Printful: Print on Demand
by Printful Latvia AS · launched
View in Shopify App Store ↗Reviews (3756)
It is not a clear process to add product and link them to Printiful
Developer reply ·
Thank you for your feedback. We appreciate you sharing your thoughts about the setup process. If you're still experiencing difficulties, please reach out to our Support team, and we'll be happy to help 💜.
Used to love this company but since they switched to OnTrac shipping I have been having nightmares getting my stuff to my customers. Their customer service does not know how to read tracking information that clearly shows packages that has not been picked up from their dock for close to a week. Literally no tracking information and the carrier shows they do not have the package. Then they expect my customers to wait two (2) weeks before they even attempt to remedy the situation. This is a very very small portion of my business but is currently the biggest thorn in my side due to lack of accountability.
Developer reply ·
We’re very sorry to hear about your experience 🙏 We’ve located your account, and our team is currently checking your order status. We’ll be in touch with you soon with more details. Thank you for bringing this to our attention. We will make sure this is resolved for you 💙
I colori sono sfalsati a volte, quindi molti test li ho dovuti regalare perchè il nero tende al violetto. vediamo se con le nuove versioni cambia qualcosa
Developer reply ·
Grazie per aver condiviso la tua esperienza 🙏. Ci dispiace per i problemi riscontrati con la resa dei colori, in particolare con il nero. Vorremmo approfondire la questione: puoi condividere maggiori dettagli sull’ordine tramite questo link? 👉 https://forms.gle/grBd4UvjvMhzADjWA Il nostro team esaminerà il caso e ti contatterà il prima possibile. Siamo sempre qui per aiutarti! 💜
Design software is horrible. Lost project 3 times. Finding new app.
Developer reply ·
Sorry to hear about this. This isn’t the experience we want for you. Products are usually autosaved during the product creation process, so this isn’t an expected behavior. Please reach out to our support team with more details; they’ll be happy to look into this and help further 💜.
Maddening when trying to add variants or change prices. But their the only game in town. And their printing is excellent and given they are made to order, I am more patient. Plusses and minuses.
designed products that doesnt show my design. now im stuck like how?
Developer reply ·
Thank you for your review! We're glad to hear the process has been easy. 😊
CAMBIOS QUE FASTIDIAN TODA LA TIENDA ONLINE, Y PROCESOS LARGOS Y TEDIOSOS PARA SOLUCIONAR LOS PROBLEMAS. TE SUSCRIBES PARA BAJAR PRECIOS DE COSTE, Y CAMBIAN EL NOMBRE DEL PRODUCTO Y LE SUBEN EL PRECIO, Y SIGUES PAGANDO LO MISMO QUE ANTES... DEJA UN POCO QUE DESEAR...
Developer reply ·
Gracias por compartir tu opinión 🙏 Lamentamos sinceramente que los cambios recientes hayan afectado negativamente tu experiencia. Valoramos tus comentarios y los compartiremos con nuestro equipo para seguir mejorando nuestros procesos. 💛
VERY buggy. Have to repeat publishing to store several times. Browser keeps crashing. Pages hang. Horrible on some days.
Developer reply ·
Thank you for your feedback! 🙏 We are sorry to hear that you experienced issues with the app. We would like to investigate the matter further, can you please share more information with us here [https://forms.gle/grBd4UvjvMhzADjWA]? 😊✨
je trouve ça bien mais les tissus ne sont pas assez qualitatifs, les formes des produits pas assez travaillées et peu modernes(sweats beaucoup trop longs) et un peu chers. Les envois sont plus rapides c'est bien
Developer reply ·
Merci pour votre avis honnête. 🙂 Si vous pensez que nous pourrions améliorer quelque chose ou si vous avez des questions, n'hésitez pas à nous contacter par e-mail à l'adresse feedback@printful.com. Votre avis nous est précieux car nous nous efforçons continuellement d'améliorer nos services.
average. mockup generator needs alot of work
Developer reply ·
Thank you for the feedback! If you'd like to share more details on where you'd like to see improvement, feel free to send them to feedback@printful.com💫
I can't sync Printful to my Shopify store.
Developer reply ·
We appreciate your feedback! The issue has now been resolved and everything should be running smoothly. Thank you for taking the time to bring this to our attention! 🙂
I like Printful. I don’t like the repetitive messages that won’t go away unless I write this review.
