syncX: Stock Inventory Sync
by SyncX
View in Shopify App Store ↗Reviews (920)
Developer reply ·
Hi Mezzo Fashion, We apologise for the inconvenience regarding the email feed issue. Upon checking, the issue appears to be caused by your SMTP server being unavailable/down at the moment. Since the connection relies on your SMTP server, we’re unable to resolve this issue from our side. To proceed, you may need to restore the SMTP service or switch to an alternative SMTP server/provider. Once the server is available again, the email feed should function normally. Please let us know if you need any clarification. Best regards, syncX: Stock Sync Team
Support is getting a joke. CHAT is managed by AI and when it says "I'll transfer you to support team" it get stuck. Then emails are apparently managed to AI too and they ask for screenshots but they cannot get them. BASICALLY IS A JOKE. FRUSTRATING IS NOT EVEN CLOSE TO HOW FRUSTRAAATIIING. Such a pity. Guys... what are you doing??? The app is a life saver. Sometimes there are some issues since the task that the app is doing is a pretty complex one. Anyway the team is always ready to help. Sometimes it needs a couple of extra message (and extra day) to escalate the issue to a person that actually can solve it but at the end they always do! Thank you for the great app.
Developer reply ·
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you & glad we were able to solve the issue quickly & efficiently 💪🤩
This program is used to sync inventory with Turn14. They will not add the field for MFG QTY or DROP SHIP QTY. These fields are present in the API. I have gotten them in contact with the data team at Turn14 but apparently no matter how many times we ask or bring it up they refuse to get this field added so the data can be used properly.
Developer reply ·
Hi there, We understand your concerns. Please reach out to support@stock-sync.com so that we can suggest the best way to reduce costs. We apologize for the frustration. Please send us an email so that we can assist you on how to sort out the issue. Thanks, syncx: Stock Sync Team
Unfortunately, I’m very disappointed with this app – especially the support. Even though they advertise Priority Support, you don’t feel it at all. The in-app support function seems to be nothing more than automated bot replies that are useless when you have real issues. Individual concerns are not understood or simply ignored. Support via email is also hardly reachable. Either you get no response at all or replies are very delayed and not helpful. For an app that handles business-critical processes like inventory syncing, reliable support is essential – and that promise is clearly not being met here. Conclusion: Good idea, but the support is extremely poor and makes the app frustrating and unreliable when it actually matters.
Developer reply ·
Hi there, we hear you loud and clear. It’s incredibly frustrating to feel like you're talking to a bot when you have a real-world business issue. We’re sorry for the delay and the lack of clarity you experienced. Our team is currently in direct contact with you to fix these individual concerns. We’re using your feedback to improve how we escalate 'Priority Support' tickets so this doesn't happen again. We look forward to getting everything back on track for your store.
Support is extremely poor. Not existent support. Waited 16 hours and still no human contact. Paid for credits and then get ignored after multiple messages. I would choose a different app. I will happily change this review if i have some contact with support and my problem resolved.
Simplesmente horrível! Não funciona! O suporte pediu-me dinheiro para me ajudar! Como não dei simplesmente foi embora e não respondeu mais! Experimentei todas as formas de importar stock nenhuma funciona! Nunca na minha vida tinha visto tal coisa!
Developer reply ·
We’re very sorry to hear about your experience. We’d like to clarify that syncX: Stock Sync never charges for support — all assistance from our team is completely free. Our agent had been actively trying to help you set up your import, but it seems communication was interrupted before we could resolve it. We’re always happy to continue helping you get your feed working correctly if you’d like to give it another try. — The syncX Team
DOES NOT WORK, their support team are super rare to get ahold of. You send screenshots, explain the issue, provide sku's - it's like talking to a wall.
Developer reply ·
We’re sorry to hear that you felt unsupported. Our team has been actively responding to your messages and working on your case, but it seems we may not have met your expectations in communication. We always strive to provide timely and clear assistance, and your feedback helps us improve. If you’re open to it, we’d be glad to continue working with you to resolve the issue fully. — The SyncX Team
Booked an appointment with me to show me how to use there app and didn’t even show up
Developer reply ·
We’re sorry to hear about your experience. Our team did attend all three calls that were scheduled, but it seems there may have been a timezone mismatch. We take appointments seriously and always want to be present and helpful. If you’d like, we’d be happy to reschedule at a time that works best for you and make sure you get a full walkthrough of the app. — The SyncX Team
Developer reply ·
We’re truly sorry to hear about your experience — and we understand how frustrating the template issue must have been. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help.
nothing is working i spent money to add credit for product import and now I dont have money and products are not imported
Absolutely horrendous app recently. The mapping function is as hit and miss as Donald Trumps Tarrifs. The SyncX team can't seem to rectify issues in a timely manner and it's cost us thousands of pounds in sales. So far.
