Number 9 Fashion Studio

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!

Great app. But not enough of the money being paid by customers is being spent on back end infrastructure. App slows each page by 2 seconds - mostly due to an 800ms TCP connect wait. Classic latency caused by under powered servers for a given load. The more people use this awesome app - the slower it is going to get and slow speed kills conversions. The opposite of what these apps are here to do! UPDATE: Contacted them. They have no plans to fix this speed issue. Even though adding a CDN layer to their AWS setup would take all of 30 mins to complete end to end. Very disappointing. In an era where google has publicly stated the importance of core metrics and FCP moving forward this is quite mind boggling. Shopify need to start mandating proper architecture standards for their App Store. Developers in the IT world are not known for their experience in operations or architecture. And this is becoming more of an issue as more and more apps, function well, function wise. But are implemented poorly on the backend.

Been a couple of weeks and so far so good. Importing from YotPo was fine and unlike said platform, I don't need to pay USD$8K a year to get SEO access to review data in Google crawls. Update 2019. Two years on, these guys still rock. Obsessive customer focus and service.

Your infrastructure is too slow. Awful DNS resolution speed and awful TCP connect time and then slow download at the end. Your tool, even when not loaded on a page was still adding 2 seconds to every page load.

Amazing customer support. Tried a few other wish list apps but the service was very sub par. These guys are attentive and follow through and set expectations correctly. To top it off the product has the best integration and ease of use compared to the others. My favourite part is the Facebook Pixel support. Brilliant idea for re marketing! Update after a few months. App still good - but: ..not enough of the money being paid by customers is being spent on back end infrastructure. App slows each page by 2 seconds - mostly due to an 669ms TCP connect wait. Classic latency caused by under powered servers for a given load. The more people use this awesome app - the slower it is going to get and slow speed kills conversions. The opposite of what these apps are here to do!

What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels. Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our massive haul of 5 star ratings is due to our attitude and desire to help our customers. And Gorgias is the central tool that aids us in that endeavour. Bravo!

Installation is not too hard. They do offer a free assistance service. Though good luck getting any sort of timely response of their support org.

Been using this product for a while and it worked great. When prepping large product launches I could kick it off and get my images sized right from day 1. When they added the feature that let you prepay with a balance and then automatically scan and adjust, I found that useful to catch images you may forget about - but hurt my ability to line up and process many images at once for a launch. I reached out to them and they helpfully added that feature! The best products are always those made from the feedback of the customers. :-)

Doesn't work. Klunky UI. Pesters you for reviews befre you have even used it and then keeps asking all the time. I can only assume that these thousands of 5 star reviews are from muppets that have not actually used the app and just reviewed after installing?

Update 23/9 --------------- Developer has made some amazing changes. Both to the code and to the way it is delivered (Hosted). The speed is now not only much faster than before (orders of magnitude) it is not almost imperceptible as far as speed goes. The slowest part is the DNS lookup which is one time thing for all new visitors to your site. It all App devleopers could deliver their apps with code this efficient on backend infrastructure this speedy - we would all be able to use many apps without hurting our page speed and google seo. Well done team! Update 20/9 --------------- Still working with developer. Have been some speed increase, though main issue is that the code is loaded and called with every page load as opposed to just on checkout or login pages. Developer is attentive and hope this is optimised soon. Legacy Review ------------------ Works well and have used for a while. Problem is they aren't scaling with their own customers growth. The CDN that they use is sucky and very slow in APAC. They really need to deploy a better CDN and spend more on their hosting as their app seriously slows down your site which affects your google rankings. Right now a connection to their service on a page load results in a 1.5 second TCP wait followed by a 400ms transmision time for a tiny amount of code. That is basically a 2 second penalty added to every page view! When you need to keep your total page load times with all the various apps and images under 3 seconds total, this is just not on. Please lift your backend infrastructure game. Use CloudFront or Akamai. Please.

Update: The app is still good. But the developers don't use any CDN or provide ample server capacity for the initial script loading. As such first byte and page load times are severely affected. The connect time to APAC is 613ms which is ridiculous. Would love to use the app but I am finding a trend amongst shopify app developers that don't have adequate backend capcity or architect their delivery for global users and assume everyone is either EU or US. WOW! Just WOW! The built in search - would not display correct results if one hit enter and went to search result page. If however one just typed you could find the item. This was due to how my theme worked. Oh and it was slow! This product though is FAST, finds all items and even shows little pictures int he drop down auto complete results. I have no data yet to affirm improvement or not to sales. However as a user trying to search it is about 100000000% better than the built in theme/shopify search feature. Did I say WOW?

Review Update 2: Kiren and the team reacted very quick and implemented a lot of changes. The speed up is very noticable and with google now placing ever more importance on site speed with their rankings it is good to know that app developers like ESC understand how all these apps that we install can all add up to a slow down if each one is not fully optimised to take advantage of the best hosting and cloud architectures. THANK YOU TEAM ESC! Review udate: The below is all correct. However due to how the aop is written, how it is hosted and deployed it will KILL your page speed. And google will pick that up very quick and will down rate your website. This KILLS SEO and search rankings. I am torn as the functionality is good - but it is also hurting more than it benefits. I have let them know already and they are working on changes - but it has been too long now. I need to disable this until they improve their code and how it is hosted. ------------ Great support! We had a small cosmetic issue for the app not displaying on itmes that were out of al variants (so no variant selected to trigger) and Matt and the team were logged in within mins, backed up our theme, made a small edit to it and voila!

So far so good. Would prefer s better sandboxed demo mode for playing about without having to publish live to users while testing.