GORNATION
Germany
Reviews (16)
We've been working with Zonos now for several years. In the beginning it was helpful, we were able to customize the settings on our own and the bugs we had were often fixable ourselves. Today, Zonos has many issues. Since yesterday we have customers from outside of Europe that cannot check out anymore when using a discount code. The answer from Zonos? They are sending a standard AI answer after 12 hours without a fix, not even addressing the issues of the customers. The tool is very important for the function of the shop and having relevant bugs every few weeks/months like this is costing a lot of revenue.
Great app that gives us full control over our cookie banner. The support team is impressively fast - easily one of the quickest and most helpful we've dealt with. Especially Zeus was very helpful.
Developer reply ·
Hello there and thanks for the awesome review! Enjoy using our app! ^^
Ryan was incredibly helpful throughout our communication. He took the time to thoroughly explain the features and limitations of the service and was very responsive to all my questions. I really appreciated his efforts and excellent customer support.
Bestsellers reSort is a great app that is super easy to use and time-saving. In addition, the support team is incredibly friendly and always ready to help.
Boost's app helped us to improve the UI of our store search. All adjustments to adapt the features to our store design were implemented quickly and easily thanks to the communication via live chat and email.
Developer reply ·
Thank you, GORNATION team. It's great to know our live chat and email support made the process easy for you and Boost’s app has enhanced your store’s search UI. Your success is our priority, and we’re here to support you every step of the way. If you ever need any assistance or have suggestions, don’t hesitate to reach out. We're here to help!
Die App tut genau das was sie soll und ist sehr zuverlässig. Der Support hilft sehr schnell und ist stets kompetent bei allen Anliegen.
Developer reply ·
Thank you for the five stars and kind words about our support ⭐️ All the best, Sarah / FORSBERG+two
Multifeeds offers exactly that what their name describes. We use the app for the GMC and for our Meta catalogue. We are very happy with their features and we find it very easy to use the app. On top of that, the support has replied to us very quickly and has solved our concerns without any issues. Thanks!
Works great so far. The support was really friendly and supportive! Thanks for the help! Would recommend that app.
Great review app, it is worth every cent! The support is really great as well, Nicola from the support team was able to help me out very fast and competent! We would recommend reviews.io
Developer reply ·
Thanks for recommending us. Your support means so much!
The app helped us to improve our customer experience a lot and with any problem we always received great customer support. All in all really recommended.
Awesome App for anyone who are working with google ads. The support is very helpful and responding very quick so you can easily fix all problems. Really recommend that app!
The app is solid and the support is extraordinary, they are working fast and reliable! Would definitely recommend it!
It's overall the best profit tracking app that I found for Shopify. Looks nice, takes into consideration all the most important features! Would recommend it to everyone!
No documentation/YouTube tutorials, extremely overwhelming app. Cancels orders that aren't classified by Shopify as High Fraud but does its own classifications. So basically it cancelled orders from people that weren't trying to scam us but due to not finding the button to activate the automatic cancellation of fraud orders (main feature in my opinion) the orders that were fraud, slipped through. Not a good app for me, the second star is for the kind customer support but I need a set up guide not someone I have to ask 20 questions.
Developer reply ·
Thank you for your review. Let's address both points you bring up in your review: Documentation: NoFraud provides extensive documentation in its Help Center that covers every feature. There is also documentation in the welcome email you received when you signed up for the NoFraud service. Of course, you are always welcome to contact NoFraud via phone (yes, we provide phone support), chat, email and via our ticketing system within the NoFraud portal with any question you may have. When you sent your sole email to support on October 19th, asking for assistance on how to turn on the auto-cancel feature, you had mentioned that we did not have any video tutorials. Our customer service team responded to your inquiry immediately and said they would bring your suggestion up to the marketing team. We agree that a video tutorial would be helpful to those that learn best via video and are in the process of creating it - thank you for the suggestion! Decisioning: NoFraud uses cutting edge fraud prevention technology + human intelligence when necessary to provide a more accurate response than what Shopify provides. That is why you will see some orders that Shopify identifies as high risk that NoFraud said are safe to ship and vice versa. Our latest study shows that 23.8% of all orders Shopify deems as high risk are safe to ship, and we back our decision with a chargeback guarantee (Full study is available here: https://www.nofraud.com/shopify-case-study). The goal of using a service like NoFraud is not only to identify fraudulent transactions more accurately, but also to increase your order approval rate and eliminate manual review entirely. There are a few other apps in the app store that provide automation based on Shopify's decision exclusively and it seems like that is what you are looking for, rather than a robust fraud prevention solution that is a vast improvement over Shopify's native, basic product. We wish you much success in the future!
The app is the best solution I found out there, it takes the Ad costs from Facebook! The integration of Google Ads and the more individual entering for fulfillment costs like pick per product would be nice! I will be sticking with this app, good job!