Developer reply ·
We’re truly sorry to hear about your experience — and we understand how frustrating the mapping issue must have been, especially when it impacted your sales. Since then, our team has implemented a number of improvements to the mapping function and overall sync reliability. We’ve also reinforced our internal support workflows to ensure issues are handled with greater speed and clarity. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help
Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.
Developer reply ·
Hi Slightly Furry Beverage Company, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team
Support team is as useful as a rock can be. Never online, you need to figure things on your own. I have ran into issues several times, opened tickets and their answer is extremely poor. if you are not savvy managing filters do not get this app
Developer reply ·
Hi wildernessdreams, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team
While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..
Developer reply ·
Hi Slat Flats Clothing, We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ready to reply to your queries and solve it accordingly. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
So unhelpful and slow. I hate this support. Read it but don't help.
Developer reply ·
Hi Verrekijkergigant, Thank you for your feedback. We're sorry to hear you feel this way about our support. We have actively tried to assist you by responding to your emails and being available for the scheduled call, but we did not receive a response, and the call was missed. Please let us know a convenient time for you, and we would be happy to arrange another session to address your concerns. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??
Developer reply ·
Hi xo steele LLC, Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error. Please resend your inquiry to support@stock-sync.com. Once received, we will prioritize your request to resolve the issue promptly. We appreciate your time and trust in providing the support you need.
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory. Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers. Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers. In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service. I do not recommend making use of Stock Sync!
Developer reply ·
Hi Media Alliance CT, Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory. We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues. Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve. Thanks, syncX Team
The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix. Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 out-of-stock orders and they don't know how to fix it, so we are searching for a new app.
Developer reply ·
Thank you. It's great to hear Stock Sync is the best for your three stores! Really appreciate your wonderful feedback. 🙌💕
This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates. Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result. No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income. Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
Developer reply ·
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Developer reply ·
Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team
La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.
Developer reply ·
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for your store to stay updated with accurate prices and stock levels. While Shopify handles the billing, we will work closely with them to ensure this issue is resolved promptly for you in the future. In the meantime, please don't hesitate to reach out directly to our support team whenever you encounter any problems. Your feedback is invaluable, and we're committed to improving your experience.
App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.
Developer reply ·
Hi Distinctly Living, We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused. We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again. We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible. We have contacted you via email, so please check your inbox. Thank you for your patience and understanding. Best regards, syncx: Stock Sync Team
Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
Developer reply ·
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.
Developer reply ·
Hi there, Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store. We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future. We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly. Regarding your refund request for your stores, we have done that. Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out. Thanks, Stock Sync Team
I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.
I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.
Developer reply ·
Hi sale@l-sofas.com, I hope this email finds you well. We recently noticed that you left a one-star review for our product, and we're genuinely sorry to hear about your experience. We take your feedback seriously and are eager to understand the challenges you faced during the setup of your feed. To better assist you in overcoming any difficulties, please share more details about the issues you encountered during the feed setup process. Your insights are valuable to us, and we would appreciate any information you can provide. You can reach out to us at support@stock-sync.com or Schedule a call and our experts will provide you with personalized assistance to make your feed setup experience as smooth as possible. We are committed to turning your negative experience into a positive one and ensuring that you have a successful and satisfying setup process. Thank you for allowing us to address your difficulties. We look forward to your response and the chance to assist you with your feed setup. Thanks, Stock Sync Team
The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.
Developer reply ·
We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we haven't received any follow-up from you. To ensure we're addressing your concerns effectively, could you please verify that your messages were sent to the correct email address? Please note that our responses are typically sent within 24 hours, and if we do not receive a reply within 7 days, the ticket will be marked as resolved. We take your feedback seriously and will investigate the issue immediately. Our team will reach out to you to resolve your concerns. We're sorry things didn't go as expected. We're here to make things right for you. Thanks for bringing this to our attention. 🙏 Thanks, Stock Sync Team
After weeks of dealing with Support team due to problems with the product, the feeds are still not working correctly and the store has been on hold for far too long. I'm sure in some cases the app works but we have had nothing but issues trying to connect an XML feed.
