Growave: Loyalty & Wishlist
by Growave
View in Shopify App Store ↗Reviews (1285)
I've been using this for years. The 199/month plan doesn't let you download customer data, and importing is a hassle. The translation is absolutely awful. There are plenty of cheaper apps out there now with similar features. I highly recommend new users avoid this app.
Developer reply ·
Hi Montagne de Pierre team, Thank you for sharing your experience! We are improving our customer data import and export process to make it as accurate and fast as possible, as we understand how crucial customer relationship management is. I have reached out to you via email and would be glad if you could reply to my message and describe in detail how we can assist you. Warmly, Joel
From the beginning of our 12-month journey with Growave, they've overpromised and under delivered. At the time we chose to install their app they had assured us the most important features we needed were going to be released within the next 30 days. Those features took another 180 days to be released, and even then, they weren't what had been described to us in our initial discussions. To make matters worse, Growave appears to have been caught entirely unaware and unprepared when Shopify required them to have a separate app for B2B and DTC stores last year. As a B2B store platform we were told by one of their employees that we needed to push an update to our store for their app. Once we did so, we lost the entire functionality of the app, along with any history or reporting from prior transactions. It appears to us they instructed their employees they needed to force all the B2B stores off their DTC app, and hadn't yet begun to build a B2B replacement app. In the months since, while attempting to work with their team to fix the problems they created - they've given our customers double the number of rewards they were supposed to have; their app has on multiple occasions allowed their discount coupons to be used multiple times on separate orders; and to this day we're still unable to download any of our store's reward data, with it taking multiple days to get the information sent to us from them. This app has cost thousands of dollars in erroneous rewards given out along with the hundreds of hours required by my team to investigate and attempt to rectify the many problems their app has created for us.
Developer reply ·
Hello Pawradise Raw team, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how critical stability, timely task delivery, and accurate data exports are for your business operations. Over the past year, significant platform-level changes within the Shopify ecosystem required structural updates across many apps, including ours. While this allowed us to introduce long-term improvements (including enhanced B2B data handling), we recognize that some timelines did not align with your expectations, and we regret the frustration this caused. Our team has reached out to you directly to ensure your remaining request is handled promptly and efficiently. Best regards, Growave Support Team
Worst experience I've had with an app or customer service. We tried this app, but it just didn't cut it, plus it has quite a few bugs and limitations, so we decided not to use it..., even though it sounds enticing and attractive to have Reviews, Wishlist and Loyalty all in one integrated app - but nothing further from the truth. But I thought, fine, not for us, let others make what they will of it, but we will uninstall it. And this is where the nightmare has started. We are 3 months after uninstallign the app, and we have still not managed to get rid of this app. The app installs counless: metafileds, metaobjects, structured and unstructured, read and read-only metafields and metaobjects. Your website gets riddled with about 20-30 such fields in: prodcuts, variants, customers, orders, etc. + garbage code that affects your website's performance. The worst part is that you simply can't remove them, even after the app has been removed. It completely messes up your website. We have gotten in contact with them countless times: dozens of emails, hours wasted, back and forth with incompetent customer service (different people, so not just one person) who simply can't remove them, doesn't know how to remove them, and/or they think they have removed them but have no idea if they did or not. They do not acknowledge the removal even after I sent them countless screenshots. I have also given them total access to the website, but they were still incapable to remove them. Not to mention all the weeks lost while they say they will get back to you with an update, and they never do. We have contacted Shopify support who have also raised this as a priority with them... still no result. Even Shopify can't hold them responsible. Shopify support agrees with me, and simply can't get a hold of them. Not even Shopify support has access or the power to remove all that garbage left behind by the app. Absolute madness. 3 months in, and we still haven't got a resolution. They even stopped replying now. I simply don't know what else to do, I'm desperate. I didn't want to give this review but it has to be a WARNING to everybody else. DO NOT mess your website with this app, unless you want to cause irreversible damage. I'm not even sure how they're allowed to operate on the Shopify app store when even Shopify support said this is unnaceptable. I'm not sure how they got those positive reviews when their customer service is so abysmal. Please, someone at Growave customer service get in touch with me, to look into this.
