SC Loyalty Rewards

Great customer service. Always so helpful.

We have been using the SC Loyalty app for two years and have found it to be very effective. Their support team is excellent, providing direct access to live assistance without requiring interaction with an AI bot first. The setup process was straightforward, and the free version includes useful features such as the ability to adjust customer balances. I highly recommend this app.

March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.

Was having an issue with reward tiers - Axel at support was super fast and helped resolve quickly.

I would highly recommend this app not just of its great features but also of the amazing customer service. Their technical support, especially Danko, is very responsive, very knowledgeable and addresses any issue that you may encounter while using SC Loyalty Rewards.

This app is excellent and brilliantly priced for online. BUT it is useless for POS as the POS integration only works on the most expensive tier. As a small shop we can't justify this, and it makes no sense at all when other loyalty programs with far more features provide POS at all their pricing tiers for far far less price. We would have bought it immediately, in fact I only found the lack of POS integration when i went to purchase and look at how to add it to the POS app. I do not understand why not include POS at all paid tiers, as you are still talking about pricing based on number of orders whether its online or in store. Looks like I am back to the drawing board finding a fairly priced simple loyalty plugin for a small store that support POS.

Easy to use, our customers love it!

Increíble! Tarik nos respondió todas nuestras preguntas, es muy fácil de configurar. Lo recomiendo 100%.

Using the basic features of this app is enough to get our membership started, but would be great if customers could select their coupons at checkout instead of copying the code beforehand. A big plus is that customer service is quick to respond!

It's easy to set up and flexible plans available. Customer service assistance is easily reachable if assistance is required. Special thanks to Nitesh for helping!

Tarik was quite good at getting me to fix up my setup so that my clients could enjoy their loyalty points! He was helpful, patient & encouraging. The Loyalty App not works PERFECTLY & I'll be promoting it to our clients as I personally always enjoy using loyalty points with ease. Now I'll have happier clients :) Thank you Tarik! Cheers, Cydney

I had a question about upgrading my program and customer service was quick, gave me more details about the program and assisted me with how to make sure it was showing up on my site just like I wanted it to! 10/10!

We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month! Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees, they continued to bill us and didn't bring to our awareness the changes. We were paying over $360/month and with their new pricing the cost was reduced to $39! They made the changes in February and have billed us over $1000 between then and now when we should have only been billed $156. When I discovered this, and brought it to their attention, I was simply told that they had made some changes and offered a credit of $167, less than half of one months subscription that we paid! We have been using this app for 4 years. It was very expensive but we initially used it because it was the only one that was compatible with another app that we had. This is a very basic loyalty app with limited functionality. Now that we have the ability to move to another loyalty program, we will switch. I feel like they have no loyalty to their customers, after over 4 years and many thousands of dollars, they wanted to continue to rip us off and not tell us that they had reduced the cost. Beware using this app, there are much better options available.

This app is outstanding! It's very user friendly once you get the hang of it, and you can customize so much to really match your brand. Customer service is top notch...especially Tarik!!! He deserves a raise! =)

Amazing App, it does exactly what we need. Customers are happy with the ease of collecting and using their points. Customer service is also on point as well. this is the best Loyalty app I've used for Shopify.

EXCELLENT service. Cannot recommend high enough.

A few teething problems with the app working as set up, and then not. But all issues have been resolved and I like the app. I would like an automated email relating to the customer tiers, but other than this everything is now good.

Nitesh, vastasi nopeasti ja auttoi ystävällisesti.

This app is amazing! Using for 4 months now. I was able to migrate my loyalty program from Lightspeed and everyone - thousands of customers - was able to keep their rewards AND continue to earn rewards at the same rate with just a change of terminology - instead of cash back it is now points - but the value is the same (because I set it to the value I desired.). Recently we had a challenge with it where it stopped loading on shopify POS. The customers were still able to earn points but we could not apply them to a sale in person. The Team at SC Loyalty got right on it and emailed me regularly through the process until it was resolved. So grateful they were so responsive and that my customers are once again satisfied. Thank you Shop Circle Loyalty!

