Claribelskincare.com

What an excellent app! It does exactly what I need it to do and allows me to choose my researched keywords. Thank you!

Everyone: You need to try this bundles app by AOV.ai, which is fantastic. It works great and customer service is excellent!

This is a fantastic app and i really appreciate the quick customer service they offer. You won't be disappointed!

The customer service and assistance was excellent with this company. If you're looking to translate your website, this is the best option - I know because I've tried a couple others that were too difficult to implement. You will be very pleased - give it a try!

Great app! Chat help was quick and efficient.

I have a very hard time accessing this email app that is supposed to be integrated via my shopify store. I am being asked for a user name and password - and I did not have to create that when obtaining the app. Their chat help is a bot that is not helpful. Getting tired of not being able to open my app like every other app I pay for - and having it work properly. Very poor customer service, very poor functionality. Addition: Your response is wrong. I suddenly after months of accessing my email - was required to sign in with a password that didn't exist and was never required before. After literally days of trying to resolve the issue and so much back and forth, it become pointless to continue with such a flawed app. Good riddance. Thank you for your feedback. The Hosted Email app does not require a username or password to load from your Shopify store, so the issue you encountered is likely to have been related to accessing webmail or setting up an email client or could have been a temporary issue with Shopify since they provide the authentication for the app. It's impossible to say for sure because unfortunately, despite our support team’s willingness to assist, we were unable to resolve the issue due to the abusive and threatening nature of your messages and your unwillingness to provide sufficient details about the issue you were facing. Our chat system is AI-powered and successfully handles most queries. Our support ticket system is always available and is answered by our support team, who are dedicated to providing prompt and effective assistance. We always strive to help every customer, but we cannot tolerate abusive or uncooperative behaviour, which makes it impossible for us to provide support. We are unsure why you describe it as "literally days of trying to resolve the issue", as our support team replied to you 49 minutes after your initial threatening email and tried to help. Your second threatening email came in 2 hours 40 minutes later, which our support team replied to 19 minutes later, then you uninstalled the app.

I've been using this app for years, and I finally have to point out that it's a very faulty app. When I add the code to a blog page, and it looks fine, I come back to the page months later to optimize the page, and the code is altered or not working. Really unreliable.

Another app that promises something that it can't deliver. Chat help was sarcastic and unhelpful. What a waste of time. Do not recommend.

Love this app, and the support is extremely fast and helpful!

Many things about this app and the company that makes it, that we have found to be not appealing.

Aside from good customer service, the set up is not user friendly. The dashboard is easy to navigate, and there are details, like requiring "tags" for set up that is not explained anywhere, including the help sections or FAQ. The app developer will respond to this review and say that is is user friendly - but trust me, it's not.

As of today I have many issues with this app. There is only very slow email response, and too much back and forth clarifying my simple questions. The process of editing products and making changes is unreliable and complicated. Their recommendations (when they get around to responding) are not definitive. "It may work" "You can try this" etc. Need help today for my basic issues. Will change review if they can be resolved.

What a terrible app! After 3 messages for help, no response. Now my checkout page doesn't work at all! STAY FAR AWAY FROM THIS APP.

My results were worse when I ran the app. Asked why and they sent me "their" results, which are not the same accurate results I see in Google PageSpeed. Rolling back and deleting. If I can get help then it's a waste of time and money.

Have tried for days to get a response regarding my Pinterest feed, which is listed as INACTIVE, and no help whatsoever. Will change review if I get a resolution soon, but so far this is not a good app to try.

Customer service was prompt in responding, but the set up, difficulty, lack of assistance, unappealing dashboard and somewhat misleading app sales page makes this all a waste of time. Might want to bring the technical side of it down a notch and actually offer something above and beyond what is free with GA4. Not worth it.

Love this app! You can integrate a wide range of ways to communicate with your customers, and get notifications in real time right to your phone. Awesome customer service.

Love this app and the customer service is super helpful. Very easy to navigate and set up.

I'm back to being seriously disappointed by ZERO communication. They provide an app, and you have to cross your fingers it works. Can't fix an issue without communication, so no, the app is not currently working the way I need it to. It would be a great app if they'd respond. Hi Claribel Skincare, After a brief investigation we uncovered that your emails specifically were being caught by our spam system. I have marked your email and brand name as not spam to ensure your support requests make it through. We have also emailed you from our founder's direct email so you can contact him immediately with any support needs. We are here to help and fix every issue our users have as quickly as we can. Apologies this support request and review were missed until now.

Excellent customer service. Hoping to utilize this app to gain more business. Thank you so much for your help.

After seriously trying 5 or 6 other shopping feed options - this is the one that went smoothly and make the transition painless. Super helpful staff as well, to help give advice and instructions where needed. Everyone that intends to have their products on Google, Facebook, and Instagram will need this easy to use app. - claribelskincare.com

I love this app and the excellent customer service. Very helpful and the upsell and cross sell functions look very professional and seamless to the website.

Love this app. Have been using it a long time and it's great for managing photos. Highly recommended to anyone who wants to instantly improve a photo on their website.

Such excellent communication and vital tools to help your website function properly. Thank you so much for all of your help. Highly recommended to everyone who has a Shopify store.

Excellent communicate and app's functionality is top notch. Had some questions about uploading a review file and they made it very easy. Thank you for your help!

Was willing to pay the fees, but I received no response to my three emails inquiring as to why my videos were not working with my theme. I'll find something better with a company that actually has a customer service department.

I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!

This app exceeded my expectations and operates very easily. With a few easy steps, I've been able to add an extra line of text for each product in my range. Highly recommended. Jeanette - Claribelskincare.com

I see I'm not the only person with disgust about the lack of customer service Out of the Sandbox offers. Beautiful themes, terrible, slow customer service. Not a way to expect people to run an ecommerce business. I forewarn potential customers to stay far away. If you run a day to day ecommerce business, pandemic or not, this is not the right company for you. P.S. I have tried for literally WEEKS to get (Magdalena) answers with no resolve. Shame on you for not supplementing your customer service as well as you've paid attention to your theme design. JQ

I have tried for weeks to get some support on a couple of issues with no avail. I'll be finding a new app today.

Very misleading. The app description implies that "branded" is included in the free option, and then once you're registered, branded is not included. It's the only reason why I wanted to give it a try - and now I've wasted my time! Buyers beware.

I love this app. Not only does it save me money on some of my shipments, but it allows me to create shipping labels for custom orders. Thank you!

Love this app! Lots of options, easy to use, and very good customer service. Thank you for your help!