Blockify Fraud Filter, Blocker
by Blockify · launched
View in Shopify App Store ↗Reviews (1776)
Install App to stop traffic form one country. But nothing happen, junk App
Developer reply ·
Hi Global Seafoods North America, We are so sorry to hear that the app didn't work as expected to block traffic from that specific country. This is definitely not the experience we want for you, as Blockify is built specifically to handle these types of restrictions easily. Our support team has already reached out to you directly to investigate what went wrong and help get this configured correctly for your store. Please check your inbox when you have a moment. We would love the opportunity to solve this issue for you and hopefully earn a second chance! Best regards, Kaylee - CS Lead from Blockify team
Im honestly so mad at this app. It has a block countries screen. It says "Add the countries you want to Block" it lists all countries, and includes at the top a "Add non-US countries" "Add Non-EU countries" etc... So i click those, as Im trying to block basically China/India and other non-US, non-EU etc... Done right? Easy? I assumed those were at the top because they were frequently used too. I needed to walk away, but came back to half a dozen messages from customers saying the website was down. And it was. Support said, sorry, "Add non-US" blocks the US. Im sorry... when its a "Block these countries" and you have a "non-US" option, that means block NON-US. Ie, The US is whitelisted. I mean, I should have realized before turning it on that that is BADLY worded. But I assumed both being an option at the top AND having read it over twice (and now again) that I had it set right. But no... they failed to account for their own double negative and Im out hundreds (if not thousands) because of it.
Developer reply ·
Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store. You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected. The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused. We've already escalated this to our product team to improve so no other merchant has to go through the same experience. We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended. Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.
It is not working as described.
Developer reply ·
Hi there, We’re really sorry to hear that the app didn’t work as expected for you. After checking your store, we found that the app embed was not enabled earlier, which may have caused the issue. At the moment, we can see that the embed has been turned on and the app is now working properly. We’ve also sent you a follow-up email to provide more detailed support and make sure everything runs smoothly on your end. Could you please check your inbox (and spam folder, just in case)? We’d truly appreciate the chance to assist you further and ensure everything is set up correctly.
I have used it for approximately 3 weeks, It blocked many unwanted orders but also I still kept getting orders in so I chatted with them and they suggested to use their beta option that blocks bot checkouts. 1 week later with almost 0 sales and 2k+ on ad spent ( usually averaging 1,5K revenue) I realized it was blocking 95% of the people that they were trying to checkout. Thousands of dollars in lost revenue because their beta version did not work with my theme. thanks but no thanks
Developer reply ·
Hi there, Thank you for taking the time to share your experience, we truly value your feedback and understand how concerning this situation must have been, especially with the impact on your sales. After carefully reviewing your case, our team has been looking closely into the behavior you described. Your cooperation and detailed report have been incredibly helpful, and we’re actively working on improvements to ensure the feature performs as expected across different setups. We’d really appreciate the chance to support you further. Please check your email, our team has reached out via direct support so we can assist you more closely and help review everything together. Thank you again for your feedback and for helping us improve. 🙏
The app is blocking so many other apps from my website, and we just can not fix it. We tried to contact you for so long, but no luck. Would love to change this review to 5 stars, but for now it looks impossible.
Developer reply ·
Hi there, we’re truly sorry you’ve had to deal with this, especially after trying for so long to reach us. We understand how disruptive it is when an app interferes with other apps on your Shopify store, and this isn’t the experience we want for you. We’ve carefully checked our support inbox but we still can’t find your earlier message. The last conversation we have on file is from December, so we’ve reached out to you again to get a few details and properly investigate what’s happening on your store. I hope you can give us another chance, we’ll prioritize this and work with you until it’s resolved. We really appreciate the chance to make this right. Best regards, Kaylee - Customer Support Leader at Blockify Team
It has no effect. It's impossible to block a country's IP address.!!!
Developer reply ·
Hi there, thank you for your feedback. We understand how frustrating this experience must have been. After checking our system logs, we found that the app was not taking effect at that time because Blockify’s App Embed had not been enabled, which is required for country/IP blocking to work on Shopify. This issue has now been resolved, and the blocking rules are working correctly after our team’s support session. Our Product Manager has also reached out to you directly via email to provide dedicated support and ensure everything is set up properly. Please check your inbox (and spam folder just in case). We’re here to help and truly appreciate your patience.