Developer reply ·
Hi the team at Munchyhub, Thank you for your feedback and for your patience while we investigated this thoroughly. Our development team has now completed a full cleanup and removed all Growave-related metafields and metaobjects from your store. I've reached out to you directly to confirm everything looks correct on your end and to assist further if needed. I truly regret the frustration this situation caused. Bina Head of Customer Support
Tuve una muy mala experiencia con la app, nunca pude configurarla al español, ya que automáticamente volvía a estar en inglés. Pese a que la respuesta por parte del soporte fue rápida, tampoco pudieron solucionarlo.
Developer reply ·
Hi team at Prix, Thanks for sharing your experience. I just want to clarify that all texts in Growave can be shown in Spanish through the Language Editor, but “Ways to earn” and “Ways to redeem” need to be translated manually in the Admin panel — otherwise the default English text will show. I’m happy to personally guide you through these steps so everything displays in Spanish the way you need. I just emailed you, please respond as soon as you can. Best, Binazir Head of Customer Support Team Growave
Developer reply ·
Hello Auntie Rana's team, Thank you for taking the time to post a review! We’re very sorry to see your 1-star review. Our team has already reached out to you directly to better understand the issue and help resolve it. Your feedback is very important to us, and we truly hope to improve your experience. Best regards, Joel Customer Support team.
This app completely messed up my review display. It started showing 1-star ratings on products that had no reviews at all, making my store look unreliable. Even after uninstalling the app, the issue persisted and didn’t automatically resolve. Extremely frustrating experience — do not recommend.
Developer reply ·
Dear Pangama Jewelry team, Thank you for sharing your experience — we truly appreciate your feedback, as it helps us continue to improve and provide better service to all our merchants. We take full responsibility for the issue you encountered and have worked to ensure it’s fully resolved. Our team promptly identified the cause of the product ratings display error and implemented a fix. The display is now functioning as expected, with no further action needed on your end. We greatly value our relationship with all our clients, and please rest assured that every piece of feedback is taken seriously. If you have any further questions or concerns, feel free to reach out — we’re here to help. Warm regards, Binazir Head of Customer Support Growave
I uninstalled but was charged $125? It said if I uninstalled I wouldn't be charged.
Developer reply ·
Dear team at RunnersWorld Tulsa, Thank you for reaching out and for bringing this to our attention. We completely understand how concerning this situation must be, and I want to assure you that we are here to help resolve this as quickly as possible. We have just sent you an email with further details on the next steps. To help our management team investigate the charge and find a solution for you, we kindly ask that you share a screenshot of the invoice. Once we receive it, we will review the matter promptly and work towards a resolution. Please know that your satisfaction is very important to us, and we truly appreciate the opportunity to assist you. We'll be looking forward to your reply and will do our best to ensure everything is taken care of smoothly. 🙏 If you have any further questions in the meantime, please don’t hesitate to let us know. We are always here to assist! Best regards, Growave Support Team
This app is terrible!!!!!!!!!! I found out that all the coupons they generate are still active after customers redeemed them (making you lose money)! I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me. They increased their price dramatically. CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN. They just announced another price increase, forcing you to pay $200 a month what used to cost $49 !!! Hopefully I'll find a competitor that will be loyal to his customers and won't charge them 35% more every year.
Developer reply ·
Dear Febron team, Thank you for sharing your feedback with us. We greatly appreciate your input, as it helps us continually improve our services and better meet the needs of our valued customers. After reviewing the issues raised, we’re pleased to inform you that the discrepancy in the reward program settings between 2022 and 2023 has been identified and resolved. This will prevent any future glitches related to discounts on your account. Regarding the recent pricing update, we understand your concerns and are happy to offer you the option to remain on your current plan at the previous pricing, provided the monthly order limit is not exceeded. We sincerely appreciate your patience as we worked through these matters, and we’re committed to ensuring your continued satisfaction with Growave. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. Best regards, Binazir Head of Customer Support Team Growave
The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.
