Kurafuchi

Extremely shocked and upset at the way this developer is handling their massive blunder that caused entire collections to be deleted from our store, without any way to get them back. They have provided zero assistance in fixing THEIR mistake, and to make matter worse, they are refusing to provide ANY compensation for the lost revenue that results from it. They act like simply informing customers is enough. Incredibly unserious and unprofessional. Avoid at all costs ! I will be looking into ways to hold this company accountable.

Synchronisation impossible. It keeps saying an SKU is required. Waste of time.

Spent hours translating my entire site only to find that the language does not automatically switch based on a visitor’s location. So my website is still very much single-language for everyone. What good is a translating app that doesn’t have geolocation? Checked all Help articles and the only geolocation app Shopify links to is no longer available in the App Store. So the Help articles are not even up to date. I then tried to contact support, but all I get is a chat widget with neverending three dots. A very frustrating experience.

Serious app. I had an issue with billing, but the developer promptly resolved it. The support is great.

I don’t know about the Paid Plan, but the Free Plan displays a large "powered by Globo Options App" in bold blue letters right under the personalization box. Looks spammy & unprofessional. If you’re going to use our site as an advertising billboard in such an obvious manner, we should be getting paid. Otherwise, make it discreet and tasteful so our customers don’t get turned off.

App stopped working without any warning or notification. Support not responding. I’m deleting it. There are plenty of other options.

I’ve been using this for a few months and I’m very underwhelmed by the results. Encountered an issue with the referral code not being generated. The support said it was a bug from a few days prior which they had since fixed, but clearly their "fix" didn’t generate the code and the problem was still there. I think it’s fair to say they should have notified me of this major bug when I inquired about this exact feature just two days prior. A big issue is that the app is not responsive or mobile-friendly at all and since all our influencers are on mobile, it doesn’t look good. I invested quite a lot of time in the setting up & getting familiar with this complicated app, and at a rate of 89$ a month, this has been a huge waste of resources. I’m done. Will be waiting for a better app to come along.

This app is easy to use, quick and efficient, and has worked perfectly over the Black Friday / Cyber Monday sales. After so many disappointments with annoying, over-complicated apps, I’m looking forward to using this one again for my Winter sales. Big thanks to the developper for a job well done ! x

I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) : There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan. A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system. The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now. The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.

UPDATE - after I posted a negative review, a support rep named Janie came to the rescue and was able to fix the problem in 5 minutes. If you are running into an issue, I recommend you ask for her directly in order to save time and sanity. ----- ABSOLUTE NIGHTMARE OF AN APP. Spent two whole days working on a page, only to get a red "internal server error" popup when I hit the Publish button. Contacted support thinking this would be fixed, 3 days later I feel like blowing my brains out. The whole conversation is completely absurd, it’s like talking to a prototype robot from the 80’s (except they have a korean idol as their avatar). I think I’m being pranked, it’s the only explanation that makes sense. It doesn’t seem like they are even looking into this bug, so not only did I lose 2 days of work, I also have been losing my mind trying to properly communicate with them, only to get zero help & zero answer as to why this is happening or how to get the friggin page finally published.

*** Oct 10 update *** Edited to add a star because I received a full refund, but the developer’s reply is misleading. I can certify that the page format gets lost as soon as you remove the app, without having touched the page at all after uninstalling. I simply refreshed the live page on my site and saw it lose all the formatting at once. Still do not recommend the app, even though the support seems reactive. The price is ridiculously high and the plan is to get people stuck paying forever for something that could be done as a one-shot for the price of a single month charge. Unless you create new pages very often, it’s not worth it. ---- Here’s the only important thing you should know : if you create any content using this app, you will be stuck paying 40$ or more each month, FOREVER. If you delete the app, you'll lose all the formatting because it has its own coding format which only works as long as you’re paying. That is, of course, not made clear at all in the app info nor the Help pages.

An absolute disaster of an app. I’ve had more issues with Klaviyo in the past 48 hours than I’ve had in 5 years with Mailchimp. The setup process gets stuck in a loop, the scheduled campaigns don’t send, the integrations don’t synch data properly. I had to email support 5 times in 2 days and not once were they helpful or even friendly. Their support seems to consists of a single person who can’t be bothered to offer any kind of assistance. When I finally managed to get my campaign delivered, it showed a big square blank instead of images. Klaviyo’s response? "It’s an Android issue, nothing we can do." Well guess what, I’m on an iPhone. Also, take into account that your card will be charged before you even send your first email, and rates are way overpriced for such a poor experience.

Very useful and well made app. I love the look ! The stats and the order search are a little buggy, but the tracking works perfectly and the button installation to the store was very smooth thanks to the tutorial.

Excellent app and excellent support, I couldn't be more satisfied !