Developer reply ·
We appreciate the review! 😊
Seems like there is no (or low) quality control. Sample products arrived with ink errors, faded prints, and misalignment issues. Make sure you demand all your orders to customers get MANUALLY checked because the default QC process in place is not satisfactory. Once reported, customer service was quick to reprocess and re-ship, but they could have saved both themselves and me time and money with proactive quality control.
Developer reply ·
Thank you for sharing your experience! We do have a multiple-step quality control process in place, but mistakes can happen as they are done manually. We're always trying to improve this and make sure we get as close as possible to zero mistakes in our fulfillment process. And we'll be reviewing the details you shared with our fulfillment team so they can better see where we might have some gaps we need to improve.🧡
Always glitching. It’s so frustrating finishing a long project just to see an error report and i have to restart over so many times, would be a great app if those errors will stop or even if they make an auto save featurethat saves your project along the way
Developer reply ·
Thank you for your review! The app usage should certainly be a quick and easy process. We would be more than happy to take a closer look into the situation and help out. Please reach out to us at feedback@printful.com and send us more details on the issue. We'll gladly look into it!
The quality is fantastic, but the designs are a mid.
Developer reply ·
Thank you for your feedback! We’re glad to hear you’re impressed with the quality. We appreciate your thoughts on the designs. If you have any specific suggestions, we’d love to hear them via email feedback@printful.com! 😊
Ok APP, Glitchy at times and delayed with uploading to store. no feedback in upload process.
Developer reply ·
Thank you for your feedback! 😊 We appreciate you letting us know about the glitches and delays. We’re sorry for the inconvenience and are always working to improve the app’s performance. If you need any assistance or run into any more issues, feel free to reach out to us via email feedback@printful.com!
stock issues drive me bananas. Also certain items are not available. I don't want to have two different partners. i want to keep things simple. So I may switch altogether. Printify has nicer totebags. their cards don't have ugly codes on the back of them (a complete dealbreaker). I kind of don't like their scattered vendor options, it seems complicated whereas Printful keeps it simple. But I'm still considering switching over before I become too invested in Printful.
Developer reply ·
Thank you for your honest feedback!😊 We totally get how stock issues and item availability can be frustrating, and we're constantly working to improve that experience. Feel free to reach out to feedback@printful.com if you have any questions or if there’s anything we can do to help improve your experience with us!
When it comes to altering print files and changing inside/outisde labels, your site is slow and clumsy. there is no easy way to just (a) change inside/outside logos and (b) do it without a dozen extra step. Updating inventory is a NIGHTMARE
Developer reply ·
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
WE WOULD RECOMMED YOUR APP.... BUT YOUR OBESE MODELS LOOK TERRIBLE
I enjoy the aspect of making products to sell and the designing portion of the site is excellent with a variety of products. The site is slow and often locks up and need to restart. Pricing section does not always accurately calculate the price and going back doesn’t help. I have to start over. For products, larger sizes are not available such as 3x to 5x.
Developer reply ·
Thank you for submitting your review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll gladly look into it.
I do refer to others. it does make it easy to create and manage products. but it is not as intuitive as it should be
Developer reply ·
Thank you for your review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
Store used to be easier to navigate. Seem to go in circles now.
Developer reply ·
Thank you for the feedback! We continuously strive to improve our user experience and would appreciate any additional feedback you can provide. Please contact us via email at feedback@printful.com so we can address your concerns directly and assist you further!
pretty good. easy to use. fun to design. When I log in from my store, it doesn't fully open anymore. trying to figure out why. I hate that the full ap doesn’t open automatically. Why the change? I have to hunt around for enerything now, when I used to click the ap open from my store and everything opened beautifully. Please fix this issue. I hate it now.
Developer reply ·
Thank you for sharing your feedback, we truly appreciate it! Feel free to reach out to us via email feedback@printful.com and we'll be happy to look into the issue you're experiencing in more detail.
its complicated to synced item with shopify
Developer reply ·
Thank you for your review! We’d be happy to check on this! Please reach out to feedback@printful.com if you are still having any issues with a product and/or have any feedback or suggestions as we’re always working on improving our services.
Doesn’t respond well with the Shopify app.
Developer reply ·
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issue. Please send us an email at feedback@printful.com and we'll look into it right away.
Developer reply ·
Thank you for leaving a review! If you have any additional comments or need help with something, don't hesitate to reach out to us via email feedback@printful.com. We'll be happy to assist!
overall it's been fine, but I keep getting customers telling me they can't purchase because thier address isn't accepted. It appears to be a printful issue somewhere.
Developer reply ·
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned address issue. Please send us an email at feedback@printful.com and we'll investigate right away.
