Growave: Loyalty & Wishlist
by Growave
View in Shopify App Store ↗Reviews (1285)
Generally a good app at a good price. We are using the Klaviyo integration and sending reviews and follow ups with Klaviyo. There was an issue with the way our external email devs set up the Review requests that some reviews were credited to the wrong customers. When first identifying the issue and reaching out to the Growave support team, they were quite defensive looking for reasons that our observation was incorrect and that the reviews were with the correct customers. Instead of being accepting of issue and working together in trouble shooting to find the root cause.
Developer reply ·
Hi Norman, Thanks for updating your review and for your honest feedback. We're sorry our initial response came across as defensive. That wasn't our intention, and we appreciate you working with us to identify the root cause. Your feedback is helpful, and we'll keep it in mind going forward. Thanks again for your time and support. Kind regards, Growave team
Developer reply ·
Hello Johanna and By Pepites team, Thank you very much for your kind message - it is truly appreciated 🙌! It is so wonderful to see our app become valued part of your store and we are certain that you will explore more of our features along the way. We are always here to make your experience better! Sincerely, Growave Support Team
We’ve been using Growave for a while now, and it has become an essential part of our Shopify store. The app is easy to set up and customize, and the features have helped us significantly increase customer engagement. The support team is always quick to respond and very helpful whenever we have questions. Overall, a great experience, highly recommend Growave to any brand looking to strengthen their community and improve customer experience.
Developer reply ·
Hello, We Are Knitters team, Thank you so much for your feedback! We are really happy to see that our App is boosting your shop's sales. We are also excited to see that you have installed our App in your second shop and are ready to launch it! Our team is doing its best to meet your expectations and add new features! Thank you very much! Best regards, Joel
I have only been using Growave for a short time, and as a small business we are on a small plan, but I have to say that the customer service is excellent and the integration is smooth. There are a few features I'd like to see in Customer Reviews - particularly in being able to access information on who has been sent a review and when and being able to manually resend - features I had in my last integration. But overall very happy with the service and look forward to more updates to make it easier for me to engage with my customers.
Developer reply ·
Dear Wine at Home Team, Thank you so much for your thoughtful review — we truly appreciate you taking the time to share your experience with Growave. 💖 It’s wonderful to hear that the integration has gone smoothly and that our support team has been able to assist you effectively. Your trust means a great deal to us, and we're genuinely grateful for the opportunity to be part of your journey. We also appreciate your feedback regarding the Customer Reviews feature. Suggestions like yours help us better understand what matters most to our merchants and play a key role in shaping future improvements. ✨ If there’s ever anything you need, please don’t hesitate to reach out — we’re always just a message away and genuinely happy to support you. With warmest wishes, The Growave Support Team
Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it. However, update to 2.0 version changed the reviewer's name presentation function which I personally find absurd. After the update, in the free version, client's full name and surname are visible under the review, and if you want to keep your Client's information private and only show the surname's first letter, well, then you need to upgrade to a paid plan. Shouldn't privacy be a default option? I understand that you want to give Store Owners flexibility, and that's amazing, but keeping Client's surname hidden is such a weird thing to ask us to pay for. What I love about the update is the new design, it's clean and professional. Thanks for that.
Developer reply ·
Dear team at Preloved Branded, Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻! Janat, Growave Support team.
英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！
Developer reply ·
Hello Team at 15/e Organic, Thank you so much for your kind review! 🩷 We’re thrilled to hear that our support team has been quick and helpful in addressing your inquiries. We truly understand the importance of smooth communication, and we’re committed to improving the experience so you can reach out in any language you prefer. Your feedback is incredibly valuable to us, and we’re always here to assist with anything you need. Please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, The Growave Support Team こんにちは、15/e Organic チームの皆様、 素晴らしいレビューをいただき、ありがとうございます！🩷 サポートチームが迅速で役立つ対応をしているとのお言葉をいただき、大変嬉しく思います。円滑なコミュニケーションの重要性を理解しており、今後はご希望の言語でより簡単にご連絡いただけるよう改善してまいります。いただいたフィードバックは非常に貴重であり、今後とも何かお手伝いできることがあれば、どうぞご遠慮なくお知らせください。 他にお力になれることがあれば、いつでもご連絡ください！ よろしくお願いいたします、 Growave サポートチーム
Edit: With Growave V2, the platform seems more stable. Support is responsive and good at resolving issues. Still, the occasional bug but that is to be expected I suppose. We highly recommend Growave for your store. Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work. They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps. We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Developer reply ·
Hello, De Spelletjes Vrienden team, Thank you for taking the time to share your thoughts with us. We greatly value feedback from all our clients, as it helps us refine and improve our services. Localized bugs can occasionally arise and may differ from client to client. Our team worked diligently to identify and resolve the issue as quickly as possible. We recognize the importance of a seamless experience, especially when setting up a new store. We remain dedicated to enhancing your experience with Growave. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. Thank you for choosing Growave. 💙 Best regards, Binazir Head of Customer Support Team Growave
I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it. Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!