Developer reply ·
Hello, The Anime Supply team, Thank you for sharing your feedback and bringing this issue to our attention. We appreciate your thorough investigation and the detailed information regarding the problem with the “Buy Now” button on your store’s product page. We understand that residual code from our app interfered with the product-form, affecting the buttons. While this wasn’t intentional, we acknowledge that improvements can be made to prevent such conflicts in the future. I’ve ensured that the issue has been resolved promptly. We’re committed to continuously enhancing the functionality of our app to ensure smooth integration with all themes. I’ve also reached out to you via email a few times and haven’t yet received a response. Would you mind taking a look and letting me know your thoughts? Best regards, Binazir Head of Customer Support Team Growave
I removed my review, but I am putting it back again. This app support is the worst you can even get. They will play with your website like a toy. The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Developer reply ·
Dear Snack Attack Team, Thank you for sharing your feedback. We take your concerns seriously and remain committed to providing a seamless experience for all users. If you’re encountering issues with the rewards feature on mobile, our team would be happy to investigate and resolve them as quickly as possible. Regarding your concern about reviews, we want to assure you that Shopify strictly prohibits fake reviews, and we fully adhere to their policies. Transparency and trust are at the core of everything we do. Your experience matters, and we’re dedicated to continuously improving our platform. If you’re open to it, I’d be happy to connect via call or email at your convenience to better understand your requirements and work toward a solution that meets your needs. Best regards, Binazir Head of Customer Support Team Growave
Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.
Developer reply ·
Dear Pillowfied team, I want to extend my sincere apologies for any inconvenience caused by recent changes to our pricing structure and the challenges faced during the app installation. Your feedback has been invaluable in refining our processes, and we appreciate your engagement with our customer service team. We acknowledge that the installation process didn't meet expectations, and we are committed to improving the experience. The decision to adjust pricing was made after careful consideration of various factors. We understand your concerns and value your loyalty. To ensure a seamless transition to the new pricing, I am open to discussing your individual case. I am available for a meeting via email or a personal call to address your concerns and maintain a positive experience with our application. I understand your decision to remove our application was disappointing, and I sincerely apologize for any frustration it may have caused. Unfortunately, my attempts to contact you via email and phone to discuss possible solutions were unsuccessful. Nevertheless, I want to assure you that I am always available and eager to address any concerns you may have. We highly value our partnership with you and would be delighted to resume our collaboration. If you have any specific questions or if there are areas of concern you'd like to discuss, please let me know a convenient time for you. I am committed to finding a resolution that ensures your satisfaction with our application. Thank you for your understanding and continued support. I look forward to the opportunity to reconnect and work towards a positive resolution. Begaiym, Client Care Specialist
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great. We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave. It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Developer reply ·
Dear SLOW RITUALS team, I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥 The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs. It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have. If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties. Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏 Begaiym, Client Care Specialist
I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:
Developer reply ·
Hello Shaman Sisters team, I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔 The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future. Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. We genuinely regret the problems your website faced due to our app. To address this, we have processed a refund for the months during which you were unable to utilize our services. We understand that you had to remove our application, and we deeply regret any inconvenience this may have caused. We always welcome the opportunity to collaborate with you again, and should you have any questions, we are here for you. I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰 Begaiym, Client Care Specialist
I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button. I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.
Developer reply ·
Hello Blondesister team, I appreciate your openness in sharing your experience with our app. Your insights are incredibly valuable to us, and I want to extend my sincere apologies for the challenges you've encountered while using our platform. I'm truly sorry to hear about the difficulties you've faced in customizing the rewards page and the visibility of the login button. Providing an intuitive and seamless experience is paramount to us, and I regret that we've fallen short in meeting these expectations. 😥🙏 Your feedback is being taken seriously, and we are currently in discussions with our development team to address the concerns you've raised. We are committed to working diligently to rectify these issues and ensure your satisfaction. Once again, please accept our sincere apologies for any inconvenience caused. Your feedback is instrumental in helping us improve and serve you better. Thank you for choosing us; we greatly appreciate your trust, and we assure you that we will strive to enhance your experience working with us. Begaiym, Client Care Specialist
Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years. The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business. Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(
Developer reply ·
Dear team atPeachy Athletic First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏 I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right. Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers. To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget. We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance. Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞 Thank you for your understanding. Best Regards, Begaiym, Reputation Manager
Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works! The social login function doesn't work at all!!!! I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend. Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.