It is pricy and they charge for digital printing every time.
Developer reply ·
Thank you for the feedback! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
very helpful app for beginners ,a big let down when it comes to fabric and quality though
Developer reply ·
We're glad to hear the app has been helpful! We also appreciate the feedback and we'd certainly be happy to check further on the product quality you mentioned. Please send us an email at feedback@printful.com and we'll investigate right away.
the site want collaborate with my shopify store I have to purchase a new store
Developer reply ·
Thank you for your feedback! We're glad you had a satisfactory experience, but we always aim for excellence and would love to know how we can improve. If you have any specific suggestions or further comments, please don't hesitate to share them with us via email feedback@printful.com. Your input is incredibly valuable and helps us enhance our services for all our customers!
Failed after one month.mTrying to reinstall now.
Developer reply ·
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. We'll gladly look into it and do our best to help!
My overall experience has been decent, but there are always so many changes.
Developer reply ·
Thank you for sharing your thoughts! We're glad to hear that your overall experience has been decent. We understand that frequent changes can be challenging, and we're here to help. If you have any specific concerns or need assistance, please don't hesitate to reach out to us via email at feedback@printful.com We'll be happy to assist you!
Half the products say out of stock on my store, but they’re listed in stock in your app and when i refresh the data it doesn’t update.
Developer reply ·
Thank you for sharing! We appreciate the feedback and we'd certainly be happy to check further on the product stock. Please send us an email at feedback@printful.com and we'll look into it right away.
E una buona piattaforma,ma credo che dovrebbero abbassare un po i prezzi di buona parte dei prodotti,dovrebbero implementare anche piu articoli
Developer reply ·
Grazie per il tuo feedback! Apprezziamo il vostro supporto e suggerimenti. Siamo sempre alla ricerca di modi per migliorare e le tue opinioni sono preziose per noi!
Die alte Version war besser.
Developer reply ·
Vielen Dank für Ihr Feedback! Falls Sie Fragen oder zusätzliches Feedback haben, senden Sie uns gerne eine E-Mail an feedback@printful.com. Wir freuen uns sehr über Ihren Beitrag! Thank you for sharing your feedback! In case you might have any questions or additional feedback, feel free to send us an e-mail at feedback@printful.com. We truly appreciate your input!
I love it overall, but not sure what happened to the platform and Shopify. I am struggling to figure out how to get from Shopify to Printful, so I can make an order. What changed?
Developer reply ·
Thank you for your feedback! We're thrilled to hear that you love our platform overall. Could you please reach out to us via email at feedback@printful.com and share more details about the issue? Our team will be more than happy to assist you in resolving this!
Printful worked flawlessly until I got up to about 120 items. Then the items started to refuse syncing with Shopify. I've tried everything and when left to manual syncing, the items get caught in an upload buffer until they cancel after an hour. This is very frustrating and has slowed building my storefront to a crawl.
Developer reply ·
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the sync issue you mentioned. Please send us an email at feedback@printful.com and we'll investigate right away.
Developer reply ·
Thanks a bunch for the review! 💫 If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
Developer reply ·
Thank you for your feedback! If you have any more comments or suggestions, please don't hesitate to reach out to us at feedback@printful.com. We appreciate your input!
very expensive and the print work is ok. times for printing are also very long compared to other print on demand and with the high prices it's only if you cant find it somewhere else for cheaper and faster. also the quality of the products your able to all over designs on is cheap cheap like badly made. I love something that is like really high quality that I could justify the price you pay with these guys
Developer reply ·
Thank you for sharing your feedback with us. We truly appreciate it. If there’s anything else you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
I seem to have a lot of issues working between the two apps unlike others that mesh without login issues and i can work seemlessly.
Developer reply ·
Thank you for leaving a review! Your feedback is important to us, and we'd like to look into this further to ensure a seamless experience for you. Could you please reach out to us via email feedback@printful.com with more details about the specific issues you're encountering? Our team will be more than happy to assist you!
Buttons do nothing
Developer reply ·
Hi there, thank you for bringing this to our attention! We're sorry to hear that you're experiencing some issues. Please reach out to our support team at support@printful.com. We want to gather more details about the problem you're encountering so that we can assist you in resolving it promptly!
na
Developer reply ·
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
Mi experiencia con printful a día de hoy: - El periodo de envío de ciertos pedidos es aceptable. Otros tardan más y hay que pagar gastos de envío al recibir el artículo. - La calidad de impresión por sublimación no es tan buena como para que el artículo tenga un precio elevado y así tener margen de beneficio razonable.