This app doesn't work. We signed up for the Enterprise tier.... but we still get bot abandoned checkouts and page views. Not worth the time or money. I've got screenshots, but they conveniently cannot be uploaded.
Developer reply ·
Hi, We’re truly sorry for the frustration you’ve experienced. We’d like to clarify that on Shopify, the checkout page is a protected area, meaning no third-party app (including Blockify) can fully prevent visitors or bots from entering checkout or creating abandoned checkouts. This is a platform-level limitation across the entire Shopify ecosystem, not specific to our app or plan. What Blockify can do is help validate and restrict risky order placements and reduce bot impact through rules and filters, but abandoned checkouts cannot be completely blocked by any app. Our support team has reached out to you directly via email to follow up on your case in more detail. We truly hope you’ll take a moment to read our message and allow us the opportunity to review your setup, understand the bot patterns you’re seeing, and support you properly. We’d really appreciate the chance to work with you and see if we can improve the situation together.
One star. I engaged with two support agents, Lina and later Florence. Lina stopped responding for extended periods, resulting in a chat that lasted nearly an hour solely because of prolonged response times. The issue itself was not complex, but the lack of timely communication made it impossible to proceed. By the time Florence intervened, I was already preparing to exit due to the delays. Lina made several statements that were incorrect, contradictory, and misleading. She stated that the bots “won’t hurt anything,” despite the fact that they were actively affecting my analytics and abandoned checkout data. She also stated that “blocking is not foolproof” and the app may or may not work because bots can change their IP addresses. This directly undermines the fundamental purpose of a security and bot-prevention solution. Her claim that the free plan is primarily for “exploring” features rather than actually using them contradicts the way the app is marketed and creates a misleading expectation for new users. Florence later reiterated the same limitations and added that DNS-level blocking, a critical security function, is still “in testing” and not available. This indicates that essential protection mechanisms are incomplete or not fully operational, regardless of whether a merchant is on a free or paid plan. For a security-focused app, this represents a significant reliability concern. After uninstalling the app, I immediately received back-to-back emails from Florence containing shifting explanations. Additionally, within thirty minutes of the initial installation, I was already receiving promotional emails from Blockify. The frequency, timing, and volume of these emails felt excessive and spam-like. As a small business owner, this experience was profoundly disappointing. Security tools must be dependable, transparent, and functional upon installation. Hearing directly from support that the app is “not foolproof” and may or may not work—even on paid tiers—raises serious concerns about reliability, consistency, and product readiness. Anything less than stable, predictable performance becomes a costly waste of time and resources. I strongly encourage prospective users to review the one-star feedback as well as comments from long-term users who have relied on this app for over a year. The recurring themes in those reviews reflect the same support, performance, and reliability issues I encountered.
Developer reply ·
Hi there, Thank you for taking the time to share such a detailed review, and we are truly sorry for the frustrating experience you had with both our app and our support. You are absolutely right that the long response times, inconsistent answers, and unclear explanation about bots and blocking are not acceptable for a security-focused app. Your comment about DNS-level blocking still being in testing and the email frequency feeling spam-like also shows we did not set expectations or our communication correctly. We have already escalated this case to our product and support leads to review your entire journey, retrain our team on clearer, more accurate messaging, and adjust our features and email flows so they better match what merchants expect from Blockify. Our product manager has reached out personally to share more details and provide a proper solution on your concern. I hope you can get back to us so that we can make things right. Thank you again for sharing feedback so that we can improve and we do hope to have another chance to serve you. Best regards, Kaylee - Customer Support Team Lead at Blockify
After uninstalling, they will make sure you get a lot of visits from your unwanted location, and many abandoned check out in daily basis.
