The Lighting Outlet
Australia
Reviews (15)
Perfect advanced discount solution, great support as well!
Developer reply ·
Thank you so much for the kind words! We're grateful for your support and thrilled to have you as part of the DiscountOs community. If there's ever anything we can do to help, we're just a message away.
Great App, very simple to set up
Great product to sync your products to other stores, works perfectly. Been using this app for over 5 years.
AVOID! Unsatisfactory experience. The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes. I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear. Estimated losses just this year 30k + from this app. Don't answer phone number Doesn't reply to emails Turns chat off when down
Developer reply ·
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated. Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened. As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time. We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you. Best wishes, Searchanise team
Easily the best appointment app on Shopify and trust me I tried about 5 of them. Our specific use case for the app was a little different, our store is quite custom and Leo was super helpful and very responsive to my questions when I was setting everything up. Thanks!
I've used cin 7 now for over 4 years, and I would not recommend it to anyone. The support is nonexistent, the only way you can get help it by saying you will only speak to a manager, If you leave a support ticket, no one will get back to you. The software itself doesn't work, it's broken. It has all the features you need and want but they are half-built with bugs and issues. We are trying to find another inventory but are struggling to find one that can cover all our needs. Every new software company we speak to says that people coming from cin 7 have all the same issues. Don't do it to yourself trust me. Danny Ing do you ever read these reviews? At what point are you going to fix your software and listen to your customers?
I don't think you could find 2 people that have a bad a word to say about Mechanic. We are in the process of launching another store and Mechanic was one of the first apps we installed. I think it's a must have for any Shopify store at any level. The possibilities are only limited by your imagination. The slack community is awesome - Everyone is in there to help which is great - I'll see you in there! - Tim
Highly recommend this app we already seeing conversions increased by 15 - 30% on all products. Bridges the gap for customer trust, acts like you are almost selling over the counter in a brick and mortar store. This is the future of eCommerce that everyone will adapt to within 10 years.
Developer reply ·
Wow, we are so honoured for this review! We might get some "The future of eCommerce" T-shirts 😉 Thanks so much! Let us know if you need anything, we're always happy to help.
Great easy app to use, but most of all is the great service to help integrate, super quick responses and straight to the point, rare to see! Keep up the good work.
Developer reply ·
Thank you, Lighting Outlet, We are glad to see your review for the eBay integration app. The ebay integration app lists your Shopify products on the ebay marketplace. As sellers manage online selling through a central location but sometimes they need to update the Title, Description, Price, Inventory, etc. as per the marketplace's guidelines; that is why our development team has given this management in our integration apps. With this management, without managing the listings from Shopify, you can manage & update the product's information from the App. You need to off the syncing of the particular field from the configuration section of the App that will disable the syncing from Shopify to the App and then, after from the App, update the products' information. After making the changes, you can upload the products on eBay. There are many actions to be performed while sending the products for listings on eBay, so it may take time to understand, but once you become familiar with the setting, it works faster than your expectations. The Development team is continuously working on the panel to make it more user-friendly and trying to automate all the processes. Please feel free to share your requirement with us; we will surely consider that and implement it into the App. CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system. The account manager helps you from the starting to complete setup of the eBay account and helps you get more & more sales on marketplaces. Team CedCommerce
The app itself is great! Never had any issues with it at all and we've been using Okendo for maybe 2 years now? They're starting to get a nice list of integrations as well. I don't normally write reviews but I feel obligated to with just how good the customer support is. Without a doubt, the best customer support of any app we have used since being on Shopify. Thanks!
Great app and great customer support. I needed help with a request and they went above and beyond to help. Keep up the great work guys.
Greatest time saving app you will find, this saves me having to outsource workers for simple repetitive tasks. Great work guys.
Works well! Easy to use and pretty straight forward. Have only made one popup though. Thanks appreciate it
It's a great concept but it doesn't link with the customers actual cart! this makes it useless. Please make it a live cart then it will be great!
Developer reply ·
Thanks for sharing this feedback! The Buy Button will add products to a separate cart than the the cart page created via your online store. This happens because your online store and the Buy Button are technically two separate sales channels. That said, we’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. - Lauren, Shopify Support