Developer reply ·
Dear Footfixinc, We are sorry to hear that you had a negative experience. We apologize for any inconvenience caused and understand your frustration. Our team is actively working to resolve the issue. Kindly let us know which variants are not updating correctly so that we can investigate further. Thank you for your patience and understanding. Thanks, Stock Sync Team
We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.
Developer reply ·
Dear Gifts and Baskets, We apologize for the issue you're experiencing. We haven't received any emails from you recently. Can you please double-check that you sent them to the correct address? Furthermore, we don't charge any additional fees for our support. If you have any further concerns, please don't hesitate to contact us at support@stock-sync.com for assistance.
Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
Developer reply ·
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business. There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call. Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.
We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work
Developer reply ·
We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at support@stock-sync.com so we can help you with the configuration. We really like to help you to resolve the issue.
I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again. Update on 10.16.2020
terrible support, they dont refund they waste time and i suggest if you need actual help to avoid this APP. Raj and his team of timewasters will respond back every 24 hours to lead you into an endless time waste. horrible support for an app that charged me 50$ only to waste a week of my time and am now spending a week fighting to get a refund. shopify support should be ashamed of leading their users into a time waste trap like this sorry excuse Raj and his team of clown run
Developer reply ·
We are very sorry about the bad experience. I believe Raj already did our best to help out with 10 new products imported and 2000 over quantities and prices updated. We received your refund request and we reply that you have to contact the Shopify Billing team (Stock Sync is not Shopify billing team). This is how most apps on Shopify works. Again please ask for a refund from the Shopify Billing team. Our app is using Shopify billing we can't perform any refund except for refund as application credits which is very limited by Shopify.
Ridiculously confusing to set up. Not user friendly in any way. Video tutorials barely helped. Had to delete after 20 mins of confusion.
Developer reply ·
We are sorry for the bad experience on Stock Sync. We can see that you use the app for 20 minutes. Inventory management could be difficult to set up at first but it will run automatically continuously. We hope you would reach our support for help so our team can help you set it up.
I'm convinced these reviews are fake. I spent nearly 2 weeks of going back and forth with support simply asking how to link products properly on what should have been a simple integration to my Shopify store. I was attempting to link my products to download for dropshipping and the app completely messed up my products switching hundreds of product names, prices, descriptions and inventory numbers. I didn't even upload anything to my website! I simply attempted to make a file of products to export from the extremely thin explanation. I had no idea that simply trying to import products to the app could result in such a mess. I made the mistake of not backing up for 2 months so now I have to go through hundreds of products manually and check and fix everything and physically recount all of my inventory. Maybe this is different for uploading products for drop shippers, but to download to share, beyond a waste of time!
Developer reply ·
Dear Lyndsay, we are sorry for the bad experience you had on Stock Sync. We really like to help you get Stock Sync to help automate the update of inventory on your stores. We can see that Stock Sync has updated 61 but it update wrongly because of a wrong configuration. Please let us know if you like to give us another chance and we will help you get it to work.
Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply. There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done. Totally fed up and have to get other app. This issue has delayed us from launching a new store.
Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply. There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done. Totally fed up and have to get other app. This issue has delayed us from launching a new store.
Developer reply ·
Dear store owner, we are very sorry for the bad experience that you are having. We understand that this is really unpleasant for you. For me too if this happens. We really hope that you would give us another chance. We understand the sync is working fine but the drain of credits is something we will ensure is working properly and credits will be reverted.
The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.
Developer reply ·
We are sorry for the bad experience. We already reach out to you and working on resolving all issues. Our support wasn't available during weekends that causing the delay.
The app just does not work. Does not do what it says, tried several times, no errors, just doesn't do anything. RIP OFF!
Wont even work, gets locked up before i can even import one file
not easy to figure out if your file is working or not and there's pretty much always a server delay - meaning you submit your file but it's usually 2 hours later when its updated so if you're in a rush it won't happen - today I've waited more than 4 hours and am still waiting...