Developer reply ·
Hi, We’re truly sorry to hear about your experience and that you felt frustrated. We really wish you had reached out to our support team so we could have assisted you directly. According to our records, the app was installed for less than an hour and no support ticket was created during that time — which may have caused some confusion about how to use or configure the app properly. We truly wish we’d had the chance to guide you and help resolve any concerns. Once the app is uninstalled, all of our scripts and codes are fully removed from your store, meaning we can no longer perform any actions or affect your site in any way. Therefore, any traffic issues occurring after the uninstall would be outside of our control, and unfortunately not something we can manage or block at that point. Our support team has already reached out to you via email to offer further assistance. We would sincerely appreciate the opportunity to help you have a better experience with our app if you’re open to giving us another chance.
Developer reply ·
Hi, Thank you so much for taking the time to share your feedback about Omega. We’re truly sorry for the inconvenience and for the less-than-ideal experience you had — this is not what we aim to deliver. Our support agent has already reached out to you privately to provide priority assistance, so please check your email when you have a moment. Regarding the issue you reported during the support session, it may have occurred because your store was accessed via the Shopify mobile application. Some features work best when used directly on a web browser, so we kindly suggest trying again on a browser such as Chrome or Safari to see if the issue is resolved. Thank you again for your patience and for helping us improve — we’re here to support you until everything is fully sorted. Should you need any further support, please feel free to reply to our support email or reach out to us anytime at support@omegatheme.com.
Developer reply ·
Hi there, We’re truly sorry to see that you rated your experience with Blockify as one star. Your feedback is incredibly important to us, and we sincerely apologize for any frustration or inconvenience you may have encountered. Our team is committed to providing the best possible service and support to our users. To better understand and address the issues you faced, we have reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. We would greatly appreciate it if you could take a moment to reply so that we can assist you further and work towards resolving any problems you may be experiencing. Your satisfaction is our top priority, and we are eager to help make your experience with Blockify a positive one. If there’s anything specific you’d like to discuss or any immediate concerns you have, please don’t hesitate to let us know in your reply. Thank you for bringing this to our attention. We look forward to hearing from you and assisting you in any way we can. Best regards, Kaylee from the Blockify Team
The online chat support is very slow and unable to adequately address questions or concerns. The app itself isn’t very intuitive or clear to use. My goal was simply to exclude certain countries from accessing my website, as I noticed a sudden surge in traffic and suspected bot activity. I blocked all the countries I could identify, but unfortunately, the app failed to do what it was supposed to. I have uninstalled it and will search for a more effective solutions.
Developer reply ·
Hi there, Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience with our app and support team. We completely understand how frustrating it must have been when the blocking feature didn’t work as expected, especially while you were trying to protect your store from unwanted traffic. Our team is continuously improving both the app’s performance and user interface, and your feedback helps us understand where to focus next. If you’re open to it, we’d really appreciate the opportunity to review what happened and make things right — please reach out again via live chat, email us at support@omegatheme.com, or simply reply to the follow-up email our agent sent earlier today. Thank you again for giving our app a try, and we wish you all the best with your store.
They advertise saying they can block checkout bots, I get thousands of abandoned checkout bots a day with some placing successful orders, and even after using this app it still continues and support doesn't know why. I do not recommend it if you are having this issue.
Developer reply ·
Hi, We’re truly sorry for the frustration and inconvenience this situation has caused you. It’s very upsetting to hear that abandoned checkout bots are still affecting your store despite using our app, and we deeply regret that your experience hasn’t met the expectations we strive to deliver. Some of these issues can be caused by complex bot behaviors or conflicts with other apps, which may not be fully preventable on our side. That said, we feel responsible for helping you as much as possible and want to make things right. We’ve sent you an email with detailed steps and we would be very grateful if you could reply so we can work closely with you to find a solution. Your feedback is incredibly valuable to us, and we sincerely hope to support you in resolving this issue.
Developer reply ·
Thank you for your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. We take all reviews seriously and appreciate you bringing this to our attention. Could you please share more details about what happened? Knowing more will help us understand what went wrong and how we can improve. We'd like to make things right if possible. Please feel free to contact us directly at support@omegatheme.com so we can discuss this further.