Developer reply ·
Dear Megan and the ViVi Stationery Team, I hope this message finds you well. I want to address the concerns raised in your review and assure you that the issues you faced with our app have been resolved. Your feedback is invaluable, and I appreciate your patience throughout this process. I apologize for any inconvenience caused by our attempts to reach out. Our intention was to assist you in resolving app issues, and I understand our communication may not have aligned with your preferences. I'm grateful for your efforts in sharing the issue video and your eagerness to help identify the problems. Our dedicated developers have worked to ensure everything now functions as intended. Your feedback is taken seriously, and adjustments have been made to address the issues you faced. My goal is to provide you with a seamless experience with our app. I also want to apologize for any inconvenience caused by our phone calls. I tried to reach out to discuss and address concerns directly. Our team hopes for a chance to regain your trust and collaborate again. Thank you for sharing your thoughts. If you have additional feedback, please reach out. I look forward to providing you with an improved experience in the future. Warm regards, Begaiym, Reputation Manager
If you're migrating reviews from another platform, do not let Growave do your migration. During the sales demo call, I was cheerfully reassured that they have an expert development team who could do the full migration of my reviews from Yotpo to Growave. Not so. I prepared the csv file according to what I was told but each time their developers tried to import them, customer service would email saying something needed to be changed. The launch of my redesigned site was delayed because we were waiting to get all the old reviews in place. This happened 6 times and each time, it took 2 days to find out it wasn't what they wanted. This cost me almost 2 weeks. I've migrated from platform to platform before and have had issues, so it was expected to have to alter the csv a couple of times. But it became ridiculous. Despite everything being in the right place on the csv. Over half of the review images were missing. Every review imported as being from an "unverified" customer, so I had to go through and verify 500+ reviews. There was an empty field for a review heading, so the reviews looked incomplete--(all my reviews had headings but I was told to take that column out, as their app didn't allow space for headings). So I manually added all of the headings. Not wanting to wait for them to fix it, I added all the missing photos to their respective reviews. Then realized that my review comments---which can't be edited or removed via the dashboard--were showing up with strings of symbols in place of apostrophes, making it look like I don't know how to use punctuation. I asked for the review comments to be edited by their devs and was told they couldn't be changed but they could be removed (this is always customer service emailing, btw...they don't let you communicate with tech support or a developer at any point). So I said sure, just remove them and I'll add them back in later, with proper punctuation. As long as they didn't overwrite any of the updates I'd made the week before, that was fine with me. Customer support said the dev team wouldn't overwrite anything I'd added (photos, verification, review headings). Before 100% giving them the green light to remove my review comments, I reiterated that I DID NOT WANT THEM TO OVERWRITE MY EDITS. I'd spent a couple of full work days manually updating everything the import either missed or entered wrong. 3 days later, the devs completed the review comment removal and when I checked their work, there were 150+ less reviews showing up in my dashboard. Among the 399 that were there, the ones I manually added photos to now had zero photos. The review headings were missing and there were unverified customers again (they were all verified and I had fixed that!). I realized that what they did was they exported the reivews to a new csv, made some changes and then reimported it without adding new fields for verification status and review headings. So basically their new import overwrote all of my edits. I honestly can't explain how all the images I had added disappeared... At that point, I told customer support I was going to leave a frank review and uninstall the app, request a refund for the 2 months I paid them ($49/month). They got back to me right away and said they were so sorry and would give me 2 months free, plus the dev team would make everything right. I agreed to give them a second chance but a week later, the work had not been completed yet. When asked, customer service said they were very busy and that it wouldn't be done until the end of April---again, ridiculous. I said this was unacceptable and I wasn't going to wait weeks more for them to fix the mistakes they made (and this was not something I could fix, they make it impossible for you to DIY anything, the overlords have to do it all for you). Again, I let them know I would be uninstalling and leaving this review. I was begged for a 3rd chance and stupidly, I agreed to trust them yet again. Just checked their "fix" and I see now that there are product reviews showing on the wrong product pages, the wrong images are showing on reviews and I'm still missing half of my review images. I can't believe I was trusting enough to let this go on for almost 3 months. On top of the gigantic headache the review migration caused (not to mention missing my scheduled launch of our site redesign by 7 weeks because of Growave's tech support incompetence), the Rewards program is a disaster. If you've downloaded this app, be sure to dig deep into Rewards settings, paying special attention to the language used for automated customer messages (the ones triggered by members' actions). Many of them are worded in broken English and some are downright bizarre...lots of incorrect grammar and lack of punctuation, or coming across as totally unprofessional and even unfriendly. If you're operating in the U.S. and are planning to use any of this program's features, I recommend combing through all the automated messaging to fix errors and make them sound at least a little friendly. If you are migrating reviews, I also recommend adding your reviews--no matter how many you have--manually. Don't let their sunny sales team chirpily talk you into handing that over to their version of the Wizard of Oz, the silly, incompetent fool trying to control everything behind a curtain. For some reason, it seems impossible to perform a full migration of all reviews with their associated photos intact, despite having your csv perfectly constructed to match the template. For the record, another weird thing is the only full example name on their csv import template for reviews is...Sasha Gray. Which at first made me laugh but after the hell they've put me through, I think this company is really being run by a bunch of snarky kids who think they're outsmarting everyone. Not only is this app not worth $49/month, I feel like they should pay me for my time and for the last 3 months of lost revenue. Now I'm back to square one, starting over with a different app. Wish me luck.
