Printful: Print on Demand
by Printful Latvia AS · launched
View in Shopify App Store ↗Reviews (3756)
Interface qui a un bug, le descriptif qui était en français passe desormais en anglais alors que tous les parametres sont réglés en français sur printful et shopify. Les premiers jours cela fonctionnait mais plus maintenant. Obligé de tout traduire donc perte de temps considérable. Si rien ne bouge, direction la concurrence pour l'ouverture de ma boutique
I was not able to place a sample order but was able to place it as a regular order.
Unable to bring up dashboard, app will not allow me to edit a product
I cant get it connected to a new account after we rebranded please assist us we are loosing sales!!!!!!!!
Developer reply ·
Thanks for your feedback. We're sorry you're experiencing this. Please contact our Support team as soon as possible so we can help reconnect your account and get you back up and running 🙏.
When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc. How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response. Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.
Developer reply ·
Thanks for your feedback 💚. We're sorry to hear about your experience and understand how frustrating this must have been. Please reach out to our Support team again so we can review your case and work toward a resolution 🙏.
The mockups aren't professional quality, need to have more rooms and interior walls to set art in, had to use work arounds to add new variants to an existing art print product which was vry time consuming
Developer reply ·
Thank you for your feedback 🙏. We appreciate your comments about mockup quality, available scenes, and the process of adding variants to existing products. We'll be sure to share your suggestions with the team as we continue improving the platform 💚.
Developer reply ·
We're sorry to see that you had a less-than-great experience. This is not the experience we want for our customers. Please reach out to our Support team, and we'll be happy to look into this further 🙏.
The embroidery process is not good. I think they need updated equipment.
Developer reply ·
Thank you for your feedback. We appreciate you sharing your thoughts on the embroidery quality and will pass them along to the team 💖.
Printful used to be great, but ever since expanding by merging with others, quality and speed of fulfillment has gone downhill, even when ordering the “fast shipping” items. Also, the prices are so high it doesn’t make sense for a start up to use them unless planning to sell high prices for the same items people can just get from Amazon for 80% less.
Developer reply ·
Thank you for your feedback 🧡 We’re sorry to hear your experience hasn’t met expectations. We appreciate you sharing this and will make sure to pass your input along to our team. We’d also be grateful if you could share a few more details about the quality issues here 👉 https://forms.gle/grBd4UvjvMhzADjWA Our team will review everything and get back to you as soon as possible ✨
it is not very clear how to navigate the site
Constant bugs on designs, products do not show up with any consistency though I have not changed designs or print location on item. Really wish Printful was more consistent with printers
Developer reply ·
Thank you for rating us 💙!
all items don't sync from pritnful to Shopify and it's frustrating - also Shopify changes the pricing of the items from prihtful so you have to change them again
Developer reply ·
Thank you for your feedback! 🙏 We are sorry to hear that you are having trouble with publishing and pricing on some products. We would like to look into the matte, can you please share more information on the issue for us here [https://forms.gle/grBd4UvjvMhzADjWA ]? Our team will review the details and get in touch with you as soon as possible 🧡✨
I’ve placed around 10–15 orders with Printful, and it’s been a mixed experience. Almost half of them have come with problems, either with printing, quality, or sizing. One mistake keeps happening. I ordered a 4x4 sticker that showed up as 2.5x2.5, and when I contacted customer service (for the second time), Jerlyn told me that was the expected outcome (the first time they apologized and refunded). Let me repeat that, a 4x4 sticker came half the size, and they said that’s normal the second time. The 5x5 sticker, on the other hand, came out just fine. I ended up having to stop offering some products. Their prices are cheaper than a lot of other companies, but you have to decide if saving $1 per item is worth the risk of constant issues and the extra time fixing them.
Developer reply ·
We’re sorry to hear about the issues with your stickers 🙏. This isn’t the experience we want for you. We’ll investigate what happened here and get in touch with you soon with an update 💚.
Printful is great but keep in mind it is apparently impossible to migrate your store to a new login, or add a second account to your Printful store. According to their support team, they have no way to let you do this. Since we've used our corporate Google emails to create our Printful accounts, I'd have to log in to my CEO's Google account to manage our Printful catalog. Grotesquely stupid, and short sighted. Printful, you really need to fix this! Until this gets fixed, I'll have to move to another printing provider!
Developer reply ·
Thank you for your feedback and for sharing your experience! 🙏 Please know that switching from SSO (Single Sign-On) to the traditional login method (username and password) is not possible due to legal and privacy constraints. We greatly appreciate your input and will share it with our team in charge 💙
On this particular design, it was very difficult and then in the end, the product was not correctly created as to my design.
