Shiprocket: eCommerce Shipping

Very bad experience with Shiprocket's sales team. Before payment, the sales person promised that ₹2,999 would give us checkout for 100 orders. I asked him 4–6 times to confirm, and he said yes every time. After I paid, he changed his statement and said the plan is valid for only 1 month. This was never told before payment. This is clear mis-selling. I have requested a full refund. Other merchants, please get everything in writing before you pay.

After almost more than 6 months of using this platform I believe they should change the name to SHITrocket. The customer experience is pathetic. Their processes have been designed by some dumbass. I have had multiple instances wherein Firstly the shipment is delayed by a week or 10 days. After multiple follow ups for expediting the delivery process the Shipment is marked untraceable/under investigation. After 4-5 days of "investigation" the shipment is marked RTO. When asked how come if the shipment is untraceable can you raise an RTO. If the shipment was actually located why not deliver to the customer instead of raising RTO. And as expected, the product never arrives after RTO. Their policy is 60 days after RTO is initiated will they mark it as lost and then refund, as if it coming from Mars. Why does it take 60 days to return an item to origin? I cant believe a company like this has become so big that they are going for an IPO. They have huge holes in their processes, and I am sure that your investment will not take off in this shitrocket.

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention. Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account. Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026. Key Issues & Statistics (Verified from Account Ledger Data): Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80). Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit. Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items: 168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92 29 Fastrr integration deductions: -₹972.67 64 WhatsApp communication charges: -₹377.60 30 Delivery Boost & Brand Boost charges: -₹249.77 8 Payment Convenience fees: -₹103.60 The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS. This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions. My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller. And that's the biggest problem. A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation. To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform. Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems. How many times does a seller have to chase a shipping company just to get a shipment picked up? Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues. I personally DO NOT RECOMMEND SHIPROCKET based on my experience. If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into. This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues. Extremely disappointed. Poor experience. Would not recommend.

PLEASE READ THIS BEFORE INSTALLING SHIPROCKET — THIS IS MY GENUINE EXPERIENCE. Shiprocket, seriously, how long are you going to keep doing this? You have been running this business for years, and after all this time, basic things like actually getting shipments picked up, providing proper support, and taking responsibility when things go wrong still seem to be a struggle. My experience has been absolutely terrible. The pickup doesn't happen, the customer suffers, the seller suffers, and somehow the seller is still expected to keep chasing Shiprocket for a solution. And to other sellers reading this — please don't blindly trust the marketing. This is my genuine experience, and I'm writing this so other businesses can think twice before putting their customers and reputation at risk. Saahil Goel and the leadership team have had years to build and improve this platform. At this point, sellers shouldn't have to hear endless promises about how great the platform is while dealing with such basic service failures. A shipping platform is useless if the shipment isn't even picked up. And Shopify seriously needs to look at the apps it recommends to merchants. If an app is causing this kind of frustration for sellers, Shopify should seriously review whether it deserves to be on the platform at all. I would NOT recommend Shiprocket based on my experience. Before installing it, read independent reviews, speak to other sellers, and understand what you're getting into. Shiprocket can advertise itself as a huge e-commerce platform, but for a seller who is sitting there waiting for a pickup that never happens, none of those big numbers mean anything. Extremely disappointed. Extremely frustrated. Would not recommend.

**Think twice before trusting Shiprocket with your business shipments.** Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups. We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningful update. Every follow-up turns into the same cycle: **“Send AWB.”** Then silence or “investigation is ongoing.” Meanwhile, the AM has plenty of time to ask for **more business**, but apparently not enough time to resolve existing lost shipments. This is not how a logistics partner should treat merchants. **Extremely disappointed.**

no order is reflecting ..very disappointed

1. 40% parcels face FAKE DELIVERY ATTEMPTS 2. 20% parcels are RTO'ed without any delivery attempt 3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them 4. Charges premium rates for bullshit services 5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you

