ThumbPRO
United States
Reviews (30)
This app is exactly what we needed! It completely streamlines the process of seeding products and gifting influencers. No more back-and-forth between Shopify and influencers for discount codes—everything is handled seamlessly. It saves us so much time and works flawlessly. Super efficient with excellent customer service. We love it!
IP Moat is an absolute game-changer for tackling counterfeit products! Their platform is incredibly effective, and their customer service is top-notch. Anna, in particular, is amazing—knowledgeable, responsive, and truly dedicated to helping clients. I can’t recommend them more highly! If we could give a hundred stars, we would. Their pricing is very reasonable and far better than other companies out there. They are instrumental for IP protection! So very grateful for their service!
We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns with them. See remainder of our review below). Buyer beware. Read their TOS to compare and to make decisions before signing onto their platform. We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.
Developer reply ·
Thank you for sharing your honest and detailed feedback, ThumbPro! We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.
We are so thrilled to have found this app! It has to be one of the best and most useful for Shopify merchants. We always get customer requests for order adjustments, address updates, etc. etc. This app allows customers to self-service their requests and frees up our time. The team at Order Editing is beyond fantastic. They helped us Onboard, are responsive to help requests. The app they developed is genius and a must-have for all Shopify merchants--it's an app that adds huge value to our site and, at the same time, streamlines our customer service. Highly recommend!
Love this app. Great way to showcase UGC on homepage and product page. The customer service has been very responsive, even setting up an onboarding call to answer my questions. Highly recommend.
Developer reply ·
Thanks a lot for the kind words! We're really happy you're loving the app and finding it useful for showcasing user-generated content on your homepage and product pages. It's great to hear you've had a positive experience with our customer service team too.
Love this app! We had looked at many other cart apps and this one is the best. Works well. Love the options. Increases our AOV! Best of all, they offer great, responsive customer support. Highly recommend it for a sleek, professional-looking cart app that encourages more sales.
We have been using Helpful Crowd Reviews app since our launch in 2020. We are so glad we chose Helpful Crowd over any of the other review apps. Reviews are so important for e-commerce brands that it is crucial to choose a reviews app that is going to work well and has great support. We have found that Helpful Crowd work great on our site, has many features, and, importantly, their customer service is stellar--responsive and helpful. Yusuf helped us solve a technical issue and worked to fix what we needed for our reviews to also appear on Google merchant center. This is key! Love this app and highly recommend it.
Developer reply ·
ThumbPRO have the best baseball batting specialist equipment in the game. Unique innovation and ingenuity! We are proud to be their partner to spread their word through the baseball community. Keep up the great work!
Love this app! We have been using this app for a while now and it is invaluable to us. The customer service is excellent. They just helped us fix an issue. Speedy and fixed it! We have seen great response from customers who otherwise may not have purchased, coming back to purchase after being notified that a product is back in stock. Highly recommend.
Love this app! We have used Bundle Bear for quite a while and it has added a lot of revenue to our shop. Customer service is stellar--fast and always so helpful. Highly recommend!
Developer reply ·
Thank you Thumbpro team! We love your store! Our team is always on standby to help! Happy Bundle 🐻 selling :)
The app is too basic for an Affiliate app and not enough features to grow a good, robust affiliate program. They also just increased their fee structure with a double percentage. We had just signed on and then received their email of the increased charges. That was enough to make us search for another affiliate program. They do offer responsive customer service, which we liked. But, other than that, no. We didn't see any affiliate sales during the month using them, and, I think, based on other platforms out there, it is likely because the platform is just too basic. Simple is good, but, sometimes simple can be too simple.
Developer reply ·
Thank you for your feedback. I'm very sorry to see you didn't have a great experience - the app is indeed designed to be as simple as possible, which we understand does not work for everyone. On pricing - we're always looking to improve our communication and finding the right balance. Your feedback helps a lot in navigating this. Please let me know of if there's anything we can do for you in the future. - Sebastian
So far so good! We needed a template that could integrate with Shopify and this one works well for our needs. Great and responsive customer service.
Developer reply ·
Thanks for the review, and I'm glad Order Printer Templates works well for your needs 😀 We’d love to know what made it a 4-star instead of a 5-star experience for you. Please feel free to send any feedback to hello@orderprintertemplates.com. Kind Regards, Sarah / FORSBERG+two
Great little app that we run in the background for our color variants. It helps bypass the complicated color variant issue we have with Shopify. We like that it is seamless and, bonus, great, responsive customer service.
Love, LOVE this app! It is very seamless and is just what we were looking for to gather information and get to know our customers better. We are pleased and surprised at how many people take the survey! It's great. Jason was very helpful in guiding us on how to best setup the app for our store. Highly recommend!
Just started using the app. It is a seamless to install and easy. Great customer service! We are excited to see how it works for our store.
Developer reply ·
Thank you for your feedback! We are thrilled to hear that you found our app seamless to install and easy to use. Our team is always here to provide great customer service and support. We hope our app will help drive success for your store and we look forward to hearing about your experience with it. - Sophie
We love this app. We like that our customers can see and get shipping information before checkout! Customer service is great and responsive. Very useful app. Highly recommend.