Love this app!

This app is a great one for stores starting out! Has great support and great functionality including promotions!

we migrated to shopify 2.0 site, but the Bold Loyalty Points + Rewards widget didnt make it over. A little confusion, and a few days later, Deelen was able to get us up and running again. Thank you Deelen for your excellent work!

Very good! Ended up getting my problem solved. The team was very helpful. Our customers love this rewards application. Thank you so much.

UPDATE: A Bold lack of loyalty support! Hello, Bold! It's time for my yearly rant about your support and dev team. I want to start by saying that your teams' (and CEO) lack of respect for clients is mind-boggling. It's like a never-ending saga that keeps getting worse with time. You've invested thousands of dollars in this app, yet you've let it down for almost three years now. Your team doesn't provide any updates, and as I've mentioned before, you're not interested in fixing any issues either. The latest addition to a long list of incompetence is that we can't even export our database because of a bug. To make things worse, we can contact support on chat to ask for a CSV, but more than 24 hours later, we still have nothing. It's like waiting for a bus that never arrives. Reason that, sadly, I have to once again use the review page to shake your booty and (maybe) get support. Bold's CEO, I'd like to give you some advice: if you're no longer interested in maintaining this app, just shut it down. Looking at your current strategy and investment, it's maybe better for you to focus on one app or connected apps than to have too many and not be able to invest in them properly. As for me, after three years of using your app on all our websites, we'll be phasing out Bold and switching to another app with the same features and more exciting design. In conclusion, Bold, your lack of loyalty support is disappointing, but it's also becoming a running joke. I hope you can take this feedback seriously and make some improvements before the punchline falls flat.

Great app that our customers love! It's a nice way to give back to regular customers and remind customers to keep coming back.

Great app for our rewards program. Jeff provides great customer service and quickly resolved my inquiry!

UPDATE - TO READ The app currently suffers a major bug which not allows clients to convert their points, use their promo code and enter their birthdate to get bonus points. This has a major impact on sales that involve loyalty features. I have been told by customer service that problem is know and impact many stores and because of Black Friday/Cyber Monday 'they are very busy at working on other apps'. Hence they cannot give us a timeline for a patch. So guys, you recognise your app is not working an most of your clients stores, that black friday and cyber Monday are at the corner and your are not making a patch a priority ? ....what else do you need to shake up your dev team ???? I strongly suggest other stores not to install this app while the bug is there. For your info, the last issue I have reported more than 12 months ago has never been resolved too as the 'dev team was busy with other apps at that time too'. It seems that BOLD let this app die... A good app. Does the job with POS integration on top. It is just very frustrating that BOLD advertise the app is fully traductible if you subscribe to their plans but in fact, they forgot few sentences and words. Ie, the tiers explanations (very important part of the loyalty program) is in English (btw, with A GRAMAR mistake: SPENT instead of SPENT....no comment), but when you go to the Translation tab of the Backoffice, you cannot change. 3 stars because it is now 3 times I am telling them that and BOLD only answer is : "here is a link to find paid developers that can translate that for you"...Sorry? Did I miss something here? I have to pay for a dev mistake that you cannot correct ? First time I am leaving 3 stars to an app but this what happen when you talk to a wall. So if your website is not in English, remember that paying to have the translation feature...won't give a full traductible app...or you have to pay for extra dev.