Developer reply ·
Thank you for your review! 🧡 It means a lot to us!
The app is super buggy and extremely slow. Mockup are generated with the wrong embroidery colors. No matter what I do they don't update. The process to create products and publish is time consuming. They introduce new products then quickly discontinue them.
Developer reply ·
Thank you for your feedback! 🙏 We are sorry to hear that you are experiencing issues with the embroidery mockup and the product creation process. This is not the experience we aim to provide. We would like to look into the matter further, can you please share more information on the issue for us here [https://forms.gle/grBd4UvjvMhzADjWA ]? Our team will review the details and get in touch with you as soon as possible. 🧡✨
Bei dem Innenetikett funktioniert es nur mit einer T-Shirtfarbe ab zwei kann man nicht auf Weiter klicken ohne dass ein Fehler auftritt. Dieser Fehler ist schon seit Monaten nicht behoben worden.
Developer reply ·
Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! 🙏 Es tut uns leid, dass Sie Probleme mit den Etiketten im Inneren hatten. Unser Team untersucht das Problem und wird Sie so schnell wie möglich informieren! Wir sind immer für Sie da! 🧡✨
I like the convenience of prihtful, but I printed some shirt and the ink ran off and started to peel, some of the shirts lost their color also. I charge 30.00 for the shirts and need better quality, is there a way to make the shirts last a little longer than less than a year?
Developer reply ·
Thank you for your feedback! 🙏 We are sorry to hear that there was an issue with the print quality on the shirt. While the print longevity depends on how the care instructions are followed, we still would like to look into the matter further. Can you please share more information on the issue you experienced here [https://forms.gle/grBd4UvjvMhzADjWA]? 🧡✨
im sad that the shirts flake after a few washes
Developer reply ·
Thank you for your feedback! 🙏 We are sorry to hear that the received product had issues. We would like to look into the matter, can you please share more details with us here [https://forms.gle/grBd4UvjvMhzADjWA]? 💖✨
I found this app to be quite difficult to navigate and not user-friendly. The interface is confusing, and simple tasks like uploading designs or customizing products take more time than they should. It lacks clear instructions, making the process frustrating for new users. While the product options are decent, the overall experience feels clunky and inefficient. Improvements in design and usability would make a big difference.
Developer reply ·
Thank you for sharing your feedback! We’re sorry to hear that you found the app difficult to navigate and that it didn’t meet your expectations. We’d love the opportunity to assist you in any way possible. If you have specific issues or need guidance on using certain features, please don’t hesitate to reach out to us at feedback@printful.com. Our team is here to help and ensure your experience improves moving forward!
Well honestly the experience is rough, both of you charge so much, like really 1 shirt is like 80 dollars, its ridiculous, shopify does nothing to help they just talk your money, make a report do nothing like no call service cuz they know people would be calling all the time complaining, its like no one can be successful, its insulting. you need to lower your prices and you need to start paying me because it polpe like me that truly use your service. printful, your product suck, like you need more variety, like skateboard
Developer reply ·
Thank you for your feedback and your suggestions! 🙂 We greatly appreciate your insight on pricing as we're always working on improving our services. Please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator.
Easy to set up . FREEEEEE right? Nah you sell a 10-20-30-40-50 dollar item and make negative money or 1-2-3 dollars. They get rich and you don't. Use better services out there.
Developer reply ·
Thank you for your feedback! We're thrilled to hear the set-up process was effortless. 🙂 Using Printful is free of charge, and we'll only charge you once an order has been placed. In case you might have questions regarding product pricing or profit, feel free to reach out to us via e-mail at feedback@printful.com. We'll be more than happy to take a look!
Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better. This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.
Their service was great and it’s been a favorite for years, however, there’s been a number of issues I’ve attempted to address with Staff regarding the quality of their shirts. We had very questionable amount of wear and tear over a short amount of time, I would say 4-6 weeks tops. Please look into the quality of the products.
Developer reply ·
Thank you very much for sharing your feedback! Quality is our top priority and we'll check on the issues you have informed us of to make sure they have been correctly actioned and forwarded to the right departments. We'll also send you a follow-up via email with all the details😊
I liked the old one better.
Developer reply ·
Thank you for sharing your feedback! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is truly valuable to us as we continuously strive to enhance our services.
Very confusing.. still unclear what I am doing with “Shopify” as keep getting error messages. Printful problems with stock availability when global setting Also mock up failures
Developer reply ·
Thank you for sharing your feedback! We'd certainly be happy to check further on the mentioned issues. Feel free to send us an email at feedback@printful.com and we'll gladly look into it.
why the heck do you guys eat items from my digital item aggregate?