Developer reply ·
¡Gracias por dejar una reseña! Apreciamos sus comentarios y ciertamente estaremos encantados de analizar la situación que mencionó con respecto a la calidad del producto y el envío. Envíenos un correo electrónico a feedback@printful.com e investigaremos de inmediato. Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to take a look at the situation you mentioned regarding product quality and shipping. Please send us an email at feedback@printful.com and we'll investigate right away.
Developer reply ·
Thank you for your review! If there’s anything you think we could improve or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services. 😊
This is my first time and still learning. Not as easy as Printify.
Developer reply ·
Thank you for the review! If there’s anything you think we could improve, or if you have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
there are limitations on what you can do
Developer reply ·
Hi there, thank you for your review! To better assist you and address your concerns, could you please provide us with more details about the specific issue you're facing? Feel free to reach out to us via email at feedback@printful.com. This will help us better understand the situation and provide you with the appropriate assistance!
The app works okay, however it requires me to manually refresh the data in order for an order to be placed. If I miss that a customer ordered a printful item it never starts the order. If someone orders a printful item I would prefer it to automatically submit the order to printful and get production started.
Developer reply ·
Hi there, Thank you for your review! Usually, orders from Shopify are automatically imported to Printful and you shouldn't have to refresh the store data every time. We'd like to look into this situation, so could you please reach out to our support team via email support@printful.com and share your account details and a short description of the problem? We'd be happy to take a look!
Great service, but some of the pricing is too high and needs revised, people are trying to make a profit and still grow, yet the majority of your sales go to Printiful - unless you set 50%(+) margins and make your customers pay ridiculous prices OR use the cheap lower quality clothing (which still feels slightly overpriced). But I'm clearly no expert or else my business would be thriving. Also, not a big fan of the new Shopify dashboard at all. Hopefully it’s updated or becomes a customizable setup.
Developer reply ·
Thanks a bunch for the detailed review! We would love to hear more about your experience and feedback. Feel free to reach out to us via e-mail at feedback@printful.com, and we'll be happy to look into it! We truly appreciate your feedback!
het zou mooi zijn als je meerdere ontwerpen tegelijk kan toevoegen
Developer reply ·
Bedankt voor het achterlaten van een recensie! We stellen de feedback op prijs en horen graag meer over de genoemde functie. Stuur ons gerust een e-mail op feedback@printful.com, dan gaan we er naar kijken. :) Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to hear more about the mentioned feature. Feel free to send us an email at feedback@printful.com and we'll take a look into it. :)
I don’t like the fact that lots of products get discontinued. My store is based only on sustainable clothing and the choice Printful has for sustainable items it’s already very limited so, when they suddenly discontinue 4 or 5 articles, they cause a big impact on the store. My experience with the printing and delivery times is good so far, but I haven’t got enough sales to asses it properly.
I love the concept, I would prefer more control over placement, size, and materials used. Overall, the concept is excellent! I can't comment on the quality as I have yet to make a sale from doing the print-on-demand with Printful.
Increasing my original rating from two to three stars because Printful has made the print files available on paid orders and I appreciate the time they took to respond. Pros: the design interface is easy to use to make product templates. The packaging once it is sent to your customer is customized with your brand. Cons: Shipping is not optimal, think about two weeks from order, and it is expensive. There doesn't seem to be any option for expedited shipping unless you are using manual orders. The models for some of their mock-up shots are in awkward positions that don't really showcase the product, or the models are wearing clothing over the product in the mock-ups. You can only download print files that use Printful's free design elements, if you have a paid order for that product. The sizing charts that import to your store for many of the clothing products are based on measurements taken of the product if it is laying flat, including the chest measurement. This makes no sense. Most clothing size charts offer circumferential measurements, its best to build your own using Shopifies MetaFields
Developer reply ·
Hi there! Thank you for taking the time to leave a review about your experience with Printful. Expedited shipping option is available only for manual orders, Shopify’s “Shopify” and “Advanced” plan users. The prices are based on real-time pricing of the carrier, but this option is available when specific technical requirements are meant from the platform (how it is for specific plans). We do our best to upload new mockups as regularly as possible and we take into consideration all feedback provided from our customers. You can also upload your own mockups to your store or use a third-party mockup generator to better showcase the items you offer. Please note that print files can now be downloaded from paid orders in your Printful dashboard. Thank you for sharing your concerns about the sizing charts. This information is provided by the manufacturers and in most cases you can see both - measurements of the product laid flat and the body measurements to ensure the best possible fit. We appreciate you sharing these points as we are constantly working on improvements and making Printful easier to use. Thank you!