Developer reply ·
Dear Brett, Thank you for taking the time to share your experience with us! We truly understand your concerns regarding the price changes, and we greatly appreciate your willingness to continue exploring our app. It means so much to us that you’re open to discovering the value it can bring to your business. 🙏 We’re delighted to hear that our support manager was able to provide you with such outstanding assistance. It’s always our goal to ensure that our customers feel confident and well-supported throughout their journey with us. Knowing that we could make your experience a positive one truly means a lot to us. If you have any additional questions or need further assistance, please don’t hesitate to let us know. Our team is always here to guide you and ensure everything runs smoothly. 🙌 Your satisfaction is our top priority, and we’re committed to providing you with the best possible experience every step of the way. Thank you again for your kind words and for choosing Growave! 🌊 Warmest regards, Customer Support Team
powerful apps and nice support. Most functions is very well. But the price is too high
Developer reply ·
Dear team at NiceHCK Audio, Thank you for sharing your feedback and for your kind words about our powerful apps and support team. We’re glad to hear that you find most of our functions to be effective and that our support has been helpful to you. ❤️ We understand that pricing is a significant consideration, and we are continuously working to ensure that the value we provide through our features and support justifies the investment. Your feedback is important to us, and we’re committed to delivering even more value to our customers. If you have any specific concerns about pricing or would like to discuss how we can further support your business, please feel free to reach out. We’re here to help and appreciate your continued partnership. Best regards, Binazir Head of Customer Support Team Growave
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Developer reply ·
Dear Phoenix Florals Team, Thank you for revisiting your review! We’re thrilled to hear that we could resolve your issues and that our loyalty program is delivering value to your customers. Your feedback is incredibly important to us and helps drive continuous improvement. Regarding the email delivery challenges you mentioned, we’re pleased to share that all issues have been fully resolved. You can now count on seamless functionality moving forward. Your continued trust and support mean a great deal to us. If you have any further questions or suggestions, please don’t hesitate to reach out. We’re here to ensure your experience with Growave remains exceptional. 💖 Best regards, Binazir Head of Customer Support Team Growave
The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars. Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)
Developer reply ·
Dear GREENFORCE team, Thank you for taking the time to share your detailed feedback and for your kind words about our support team. We’re delighted to hear that you found our team helpful in addressing your customization needs. We understand your concerns regarding feature evaluation and tracking results. We continuously work to improve our app and provide tools that offer clear and accurate insights into performance. If you’d like, we can arrange a call or provide a detailed guide to help you better evaluate the tool’s impact on your community. Your input is invaluable to us as we strive to enhance our platform to meet our clients’ needs. We’re thrilled to know you’re happy with Growave overall, and we’re committed to ensuring your satisfaction going forward. 😇 Best regards, Binazir Head of Customer Support Team Growave
Thank you so much Begaiym for helping us to settle all the problem.
Developer reply ·
Dear TREEHOUSE THE SPIRITUAL SHOP Team, Thank you for sharing your feedback! We’re thrilled to know that all issues have been resolved to your satisfaction and truly appreciate your kind words for Begaiym. If you have any further questions, concerns, or suggestions, please don’t hesitate to get in touch. Our team remains committed to providing outstanding service and ensuring your continued success with Growave. Thank you for choosing Growave as your trusted partner. Your support means the world to us! 😇 Best regards, Binazir Head of Customer Support Team Growave
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Developer reply ·
Dear Lee and prettyFIT team,😍 We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses. Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖 Begaiym, Reputation Manager!
It's a great combination of features and price. Plus the support is solid. I've been with growave for a couple of years. But I'm not satisfied with the progress this app has (not) made in visual design. Nothing has changed. The overall visual design of the app is mediocre at best which doesn't help convert visitors very well. It feels very early 2000s. Growave needs to focus on design. We need more modern looking widgets and alternatives to the slider design for reviews. Why does it have to look so bad? Please look at Loox or other competitors which have card based design and grids. NOTE: I'm NOT talking about the Admin area. I'm talking about how the app looks on websites. Particularly the reviews.
Developer reply ·
Hi, the team at Coveralls, Thank you so much for your valuable feedback. Our team always ensures that you like our platform and that all your queries and requests get fulfilled quickly! 💖 We are always ready to go the extra mile to provide our friends with the highest quality care, and the fact that you have highlighted this means a world to us!😇 Thank you for making our day brighter! 💖 And thank you for pointing out the design of the features in the stores. There is always room for improvements and we working on it to make customers' experience great! ⭐️ Happy Growaving! ❤️
The app is very good and support is excellent and fast. I've uninstalled it because it makes it mandatory for customers to create an account, while I prefere to let them decide if they want to join the reward program (and create an account) or just purchase more quickly.
