AfterShip Returns & Exchanges
by AfterShip · launched
View in Shopify App Store ↗Reviews (1524)
Good support from Mozzam when integrating the app
Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.
Developer reply ·
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue. Thanks so much!
Developer reply ·
Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize that you had to speak with multiple people before reaching a solution. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform. The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts. Overall, we have been happy with AfterShip and I would recommend giving them a try!
Developer reply ·
Thank you for your valuable feedback. We’re delighted to hear that you had a good experience with our app and customer support. We are open to suggestions please confirm the process you mentioned needs to be done manually so that we can work on that too. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
guter Service
Developer reply ·
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
seems easy to use and excellent customer support!!
Developer reply ·
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
good customer service
Developer reply ·
Thank you for taking the time to share your valuable feedback with us. We're delighted to hear that you had a good experience. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Die App hilft Retouren einfacher zu managen, obwohl ich den korrekten Workflow noch nicht ganz verstanden bzw. wohl nicht vollständig eingerichtet habe. Bin aber insgesamt zufrieden damit.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thanks for your valuable feedback. We are happy to know that you are pleased with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!
Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.
Developer reply ·
Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.
Developer reply ·
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
A little bit difficult to navigate but the support team are right on hand to assist! They answer very quickly and efficiently.
Developer reply ·
Thank you for your valuable feedback. I am sorry for the trouble you faced while navigating and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Moazzam was very helpful! Wonderful app but could still some updates. Looking forward to what they are able to do with their app.
Developer reply ·
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.
Developer reply ·
Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Just installed it but it was quick and easy to set up. CS was helpful too! Only 4 stars because I haven't yet had customers use it.
Developer reply ·
We appreciate the time you took to provide your insightful feedback. We are happy to hear that you are satisfied with the help the customer service support team has provided. Your suggestions enable us to further improve the user-friendliness and seamlessness of the app experience in accordance with user needs. Please feel free to contact us via live chat or via email at support@returnscenter.com if you require any help with the app. We will try our best to ensure that your experience with us is worth a 5-star rating. Regards, AfterShip Returns
Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far
Developer reply ·
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
I am new to the app so I cannot give an accurate assessment yet. However customer service was prompt and helpful
Developer reply ·
Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Neha Karadi Team Returns Center
After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.
Developer reply ·
First, please accept our apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users. We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. I regret the inconvenience caused to you. Regards, Team Returns Center
For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.
Developer reply ·
A warm welcome to AfterShip Returns Center family. Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can also write us an email at: support@returnscenter.com Regards, Team Returns Center
So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.
This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
fast responsive customer service. Have utilized the app as of yet but I think it will be a great addition to my website.
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. Kindly share your recommendations to make your experience excellent. Also, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center
Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center
L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes
Developer reply ·
Thanks for your kind words and suggestions. We have forwarded your suggestion to the concerned team and very soon you will notice enhanced features. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Riyaz Team Returns Center
The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations. I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Customer support is very quick to answer any questions you have! Sanjeet was very helpful with answering all the questions I had before opening up my store!
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you liked our app and our customer service was up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Shahvaz Team Returns Center
This app is very powerful. It requires quite a bit of configuration and help from support but it's worth the effort.
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you liked our app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
This is a great app. It helps make our returns easy for not only us but also for our customers as well!
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you liked our app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv
Developer reply ·
Merci pour vos précieux commentaires. Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: support@returnscenter.com Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Centre de retours d’équipe
Setting up the app was a bit of a pain, but customer service has been helpful. You have to pay an extra $5/mo for each additional profile, but the price is still reasonable. Haven't really used the app at all yet, but I was asked to leave a review, so...
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you are happy with our customer service support. I am sorry for the inconvenience that you had to go through while setting up the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Customer support was very patient and understanding with complex queries. Have not tested it on the website, however, will provide updates once I see success with returns.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
Very nice support and customer service, but a bit complicated some of the setup in the app. But easy to use.
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you liked our customer support and found the app easy to use. We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@returnscenter.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center
The support has been great! But I want to change the spelling from Center to Centre on the portal which can't be done. We are in Australia and we use spelling centre so it would be great if that could be changed. I would also like to see refund button more visible as I resolved an order before refunding and was not able to go back and edit it. It would also be great to see the initiated return in shopify timeline Thanks for your help Ankush! You were very helpful :)
Developer reply ·
Thanks for your valuable feedback/recommendation. We've registered your request in our feature sheet so that we will work on that for you. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team Returns Center
The Customer Service is good. But the integration is not that user friendly. I wish this can be incorporated into the account page.
Developer reply ·
Thank you for your valuable feedback. One of our support team members will get in touch with you over the email to get the Returns Center incorporated with the user's account. Also, we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com Regards, Shahvaz Team Returns Center
Just installed. Seems to meet all the needs thus far. Easy to deploy and easy to use. Look forward to some of the advanced features.