The prices for products are so high it's impossible to make a decent profit margin without buying in bulk.
fix it to where we can edit design and update the changes to shopify listing. Make it a lot easier to make edits to clothes
Developer reply ·
Hi there! Thank you for sharing your concerns. Right now you can fully edit products in your Shopify account, any changes made to the product there will be synced with Printful. However, you can also make some changes in Printful like changing the design, editing the price, and changing mockups. There are certain technical limitations to what can be done now but we are always working on improvements! - Renate
I use this app to design products for my store. I find it challenging to get my design on your products.
Developer reply ·
Hi! Thank you for sharing your experience. We're sorry to hear that you are experiencing some trouble with our products. Please know that we offer various blog posts on this subject (https://www.printful.com/blog/), and we also have an FAQ dedicated to product creation (https://help.printful.com/hc/en-us/sections/360004088560-Design-tips). If you need additional help with matching your designs to our file guidelines, you can submit a request to our graphic design services (https://www.printful.com/design-services). If you need more information on the products you have chosen to achieve the best possible outcome, please contact us at support@printful.com -Renate
Ein paar Produkte sind sehr teuer und haben eine optisch nicht ganz so gute Qualität. Ganz negatives Feedback geht leider in die viel zu lange Lieferzeit.
Developer reply ·
Hallo! Vielen Dank für Ihr Feedback. Wir testen alle unsere Produkte ausgiebig, um die bestmögliche Qualität zu bieten und verwenden die neueste Technologie auf dem Markt. In unseren Produktpreisen sind unter anderem auch Dinge wie Integrationen mit eCommerce-Plattformen, Mockups, 24/7-Kundensupport und faire Löhne für unsere Mitarbeiter enthalten. Wir wissen, dass die Versandzeiten wichtig sind und arbeiten eng mit unseren Versandpartnern zusammen, um Ihnen die besten Versandoptionen anzubieten. Wenn die Geschwindigkeit des Versands wichtig ist, können wir gegen Aufpreis ein Upgrade auf Expressversand vorschlagen. Zögern Sie nicht, sich mit uns über feedback@printful.com in Verbindung zu setzen, wenn Sie zusätzliches Feedback haben. Wir sind immer auf der Suche nach Möglichkeiten, Ihre Erfahrungen zu verbessern. -Liva
Website is fairly easy to use, though the app wouldn’t function on its own inside of Shopify, I had to login and use it on Printful’s home page. Which worked and apparently had the same features, but was annoying. On my first sample order, two of three shirts were misprinted, and their print didn’t survive one wash, even though we were sure to follow Printful’s washing guidelines to give them the best chance. To their credit, it was easy to submit a complaint on the situation, the response was prompt, and printful sent us replacements of those two shirts. These were not misprinted, but print quality was clearly still poor, and they, too didn’t hold up to their first wash. I’m a bit baffled that this company is as successful as it is, and that Shopify would recommend it on their print-on-demand tutorial videos? Surely this can’t be the standard experience. Even if I happened to draw a bad hand twice in a row, I don’t like the odds for potential customers. These are products I wouldn’t sell cheap to remote strangers, let alone use to represent my business in person. Here’s to hoping I just had a bad go and this isn’t as scammy as it seems. Maybe they should work on quality control? In the mean time, I’ll pass. UPDATE, REVIEW CHANGED FROM 2 to 3 STARS: I wasn’t going to bother to ask for a refund since Printful had already sent replacements for the misprinted shirts, but they followed up with me after this review and ended up giving me a full refund. In the end we could only guess that the “heathered” t-shirt blends don’t hold the print as well as well as uniform cloth. Understandable, but still a little frustrating that they offer those blends at all if that’s the case. Still, customer service was great and prompt, and with this new info I will cautiously consider them in the future.
Developer reply ·
Hey there! Thank you for your feedback. We pride ourselves on the quality of the products we provide and are sad to hear about your experience. Let us assure you that receiving a damaged product twice in a row is very rare, and we would still be happy to fix any errors made by us. Printful App within Shopify should work just the same as Printful website. We will follow up with you to find out more about your experience! -Liva
Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.
Developer reply ·
Hi there! Thank you for sharing your review! Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab. If you have any additional concerns or suggestions, please let us know via feedback@printful.com - Elina
Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.