Developer reply ·
Hi, team ofmachebuoni, We appreciate your kind word for the app and Support team 🥰. Our team works hard every day to deserve your positive feedback. We’re delighted to hear that you received friendly, attentive service from our team. As for creating an account, I am afraid, without enabling an account, our app doesn't work. Nevertheless, we have forwarded your feedback to Product Management to review and implement in the closest updates. Please note that we are always here to assist you if you decide to come back. Hope to work with you again 🙌🏻!
A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.
Developer reply ·
Hi Melendy and THE HOUSE OF BLONDIE team! We really appreciate your feedback. Thanks to people like you we have a chance to grow and provide better service to more clients 🤗! We do admit that in total it took 3 days to solve the issue. Growave Team always wants to take care of each and every detail which can bring additional questions coming up further. Additionally, attentiveness and providing a good experience to every client is a top priority for us, therefore, we spend extra time on every request we are receiving. Moreover, we try to investigate thoroughly while resolving the merchant's queries which again can lead to taking some extra time. I really hope for your understanding on this matter 😊! We really appreciate you being a customer and are here for you anytime 🙌.
Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !
Developer reply ·
Dear team at Patricia Blanchet😊, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you❤️! Moreover, I will gladly forward your email to my colleagues from the Success team and they can reach out to you and share some tips to use all of the features of the app and benefit from them✨. Happy Growaving 💙!
I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!
Developer reply ·
Hi team at Rythmatix, We are very grateful that you took your time and share your feedback with us and all Shopify users. Alex passes his thanks as well. 😇 We are very glad to hear that our customer support managers made you feel welcome. 🔥 As for the app's backend, please be kindly informed that the app is optimizing with every update and your valuable feedback helps you to be better. It's absolutely a pleasure for us to help you with any of your requests, that's why please feel free to reach out if you need our assistance! ✨
I appreciate the Growave team's response as we have worked through problems to reach solutions and get everything operating as we need. When everything is in proper working order, it does exactly what we need for our complex system. I am grateful to the Growave team for being available and helpful, and for bringing so many features that my customers and I use constantly. We will continue to utilize this service as the backbone of our business.
Developer reply ·
Hi, the amazing team at Harbor and Sprout! Please let us express our gratitude for your wonderful review! It's our pleasure to assist a thoughtful client like you, and the fact that you appreciate our support means the world to us, truly! From our side, we will try our best to keep contributing to your business's growth 🥰 Have the best weekend!
Haven't implemented the app on our live store yet, but the customer service have been helpful. I will say there is a few delayed responses, but we usually get my problems solved.
Developer reply ·
Hi team at Plantish, Please accept our deepest gratitude for leaving a fabulous review and contributing your time to our growth! 😇 In our field our beloved merchants are foremost and therefore your feedback is highly appreciated by us. We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know. 🤩 Please reach out if you have any questions, we’d love to chat with you!
Amazing customer support team. They are very responsive, informative and friendly. This app has great features but would be even stronger with more control over member limits, filters and rules.
Developer reply ·
HeyGlamour Us Team ❤, We do appreciate your kind words and the feedback 🙌. Our main priority is that our customers are happy and satisfied with the app and support services too💖. We always strive to achieve our customers' expectations and work hard to make our app better day by day. We will keep improving Growave, and your feedback is very important for us. It really helps us to provide the best features. Thanks again for providing us with your review, have a good day ✨!
I have been using this app for loyal program. I love quick support. I hope this product would be more helpful and convenient near future.
Developer reply ·
Hello, dear glee-japan team 👋, Thank you for your valuable feedback on us and for sharing your experience with everyone here. We truly appreciate it and the whole Growave team feels incredibly happy to have a customer like you🥰. Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time you visit us 🤞. Thanks again for taking the time to leave a review!🤗 Have a joyful week ahead 🎈.
I am enjoying the cost benefit of having all the options for one low price. Ive had a couple of setup issues that were attended to quickly, however Im thinking my product page load speed has suffered as it takes some time to finish loading. Its not so bad because it still loads everything important quickly, but does does make my product pages look clunky.
Developer reply ·
Dear team atbedbuddies.com.au, Thank you for the review 🥰! Your feedback is much appreciated and helps our team improve. Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time 🥰! Thanks again for providing us with your review, we appreciate it✨!
