Appikon ‑ Back In Stock

Pu sa grand mère

Worked perfectly for years - then out of the blue stopped sending notifications - I shudder to think about how much revenue we have lost due to this. Support was USELESS in assisting with anything. Switched to another App.

We’ve been relying on this app to send Back In Stock notifications for a major product launch, a critical moment for our business. Their system completely failed to send the mass emails, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. If your business depends on reliable notifications or responsive support, stay far away from this app. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration.

One of the worst application that I have ever tried and awful team behind it. Scammers for not refunding my subscription despite the numerous issues with this app

Terrible customer service. The email service has not worked for over 2 weeks and they have left us hanging loosing a lot potential sales after a big restock... Wont trust them in any of their future apps if this is the way of operating.

This app does not work. The support team is not responding. Shopify needs to shut this app down.

The app has not been able to export our data after 4 months forcing us to integrate and pay a new app No answer or support

App has been broken for over a month + the customer support team stopped responding two weeks ago. The purpose of this app is to send restock emails, and it cannot do that. Last I was told, they were banned from their email client, and most of their customers probably still don't know everything stopped working.

Attention aux facturations abusives ! Nous utilisons cette application depuis un certain temps et plus de 3 000 dollars nous ont été facturés à tort principalement pour des SMS soi-disant envoyés, alors que : 1. Nous n'avons JAMAIS dépassé les limites d’envois affichées sur l’application 2. En janvier 2025, l’équipe nous a assuré par écrit que les SMS étaient désactivés pour notre compte. Pourtant, en mars 2025, plus de 400 dollars de frais SMS nous ont encore été facturés ! Les tarifs ne sont ni clairs ni accessibles, et il est impossible de désactiver complètement cette fonction depuis l’application. Ils rejètent la faute sur shopify en vous faisant croire que c'est Shopify qui facture les SMS. Nous considérons cela comme de la fraude pure et simple. Des remboursements ont été refusés malgré les preuves, et nous avons engagé des poursuites judiciaires. Vérifiez vos factures ligne par ligne. Cette application facture en toute opacité et rejette la faute sur les utilisateurs.

Appikon has decided to close down this app, with no support for exporting any data. They have also not preemptively notified customers that they are shutting down. Only when I reached out to their support about some issues we found they told us about their plans to shut down. Do not use this app.

DO NOT USE THIS BACK IN STOCK APP. Use any of the other million back in stock apps out there. This one misfires for us all the time, sending out "In Stock" notifications when none are actually in stock. This sends hundreds of emails/sms out, just for people to see it's still out of stock. Which means I lose all those potential sales. CHOOSE LITERALLY ANY OTHER APP.

Update 2: Customer support is now completely ignoring the messages and unwilling to look into what caused our issues. This has made me look for another app. It is pretty good while it works but when it doesn't, good luck. Update 1: App randomly stopped working for one month (not showing the sign up for restock button). We were not notified, hadn't made any changes to theme for months. We contacted support, and while the issue was resolved shortly, they are unwilling to investigate what caused this issue nor they are willing to give us 1 free month for which the app did not work as a compensation. Overall communication with support has been very subpar and disappointing. ORIGINAL: One of the first apps I recommend to anyone with new Shopify store as it always pays for itself. The integration was perfect for our theme and it just works, looks great and offers also Facebook restock notifications which is awesome. The interface could a bit more simpler ar places but since it's an app that just does it's job in the background, it works amazingly.

TERRIBLE EXPERIENCE - DO NOT RECOMMEND. This app malfunctions constantly. During two key product launches for my ecom site, this app malfunctioned, negatively impacted on my launch and causeING myself and my team immense stress. On launch night 1, the automated "notification" button stopped working, when we added products for the launch into stock. So at launch time, the wait list that we had built up and promoted for weeks to be notified and launch and get early access, was not notified. After trying to figure this out for 30 mins, I eventually had to give up and manually export the wait list data to separate SMS and EDM platforms and contact these wait list people individually myself. Because of this, I lost faith in keeping the "automate notifications" button ticked on the app, so I turned it off, prepared to manually play out the same process for future launches. Come to launch 2, this time, the app would not allow me to export ANY data. The "export CSV" function was not working. So not only could I not automatically notify the wait list, I now also couldn't manually notify the wait list. Both times, customer service told me they would "pass this on to the developer" as priority, I got no timeline, no urgency, and never any response or resolution. Thank god I didn't wait around for their help team to fix the problems on these launch nights - because they never did. I had to download a Google chrome plug in and manually scrape MY data off the app. Terrible functionality. Terrible service. Unreliable. Incredibly frustrating for businesses who rely on wait lists and spend a lot of time and money into building this lists, only for this app to ruin your entire marketing and launch strategy, not once, but twice. I have now deleted the app as my business and livelihood rely on a wait list strategy.

couldn't get to work

We are going through an extensive ADA (Americans with Disabilities Act) compliance update to our Shopify site and this is the only app that has not been helpful or had any resolutions or capabilities to bring the App and it's functionality when integrated, to comply with the American Web Content Accessibility Guidelines (WCAG); Americans with Disabilities Act (ADA)

Customer Service doesn't do anything at all - The app says emails were sent out, but absolutely nothing was delivered to my customers. Literally look elsewhere for back-in-stock notifications - if anything goes wrong, it won't get fixed.