Developer reply ·
Hey there! Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via feedback@printful.com if you have any additional feedback, as well as any questions or concerns.
I enjoyed using the app. Had a brief hiccup with the steps needed for fulfillment. The real issue is regarding tax. For some weird reason, I have to pay tax as a reseller to states other than the one I reside in. I purchase from manufacturers all over the US, but as a reseller, you should never have to pay tax. I contacted customer service and all they did was refer me to a link on their site.
Developer reply ·
Hey there! Thank you for your feedback. Printful has nexus in 38 states, which means that we are legally required to pay sales tax for everything that we sell to you that goes to one of these states. If you are a reseller, you can submit a resale certificate to us, including alternative documents to cover other states, and we won't charge you sales tax for those states. More information on how to submit a resale certificate and alternative documents here. https://help.printful.com/hc/en-us/articles/360014009900-How-do-I-submit-a-resale-certificate-or-tax-exemption-certificate- https://help.printful.com/hc/en-us/articles/360014069579-What-are-alternative-documents-
Can I do almost everything I want to do? Mostly. Am I ultimately happy with Printful? No. If you want to create and sell basic medium-quality items across a broad spectrum of products, you're covered. But if, for example, you want to produce super-high quality items that truly represent your brand (I'm an artist), then you're out of luck. The product creation UI is utilitarian at best. File uploads limited to 200mb, print quality limited to 300dpi (including posters), customization tools that only allow for the most basic and sloppy placement options - there is no pixel-perfect placement, there is no actual product measurements, you can't turn snapping on/off, etc. - no undo, no saving state, etc., and so many other limitations that it's an overall frustrating experience. And when you have a complex problem you can't count on customer service. When some of my art was printing pixelated I was first told "it's your art" (it wasn't), it's an anomaly (it wasn't), and then... "We don't know what happened, but it won't happen again" (it did). If something is damaged in shipping they easily take care of it, but anything beyond the most simple issues are challenging to solve. And oh... they ship products to customers via DHL, at least in the US. Yes, really. With all that said, there isn't another service that has the overall offering of Printful and it has one of the best integrations with Shopify, so it's the devil you know. I'd switch if there was something across-the-board *better*, but nothing is decidedly better across the full spectrum of Printful's offerings.
Developer reply ·
Hi! Thank you for your detailed review. We wanted to address some of your concerns. Please note that due to human hands being involved in the fulfillment process, some placement discrepancies are acceptable, therefore having a precise design placement would do no good. Of course, we are always working on improvements, but our machines are set up in a certain way, so there are file types that we don't recommend, same applies to "heavy" files because they won't turn out the same way you see on the screen. Please note that mockup images are computer-generated and are by no means 100% accurate representations of the final product. We use several shipping partners, including FedEx and USPS within the US, the chosen carrier depends on your location and other factors. Thank you for understanding! You also mentioned issues with how the design looks, in some cases it can be your files, sometimes it can be a technical glitch, however, if that repeats, we do encourage you to check in with our support team so that information can be forwarded to our developer team. Thank you! Overall, thank you for sharing your experience. We are constantly working on bettering our services, on adding more products to our catalog for each taste. We are proud of how our product generator works but as you noted, there can always be something that can be added or changed. If you have any additional suggestions, please don't hesitate to check in with us at feedback@printful.com -Renate
Depending on what you want, you might find your self happy with you can do with printful. I would 100% avoid their embroidery. It is very unpredictable and doesn't seem to reflect the print area the designer shows. It would seem as though they have 0 quality control when it comes to what they send. I've had ordered sample of my own shirts only to have them come to me on the wrong garment in a color i wasn't offering. I've also had the wrong size shipped to me as well as my customers. If you're a gambler then I would recommend the bella canvas shirts as they seem to not fall apart or shrink. The color quality has loss and the detail will be lost on some of your designs. I would keep your hopes low and be surprised.