Developer reply ·
Thank you for your review! For us to be able to review your inquiry further, please send us an email at feedback@printful.com and we'll investigate right away.
I’m on iPhone and iPad Seems it has limited functionality and features and tools
Developer reply ·
Thank you for your review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
not enough variety of products
Developer reply ·
Thank you for your review! If you have any additional comments or concerns you'd like to share with us, please reach out to us via email feedback@printful.com. We'll be happy to help!
The products are great but the integration is horrible. I have to upload a product multiple times before it'll say all sizes are in stock. For example, I'll upload a new t-shirt & it'll say all sizes are in stock besides Small. So I'll re-upload the product & it'll say all sizes are in stock besides Medium & 3XL. I have to do this over & over until it finally shows all sizes as "In stock". I've reached out to customer service & no one can find an answer or a resolution as to why this is happening.
Developer reply ·
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the product stock issue you mentioned. Please send us an email at feedback@printful.com and we'll investigate right away.
this shit isnt fucking working
Developer reply ·
Thank you for leaving a review! We'd certainly be happy to check further on the problem you mentioned. Please send us an email at feedback@printful.com and we'll investigate right away.
Developer reply ·
Thank you for your review! We're sorry that your experience didn't meet your expectations. We'd like to understand more about your review and how we can improve. Please reach out to us via email at feedback@printful.com. We're here to help and appreciate your input!
Very difficult to navigate. Printify is way easy. Easier to speak to someone and track shipments. Easier to make apparel in the app. I’ve been pulling teeth with printful. There’s really no contact and little info on orders. No tracking provided. The whole app and Shopify is complicated with Printful. We have 3 stores and we all agree. The models are also terrible. I really wish this was an easier process
Developer reply ·
Thank you for leaving a review! We’d be happy to hear your feedback and suggestions further, could you please reach out to us at feedback@printful.com - we will be more than happy to assist!
The last update sucks a lot. None of my products are available on my website.
Developer reply ·
Thank you for your feedback! We're sorry to hear that you're not satisfied with the latest update. Please reach out to us via email feedback@printful.com so we can address any specific issues you're facing!
I have followed the instruct to connect to shopify but it is not connecting.
Developer reply ·
Thank you for the review! We're sorry to hear that you're having trouble connecting to Shopify despite following the instructions. To better assist you, could you please reach out to us via email feedback@printful.com and provide more details about the issue you're facing? Our team is here to help troubleshoot and ensure a smooth connection process for you!
Developer reply ·
Thank you for your feedback! If you have any concerns or questions related to Printful and Shopify integration, please feel free to reach out to us via email feedback@printful.com. We'd be happy to assist!
Developer reply ·
Thank you for the review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
Do not like it preferred the way it was before the new updates very difficult to get to for templates.
Developer reply ·
Thank you for your feedback! We would certainly be happy to take a look into the situation you mentioned. Please send us an email at feedback@printful.com and we'll be happy to help you further.
Developer reply ·
Thank you for taking the time to leave a review! We appreciate your feedback and strive to provide the best possible experience for all our customers. If there's anything specific you'd like to share with us regarding your experience or any issues you encountered, please feel free to reach out to us directly via email feedback@printful.com. Your input is invaluable in helping us improve our services!
Un bug toujours pas résolu depuis plus d'un mois signalé, l'équipe technique a dit qu'elle s'en chargeait. Des modèles n'apparaissent pas sur plusieurs modèles de tee shirts. Les tee shirts apparaissent vierge de tout motif dans la prévisualisation. En dehors de ce bug, et du non agissement du service technique, fonctionne plutôt bien. Je pourrai en dire plus quand j'aurai commencer les ventes, ce que je n'ai pas encore lancé tant que le bug n'est pas résolu...
Developer reply ·
Bonjour, merci pour votre avis et d'avoir porté ce problème à notre attention ! Nous sommes désolés pour les désagréments que vous avez rencontrés avec cette erreur. Notre équipe informatique travaille activement à la résolution de ces problèmes, mais parfois, certains problèmes techniques peuvent prendre un peu plus de temps à être résolus en profondeur. Nous apprécions votre patience et votre compréhension dans cette affaire. Si vous avez d'autres préoccupations ou questions, n'hésitez pas à nous contacter par e-mail à feedback@printful.com. Notre équipe se fera un plaisir de vous aider!
Your old userface much more user friendly. The new one sucks.
Developer reply ·
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issue. Please send us an email at feedback@printful.com and we'll look into it.