Developer reply ·
We are happy to know that our app fulfilled your expectations 🎉 This really motivates us to keep improving the app and support we provide. Any other requests you may have, do not hesitate to reach out. We will be happy to help!!
We love this SEO Friendly Blog app! It beats the Shopify built-in one by a lot. We love that you can insert your article and the app guides you seamlessly in adding in what is needed for SEO. Customer service is excellent and responsive. We've been using Drop-in-Blog for a number of months and we highly recommend it. We have noticed our SEO ranking increase with it as we write more and more blogs.
We LOVE Candy Rack. It is a beautiful app that looks great on our site--very professional. The customer service is top notch! Lucia helped us tremendously to setup the app so that it looked great on our store. When another one of our apps conflicted with the Candy Rack app, Lucia and the team fixed the issue, going above and beyond to make sure all was good. The app has brought us increased revenue and is just great!
We just signed on with Wonderment. To date, we have been impressed with their great customer service and onboarding help. The app itself integrates beautifully--very simple, actually. We like the extra store branding that makes our customer's tracking journey much more pleasant and engaging. So far so good!
I wrote a review a while back and wanted to update that we still LOVE this app. We could not ship FedEx on Shopify without it! Their customer support is the best. Shashi Kumar even setup a Zoom call and worked with us to iron out an issue that was on FedEx's side. Shashi went above and beyond to help us and to make sure all was good. Their team responded very quickly to our request for help and walked us through the necessary steps to keep things running smoothly. Highly recommend! ****** This app is fantastic! Exactly what I was looking for and I was so glad to learn about it. We had tried for a really long time to integrate Fed Ex with Shopify and it was impossible. But, now with this app, we can, finally, offer Fed Ex shipping and our one rate! Love it! Jon was incredibly helpful in helping us with onboarding and answering all our questions. So glad to be able to offer Fed Ex shipping as an option now and this app makes it possible!
This is a great banner app. We like the look, the versatility, the great customer service--very responsive.
Developer reply ·
Dear valued customer, Thank you for leaving a 5-star review, we're glad you're enjoying our app! Your feedback is important to us and we will continue to improve our app. Thank you
Love this app. It is easy to use, seamless to install, great customer service. It is unobtrusive on our site. Highly recommend.
Developer reply ·
Thank you for your wonderful & kind review!🙏🏻
Great app. Easy to use. Helps us keep codes from going "viral." Most of all, super helpful and responsive support staff.
Developer reply ·
Hi there, thanks so much for your kind words and wonderful review, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions, you know where to find us :)
If we could give zero stars that would be our rating. This is a terrible app, because FB is terrible. We can't get it to work. No support from FB AT ALL. No way to reach anyone. No contact information. Shopify can't help anymore with this either. What is the use of this? It is beyond confusing. This has been a huge waste of time for us, trying to get this to work again (it used to work until the other day). Beyond frustrating. We have lost revenue from the FB commerce business model for stores, which is a horrible, horrible, horrible experience. Shopify tells us it has to do with the change over to META and everything will now be handled by them. They are a tangled web (pun intended) and treat business owners (small ones anyway) with seeming disdain. What's the point of trying to do anything with them? FB cuts you off. The app doesn't work. There are no humans to help. Stay away!
Developer reply ·
Hi there, Thanks for reaching out with your feedback, my name is William and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. William | Marketplaces Support Specialist Shopify
LOVE this app. We have had it on our website for over a year now. Works perfectly. No glitches. Great customer service. We are very happy with our choice of this app to showcase our IG on our site. Truly excellent.
Developer reply ·
Hello ThumbPRO, thank you so much for leaving us this kind review. We are thrilled to hear that you love the Instafeed app and our support service! This made our day 😊 All the best!
I wasn't sure what to think, at first, about a sales notification. We installed it to try and see. We love it! Also, this app has great customer support. They were very responsive and right away fixed one small issue we had. Highly recommend.
We just found this app and are so happy we did. Other upsell apps weren't working with our bundle app, but this one does! It is perfect. Great, responsive support.
The most fantastic app we could have on our store. I had searched high and low for something like this app--one where we could have tiered discounts, as Shopify does not support discount coupons and automatic discounts. This app is the perfect workaround. There is no other app like it--believe me, I looked! This app solves a huge problem and works wonders. We love it! It has increased our sales so much. But, more than that, the support team is the best. Sammy answers quickly. Even jumped on a call to help me figure out something that needed attention. Top notch! Do your store and your customers a favor, use this app!
Excellent affiliate app. I had tried others before I found this and those others were just too complicated. Goaffpro is easy to install, intuitive, works wonderfully. They have great, responsive support and many help docs. I love this app and am so grateful for it. We have signed on many affiliates. I think the designers of this app thought of everything someone with affiliates would need. Highly recommend it!
This app is fantastic. It is simple to install. I notice improvements on the search engines right away. There were fixes that the app noticed that our site needed and without the app we would not have known about them. Invaluable. Plus, and this is key, their customer service is stellar--I always look for that in an app. Rado at Smart SEO always answers my questions and is extremely helpful. Love it!
I love this app for email marketing. It is easy to install. Seguno offers great and informative videos about email marketing. They have excellent customer service! Highly recommend.
Developer reply ·
Thank you very much for the great review! We really appreciate you using Seguno. Please let us know if there's ever anything we can do to help.