Developer reply ·
Hey there! Thank you for taking your time to review us. We pride ourselves on providing quality products and are sad to hear about your experience. We will always take full responsibility for any fulfillment, stock, manufacturer errors made, and offer coverage. Make sure to submit a problem report or reach out to Customer Support via live chat or email support@printful.com so we can offer a solution. -Liva
The biggest problem I had was not all my products are POD and the sync instructions were not clear which resulted in my having to recreate a lot of products. Once it's synced, I can't really unsynced and that make my back end messy. I ended up deleting products and recreate it. Also had a problem with ordering the sample swatch color shirt in White and Black as suggested by their support. It's a Printful House design (showing all the colors and codes) and not upload by customers. But the black color swatch shirt have all the codes printed in black ink (on a black shirt) which is totally not readable and not usable. I went on support for a few days to get a new one send to us with the codes in white (on a black shirt) so we can match the color codes, and somehow it is all my fault for Printful charging me for a swatch card/shirt that is totally useless. I am NOT IMPRESSED. Printful sold a faulty product here. If you need to get a color code swatch shirt, skip the black one altogether as it is of no value. As the the integration, it works well. Very easy to set up and use. However, it cannot compensate for sometimes long and sometimes short fulfillment time. I have to answer to my customer too and that totally rely on the POD fulfiller's ability to delver as promise and deal with problem as they come up. The app is good, the support to go with it is only so so. Fulfillment time is a bit too long and prices higher than others.
Developer reply ·
Hi there! Thank you for your feedback! We're very sorry your experience using our services hasn't been the best! In regards to matching the color to the swatches on the swatch shirt, there are two separate files available: you can upload the "color swatch for colors" onto a colored shirt and the "color swatch sample for white" onto a white shirt. You can find out more about color matching for print-on-demand clothing + download Printful’s color swatches here: https://www.printful.com/faq/important-disclaimers/162-color-matching-disclaimer We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide an excellent customer support experience to our users. Regarding your order, I have reached out to you directly on this. - Elina
Update: 10/27/20 - issues with the automation persist with regard to inventory levels. Only fix for the conditional logic appears to be scheduled to roll out 1st quarter 2021. Updated rating to reflect.
Developer reply ·
Hey there! Thank you for your review! Our Developer Support team works Mon-Fri and depending on the complexity of the issue, we should hear back within 48 hours. We have sent you a follow up via email and hopefully can work out the best solution! -Lauma
App works great... The only limits that are set are on the Shopify side. I have a large store to fill and apparently on my Shopify plan they throttle you down, especially when pushing a lot of variants. If I get on a roll it will allow me to create about 100 products, which amounts to about 300 variants as well, before it stops me. Apparently there is an algorithm called the leaky bucket. When the "bucket" fills up with enough products and variants, it won't take anymore. It SLOWLY trickles out the products until there is room for more. If you don't wait long enough, it will fill up quickly. If you wait about a full day, it will be completely empty. UPDATE 10/6/20 - I down graded my review to a 3 star review...The wait time have become a serious issue. When COVID hit I had to spend every day trying to convince customers to patiently wait because orders were so backed up. It took up to a month and half to get a shirt printed and out. They eventually got it sorted out in about the end of August. Now, I am right back to the same situation. Long waits, products out of stock, and complaining customers. Some of my orders are approaching 1 month. Printful only counts business days, I guess to make the charts look better, but the rest of the world just counts days. Be prepared for long wait times and complaining customers.
Developer reply ·
Thank you for sharing your review- we truly appreciate it! We are very sorry to see some of your orders have taken longer to be fulfilled. We have contacted our fulfillment team to make sure these orders go out as soon as possible! The fulfillment times are based on average estimates in business days, since these are estimates we cannot promise hard deadlines and sometimes orders can take a bit longer. Please reach out directly if you have any concerns about your order fulfillment times and we'll do our best to help you out and find the best solution! If you have any further questions or anything else, please let us know at feedback@printul.com! -Lauma
Good design. Response to queries is poor though, kept you wondering what and when especially during COVID-19. Designs are discontinued for many colours. The app flow is cumbersome despite good UI.
Developer reply ·
Thank you for sharing your review, we truly appreciate it! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. Please write to us at support@printful.com and we'll check the stock availability and help you out with your other concerns! -Lauma
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Developer reply ·
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders. Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19). We can be reached at support@printful.com and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs. I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved. Please let us know if you have any additional feedback, write to us at feedback@printful.com -Lauma
Printful is the print-on-demand company we use the most. They are a great company but their customer service needs some improvement. I spent HOURs trying to find out the size of the inside label of the shirts they provide. The size (which they say is 3x3 inches) refers to the whole label, not the logo that you put in their pre-made label. There's no specific size for the logo size and it's not provided ANYWHERE, including the templates and size guides for the shirts. I've contacted customer support numerous times and no one can seem to help with such a seemingly easy task... *facepalm*
Developer reply ·
Thank you for your review, we appreciate your feedback on your experience! I'm sorry to hear that there was a miscommunication between you and our support team, but wanted to also assure you that our sole goal is to assist you and provide the best possible customer support. The logo area in the inside label is 3x1.13 inches for shirts and 2.5x0.94 inches for sweatshirts. If you have any additional feedback, as well as an questions or concerns, be sure to reach out to feedback@printful.com, we would love to hear from you! - Vita
Very basic. A lot of arbitrary restrictions when it comes to variants. Working with prints and can only create size variants. 2 prints of the same size cannot variate for a single product, which is very restrictive. Got a print that comes in slight color variations? Out of luck. Cannot variate products based on medium. Same print as wrapped canvas or poster, cannot be variants. Can only variate by color.