Developer reply ·
Dear Fit for a Pit team, First and foremost, I want to sincerely apologize for the issues and inconveniences you encountered using our platform. Your detailed feedback is invaluable, and I assure you, that I read every word attentively. 🙏 Our primary goal has always been to provide users, including Shopify store owners like yourself, with impeccable service. I deeply regret that we failed to meet your expectations during the review migration process. Despite our efforts to ensure high-quality work, challenges can arise. However, addressing these challenges is our responsibility, and unfortunately, we fell short in your case. I'm pleased to inform you that we have undertaken serious measures to rectify the issues: 1. We have significantly improved the review migration process, paying special attention to images, verification, and headings. 2. We've launched updates to enhance our platform's functionality, particularly concerning review migrations. 3. We have also revisited and optimized our loyalty program settings, with a special focus on refining automated customer messages. To further assist our users, we have prepared a Quick Guide on How to Migrate Reviews (https://support.growave.io/en_US/knowledge-base-category-reviews/import-reviews-into-growave-quick-guide). This guide is designed to provide clear and concise instructions, ensuring a smooth migration process without complications. The mention of "Sasha Gray" in the CSV import template was inappropriate and did not align with our professional approach. This oversight has been corrected. Your constructive feedback provides us with an opportunity to learn and improve. Regardless of your decision regarding our platform, I genuinely wish you continued success with your Shopify store. 🤗 Best regards, Begaiym, Reputation Manager!
I used this app for over a year and it was a big mistake for our store. I would say that in the last year or so I received only a couple of reviews and I couldn't understand why. I changed from this provider to another and started getting reviews immediately. The cost of using this program is immeasurable to us.
Developer reply ·
Hi team at Playroom Avenue, 😇 Thank you for taking the time to share your experience with us. We're sorry to hear that you were disappointed with our product. Our goal is to provide our customers with the best possible experience, and we regret that we fell short in your case. 🙏🏻 We take all feedback seriously and we would like to use this opportunity to make things right. We have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. Our aim was to ensure a clear and accurate understanding of the situation with the Reviews feature as this information could assist us in comprehending the circumstances better and making the necessary improvements. We would greatly appreciate it if you could reach out to us at your earliest convenience so we can discuss a resolution that will work for you. ⭐️
I have ran into three major bugs so far. They still have at least one huge bug right now. 1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards. 2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed. 3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd. Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.
Developer reply ·
Dear team at Paducah Home Theater, I want to personally express our deepest regret for the significant challenges and inconveniences you experienced while using our app, especially regarding the Rewards program. Your feedback is crucial, and I truly apologize for the oversights and the resultant issues they caused for your business. 🙏💙 Upon thorough review of the concerns you raised, we've taken extensive measures to address and rectify each of these bugs. The loopholes you highlighted in the Rewards program, particularly those concerning the fraudulent generation of gift cards and the accumulation of points, have been meticulously addressed. We've reworked the logic behind our application to prevent such anomalies in the future and ensure the utmost integrity of our platform. Please rest assured that we are continuously learning from past challenges and making earnest efforts every day to enhance the reliability and efficiency of our app. We understand the gravity of the issues you faced, and our commitment to ensuring they don't reoccur is unwavering. Thank you for choosing us and for sharing your feedback, which has been instrumental in driving significant improvements. 🤗 Warm regards, Begaiym, Reputation Manager!