I installed Blockify to manage bot traffic, but it ended up doing more harm than good. It mistakenly treated legitimate search engine crawlers (like Googlebot) as threats and blocked them. As a result, the blocking screen was indexed instead of my actual product and collection pages, which led to a major drop in my search visibility. According to Shopify Support: "Blockify is treating legitimate search engine crawlers as threats and showing them the blocking screen, which then gets indexed instead of your actual product pages and collections." "This explains why disabling the app a week ago didn't help – the damage was already done to your search rankings, and recovery takes time even after fixing the root cause." This issue has had a serious impact on my store’s organic traffic and overall SEO health. Even after uninstalling the app, recovery is slow and ongoing. I do not recommend this app unless you're fully aware of the risks and have a way to control how it handles search engine bots.
Developer reply ·
Hi friend, We’re truly sorry to hear about your experience and the difficulties you’ve faced. We understand how important traffic and SEO health are for your store, and we regret the frustration this situation has caused. Our team is continuously working to improve Blockify so that merchants can manage traffic effectively without disruption. We also take feedback like yours seriously, as it helps us identify where we can enhance both features and safeguards. Our team has already reached out to work with you directly, and we hope you’ll give us the opportunity to continue supporting you. Thank you for sharing your feedback with us.
It doesn’t block anyone or any countries, it doesn’t work at all. I tried my website on three mobile phones and asked my friends to verify it for me. It doesn’t work!
Developer reply ·
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be when the app doesn’t work as expected. Our team is committed to resolving issues like this, and we’d love the opportunity to assist you. It’s possible that there might be a configuration issue or a specific setting that needs adjustment. Our support team would like to reach out to you to investigate the problem and ensure the app functions properly for you. Your satisfaction is our priority, and we’ll do everything we can to make things right. Thank you for giving us the chance to improve!
I received several SCAM customer sign ups and two fraud orders. It is set to block all of this and the app did not deliver. 10 out of 10 would not recommend!
Developer reply ·
We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you. Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible. We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.
They just want your money. I downloaded this app and submitted a help desk ticket to figure out how it could solve my problem. I was told to get the enterprise subscription to block checkout. The problem is not that deep and that was the best they could do. Deleting the app
Developer reply ·
Hi, We’re sorry to hear about your disappointment with the Blockify Fraud Blocker app. To clarify, the Fraud Blocker app is designed to protect your store from the moment a visitor accesses it and to prevent high-risk customers from placing orders. It does not directly block checkout, which is why our support team recommended the Blockify Checkout Rules app as a better fit for your specific needs. We understand that the upgrade suggestion in the Fraud Blocker app may not have matched your expectations, but our customer support team’s intention was to understand your requirements and guide you toward the most suitable solution. Since it seemed you did not wish to continue using the Blockify Fraud Blocker, we referred you to the Checkout Rules app, which is specifically designed to manage checkout-related blocking and restrictions. We have already reached out to you privately to provide further assistance. Please check your email and reply to us, or feel free to share more details with us directly at support@omegatheme.com — we’d really love to hear from you.
I cannot stress enough how abysmal the "help" for this app has been. I tried it once, it didn't block my bot traffic, I reached out for help and was just gaslit. I uninstalled and left a review. Blockify reached out to ask for another chance and, I tried again. Once again, after following their instructions, the app didn't work correctly. It's either blocking real potential customers/non-bot traffic with low risk scores or allowing almost everyone. When I tried "help" again, telling them I had over 23 visitors to my website from Hong Kong, but, didn't see the visitors on Blockify logs, I was told to block all of Hong Kong. What? No. The next suggestion was to upgrade to the Enterprise plan and block the Ips of fraudeulent orders. What? Again, no. Fraudulent orders is not the problem. Not getting solutions for the actual problems, however, is my main problem with this app, rendering it completely useless to me. And, now, days of wasted time.
