BINS AND BOXES

Hatten Probleme mit der App zu Beginn aufgrund einer seltsamen Fehlermeldung. Der Support war jedoch sehr bemüht und hatte dann eine Lösung gefunden. Insgesamt tolle App.

Sie versenden Spam-E-Mails. Jeden Tag. Sie hören nicht damit auf, auch wenn man sie darum bittet. They send out spam emails. Every day. They do not stop when you ask them to.

It took some time until I my problem was understood, but then the fix was implemented very quickly! Thank you, Najmus!

Very simple to understand, contains all the important features. Excellent customer support!

So many restrictions on the new klaviyo customer hub. I can integrate gorgias, but not their live chat. Now klaviyo expects me to pay for the helpdesk feature AND also gorgias? Why? Also no mobile app for the helpdesk.

There is no proper onboarding (only slow chat support) and there is a lot of things that do not work. just to name a few: 1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour 2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page 3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0. 4) ... and a few more If I wait for the chat to give me all the info, I will not be ready before next month.

Great tool. Works very good. Shout out also to Helen Do for the outstanding support!

Very unhappy with this app right now for three reasons: 1) Many translations failed in the last 17 days (probably more but I do not see older tasks!!!) and I never noticed because the app does not let you know. User experience -1000. Our customer happines also -1000. 2) I have been using langshop for quite a while now and their auto-translate feature does not work with duplicates. Also something no one tells you. 3) Dynamic translations feature is slowing down the site quite a bit. And customers can see the "live" translation which makes your shop look like a dropshipping store.

Unfortunately the app is not ready for shopify markets yet. Campaign texts (which you will need) cannot be saved in several languages. Also different currencies are an issue and cannot be set properly. Considering I pay USD 59 for this app I am quite disappointed. Thank you for sharing your feedback on Shopify app store! You are right! For brands doing multi market campaigns, this is definitely a shortcoming as of now. I am really grateful for customers when they share honest feedback with us, even critical reviews, because it keeps us on our toes to keep improving the app (which we passionately care about). As for translation and multi currency support for cart goal campaign, development of this feature is already in progress and will be launched by January 2026. In the meantime we can assist you to create a copy of the cart goal campaign for a different currency/language pair and set it up to target the second market/country as you need. Our team will reach out to help set this up for you over a call.

Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem. Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.

Great app. Very easy to set up and super fast feedback from their support team.

We are experiencing issues with the plugin. We are also paying for "Priority Support". Unfortunately there is no way to reach anyone and the matter is urgent. We do not get an answer in the chat. Very bad experience. We’re truly sorry to see this feedback from a customer who has been using our app smoothly for more than three years. Our team works hard to provide fast and effective support to all users — even customers like you on the Basic plan receive Priority Support. Unfortunately, due to a high volume of support requests that day, our initial response was delayed by about 1–2 hours. We completely understand how frustrating that can be and sincerely apologize for the delay. After that, our team reached out with several solution suggestions, but unfortunately, they were not accepted. We always do our best to assist all our customers as quickly and effectively as possible. If you change your mind, please feel free to reach out to us — the Merchbees team is always happy to help with anything we can.

App is not working as expected. Support only available through "in-shopify-mail" (no reply so far). By coincidence I messaged their support software because it is linked on the bottom of their app (why would you link them?). UPDATE: I never received that mail.

Great idea. Unfortunately not all features that are shown in the video are already available (place webshop order). Language customization for PDFs (packing slips) is also missing. Thank you for the honest feedback, we really appreciate it. We're sorry about the confusion around the 'place webshop order' feature, that's on us to communicate more clearly. On the packing slips, we actually do support full customization including your own logo and translations. We'd love to help you get that set up if you haven't already. Feel free to reach out!

Ran into some issues n the beginning. Customer support solved it very quick.

All good so far. Great customer service. Good help in the beginning. minimum 100 characterssssssssssssss.

I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.

Great app to find out what your customers are searching for and to promote your products in a great way. Also outstanding customer support! Highly recommended!