UPDATE - TO READ The app currently suffers a major bug which not allows clients to convert their points, use their promo code and enter their birthdate to get bonus points. This has a major impact on sales that involve loyalty features. I have been told by customer service that problem is know and impact many stores and because of Black Friday/Cyber Monday 'they are very busy at working on other apps'. Hence they cannot give us a timeline for a patch. So guys, you recognise your app is not working an most of your clients stores, that black friday and cyber Monday are at the corner and your are not making a patch a priority ? ....what else do you need to shake up your dev team ???? I strongly suggest other stores not to install this app while the bug is there. For your info, the last issue I have reported more than 12 months ago has never been resolved too as the 'dev team was busy with other apps at that time too'. It seems that BOLD let this app die... A good app. Does the job with POS integration on top. It is just very frustrating that BOLD advertise the app is fully traductible if you subscribe to their plans but in fact, they forgot few sentences and words. Ie, the tiers explanations (very important part of the loyalty program) is in English (btw, with A GRAMAR mistake: SPENT instead of SPENT....no comment), but when you go to the Translation tab of the Backoffice, you cannot change. 3 stars because it is now 3 times I am telling them that and BOLD only answer is : "here is a link to find paid developers that can translate that for you"...Sorry? Did I miss something here? I have to pay for a dev mistake that you cannot correct ? First time I am leaving 3 stars to an app but this what happen when you talk to a wall. So if your website is not in English, remember that paying to have the translation feature...won't give a full traductible app...or you have to pay for extra dev.

I used the app to get help with Bold Loyalty app. Michelle was very helpful and got back to me quickly.

A good app. Does the job with POS integration on top. It is just very frustrating that BOLD advertise the app is fully traductible if you subscribe to their plans but in fact, they forgot few sentences and words. Ie, the tiers explanations (very important part of the loyalty program) is in English (btw, with A GRAMAR mistake: SPENT instead of SPENT....no comment), but when you go to the Translation tab of the Backoffice, you cannot change. 3 stars because it is now 3 times I am telling them that and BOLD only answer is : "here is a link to find paid developers that can translate that for you"...Sorry? Did I miss something here? I have to pay for a dev mistake that you cannot correct ? First time I am leaving 3 stars to an app but this what happen when you talk to a wall. So if your website is not in English, remember that paying to have the translation feature...won't give a full traductible app...or you have to pay for extra dev.

Naman was a great help on chat today. Wanted to change the font colour on the minimized widget and Naman made it happen fast. Wish there was a simple way to do that myself - but help was smooth enough.

Very easy setup. Naman was helpful in assisting with a testing question. We haven't deployed yet so I can't speak to that aspect of the program. -- Spoke with Priyanka to understand setting tier rewards for Membership app members based on tags applied to their profiles. Enormously helpful. -- Priyanka was a great help in showing me how to set up a staff account so customer service can handle Loyalty program questions. Thanks again!

Naman helped me out quickly. its one thing when people say let me look into this for you, and another when they know what you are talking about and help you quickly. lol thanks again Naman

Easy to install and use, and has successfully generated returning customers. Helpful customer service from Rajni too.

I have my shopify stor for almost 2 years everything is set up andI have installed Loyaty points for quite some time. I want to offer to my customer the option to paywith their points but I have to installed Cashier and reprogram the check out, payment, tax shipping ... So loyaty points cannot be working by itself. So I'm checking another app

I started using the app a short time ago, so I don't have an opinion on it. However, I changed the theme and the customer service and support were both excellent. Shout-out to Mike and Rony, who quickly solved my issue and kept me well-informed throughout the process.

bold loyalty fulfilled my needs to create loyalty points and allocate customer tiers to my store. We have met quite a few problem during the trial and Rony always assist to solve them at the soonest possible. Their customer support is at top notch and would definitely recommend to use.

Bold Loyalty allowed us to create a flexible and really good-looking Loyalty Program for our store, and the support has been top-notch, especially Rajni, who was super knowledgeable and helpful. In fact, all of customer support has been incredible. Thank you!

Bold Customer Support is the best! By far! Jonnathan was super helpful today, configuring multiple Bold Apps with me!