Developer reply ·
Thank you for your rating! We'd love to know more about your experience. Your feedback is certainly valuable to us in our continuous efforts to improve and enhance your experience. Feel free to share any suggestions or concerns by sending us an email at feedback@printful.com. We truly appreciate the feedback! 😊
I have used printful for 3 years and have been very happy to date. Recently however they have updated their app due to a permissions change on shopify and following that update my set up has been broken with products showing as out of stock, orders not syncing and no guidance from printful on how this change needed to be managed. I cant seem to ever get anyone on chat at the moment and the emails back and forth don't seem to appreciate the seriousness of this situation that I am sure others are experiencing.
Don't do it! They basically charge you retail prices and squeeze your margins to the point they are not profitable, after facebook ads and shipping costs I am left with (negative) -$4 to +$3 for all of my troubles. Based on their cost I need to charge $70-80 for a hoodie. This would be fine if the quality of the product were aligned with the cost. They are not. We have experienced multiple print peels and errors and many customer complaints. Cost aside the functionality is fine but note they will have many inconsistencies in the availability of the product. We liked a more premium feel so opted for the next level 4600. However, keeping this available on the site is a full-time job. The shirt is often out of stock, our latest issue seems to be we are unable to add the basic white tee as a variant. Like seriously I can't add white as a variant, this is the most basic of options?!?! In short a good option if you are looking for cheep quality prints and products for perhaps band merchandise but if you are trying to create a credible brand I'd use them to test designs and samples to get a feel for how people are responding to your designs, then immediately switch to a local screen print if your style is popular. Based on ease of use for new brands just starting out is the only reason I'd give them 2 stars. Once you scale to a point you'll need to move away from printful and find a printer you can work with on a more long term basis.
Developer reply ·
Hi! Thank you for your feedback. We're sorry to hear that your experience hasn't been the best. We have forwarded the information provided to our developers to look into it. We are constantly working on improvements, so we appreciate you taking the time to share your concerns. Please know that we take responsibility for fulfillment and manufacturing errors; we urge customers to reach out to the support team in case there are issues with the store or received products. We are a stock on demand company and we are constantly going through all of our products to see what options are available and which have stocking issues, so thank you for bringing this up. Our apologies for any inconvenience caused. In regards to product-adding issues, please reach out to feedback@printful.com directly. - Renate
A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.
Developer reply ·
Hello! Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.
app farraginosa, dovrebbe essere semplificata. I prezzi non sono chiari e risultano sempre troppo alti con perdite per il venditore
Developer reply ·
Ciao, Grazie per la tua recensione! Apprezziamo davvero il tuo feedback onesto. Facciamo del nostro meglio per offrire prezzi equi e accessibili a tutti. Sebbene i nostri prezzi possano sembrare un po' alti, confidiamo che, insieme ai servizi e ai prodotti di qualità che forniamo, sia un buon investimento nel complesso I prezzi dei prodotti ci consentono di garantire e migliorare costantemente i nostri servizi, le opzioni dei prodotti, offrire assistenza tecnica e clienti , alcuni altri bei tocchi come le opzioni di branding per i documenti di trasporto e altri servizi. Lavoriamo sempre per abbassare i prezzi dei nostri prodotti, ove possibile, mantenendone ovviamente la qualità. Puoi vedere il prezzo del prodotto visualizzando i prodotti nel nostro catalogo così come quando finisci il tuo design e spingi il prodotto nel tuo negozio. Se qualcosa manca o non è chiaro, scrivi gentilmente a support@printful.com e il nostro Team sarà lieto di consigliarti ulteriormente! :) _________ Hello, Thanks for your review! We truly appreciate your honest feedback. We do our best to offer fair and accessible pricing for everyone. While our prices might seem a bit high, we trust that, along with the services and the quality products we provide, it’s an overall good investment The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course. You can see the product pricing by viewing the products in our catalog as well as when you finish your design and push the product to your store. If something's missing or unclear, please kindly write to support@printful.com and our Team will be happy to further advise! :)
I've just finished completing my first order and I will admit, it was not that straight forward to setup the fulfillment details. Additionally, the fulfillment process identified Latvia as the closest location??? I'm in the US and it sounds like I will be waiting a while for this. I am doing this order for myself to test the service before fully opening my shop so I'm concerned that I might need to find another service if the order is greatly delayed.