Developer reply ·
Hi, We’re truly sorry to hear about your disappointing experience with Blockify. Your feedback is extremely valuable, and we sincerely apologize if our support and solutions didn’t meet your expectations. It’s clear we failed to address your concerns effectively, and we understand your frustration—especially regarding the bot traffic issue and the suggestions that didn’t align with your needs. We take full responsibility for not providing a clear, actionable resolution during your attempts with the app. Our team is actively working on improving both our detection accuracy and support process to ensure cases like yours are handled better. If you’re open to it, we’d love to revisit your setup with our senior technical team to provide a tailored solution and make up for your lost time. Thank you again for sharing this honest review—it helps us grow and improve. Please reach out directly to support@omegatheme.com or reply to our direct support email if you’d allow us one last chance to make things right. —The Blockify Team
Pretty useless customer support
Developer reply ·
Hi, We’re truly sorry to hear about your recent experience and completely understand how frustrating it must have been to receive spam access without a timely resolution. Unfortunately, our support team wasn’t able to assist you in time before the issue escalated, and for that, we sincerely apologize. Please know that your concerns were not ignored — our product owner has since reached out to you via email to provide a detailed explanation of what happened and how we plan to prevent this in the future. We truly care about your experience and would greatly appreciate it if you could take a moment to review that message. We would love the opportunity to assist you directly with that. Thank you again for your feedback — it helps us improve and grow. We genuinely hope you’ll consider giving us another chance to support you properly.
I got this app specifically for our increasing bot traffic. The reviews looked amazing so I installed it. On the 5th day I still got bot traffic and started cross-referencing bot orders vs activity log on this app and they didn't even show up. What happened next completely stunned me. Their support team actually ADMITTED IT DIDN'T WORK!!! Here's the message from them: "Hi there, This is Joyce from the Blockify support team.. Thanks again for your patience while we looked into the orders you mentioned. After checking with our technical team, we found that the app still receives and processes most visitor data as usual. However, in rare cases, it’s possible that: The buyer went directly to the checkout page, bypassing the storefront, which prevents our app from capturing the initial IP and browsing session. The buyer was using tools (like VPNs, proxies, or privacy-focused browsers) that changed their IP address during the journey — for example, from landing on the store to completing the checkout. This can result in the session being incomplete or invisible in the Visitor Analytics. We totally understand how frustrating this may be, especially when you’re relying on this data to block unwanted orders. Our product team is now aware of the concern and is reviewing how we can make the tracking more transparent. Thank you again for your feedback — it really helps us improve the app. If there’s anything else I can assist with, I’m here for you. Warm regards, Joyce Blockify Support Team" Deleted it immediately!
Developer reply ·
Hi there, Thank you for taking the time to share your experience — even though it's difficult to hear, we truly appreciate your honesty. We're deeply sorry that Blockify didn't deliver the protection you were hoping for, especially when you installed it specifically to manage increasing bot traffic. We understand how disappointing and even alarming it must have felt to see unwanted orders continue to come through, and then find that they weren’t even recorded in the app's activity log. That’s not the experience we aim to deliver, and we sincerely apologize for the frustration and inconvenience this caused you. We know a simple apology isn’t enough, which is why our Product Manager has already reached out to you directly via email. We’re hoping to better understand your store’s setup, walk through what happened, and see if there’s any way we can provide a better solution moving forward — whether that’s through additional features, a more tailored configuration, or simply learning how we can improve. We genuinely care about our users, and your feedback is not being taken lightly. It’s helping us refine our product, and we’d be grateful for the opportunity to turn this situation around and support you properly. Thank you again for trying Blockify. We know your trust is earned, and we hope you’ll consider giving us a second chance. Warm regards, The Blockify Team
trash app unless you pay
Developer reply ·
Hi there, I'm truly sorry to hear that you've had a frustrating experience with our app. We understand how important it is for our users to have a seamless and effective tool, whether using the free or premium version. Our customer support team has reached out to you to assist in resolving the issues you're encountering. We are committed to ensuring that our app works smoothly on your store and meets your needs. Please consider giving our app another chance. We're dedicated to making it right and providing you with a positive experience. Thank you for your feedback and patience. Best regards, Kaylee from Blockify Team
FAKE APP CREATE FAKE SENSE OF SECURITY In their free plan, I have blocked India traffic, but I still see IP from Mumbai. None of other IP/ country block app has this problem.
Developer reply ·
We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused. Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at support@omegatheme.com or respond to the message our 24/7 support team has sent regarding your concern. Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.
Site stopped loading collections 3 days after installing
Developer reply ·
Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business. We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue. We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.