Loyalty Points was our first introduction to Bold, and at this point we are up to about 8 apps in their suite because they do pretty much just what we need! We use Loyalty Points for our fan club members and our volunteers and love being able to reward them both without all the manual intervention we used to need to do! After adding quite a few apps to help with our holiday selling, we were having issues with points not being credited correctly, and MC to the rescue! We were back up and running with barely a blink. The only feature we wish was available at the moment would be to allow customers to purchase multiple items for one shipment or to use points as a partial payment, but we just encourage our users to purchase gift cards to use and that works great for now! Happy Holidays Bold Team!

So far the app seems good, but there is 1 issue that I consider to be major. There is no way to send triggered emails letting customers know what their rewards balance is. Sending monthly account status emails would be a great tool, but it seems there is no way to do this.

They need the option to adjust widget size on all plans, the default is massive, especially on mobile! Also on mobile the expanded widget cuts off the top when using the supply theme, hoping for a fix. Other then that it seems fine, I like the design of it and will see how it goes, might look for a better one if at least the mobile navigation isn't fixed. will update my review if they fix the size or if I find anything else wrong

Setup couldn't have been easier. I had a few questions about the functionality of the starter plan, and it does even more than I thought it would. I started a chat message, and Tony jumped on right away. He was able to answer all of my questions and coordinate a specialist to help look into the details. Within just a couple of minutes, I found a new way to reward my customers. Can't wait to launch, and I can't thank Tony enough!

Wonder-full App. solved my problem thanks. Bold

Installed app and it automatically said I have 6,500 active customers! Nope, only 2,000 in the last couple of months. App was adding anyone with an account and including those that had not ordered anything, hardly active! Also, has limited functionality and I could not do half the things advertised. So many glitches from the start... Loyalty points not registering at all. Script on the widget completely messed up and showing as some Cyrillic language. Does not show in member account page, nor on any products. Can't add for individual products. No account activity after purchases, registration or anything. For this they wanted $499/month from me....!!! Complete money grab

LOVE IT! Everything from Bold has been amazing and their customer support is fantastic! * Thank you, MC for your help!! * If there's app coding required, they have your back and install it for you. * Thank you, Brenda for the install! * Programs are designed really well and run perfectly. Thank you, Bold. You rock, once again!!

I LOVE Bold App Products!! This is by far the best loyalty program I have used! My customers are LOVING it, which makes it so worth every penny. They love racking up points so they can spend them in the super easy way that Bold has it setup!! No codes they have to keep track of or enter!! Never going back!

My customers are actually excited about earning rewards again. For some reason I didn't find this app right away and ended up trying like, EVERY OTHER REWARDS APP IN THE APP STORE. How I didn't even see this one in this hunt is beyond me. But all the others... total damn duds. Glitches, oddball calculations, not accurately crediting customers. Total stressful mess that I was ready to throw in the towel on the whole thing. But I decided to do ONE MORE search for an app and found Loyalty Points. It's been aces ever since. I just added it so it hasn't created new sales just yet but the buzz is great in my facebook customer group. They are excited to get started! The Bold team hooked up my code for this app super fast. Like, no waiting hardly at all.

We use over half of all BOLD apps for our store and this app has allowed us to exceed our competitor loyalty programs. We are able to offer a loyalty program similar to that of Shoppers Optimum Points where we can offer 2X points days, bonus points and other options which have really helped us increase sales! The only reason we give this 4 stars is due to the lack of Shopify POS integration at the moment. We were told they are working on it to be launched in the near future so we look forward to that day.

Good but missing: A) customizeable rewards that swell offers. (i.e reward for 5 purchases) B) Missing reward for instagram follow (both swell + Smile.io have it)

Another amazing app from Bold that has helped set our business apart from the rest. The Bold support team were all great as usual, Danni. Alexa. MC and Alan all did their up most to meet my demanding requirements! Two thumbs up!

Installed and ask Bold to the install - I seem to be going around in circles with this. Does not work and have too many issues. Edit address button does not work, the buy with points button seems to only work sometimes, the way it handles freight when there are multiple options is poor. Seems that the team supporting this is having issues and not as responsive as the other teams for the other applications I have from Bold. I am going to give it another week to get everything fixed and then unfortunately if it is not working I will have to look at another solution. Hopefully, they can get it working. I really like all the Bold solutions and this seems to be another great one if it can work correctly.

