The Nichole Collection

The worst. I have been trying to connect my store for over a year! Nothing is working. Not worth it. Move on

Worst customer service! Noone replies and when they do they push your issue to Shopify Help (who doesn't control the Shop App). Shop App has refused to publish my reviews for the past 6 months! I have reached out to them over 22 times in the past 6 months and they keep saying to contact Shopify General Help. I did contact Shopify General Help and they referred me to the Shop App, it's been a circle of chaos! I use a 3rd party review App, Loox and even they contacted Shop App to fix the problem and NOTHING has been done to fix my issue. They only allowed bad reviews to be published on my Shop app and no positive reviews I've had over 200 5 star reviews on my store and they REFUSE to publish those and they meet every single criteria to be published! What a bogus App!

I have been after them since Feb and it is now late July! They did not fix my problem and customer service keeps saying " It looks like this needs a bit more investigation, so I’ll be moving it to our Tier 2 team. They’ll take a closer look and get back to you with an update via email as soon as possible!" They do not import your reviews to your Shop app like it states they do. The reviews were sent BY THEM TO THE CUSTOMER, the customer sent a review and it never got posted to the Shop App! I have HUNDREDS of reviews that are missing from the shop app becuase of this app.

Customer service really goes above and beyond to help their customers. I left this app at first but after trying another app I decided to come back because the features this app offers are second to none and their customer service is truly amazing. I highly recommend this app to everyone.

The instructions are very easy! You do need to set aside some time to design your app, but you should anyways since it's your store. Rean was very helpful and very quick to help and solved my questions without pause. Thank you so much. I just installed this app today and built my app within 2 hours (because I was designing). I'll post an update once my app goes live.

I like the app. I just installed it. The problem is, I can't see what I'm posting before it posts. I want to be able to see what it's going to look like before I post it.

Great customer service. I'm in the process of replacing my other monthly billed apps to just using this app. Thanks so much!!

A Game-Changer for My Store! Amazon Importer has saved me so much time and effort. Importing products from Amazon is now super simple, fast, and accurate. I love how it pulls in all the product details, images, and pricing with just a few clicks. It’s super user-friendly and works perfectly with my Shopify store. Highly recommend it to anyone looking to expand their inventory without the hassle.

I absolutely love the Swatch King App! It’s the perfect tool for anyone who needs to organize and manage their color palette. Whether you’re a designer, artist, or just someone who loves color, this app is a game changer. The user interface is sleek, easy to navigate, and visually appealing. I can quickly create custom swatches, save my favorite colors, and even experiment with different combinations. The color picker is spot-on, and I appreciate how it provides color codes for easy reference. Plus, the ability to upload my own images to extract colors is incredibly useful. Highly recommend it to anyone looking to elevate their color game!

10 Stars! I cannot express enough how incredible Hakima's assistance has been in helping me with my website and the reviews app. From the moment I reached out to her, she exhibited the utmost professionalism, expertise, and genuine care for my project. Hakima's knowledge of web design and development is unparalleled. She took the time to understand my vision for the website and went above and beyond to make it a reality. Her attention to detail is remarkable, ensuring that every element of the reviews color and placements is not only visually stunning but also fully functional and user-friendly. What truly sets Hakima apart is her dedication to her clients. She patiently listened to my ideas, provided valuable insights, and collaborated with me every step of the way to ensure that the final product exceeded my expectations. Her communication skills are exceptional, keeping me updated regularly and promptly addressing any concerns or questions I had. Thanks to Hakima's expertise and hard work, The Nichole Collection now stands out as a professional and visually captivating online platform. I have received numerous compliments from customers and colleagues alike, all thanks to Hakima's talent and dedication. If you're looking for someone to help with your website, look no further than Hakima. She is a true gem in the world of web design, and I cannot recommend her highly enough. Thank you, Hakima, for your outstanding work and for helping me bring my vision to life!

I could not wait to leave a review. This is by far the best app I have ever installed. John was the key element in helping me put all my emails in the right order as far as how and when to send them out. He is also a master at creating beautiful, hip, cool, trendy emails. I actually discontinued another app for my emails because of Grid&Pixel AI email SMS. I can now have very professional emails going out that look like the big chain stores' emails at a fraction of the price. This app has been a life saver for my email marketing campaigns. Great job everyone! 10 stars

Great customer service. I this app and I how easy it is to use. It's exactly what I was looking for to help my store shine.

Great customer service. They even called me on the phone.

I'm giving this app 2 stars. The customer service is practically non-existent—I've been reaching out for 6 days and still haven’t received a reply. Additionally, when importing products from Etsy, the app often fails to import them correctly, creating a separate listing instead. It also doesn’t import the cost per item, which is causing major issues for me. I’m now showing over 10k in sales but with no margin, which is making tax calculations a nightmare. I’m going to uninstall this app.

UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset. This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another app it shows the items are in perfect transportation. This is horrible and is ruining my business! I am beyond mad at this app and waiting to hear from their developers! STILL NOT UPDATED! I have shipments that have been shipped and are in transit and this app is still showing the order is "pending" or "Label created" and it's been 6 days! I'm about to uninstall this app!

Just installed this app. Looks very cool on my site. I'll report back in a few months to see how it performs. Excited to see it work on my store.