In search for a simple refer-a-friend function, I made the mistake of installing Growave. This app is absolute bloatware. It will install all sorts of functionality all over your site. Use with caution as every install has the potential to slow down your site and, unless you're using all functionality, that's by definition a bad outcome. Deleting it required removal from the app itself and from Shopify admin.
Developer reply ·
Hi team of Allster and Eddie, We are so sorry to learn that our app didn't meet your expectations 😞. Long-term and fruitful cooperation with our valuable customers is one of our main priorities, and that's why our big team works hard every day to make the app as easy and effective as possible. Growave is a 5-in-1 app for building loyal and trustful relations between shop owners and customer. Nevertheless, according to your marketing strategy and the needs of the shop, the features can be easily enabled or disabled. Moreover, our Support team works 24/7 to assist you with all your queries. All you need to do is reach out and the team will do their best to meet your expectations. As for loading speed. I totally understand how important it is for you to optimize your site's speed. However, I would like to kindly note that our platform and all of our products are loaded asynchronously so they don't affect the overall speed of page loading. We use a lazy load for our widgets, buttons, and icons. Please give us a chance to check if our app affected the site's speed or not. Our dev team will be happy to test the speed with our app and without. About deleting from Shopify dashboard, please let me kindly inform you that we use Shopify for charging our customers. That's why if you don't delete our app from there, you'll keep on being charged. We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Please let us know your thoughts. Looking forward to your reply 🙏🏻!
Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Developer reply ·
Dear team at AJ Craft Supplies, I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏 Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers. Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users. Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞 Warm regards, Begaiym, Reputation Manager!
A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.
Developer reply ·
Dear Shea Shea Bakery team, On behalf of Growave team, we would like to apologize for your negative experience with us 😥. Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application. We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests. Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔. Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly support@growave.io or via Live chat. By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔. We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.
Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company
Developer reply ·
Hi SNACKLINS team, We would like to apologize for your negative experience with our team.😥 As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question. Unfortunately, this happens when contact is not face-to-face. 😔 That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that. However, as we investigated, we found out that you have faced an issue with removing our app. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩 If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed. Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details. Thank you so much!✨
If you want to use Klaviyo with this app - STAY AWAY! The integration used to be good, but since they redesigned the app, the integration is brutal. The timing dosen't trigger emails through klaviyo. I've been trying to deal with their customer service in Kyrgyzstan for 6 days and I keep getting this message "Please let me clarify this moment with the developers and get back to you!" The first line doesn't have answers for anything. $99.99 a month for a brutal app - STAY AWAY
Developer reply ·
Hi, the team at ChargeTab, We are terribly sorry to learn that we have let you down😔. We sincerely appreciate you bringing this to our attention since we are always looking for ways to improve. I'd like kindly let you know that we have fixed all of the issues with Klaviyo and now everything should work smoothly. I really appreciate your constructive criticism that allowed us the opportunity to improve and do better🙌🏻. We would appreciate the opportunity for a second chance. I would also like to talk to you personally to ensure that we take all the necessary steps at providing you with the 5-star experience we are known for✨.
Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.
Developer reply ·
Dear team at 82NC, Thank you so much for your feedback! 🙌 We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. However, the new interface of our app is still in the process and we are taking all the attention in our account and doing as our merchants wish. Again please accept my deepest apologies. We will do our best to make it so that it won't never happen again and gain your trust. 🙏
Had one of the worst experiences with this app. Couldn't even begin to describe the months of back and forth while we helped them solved coding issue, fix crucial bugs and glitches. There is WAY too many codes that Growave implements on your site, 30+. This causes website to be slow and the user experience to be horrible. We upgraded our theme and deleted all the Growave codes because we were going to delete the App. Somehow we noticed that there was Growave code in the new theme! How it got there is highly suspicious. We deleted that App immediately after that. Over all this app is very novice in terms of functionality.
