksmith! Their app works wonderfully and the customer support is top notch! Thank you team!

Amazing support and amazing app. we use this app to hide products out of stock in different countries. We also use this for private launches. The app works very well and the support gives you all the help you need.

I added locksmith to a Shopify store, and I want to lock some products with prices and others with no fees showing. So I sssent a message to customer support, and Ken and Tristan helped me with everything. They are amazing. Find solutions to what i need and add to my store. Very good app if you need to lock products or services to your store. Highly recommended

We have been using both Mechanic and Locksmith since 2020 and don't plan on stopping anytime soon. Both of these apps play vital roles in our operations. Locksmith does what it is designed to do. Easy to setup on the backend and the frontend updates smoothly. The pricing philosophy is one of the best ever. The team truly looks at your usage and gives you a fair price point that you both agree with. Support is best in class, hands down. Isaac and the team deserve all the 5 stars. Great team and great apps!

Locksmith is exactly what my store was looking for. I'm able to hide my prices and lock checkout settings until my customers log in. Tristen and his support team were great at responding to my questions and even helped add in the code necessary. Would recommend this app!

Does exactly what it says and the customer service is top notch. If you need to protect your shop this is the best app!

[UPDATE: over 2 years from my original review, and I still feel 100% the same way!] This app is truly incredible. Our website is B2B and this app has completely given us all of the control we wanted over our content. And, their support is outstanding!!!! (Thanks, Jed and Erica!).

Great app, worked perfectly for what I needed (hiding prices from the site) and their support team helped me implement the code so promptly!

I love this app so much. I do a lot of fundraisers but customers like to see what their listings will look like before the fundraiser starts. This allows me to lock all their products so only they can see them until the fundraiser starts. I also use this for specific customers who get a discounted rate on their own merch so their employees can order directly through me but get the discounted rate. Recently I had an issue where I wanted to lock my NSFW items so that people had to verify their age before viewing. (I do school fundraisers so this is important to me.) I reached out and Tristan helped me make sure it was set up correctly and working. Very fast, friendly replies. This is such a great app!

We use Locksmith and its secret link tool to offer exclusive products to a segment of our customers and it works great! Easy to use and effective. Customer service is great as well. Would recommend!

I use this app to make one product every month only available to (paid) club members. It works great! I wanted to customize one element and customer service was fast, responsive, and very easy to work with.

The Locksmith Team is kind and helpful, and I like that I can turn on (and pay for) the app only for the 2-3 times a year that I need to do an original painting release and want to have secret keys for my best collectors!

Super app for my store. Just does what exactly they say. I would recommend you try it out in your store

App works great. I love working with Erica. She definitely went out of her way to help me by setting up the proper code for my custom theme. I love her detailed explanations, she tries to explain the coding process in layman's terms. She was also still answering my emails and questions while she was on a trip. Thank you for an awesome customer experience Erica, you deserve a raise!

Everything is perfect, I cannot find even any constructive criticisim to make. My supplier brought in new t+c's, which meant that 1 product had to be password protected, with specific customers details verified before allowing them to purchase. Locksmith support staff were able to provide me with exactly what I was looking for. The product page can be viewed by all, but a password is required to add it to the cart. Support was amazing, extremely prompt (within 1 day) and extremely detailed. Within 5 days (including weekend) of receiving the updated terms from my supplier, my websites are both now compliant thanks to Locksmith. Another great thing about them is their open pricing policy. I had a discussion with them about pricing and requested to pay a lower amount than is recommended for my store, since I have no intentions to use Locksmiths software for anything else across my websites, only this 1 product. They kindly agreed to the requested price, which is just unheard of. In the future I may make use of more of Locksmith's feature's, if I do I would be more than happy to increase the subscription amount as I have been amazed at the way they are conducting themselves. I have 100% confidence in them.

Terrific app that exactly achieved what we were looking for our wellness store, and at a more than reasonable price. The Locksmith team was thorough and responsive, helping us to install and configure the app. After several rounds of back and forth we have it up and running and we are beyond excited. Thanks team! -- Update 6/23/22: The app and support continue to amaze me. Recently, the team was incredibly responsive and helpful as we built out a new theme and integrated with the Boost Commerce Product Filter & Search app. Special shout out to Jed/Erica! Thanks for your ongoing support, looking forward to continue working with you all!

Powerful app that empowers us to tailor our product offerings to the need of different international markets. Support is also responsive, helpful and friendly.

I love how easy Locksmith is to use and how many options there are! And the support staff is responsive and friendly too! I need help figuring out how to do something and they jumped right in and helped me with a solution in a couple of hours. Highly recommended!

This app is great and the service is even better! Very happy with the way it has been working for us, we haven't had any issues whatsoever! We also don't have a full-time developer in-house, and the team at LockSmith was so willing to help us get this installed and implemented! Very happy!!

I had very specific needs that I could not find a manual solution, nor could I find an app that specifically addressed my problem. The beautiful thing about Locksmith is that their support team is extremely responsive and willing to assist in the problem solving process. Their staff worked with me to customize features within the Locksmith product to meet my specific needs and now, I have the exact control I was looking for within my store. Great app and even better support team!

Locksmith allows me to hide pages that I reserve for my wholesale buyers and has become indispensable for that part of my business. It has been working flawlessly and whenever I have a technical question, customer support has been fast and professional in their response. Great app + great support. Highly recommended.

This app has done exactly what we needed it to do - making certain products and pages visible to select customers only. I found it very simple to set up. We're in the process of building another site and will be using it for that one too. I think the thing that stands out most for me is the amazing support the team offers - fast, helpful replies that cover queries thoroughly.

So, I haven't actually finished fully integrating the app into my store, however, from what I can tell, the potential of what this app can do is far beyond the competition. I contacted the support team and Tristan gave me the most intelligent and effortful guidance. The only downside of this situation is my limited tech IQ. Anyone with a decent enough tech background would be off to the races with this app. I can write another review once I see this through and make my full attempt at integrating this app, but if there's one thing I appreciate it's intelligence, and the team at Locksmith seem to have it in spades. I probably need to look at their stock options.

Excellent app with an amazing support team! If we ever have any questions or run into a problem, their team is quick to get it taken care of.

SUCH a great app! Love the functionality and love the customer service! We use it for multiple actions and every one works GREAT!

We have been using Locksmith for a long time and are pleased with it. Today, I wanted to do something new for my website, but I was stuck on how to execute my idea, so I emailed Locksmith and right away, received the help I needed to complete my vision! Great support!

Forward compatible with things I didn't expect! My company started a relationship with a big B2C marketplace and, to my surprise, Locksmith is able to hide our non-public variants from the marketplace connector app! I am constantly surprised by how awesome Lightward is as a company, and their software is equally impressive. Locksmith is SO easy to use, requires almost no code, and really truly hides everything. I feel great about my product data security, especially after seeing how Locksmith interacts with other Shopify apps. Top notch.

This app is incredible. Does exactly what it says and the support team has gone above and beyond to help me with any issues that I have encountered!

Let me ask a simple question.. you run into an issue during a client implementation, need support and reach out hoping the app developers respond. Well - my response was received within a day - highly detailed, highly accurate, and immediately functional. This is what you can expect from this great company! Hats off

i use this app to provide early access to my vip customers for each launch and i'm loving it! super easy and their customer service has been amazing!

Locksmith is such a great and flexible app! And their support is always exceeding expectations: it's a pleasure to get the help from the team, they're super competent and very helpful all the time.