AfterShip Returns & Exchanges
by AfterShip · launched
View in Shopify App Store ↗Reviews (1524)
Great customer service! Rahul is very responsive and helpful:)
Chaitali was absolutely fab and quick on resolving the request. Thanks
Vibhanshu was very helpful!
Developer reply ·
Hi CDLP Team, We sincerely apologize for the inconvenience caused due to the cancellation of your plan. We understand the importance of this for your operations and truly regret any disruption this may have caused. Upon reviewing the situation, we have identified that the cancellation occurred due to an internal operational error. Please be assured that our team is actively working on resolving this issue on a priority basis and have already reached out to you regarding the same. In the meantime to ensure that your business operations continue smoothly we have enabled an Enterprise plan temporarily on your account. We will keep you informed and share an update as soon as the issue is fully resolved. We would like to assure you that this is not the experience we aim to provide to our users. We genuinely appreciate your patience and understanding in this matter. Thank you for your continued support. Regards, Team AfterShip
damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.
David has been very helpful from start to finish. My issue was resolved! Thank you.
Developer reply ·
Hi there, Thank you for the feedback, and we're sorry to see the 1-star rating. We looked into your account to understand what happened, and we're a little unclear on the cause. On our side, the Returns app appears to have been installed but not configured or used — we don't see any background activity logged for it. The Tracking app was active for under an hour before uninstall. That short window makes us think you may have hit a blocker early on, or that something didn't work as expected during setup. We'd genuinely like to know what it was. We would really appreciate if you can share where things went wrong — setup, a missing feature, pricing, or something else — we'll look into it right away. You can reach us via chat or can send an email at support@aftership.com. Thanks, AfterShip Support Team
Vibhanshu Goswami was amazing in support making sure we had the correct integration, he took time to explain what to do and help me navigating the system. Excellent personal service.
Thank you so much Shivam Singh! You provided an excellent service!!!
Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.
Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.
Although she wasn't exactly sure how to correct my issue/question immediately I appreciate that she took the time and figured it out and it was solved pretty easily. Thanks :)
I would like to express my sincere appreciation for the outstanding support provided by Chaitali from the AfterShip team. From the very beginning, Chaitali was extremely professional, knowledgeable, patient, and responsive. She took the time to understand my requirements, guided me through the setup process, and ensured that all my questions were answered clearly. Her attention to detail and commitment to helping me resolve my issues made the entire experience smooth and stress-free. What impressed me most was her willingness to go above and beyond to provide assistance and make sure everything was working correctly. It is rare to receive such dedicated and customer-focused support. Chaitali is a true asset to the AfterShip team, and her excellent service reflects very positively on the company. Thank you, Chaitali, for your exceptional support and professionalism. It was a pleasure working with you. Thanks, KJ kirri
Contacted customer support today and Karan was very helpful and offered a free 14-days trial. Thanks so much!
Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -
Your It guy saved the day. After a few text chats and a phone call we are back in business. Thank you for the help and making it work!
Super helpful! Amazing customer service as we are getting the AfterShip Returns set up.
Service was great, helpful, solved the issue and clarified further instructions.
Great support from the team. Highly recommend.
Thanks for the quick response to my technical issues . Really appreciate all the time you spent with me and quickly sending request to the tech support as well.
Purnima Sharma provided us with all the assistance we needed and was very kind and helpful!
Customer service is always very fast and helpful! I love using Aftership Returns!
I had a great experience! The support was very quick, they answered my question, and were very nice!!
Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.
We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him. AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!
Aftership has been a great tool for our business. It has helped speed up returns, refunds, and exchanges, and made our customer service department more efficient. The customer facing portal is great and easy to use. Overall we are happy customers, and will continue to use Aftership for the foreseeable future!
The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.
Dhanush Nair was very helpful in setting up and walking us through!
karan was very helpful and solved my problem very quickly
Arun was SO helpful. I have been trying to get this issue fixed and spoken to multiple agents, Arun was able to fix the routing issue SO quickly. I am extremely grateful for his help! As are our customers who no longer run into any issues when processing returns :)
Great Suppport from Vibhanshu!! - talked me slowly through setting up return labels
Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison. The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you. The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.