Developer reply ·
Hi, Miguel! Thank you for your review. We're sorry to hear that there were some issues with creating your first order. Please note that the item you chose can be fulfilled only in two of our facilities - Latvia and the UK. You can see this information in the product catalog under the Availability tab for this product. While we do our best to offer all of our products in all our facilities, it depends on the suppliers available in the area. Thank you for understanding. The fulfillment process for this order has already started, so we hope to ship it out as soon as possible. As you noted, the delivery speed for international orders may take time but we are working with different carriers to ensure the fastest delivery possible. You can always track the order via the tracking link when the package is sent out. To see products that can be delivered the fastest to you, please consider setting up your account preferences to the US to limit the product catalog's variety. - Renate
I really like the app and it's mock ups. I think it's great for setting everything up and it's ease of use. I however don't like that it forces you to you specific dtg locations. The Charlotte North Carolina location has me wanting to invest into my own printing equipment. I really wish they would step up their game on the print quality on sweaters.
Developer reply ·
Hi there, Thanks for your feedback! We are sorry to hear that you've had a bad experience with our fulfillment quality. It is important to us that you receive products and services which are high-quality and up to our standards. We would love to gather more information on your experience to see where we could make some improvements! Please provide information on your experience with our products by sending details to feedback@printful.com, we would appreciate hearing from you. - Elina
Ich hab die App im Shopify Store schon, aber ich schaffe es nicht, Printful und Shopify zu connecten, es poppt immer das Fenster auf, ich soll die App, ich ja schon habe, installieren. Auch kann ich kein eigenes Design hochladen. Dann kommt ein Fenster, es geht derzeit nicht, aber das ist jeden Tag so. Merkwürdig.
Developer reply ·
Hallo! Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns leid zu hören, dass Sie mit technischen Problemen zu kämpfen haben! Wir würden uns die von Ihnen erwähnten Probleme gerne ansehen und werden uns in Kürze mit Ihnen in Verbindung setzen, um mehr zu erfahren und Ihnen bei der Lösung der Probleme zu helfen. -Santa
So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!
Developer reply ·
Hi there! Thank you for your feedback! I certainly understand the situation and that it is not pleasant to receive items in separate shipments. Currently, there is a specific max amount of items that would be shipped within one box. If the amount exceeds the maximum number of items per box, the order will be split into multiple shipments and shipped to the customer separately. Please note that the maximum number of items per box, however, differs for each product category. We appreciate you letting us know about these issues. As we move along, we hope to add more features and packing options and improve your time with us even more. We apologize for any inconvenience this has caused you! If there's anything else you'd like to share with us or if you have any questions, be sure to let us know at feedback@printful.com anytime. - Elina
I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".
Developer reply ·
Hi! Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par. Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via support@printful.com and we will do all we can to investigate each order and work on a solution with you. Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can. If you have more feedback you'd like to share, any questions or concerns, please let us know via feedback@printful.com
Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)
Developer reply ·
Hey there, Update, 12/09/2020: We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you! Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can. We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible! -Lauma
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Developer reply ·
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving. If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard. As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you! If you have any additonal questions, feedback, or anything else please let us know at feedback@printful.com -Lauma
DO NOT ORDER ANYTHING IN BLACK! Initially I would give Printful 5 stars, but the fact that everything I order in black comes out faded now is beyond frustrating. I personally love black tshirts, and thats always my go to color for majority of my designs. Unfortunately everything I’ve ordered lately on black comes out looking washed. This is so disappointing being that the first few items I ordered (in black) were perfect. I’ve tried reach out to their support department about it, but I keep getting “thats expected quality.” So now I’m going to have to find another printer for all of my black apparel items. With Black Friday coming up this is going to throw me off my timeline of ordering samples and preparing content for advertisement.
Developer reply ·
Hey! Thank you for your review! It is a normal outcome for direct to garment printing that part of the garment may show through the ink. This would depend on two factors: the material the garment is made of, and the color difference between the design and the garment. We would not be able to guarantee the same outcome on different colored products. You can see the most common outcomes with DTG printing here: https://help.printful.com/hc/en-us/articles/360014066599-How-does-fabric-blend-affect-print-quality- Please let us know if you have any additonal feedback, questions or anything else! -Lauma
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall. First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results). Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such. When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it. They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify. More work? Sure, but at least I get great service and can count on when I need it. Would NOT recommend.
Developer reply ·
Thank you for sharing your review- we truly appreciate it! We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward! We are sorry to hear your expectations did not meet with the end result. I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file. Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns. If you have any additional comments or feedback, please let us know at feedback@printful.com We'd love to hear from you! -Lauma
I used this app for almost two years during which time it was getting worse and less competitive all the time. Pros: Good print quality Easy to use interface Fairly good selection of products Cons: Arbitrary and incoherent content policy Inconsistent and often slow turnaround times (even before Covid-19) Slow and mostly unhelpful customer service They are among the most expensive pod platforms
Developer reply ·
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future. We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible. Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services. In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you! -Lauma
Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed. Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error. Deleted the app and installed Tpop.