Developer reply ·
Thank you for your valuable feedback. We are pleased to know that our app is able to meet your expectations, moreover, you liked our app and found it useful. We are open to any suggestions, if you have any suggestions regarding Advance features then kindly let us know. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. We will try our best to ensure that you always have the best experience with us. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com Regards, Team Returns Center
Really simple to use. It'd be great if it could integrate with our DPD Uk courier for label generation
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensures that your experience with us becomes the best. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com. Regards, Rupam Sarma Tamuli Team Returns Center
Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.
Developer reply ·
Thanks for your valuable feedback. We strive to provide excellent customer service and it is unfortunate to know that your experience with us was not up to the mark. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
Works well so far, however, platform could be improved by adding a "send test email" functionality or a wysiwyg email builder.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com. Regards, Nitish Team Returns Center
Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Nitish Team Returns Center
I strongly recommend adding return reason option for each return item rather then only allowing customer to select a reason for all - which may not apply to every returning item
Developer reply ·
Thank you for your valuable feedback. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features. We are available 24/7. You can always contact us via email at support@returnscenter.com Regards, Neelima Aggarwal Team Returns Center
Good product, but is should have store credits feature enabled in the account as well. We should not have to download another one.
Developer reply ·
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@postmen.com Regards, Nitish Team Postmen
I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.
Developer reply ·
Thanks for your valuable feedback. We are glad to know that we were able to resolve your concern. We are available 24/7. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com Thanks and regards, Priyanka Sahu Team Returns Center
Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com Thanks and regards, Neelima Aggarwal Team Returns Center
It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"
Developer reply ·
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Nitish Team Returns Center
I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.
Developer reply ·
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .
Developer reply ·
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
The app works very well and easy to use. Customer service is great and resolved my issue with setting things up
Developer reply ·
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
Good not great but cheap compared to Returnly and Loop Returns. Recommended if you don't have a lot of returns to deal with and don't want to spend hundreds for app of the kind.
Developer reply ·
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. Returns Center Team
Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.
Developer reply ·
Thank you for sharing your valuable feedback. If you have a Shopify Plus account then you can use the Gift card option to issue a refund. We do keep track of the requests by our users and we will make it more feasible. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns...
I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.
Developer reply ·
Thanks for sharing your valuable experience. We are open for any suggestions. please let us know for any suggestion that makes your experience 5-star with us. ReturnsCenter Team
why does not your demo work? Use this url:https://returnsdemo.returnscenter.com/?order_number=1013&customer_email=demo%40aftership.com
Developer reply ·
Hi, Thanks for your valuable feedback. We have sent you a separate email with steps to resolve your issue. Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7. Kind regards, AfterShip Returns Team
When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.
Developer reply ·
Thanks for the review but surely some misunderstanding is there. Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.
Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff
Developer reply ·
Thank you for sharing your valuable feedback. We do keep track of the requests by our users and we will make it more feasible. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns center account if you need any assistance. We are available 24X7. Kind regards, Nitesh
I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.
Developer reply ·
Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns center account if you need any assistance. We are available 24X7. Kind regards, Mudit
I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.
I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.
Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.
Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.
Developer reply ·
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
This app has made the returns process SO much easier. What appealed to me is the easy setup process.
Developer reply ·
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.
Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!
Developer reply ·
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Developer reply ·
Hi Budo Brothers, Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy. Would appreciate your constructive suggestions on the same so we can serve you better.
This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.
The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it. Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.
Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.
Developer reply ·
Thx for your review! 🤟 Your feedback means a lot to us. Our app supports customizing your branded returns page, email notifications and other return settings that in accordance with your return policy. Would you mind letting us know the customisation feature you'd like to have? We are always glad to help! Thank you!
I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged? So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.
Nice to have. Good experience in app. Nice support and nice help from the team. Had to write more than 100 characters
i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you
Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.
It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.
There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)
it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.
excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo
Developer reply ·
Thank you so much for taking the time to leave us a rating.
Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game
Developer reply ·
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
The setting is pretty simple. I just started using it. I'll test it more and I'll update the review.
Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.
Developer reply ·
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.
Good app but some functionality is frozen until a review has been left... Other then that it is alright....
This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.
Developer reply ·
Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.
Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.
Developer reply ·
Hi there, I'll bring this to our developer's notice.
1. Would be good if this was linked to original order so shows on order page as returned. 2. Could do with a manual returns page so a return can be set up by seller for customer (So customer service can do it if customer phones up) Apart from that pretty good app
Developer reply ·
Hi there. Thank you for bringing this to our notice. I'll forward your request to our developers.