Developer reply ·
Hi, thank you for your review! When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used. You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works. Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform. If there's anything we can help with or if you have any other suggestions, surely reach out to us at feedback@printful.com. We like hearing from you! - Zana
SHIPPING, SHIPPING, SHIPPING! I use different companies for different things I want my designs printed on. I am currently in BETA testing mode with Printful as my Print-on-demand service for my designs. I need shipping to be EASY, not complicated. I also need it accurately calculated at NO EXTRA COST to me or to my customers. What my customers see during checkout should be the same as what I pay to Printful for shipping provided. If Shopify charges my customer $6.50, Printful should not charge me $6.51 or $6.49. It should charge me exactly what the customer was charged. I do not want to setup complicated weight based shipping groups. It doesn't work well and either causes me to OVERCHARGE or UNDERCHARGE my customers. My customers, mostly VETERANS, DEMAND and DESERVE accurate shipping rates when checking out. It shouldn't be complicated for the software either in Printful or Shopify to know the shipping location and decide to use Shopify's shipping rates or Printful's. It's 2019, not 1998. When I joined the live chat to ask for assistance, they tried to UPSELL me to fix the problem. This means it's possibly an issue they know about and refuse to fix as it's profitable to not fix it. From the MUGS and PHONE CASES I've tested thus far: Print quality has been GREAT! Goods delivered on time as estimated on their website. Packaging is good. Only 3 stars as shipping can help grow or kill a business.
Developer reply ·
Hi! Thank you for your review! It's certainly appreciated! Thank you for providing your feedback on the shipping options and we're happy to know that your experience with the print quality has been positive! Regarding shipping, when setting up the integrations, we add as much functionality as we possibly can while taking into account the limitations of the integration. Different platforms might have different shipping setup options such as live rates and flat rates, and on some e-commerce platforms, the live rate shipping option may cost an additional fee. However, with enabling the live rates, your customers would be able to choose the shipping option they would like to have the order shipped and you would be charged the same amount. We definitely try to implement as many features as possible to make the app a comfortable experience for our users and feedback regarding the features we already have or you would like to see certainly helps us! In case there's anything else you'd like to share about your time with Printful, let us know at feedback@printful.com anytime!
They have a good service the only problem I have with them is their prices for their shirts are high . I wish that they would come down on some of their prices so I won't have to charge so much for my products.
It's a fun and rather easy to use. But there are options missing like linking similar products together that don't quite fit in the parameter of "variant" and having folders to organize the uploaded files.
Quality of product is good. Customer service is poor. They need to work on phone support. They don't have any really.
I've been working with Printful for over ayear and have the products for 2 stores printed and fulfilled by them. I had a very important package arriving too late at a destination and asked them to reroute it for me at my expense. After much back and forth they refused, in the end it was too much of a hassle for their operations. This isn't the first time I've had frustrating experiences with Printful's customer service. So while the printing is good, the fulfillment has been ok, the customer service is the reason I'm going to Gooten.
Edit: Since writing the review underneath I have been contacted by some supportive and caring customer care agents. They have also informed me that Printful are currently in the process of opening a European Centre to avoid EU customs charges (see below). The actual opening date is still unclear. Printful do not state VAT or correct product value on packages = Extra customs charges & VAT which have been crippling my business and customer retention (eg. a €40 hoodie will be charged an additional €19.50). Unbelievably bad customer service. One agent in particular, who twice I had the misfortune of having to deal with. There is absolutely no care for the customer.
The new mockup generator is great, one of the best I have seen. This review gets three stars for two reasons. There are very few products that can be added with the generator and the model selection is non existent. Instead of using the mockup generator I have resulted to getting better images from the clothing manufactures web site and creating my own mockup images. Printful hire someone solely for the purpose of adding products to the mockup generator. Also expand your product offering, there are so many other colors and apparel designs out there, it is disappointing to find a color on the manufactures site and not in your inventory.