Developer reply ·
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you. As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you! If you have any additional feedback for us, be sure to reach out at feedback@printful.com! -Lauma
This app is easy to install and it is easy to create new products. The problem: When people ORDER. I had a client order a t-shirt (a t-shirt!!) in early May. After several weeks, I wrote to them. They blamed Covid-19 for the delay and said it would be a month (for a t-shirt...'cause they first have to do research and INVENT the t-shirt). THEN, they said THAT type of mystical t-shirt was out of stock. TWO choices: cancel order or change the order. I changed the order. Now, one month since the original order, I was told that I am looking at late JUNE for the order to be fulfilled. The customer service was prompt (I will grant them that) but a bit condescending. In all, this has been VERY disappointing. I am ACTIVELY exploring other options.
Developer reply ·
Hi there, thank you for your review, we appreciate hearing from you! I’m sorry to hear that your experience with us hasn’t been the most positive so far, but I hope we can improve it moving forward! Due to the situation with Covid-19, we are still encountering fulfillment delays and for DTG printed items, the current fulfillment timeframe estimate is 23-28 business days in the USA. We are seeing these delays due to the various state restrictions and an increased order volume, which we were not expecting at this time. We are hiring more production staff and up-scaling our printing tech, to help us fulfill orders faster, while keeping the health of our employees at our facilities in mind. Fulfillment delay is expected for the time being, but I hope we can catch up soon! I am sorry to hear that the order also encountered an out of stock item, I definitely understand how this can make the situation more unpleasant. We do notify our users as timely as we can in case there is an issue with the stock for an item, but rarely, we may not receive information about the stock of the items being as early as we’d like, but we would still notify you timely. When you are making changes to an order, the order’s estimated fulfillment timeframe will reset, which means that the order will be pushed back to the end of the queue at that moment. I can definitely understand how these events can add up to an unpleasant experience for you and we sincerely apologize for this. We understand that timely fulfillment is important for our users and all of our teams are working hard to fulfill orders as quickly as they can. I will follow up with you via email as well and we’ll work on fulfilling your order as soon as possible! - Zana
The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.
Developer reply ·
Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can improve it moving forward! I want to assure you that we are working as fast as we can to fulfill all orders and we understand the importance of timely fulfillment and delivery. Given the unusual circumstances we are enduring with Covid-19, some of our fulfillment facilities were operating at limited capacity with fulfillment teams working on a voluntary basis and due to an increase in order volume, fulfillment delays can still be expected for the time being. We hope to return to our regular fulfillment times soon as we are hiring more production staff and upscaling our fulfillment equipment. We are still providing our current estimated fulfillment timeframes on this page https://www.printful.com/covid-19 (the estimates are subject to change). Regarding our prices - we thank you for your feedback on this and we'll take it into account! We do review the costs of our products, shipping, as well as other services regularly and lower them whenever possible. Our product prices help cover various features on our site and the free integrations we offer, but we also understand the importance of customer-friendly and affordable pricing and try to find ways how to make our products more cost-effective. These are difficult times many businesses and industries are going through and we are doing the best we can to fulfill your orders as quickly as possible to continue providing our services to our users. We recognize that longer fulfillment times may not be ideal for some users, but we are doing our best to catch up with the order volume and normalize the situation. If you have any further questions or concerns, please don't hesitate to contact us at feedback@printful.com anytime! - Zana
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa. I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.
Developer reply ·
Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward! Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations. We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes. We will follow up with you via email on your order as well! - Zana
I have had a really poor experience with this company, from long shipping times (though I paid for 3-7 days; I am waiting still up to a month for one of my items) to poor communication (the chat is always disabled and when i am able to reach someone, there seems to be a disconnect or miscommunication about what I am asking. Even with a simple inquiry (where are my items? When Can I expect them? Why was I charged for shipping?) On top of that they have just discontinued an item that I have just purchased a sample of and pushed to my store. So basically all of this run around trying to place an order and actually receive it, was for nothing as the item has now been discontinued. I don't know, for such a huge brand, I guess I expected more. Disappointed.