Developer reply ·
Dear team at East Meets West USA, I’m sorry to hear about your experience with our app didn’t meet the level of service we strive for. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🥺. Regarding your feedback, I would like to kindly let you know that our app affects the speed of the website loading but not significantly since all the scripts in it are minimized as much as possible and the files are loaded asynchronously. We always try to improve our app and speed is one of our top priorities today. As for the files, I'd like to kindly let you know that we only add the codes that help our features to work and function correctly on your website. Moreover, we only add them to the theme requested by the customers since we don't want to cause any errors and inconvenience from our end. Thank you again for taking the time to give us this feedback, I hope there’s another chance where you can try Growave again🙌🏻!
This is the second time I review this app as the owners offered me 3 months of free trial for testing again. On the second day I arrived at the conclusion that this app is slow as hell... With the speed tester that Shopify provides, grew from 28 to 47 points just for deleting this app. The reviews widget has a lazy load with at least 2 sec. delay. The email templates and the wishlist are ugly and not very customizable. Not very recommended!
Developer reply ·
Hey team at S3ART Store, Thanks a lot for your feedback! We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to grow 🙏. We use the Lazy Load strategy in the optimization of our app. It is a strategy for defining resources as non-blocking (non-critical) in order to delay the loading of those resources until they are really needed. This can shorten critical rendering steps, resulting in faster application load times. In spring 2021, we did a lot of work to improve the speed of our app with the Shopify team. They have very strict requirements for app developers and remove apps from the App Market if the app affects the shops' speed by more than 10%. We have passed all their tests and now continue to work on speed, as we want to be the best solution for our customers. Also, we want to mention that compared to many other apps, we have 5 features in one. We'll definitely take your feedback into account and continue to work on improving our app. Again, we are very sorry that we disappointed you 🥺. We really want to continue our cooperation with you and the manager of the Customer Support Department is trying to contact you, but it is unsuccessful 😔. It would be great if you could check our emails 🙏. Thanks a lot!
Seriously not happy with this app. I thought i was getting an all in one automatic app, as this is how it was explained to me. If someone comes in my store and makes a purchase...they get points when they check out. if someone comes in that was referred by someone else, the referrer gets points...all not true. I have a free app that already does what this offers. I don't see the point of spending so much money to get nothing extra for it. I want my IN STORE customers to get a bonus...not make myself work harder! Can i give it negative stars for false advertising?
Developer reply ·
Dear ROTD Crafter's Corner team, First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to us, and I want to assure you that we have taken it to heart and have acted upon it.🙇♀️🙏 Our Reward program, in particular, has undergone significant refinements. Today, it works much more efficiently, benefiting countless businesses every day by enhancing customer engagement and loyalty. We've carefully crafted it to ensure that it not only serves its primary purpose but exceeds expectations. Beyond the Rewards system, I'd like to highlight that our app has always been equipped with integral features such as the 'Wishlist' and 'Reviews'. The 'Wishlist' allows your customers to bookmark their desired items, enhancing user engagement, while the 'Reviews' feature provides a platform for authentic feedback, reinforcing trust and facilitating informed purchasing decisions for potential clients. Your satisfaction is our utmost priority, and it drives our continuous efforts to refine and perfect our offerings. Know that we're consistently working to make our app the best version of itself, so it serves your business's needs seamlessly. 🥰 Warm regards, Begaiym, Reputation Manager!
Bad UX and Judge me is better. Installed both and Judge me got 50 reviews in a week while Growave didn't. Judgeme is free as well.
Developer reply ·
Dear merchant, Hope you are having an amazing day! Thank you very much for sharing your feedback. We do value the opinions of each of our merchants. It is the most powerful engine for us to move forward! :) We share your opinion about Judge.me, it is one of the worthy apps, however, we would like to highlight that you could have collected even more reviews using Growave, you just seemed to have some difficulties with the app settings and as a result, were not able to get the most value and for that, we are really sorry... We would also like to note that our platform specializes not only in Reviews, we offer more than 5 useful apps (Loyalty&Rewards, Wishlist, Social Login, Shoppable Instagram) under one roof of Growave. And we wouldn't want to let you go like this, with bad thoughts about us on your mind and with the wrong foot we have gotten off on. What about starting all over again? :) Please rest assured that all your words have already been taken into account in order to improve our platform and make your experience way better with us this time. You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.