The App worked wonderfully for a few months and then would send Back in Stock notifications for items that were out of stock/ have not been updated at random. I brought this to the customer service team and was unable to get a resolution. I sent examples of my stock history reports and compared them the the notification history dates, proving the item's inventory had not been updated. I was told this was impossible and proceeded to tell me it was my fault. I was very willing to work with the team and was given no response after 2 follow ups.

This app worked well for a couple of years for us, but it stopped working right before we had a big product launch and cost us a lot of sales. I tried to upgrade our subscription since we had collected a large number of out of stock notifications and kept getting a "server error message". And just like you'll see in the other 1 star reviews, when it stops working good luck getting any help from the company. Spend a little time and money finding a better solution to getting people to sign up for out of stock notifications and I wish I had paid more attention to the bad reviews from established companies. This app is a gamble that could cost you a lot of money when you need it the most.

The app is good when it works, it's been over a month and my issue is still not fixed after been assured it was going to be fixed. The communication from this company is woeful, I have to constantly chase them up and still no update. Look at other 1 star reviews to see similar issues. Off to Shopify to put in a complaint.

Customer support is terrible. Billing statements don't make any sense. The app charges monthly fees + useage fees - the usage fees are associated with the SMS messaging. Fees fluctuate every month and you can even cost double the amount of the monthly fee. App will not stop charging for SMS messages. Seem more like a scam than an app.

EDIT: 2022: App stopped sending emails. No response from developers. Changing to another app. PREVIOUS REVIEW 2021: This app is awesome and the support is even better! Installed the app and it worked instantly. I reached out to the support asking how I customise the appearance and they did it all of me in under 5 mins. Incredible!

App started sending out back in stock alerts randomly, and whenever I would edit a product range, all items even ones not available would trigger. I brought this up with support and at first the agent (Zia) had the nerve to say that I had done something wrong, then when I corrected him I didnt get a reponse for 4 days. When I followed up again and was put back through to Zia from another agent I was told it was in the dev pipeline (like I was somehow just supposed to know this) when I asked for at eta he went radio silent again. I am not going to pay 30usd a month for this glitchy app and terrible customer service. peace.

WORST customer service ever. Waiting for a simple answer for weeks. Always sending message to get as feedback they while come back to me whitin the next 24 or 48 hours. There is no problem to not be able to answer a question/fix a feature but just say it, it will avoid everyone to loose time.

Completely agree with the 1 star review below. The app was good until an issue occurred - it wasn't sending out the restock SMS notifications to our customers, which is causing a big loss in sales for us. We've tried to reach out to support twice, 1 guy literally just stopped replying, so we reached out to another guy but he also doesn't seem helpful. Until now we're still unable to send the SMS notifications, and it seems no one is going to fix this issue.

This app worked for a while but recently stopped working. Our texts do NOT get sent during restocks. Customer support chat says that it will be about less than 3 minutes to get a response. Hours go by then they will message you in the middle of the night and not resolve the issue. This is the second business day I have requested help and still have not gotten help. Multiple times now they have read my message and just not answered. It’s unbelievable how horrible the customer service is. It’s gone downhill lately so the older positive reviews I would have agreed with at the time but now, don’t waste your time. It will really impact your business when you plan restock dates and times for customers to get orders and then they just don’t help you for multiple days.

The domain verification does not work. I've confirmed with Shopify that everything has been set up properly (they confirmed) and the app developer keeps telling me that I did it wrong (or something along those lines). Basically 1 day to get a response from them, and the response is usually pointless and reiterating the situation.

I tried this app for 30 days. I did not get one sale from any back in stock emails that were sent. I repeatedly found inconsistencies in the dashboard and the reports of emails sent. When I tested it myself, sometimes I would get the back in stock email, sometimes not. Every time I brought these issues to the support staff, their standard answer was "our app is doing what it's supposed to do". That being said, I got $0 sales using this app. I will try another back in stock app.

Not the most user-friendly app. For each person that opts out, you have to manually remove their phone number. When I asked customer service for help, like can I make removal automatic I got completely absurd responses that didn't have anything to do with what I was saying.

I am so disappointed. I never write reviews, however this is necessary. We have ran out of stock on several different items and prior to us restocking them, myself and my team signed up from our website to be notified via email and text. We then uploaded over TEN restocks. NOT ONE OF US WERE NOTIFIED. NOT ONE. I reached out to support which was a JOKE. Three days later I am sitting here and it is still not fixed. I tested it again yesterday morning prior to uploading another restock and I literally just got a text message (still no email) almost 24 hours later. DO NOT waste your time or money on this service. You will lose a lot more then you will gain.

Avoid this app if you are running a serious business! Their service completely disappeared from our app dashboard before our major product launch, since we were relying on this service- we had to delay product launch until they fixed it. Reluctantly, we gave this service another chance after they offered us a discounted price. Today, their system sent out false notifications to our customers because the inventory count on some of our items went from 0 to -1 (NEGATIVE ONE) We now have to spend HOURS telling our customers that the notification they just received was a false alarm. No way to put those customers back on a notify list, to make things worse, we are sure our customers lost faith in the notify feature all together at this point! Using this app was a devastating hit to our new business.