Developer reply ·
Hi, thank you for your review! We're very sorry to hear that your experience with us hasn't been the most positive, but we hope we can improve it moving forward! Due to the global situation with Covid-19, also our fulfillment facilities are affected. As some of our facilities are working at limited capacity and we are seeing a larger order volume, the fulfillment timeframes have extended. We kindly recommend following our Covid-19 related updates as well as the estimated fulfillment timeframes for our products on this page https://www.printful.com/covid-19. Additionally, because the pandemic is affecting industries across the globe, delivery delays are also expected. We are working diligently to fulfill all orders as quickly as possible! Regarding an item being discontinued - we understand that having an item discontinued is not a pleasant occurrence and it is a tough decision to discontinue an item for us as well. Products can be discontinued due to low demand, quality or stock issues, and by discontinuing such products, we can work on adding better items in the future. I also wanted to note that I am very sorry to learn that you have encountered some communication difficulties with our customer support team. It is important that our team provides correct and complete information to all your inquiries, and we will be review the quality of the interactions you've had with our team to ensure our standards of quality are met. Thank you again for your review, we appreciate learning about your experience with our services and how we can improve! I will follow-up with you via email shortly in regards to your order as well as the communication with our customer service team! - Zana
I would not recommend this app. Printful supposedly inspects the items prior to shipment, but in my case it does not appear that was done. Had a customer not reached out to me it would have cost me more money to correct future orders. I reached out to printful and they refuse to provide refunds for the orders affected. The graphic had a white line to the right of the design which if quality reviewed they would have known that it was obviously not apart of the design. Customer service seems to stick to a script and does not seem to look at the bigger picture when it comes to making things right. They have certainly lost any potential business I could have sent their way. I wish I could post an image of my tee here... Update 3/3/2020 Zana reached out to me and made amends. “Hi there, Thank you for your response! Thank you for confirming the orders! I have processed refunds for the affected items in these orders and you will find them in your Billing section in Printful (Printful dashboard -> Billing). You can either withdraw the money from the wallet or keep it as account balance toward the next orders.”
Developer reply ·
Hi, thank you for your review! We're very sorry to hear that there was an issue with the printed items! Our quality control team will review each item before it is shipped out, however, the actual product and the actual print quality is reviewed to make sure that the product is in great condition. The contents of the actual print may not be reviewed and we cannot guarantee that details within the design will be noticed if the print matches the uploaded print file. Therefore, it is the responsibility of the user to upload print-ready files and make sure that there are no unwanted details included in them, as they will be printed during fulfillment. Of course, in case we do have concerns about the contents of the design, we would reach out and confirm with you. I see that you have been in contact with our team about this issue, but I will personally follow-up with you and assist with resolving the situation, and I hope we can make your time with Printful more positive! - Zana
I've used Printful for 4 years and while their Shopify integration and online interface is top notch, easy to use and far superior to their competitors, their products and service are a mixed bag. You definitely have to test individual items and stay on top of every order. Some things, like their unframed prints, are great. Other things, like their shirts, are not a quality I could comfortably charge anyone money for. Still others, like hats, are sometimes great, and sometimes bad. Their biggest struggles seem to be customer service and shipping, which have gone drastically downhill in the last year. Customer service, if for anything more than a replacement for a faulty order, often seems to have language issues in understanding details and situations, leading to days of back and forth before getting resolved or given up. Packages often take longer to deliver and seem to disappear for a day or two in the midst of tracking their progress, especially since they have switched to DHL. Orders from California are almost always good, those from North Carolina often seem to have more problems. When an order arrives faulty, they do make it up quickly with a replacement or refund. That said, these are the big guys with tons of customers. They've been around longer than their competitors and aren't going anywhere, but it feels like they keep growing and somehow never get over their growing pains. They aren't awful; they're worth using, but be sure to test each product first, and don't rely on them as your only product source.
Developer reply ·
Thank you for your review, we appreciate your feedback! The quality of our services and products is very important to us, which is why we're sorry to hear that your experience with us has not been fully positive. Our platform is constantly evolving and we take your feedback into account while we work on improvements to the services and products we offer. We do suggest ordering product samples with your designs on them before you offer them in your store, in order to evaluate the product and print quality. This is why we offer monthly sample orders with a 20% discount and free shipping to select destinations. Be sure to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns! - Vita
I like what they are doing, HOWEVER I would love to see more BLACK and plus size models. That's my only concern here. I would like to see all races. When I was chatting with someone on printful all the could do was recommend me to go elsewhere to find people of color (THAT WAS THE TERMINOLOGY THAT WAS USED. smh. A little disappointed. A big change is need here. Thank you! The revised the post and the original response they gave me.