An all in one app for reviews, Q&A, loyalty and more. Very powerful and the team is very responsive. I should say their services have improved even over the past few months.There is definitely room to improve the QA process. I also wish we could integrate with Klaviyo with other plans and not just the highest plan.
Developer reply ·
Hi there team at Devoteewear, Thank you a million for sharing your feedback on using our app, it means a lot to us! 🌞 Not only it boosts our motivation to know that our beloved clients are happy with our support, but also you help us grow and improve our platform. And for that, we are sincerely grateful! As for the integration with Klaviyo, we listened to our customers and made everything possible to make it available on lower plans! With the release of our new pricing this year, you can use it starting from the new "Growth" plan now, so feel free to check it out! 😉 Have a great time ahead!
We use this app to help us with reviews, instagram feed, social login and wishlist. It makes so much sense to have one app cover all the bases! So far it all works well. Any issues are dealt with promptly by the support team who are excellent, fast and responsive.
Developer reply ·
Greetings to team at Sea Level Australia! We are soo grateful that you found time and left us a review! ❤️ And we're really happy to see that you guys appreciate our all-in-one approach! We always try to include not only interesting and fruitful features, but also our love and care. So thank you again for the love you give back, Here's to spreading it more! 🦄
Does everything I need and is better than the old reward app I used. I'm not easy to persuade in changing apps as it's often a lot of work so props to them for making me switch!
Developer reply ·
Dear team at Clothilde Store, We do appreciate the time you took to leave us this review😇 We would like to thank you for sharing with us your wonderful feedback regarding the app. We are constantly working on the improvement of our app and feedback like yours is really important to us, it helps and motivates us to provide the best features and support that our merchants deserve. And as for your request for a free product in POS, we always go the extra mile and are ready to assist our dear and beloved merchants however, as we have previously informed you, we are not able to implement it, hope for your understanding😊 Nevertheless, we are happy to learn that you are managing to get the most out of our platform and glad to hear that your choice was in favor of our app😍 It’s always a pleasure to work with your team and we hope for many years of long-term cooperation with you❤️ Have a wonderful week ahead! Sincerely yours, Growave Team✌
Excellent service from the app team. They are fast to get back to your with your questions and are able to help you make small changes so the app works better for your particular store. Only downside is that you cant add birthdays to customers accounts at the till. The customer has to login on a computer and do this themselves. Otherwise, a great app.
We use Growave for our social proofing, certain email campaigns and referral that is on-the-way. Their customer support is excellent. The interface is not the easiest to navigate, but for our scale of operation, it is comprehensive and decent value for what it does from Reviews, Referrals, VIP and wishlist-ing.
Developer reply ·
Dear team at Sappho New Paradigm, we really appreciate the time you took to leave us this review. 😇 We would like to thank you for sharing with us your honest feedback regarding the app’s interface. We are constantly working on improvement of our app and feedback like yours is really important to us. Nevertheless, we are happy to learn that you are managing to get the most out of our platform. 😍 It’s always a pleasure to work with your team and we hope for many years of fruitful cooperation with you. ❤️
Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!
Developer reply ·
Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. 😇 Our priority is customer service and we are ecstatic that we hit that mark! 😍 Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you! Take care. 💖
I am enjoying the app so far. I wish that Wishlists worked like they do on Amazon, allowing people to buy gifts for their friends.
Developer reply ·
Thank you so much for your review, Roving House. So happy to know that you are enjoying Growave so far! 😍 We really appreciate the time you took to share your honest feedback with us. We always try to exceed our customers’ expectations and are ready to go an extra mile to help them to get what they want. ✨ With that being said, we would greatly appreciate it if you could share with us more about how Wishlists works on Amazon. If you meant the ability to share your lists with friends - we have a great news for you, because our Wishlists has this option and moreover, it is already available in your store. 😍 If you were referring to any other feature, please let us know. And maybe we could discuss it with our developers, to see if there are any possibilities to implement something similar in our platform for you. What do you think? Our support manager has already sent you an email. We will look forward to hearing from you soon. 😊
Customer support is excellent, very quick response and patient. The app really help to get orders, reviews and number of signups increased a lot. I like this app. However, the reporting / analytic functions are quite disappointed and not user-friendly.
Their customer service was very helpful and Kalys answered us promptly. Thank you!
Easy way to integrate review possibilities and social login. The support team was fast and delivered what I needed in a few hours turn around. I would just like to have some more flexibility when it come to fonts used in automated emails for example. I'd love to use our brand font.
I am very happy with the fact that SocialShopWave support, Eldar installed the App for me very fast. So, the service looks good. Victoria at Shopify told me that I have to wait three days for the App to work, so, I will write a new review, in a week when I see some result. Thank you Eldar for your big help, I was eager to get the App installed, so, for now I am very happy. Thank you again !!!