I love this app. Thank you for all the support!

I can’t thank John enough for his amazing help in setting up my widgets! My site looks absolutely perfect now. This app truly is a one-stop solution—I've uninstalled all my other apps because it does everything I need and more. The process was seamless, and John’s support made it even better. Highly recommend this app and John’s expertise! If you’re looking to elevate your site, don’t hesitate to use this app!

Absolutely fantastic service from Anne! Anne went above and beyond to help me with installing the app and ensuring everything was set up perfectly. Not only did she handle the installation seamlessly, but she also took the time to walk me through every step when I had trouble understanding certain aspects. Her patience, clarity, and willingness to assist made the entire process smooth and stress-free. Anne’s support was top-notch, and I couldn't have asked for a better experience. If you need help with anything, I highly recommend reaching out to her—you won’t be disappointed! Great Service!!

I had an exceptional experience with customer service recently, all thanks to Helen! I reached out for assistance with the size chart, as I needed some detailed guidance. Not only did Helen provide me with clear and precise information, but she also went above and beyond when I requested a special feature. Her dedication to ensuring I had everything I needed was truly impressive. Helen's professionalism, attention to detail, and friendly demeanor made the entire process smooth and enjoyable. She demonstrated a genuine commitment to customer satisfaction, and I couldn’t be more grateful for her help. It's rare to encounter such outstanding service, and Helen is a shining example of excellence. Thank you, Helen, for making my experience fantastic!

Looks great . I like all the features this app provides. It certainly helps with the backorder messaging. I'm only using the backorder features now but will be looking into the other features they offer to see I may be able to use them as well.

Ceren's exceptional support made my app installation process seamless and stress-free! Her patience and thorough guidance throughout each step were truly invaluable. Her expertise and dedication ensured that I not only installed the app but also understood its functionality effortlessly. Ceren's customer service skills are exemplary, and her commitment to ensuring a smooth experience is commendable. Thank you, Ceren, for your outstanding support and for going above and beyond to assist me! Carlos helped me too today! Amazing support team! Thanks!

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

David was amazing! Great customer support. Totally fixed my issue. I was ready to drop the app but he saved the day and showed me how to correct the error. I made the error and didn't know how to fix it. David saved me! thank you!

I have been asking for 3 days now to get some help and no reply from you. I need help with this or I will have to uninstall it. Is anyone there to help me set it up? I have most of the work done, but I need your help. Please???

Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.

Reached out to customer service to help me and they were amazing! I had another review app installed which didn't work so I chose Rivyo instead and they are amazing! I love their customer service and they walked me through all the steps to get my questions answered. Very excited to see this app in my store. Highly recommend. Update..I need help with my app. Anyone available? Reviews won't import anymore!!

Seriously? Why can't I give 100 stars? I can't say enough great things about this app and the Customer service. The customer service I received from Evlop should be a role model for every single business out there. I have never experienced better customer service from any other company. Not only did they help me set up the app for my store, but they scheduled a Zoom call with me to teach me how to implement the settings for Google Play Store. How cool is that? Very cool! I am now all setup and excited to see my app in Google Play Store become live! Kudos to the Evlop team! Job well done! Keep up the great work.

just installed the app now. Let's see how it does. I'm hoping it works flawlessly. I have a lot of overseas customers and if this app does what it says it does, it'll be awesome!

I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.

I really like this app. I like how I can import videos from my supplier. I just installed this app, so I'm waiting to see how it performs. So far, the installation has been really easy.

Lee Ann is the best!! She helped me understand how my funnels work and she made sure they were done correctly. Now. I can sleep easier tonight knowing all is well with my funnels. Thank you so much.

This app is not showing in my store. Please help! I installed it and want to make sure it's going to show. Right now it's not showing.

Great customer service. I love this app! I just started using it and so far, so good. I love how this app works in my store. Very easy to set up and customer service is instant! Awesome job!

I love this app, but now it's not showing in my store. I need some help, please. I sent a few emails asking for support but no reply yet from support.

Love this app! If you're needing an app for your store that has kinds of icons for notifications on your site, get this app! I love it and I use it on my site. www.nicholecollection.com

great customer service! I love this app! Easy to use and great suggestions to add additional items to the cart.

Amazing app! I love this app! I've increased sales by adding this app because now my customers know when they can expect to receive their product. Highly recommend this app! Matthew was a big help! 10 Stars! Thank You - this means the world to us!

Been sending emails to you and no reply. I've been billed 3 separate times in a matter of 2 days. I need your help ASAP!

UPDATED review. I initially had an issue with the product reviews all displaying the same reviews on all the products. Come to find out it was an error on MY part. Customer service was excellent and showed me how to correct my mistake, I highly recommend this app! Love it and I'm making sales with it now! Yay 5 STARS!!!

Love this App! I uninstalled another app because I didn't need it after I used this one for a while. Love it! Highly recommend.

Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.

Really love this App! I love seeing how customers use my site. It's really interesting to see what products they click on and see how the whole process works. If you want to know how your customers behave on your site, this is the app to use. Customer service is instant and AWESOME!

So far so good. I really love all the other apps they offer as well inside this app. You can have all you want inside this one app! Love it!

Customer support is AMAZING! I just installed this app today so we'll see how it performs. So far, so good, looks amazing on my site!