Developer reply ·
Thank you for your review, we appreciate hearing from you! We're truly sorry to see that you have encountered these concerns with our services. I wanted to let you know that we do have diverse mockup models on quite a few of our products. You'll be able to see this when browsing products in our product catalog here: https://www.printful.com/custom-products We are also working on adding even more diverse mockups to our catalog in the future. Feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns! - Vita
I've used this app in the past with a lot of luck. I'm not certain what's changed since using it again other than now fulfillment is happening out of NC. Two out of my first three customer orders have needed to be redone. One was missing an entire side and had the label printed on the front. The second order was on a tee that the stitching missed the seam entirely and had a hole in the shoulder as it was not stitched together. It's apparent Printful is having QC issues or not doing QC at all. This makes it difficult and rather embarrassing to launch a brand using this company right now.
Developer reply ·
Thank you for sharing your review! I'm very sorry to hear that your orders have encountered quality problems! We do have QC teams working at all our fulfillment centers and each item is reviewed before it is shipped out. However, human errors do happen and some issues may not be noticed at first and we understand that it can create an unpleasant situation. It is important that our customers report any quality concerns to us, should there be any, so that we can take a closer look into what happened and help resolve the situation, and how the same issue can be avoided in the future. We definitely take your reports and feedback seriously regarding product quality concerns as they help us recognize problem areas and improve the quality of the fulfillment process. I see you have submitted a problem report for your orders and we’ll make sure to follow-up shortly. - Zana
Good app. Terrible customer service. If you need help, get someone besides Jerimiah H. He told me to give him an order number so he could investigate the issue, I provided it and he turned around immediately and said contact Shopify. The issue I had was with their emails and they did the best they could to mark the ticket solved and literally said "We are sorry we could not fulfill your needs...We wish you the best of luck". Customer service is all that matters these days, there are a ton of other options that offer the same thing Printful does, so I will be looking into those immediately to find one with customer support agents who actually try to solve your issues.
BEWARE! After doing business with this company for nearly 2 years, since they began they suddenly started fulfillment in the EU, Latvia and now I have to pay the VAT expenses when my customers purchase from that territory out of the US. Not cool! If you're a US company and you spend all your marketing and customer acquisition costs and then send them to purchase Printful's products, they make 100% of their money, but as the store we then have to either make very little or in some cases, we actually paid money and I'm not in the business to lose money, so I'm pulling all my skus from them and going to their competitor who does have this opt-out function. It's too bad!
I normally do not write negative reviews but I'm so furious with the horrible fulfillment time that my very first customer is getting, or not getting if you want to get technical. So, basically my very FIRST customer ordered a shirt on Aug. 23rd. It is now Sept. 2nd and the shirt is still in the printing stage. The ship out time on the order says between Aug. 29th & Sept. 1st. So of course now it's the weekend and I suspect at this point it'll be another week. It's come to the point where I feel I have to offer this customer a free product from my other collections due to me and the customers inconvenience. This is completely unacceptable and I keep getting the run around on why it hasn't been printed and shipped yet. They told me the tshirt when printed over 4 times, didn't meet their quality control, but the strange thing is this shirt had been ordered after hers and theirs went out the next day after they ordered it, the same exact Tshirts! No quality issue there. Not to mention that I ordered 3 samples of this exact shirt design and everyone received them in a decent time frame without issue. Incidents like this make me want to try other print on demand services or just print ourselves but I've been trying to be so patient but my patience is running very thin right now. I could see if maybe they offer a print/delivery policy something similar to dominos pizza where if it's not delivered within a certain time frame your pizza is free lol... but nothing! No apology, no rhyme or reason, just nothing except for you and your customers to wait for something they paid for. I've put ship times on my website in regards to lengthy times just as a precaution but it's now been 10 days plus the weekend, plus the Labor Day holiday, and hoping they send it by Tuesday Sept. 4th will put this order at 13 days and that's "IF" they ship it on Tuesday. So messed up, smh.
No consistency in throw pillow color with the print file I send. Colors always come out completely different. Stitching is already loose in some of the samples I just ordered. It's a shame because I really like the pillows. I won't be ordering from here again.
Easy to use. Not all products listed in app description are available to sell on my website. Variant (mockup) images are not showing in Shopify. Makes the product listed useless.
Functionally sound - this review is more as a cautionary tale for UK-based online businesses. Alas! I really wanted this app to work for me. It is, in theory, exactly what I need, but the high cost of the items, the shipping fees and the surprise customs charges meant it wasn't a viable option. We ended up losing money on all products because we refunded our customers their excess customs charges before pulling everything from the online store before too much damage had been done. on the upside, my customers are delighted with their now super-limited edition items! If a local option were available, we'd still consider it, as the shipping and customs really were the dealbreakers more than anything. quality of products we used was fine and no fulfillment issues aside from customs. a pity! We were really keen on this!