Só funciona se pagar um plano, o plano gratuito não serve de nada!
Developer reply ·
Lamentamos muito ouvir que você teve essa experiência. Nosso plano gratuito foi projetado para oferecer uma introdução ao nosso aplicativo, proporcionando uma visão inicial de suas funcionalidades. Entendemos que pode não atender a todas as necessidades, e é por isso que oferecemos planos pagos com funcionalidades adicionais que muitos de nossos usuários acham úteis para suas necessidades específicas. Valorizamos imensamente seus comentários e gostaríamos muito de ouvir mais sobre sua experiência para entender melhor como podemos melhorar. Enviamos alguns e-mails solicitando seu feedback e gostaríamos muito que você respondesse para que possamos oferecer o suporte necessário e ajudá-lo da melhor forma possível. Estamos constantemente trabalhando para melhorar nossos serviços e sua opinião é fundamental para nós. Por favor, entre em contato diretamente conosco para que possamos resolver quaisquer problemas que você esteja enfrentando e garantir que sua experiência com nosso aplicativo seja positiva. Agradecemos a oportunidade de melhorar e esperamos poder ajudá-lo em breve.
The app has been blocking locations that shouldn't be blocking for I don't know how long, because I just realized today, and I have lost potential customers due to this. I can't even access the settings to correct it! It's quite disappointing and frustrating. Please help fix this issue.
Developer reply ·
Hello there, We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be. Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it. We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you. Thank you for using Blockify, and we look forward to hearing from you. Best regards, Kaylee
Removal app residue. The app is not okay. They didn't remove all residue and after few days your website will stop working. I try to reach support , Shopify expert also , they are always offline. Also i have reach them by email and Whatsapp from 7 hours nobody answering!
Developer reply ·
Hi there, Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday. On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right. Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega! Sincerely, Omega's Customer Support Team
The Bot Killer VPN/Proxy blocker was what I needed this app to do because I am getting LOTS of fraudulent order attempts as people attempt to test credit cards (we have a lot of priced products). When I explained that this wasn't working for ANY of the bots that were attacking us I was told that the bots "were doing things to trick our proxy blocker". Well, isn't that the point? They do stuff to "trick" you and you figure out how to do stuff that "tricks" them. And on and on goes the war.
Developer reply ·
Hi, Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had such a frustrating experience with the app and fraudulent order caused by hacker, that's not what we like to hear. We do care about our customer and apology for any inconvenience it caused. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email yuusat contact@omegatheme.com Thank you, The Omega team.
The customer service with this app is horrible if I could rate 0 stars I would. I had a chat with a rep by the name Lynn and she was very unprofessional. She even sent a crying laughing emoji after I asked can I block a customer by full name with the IP address. I am very upset and disappointed with the poor customer service and of course she doesn't care because this isn't her company nor will it affect her paycheck, A rep name Rosie reached and tried to correct things, but once I told her that Lynn was very unprofessional and I recently lost a loved one and just want to put the matter behind me; and asked for assistance with deleting my account she started antagonizing. Rosie proceeded to say, 'You seem to be going through it these days." after I asked for assistance with deleting my account. So, I politely asked for assistance again and Rosie replied, "You're having a rough day." I thought If I simply deleted the app I would be billed for the services, which is why I continued to ask for assistance. After asking Rosie for assistance a third time she finally told me how to delete my account. It sucks my experience was horrible, because I was looking forward to paying for the services and referring other businesses as well.
Developer reply ·
Hi, Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service. If you ever have additional feedback, please don't hesitate to email us at contact@omegatheme.com Thank you, Omega Customer Support team
Pretty much useless as it does not see bot traffic. And as it can not see it, it can be blocked by the app.
Developer reply ·
Hello, Thanks for taking your time to leave us a review on Shopify and sorry for the bad experience you had with our app. Our app cannot block the bot if IP address is dynamic, the app could not run properly by this way. Please try blocking by regions such as countries, cities. If you need any further assistance, please feel free to contact us at contact@omegatheme.com. We are more than happy to support you. Sorry again for any inconvenience you had. Best regards, Kaylee