Using Loyalty Points on our web store has driven sales up! It brings customers back and motivates them to place larger orders. We have a special rewards page that has a range of nice goodies that our customers want and can get for free with points. (Not our own products)We have tried another rewards app, but moved to Bold Loyalty Points and is very easy to use. Our customers love it and it works!

We have been using the Loyalty app for awhile now and have been able to increase our database markedly. However, this has been accomplished through asking customers who visit our physical store on Waiheke Island if they want to earn points from their in-store purchases and explain that they will also receive our regular fortnightly newsletters that contain recipes, news items, specials and health tips. Our online sales mostly come as a result of the specials we include in our newsletters. Our take-up isn't large but if we could increase the size of our database I feel we would increase the number of online orders. We have been going long enough for some customers to start redeeming points and I'm glad that's happening. The system handles it well and is flexible enough for us to add points manually for Waiheke instore purchases. I would like to get some help with promoting the Loyalty Program but I'm not sure how best to go about that. We have been trying to increase the %age of online orders so that we don't have such a reliance on our physical store and have launched the Bold Subscriptions program but the uptake has been disappointing. I believe we should have publicised that better than we did. On the whole I am impressed with the Loyalty app and have identified it as a key system for Azzuro.

We switched from Swell Rewards where we were paying $250/mo. The main problem there was that as our company grew, they charged us equally...regardless of the rewards program actual contribution to our growth. Bold Loyalty Points charges based on the number of users actually utilizing the rewards program. That is smart and fair. Also, not dealing with coupons is 100% a better move. No one likes coupons. Coupled with our Upsell and Discount apps from Bold, we are rocking and rolling. I would recommend the entire suite of Bold apps to any entrepreneur on Shopify. I have tried so many other apps...Bold has so much more functionality per square inch, factor in the low cost, and Bold is a no brainer.

This app is really great!. It allow small shops like us to use the app specially if you do not have many clients or provide only services.

I have been looking high and low for an app like the Loyalty points. As an artist who painted custom portraits, most of my clients are referrals. Being able to reward my customers with a show of appreciation like loyalty points is a great way to show how much I appreciate their referrals.

Enough with the nice presentation telling us things work out of the box and you can do it yourself Apparently Bold is so busy trying to manually install the application on customers sites that they are at least 3 days behind Just imagine what will happen when you upgrade a theme Honesty is all we need on the App store

With all Bold Apps you must really look close at possible issues. Bugs hurt your site and customer experience. You MUST get ALL code removed. They tell you you can just uninstall but issues remain. We have asked twice to have all liquid code removed and both times they said they did. In changing themes wholesale default pricing now shows up. It is crazy. Before registration button was gone with the loyalty app. Don't walk, run from this company. Bad software.

LOVE this app! It's an awesome way for customers to earn points and very easy to set up and use. Bold's support staff is super friendly and VERY QUICK in answering my questions. Thanks BOLD!!!!!!!

Great app! Way better than S Loyalty. Thanks for yet another perfect product Bold! I give this a perfect 5/7.

I absolutely love this app and the great support that has been provided by MC. It's quite easy to set up, but I ran into a little issue and MC was quick and knowledgeable when trying to troubleshoot. I would highly recommend this app!

Very important app for customer retention. www.bvsydney.com

Great customer service and product.

Awesome app! Very user friendly and walks you through the entire process. My customers will LOVE a points program that is easy to use and will save them money. Awesome job, Bold! Can't wait to check out your other apps!

Love the app just wish I'd found it sooner. Great support too!

excellent app just what i was after to reward my loyal customers. awesome support from MC at Bold too. Set it up and got it running for me in no time at all. Highly recommended!!!!!!!!!!