Worst customer service // Worst pick up service // Cant be trusted anymore

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

I hate this app. I purchased the Business Plan on July 16, 2026, but unfortunately, it has not been helpful. The charges are very high, and there is a significant difference between the advertised rate card and the actual prices I was charged. I expected better pricing and additional benefits with the Business Plan, but I haven't received any meaningful support or reduced shipping rates. Overall, I am disappointed with the value of this plan and do not feel it justifies its cost. ******************************************** Updating my review to 3.8 stars. Shiprocket, especially @Shiprocket entire customer support team, followed up and responded regarding the invalid discrepancy. I appreciate their efforts, responsiveness, and communication. For now, I’ll wait to see how things improve under the Business Plan, particularly concerning the remaining issues. If the service continues to improve and the pending concerns are resolved, I’ll be happy to update my rating further. ************** The app's customer support is good and responsive. However, the shipping charges are extremely high. They are taking both forward and reverse shipping charges on all shipments. We have delivered approximately 18 orders, and Shiprocket has charged both forward and return shipping charges on every shipment. Additionally, there is a very wrong discrepancy policy with Shiprocket and its courier partners. They are charging around ₹200 for shipping as well as ₹359 for discrepancy charges. Our product selling price was only ₹599, but Shiprocket took nearly ₹560 in total charges. Another major issue is that 2 of our products were lost by Shiprocket/courier partners during transit. For the lost products, they refunded only around 40% of the selling price, and that too was credited to the Shiprocket wallet instead of our bank account. We cannot properly use or withdraw the wallet balance because discrepancy charges continuously make the wallet balance negative. Whenever any refund or compensation amount is credited, it gets adjusted against the negative balance instead of being paid to us. They recover the negative amount first and then credit the remaining balance. Overall, there are too many charges, unfair discrepancy penalties, poor compensation for lost shipments, and non-transparent wallet settlement practices. Based on our experience, we do not recommend this app. Sellers should carefully review all shipping charges, discrepancy policies, and compensation terms before using this platform.

The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!

completely fraud services please monitor your account properly or they bills you in lacs of rupees no proper customer support I was suffering with one issue. very rude response. they will waste your time they abuse with bad words such a unproffesional app I have ever seen

Shiprocket's shipping rates are too high. Surface shipping options are not available. The ticket was closed without a resolution.

my shiprocket account is desable , kindly help me to make it live againe

Worst app, turned my business into nightmare. They have assigned 200-300 accounts to a single person who hardly takes call or do meetings. Despite reaching good number of orders the attitude is still "chalta hai" and very casual. If you're a new business, never ever trust this app. Rather go for any smaller aggregator or shipway, atleast they will guide you with business problems. with shiprocket you will end up with sleepless nights and worst part is even whole leadership is rotten, even if you escalate to leadership they will justify their casual behaviour. End of era of shiprocket. On top of this Shiprocket engage team also does a lot of discrepancy, they silently increase pricing and when questioned they ghost you completely.

1 Star I have been using Shiprocket for the last 5 years as a D2C seller, but the service quality in the last one month has become extremely disappointing. Multiple times, delivery courier staff opened our parcels and items were stolen during transit. We provided complete proof including packing videos from our side and theft proof videos from customers, but there has been absolutely no proper response from the support team over email. Both Shiprocket and Shiprocket Cargo support teams are not responding responsibly. This is causing huge losses and damaging customer trust for our brand. A LOSS AROUNG 45K TILL NOW. Very pathetic service and poor accountability. After 5 years of using Shiprocket, I am finally stopping their service. I would strongly recommend all D2C brands and e-commerce sellers to avoid using Shiprocket if they value their shipments and customer trust.

You will keep loosing your money and you would not even know and at the end your business will be in huge losses. 1. You create a shipment and put the exact dimenion and weight of your package BUT when the package dimension is scanned in their warehouse there would always be a difference of 1-3 mm because our manual dimension check will always be different from their machine scanned dimensions. Then they will raise that shipment in Weight Discrepancy and you will be charged an extra KG for that minimal change in the dimension. Then they will impose extra charges for your shipment due to the Discrepancy which are way more higher then the nominal shipping charges. They give the time to raise the issue to solve the Weight Discrepancy of that shipment but you know what. If it was a matter of few shipments then i can understand but they raise the question on every shipment and if you are shipping 100 order per day then you need a team of 2-3 people to handle these Discrepancy which is an additional expense just for the shiprocket. I have never faced these Weight Discrepancy issue with Courier partners like Amazon, Trackon, DTDC etc because my box size are volumetric fixed they have been charging me the exact same as per my boxes but do not know why SHIPROCKET is raising Discrepancy for the same boxes in 90% of my orders and since these courier do ignore minimal change in box size but Shiprocket has find this wasy to fill their pockets and loot their Vendors. For an additional 1 KG Discrepancy weight they are charging me Rs100 to 150 /-. See the Level of Charges and Penalty they are charging under Weight Discrepancy. This is only successful if you have small package products like jewellery etc. For Medium and Big Versatile products would not recommend at all. 2. Account managers are total Useless they does not anwer your calls. 3. Creating at ticket is a Task since everytime you try to create a ticket it will not be created there will always be an error or some comments by shiprocket due to which you would not be able to create the ticket. Only Genuine option to resolve the issue is by calling the Customer Care but get ready to waste your 45-50 mins to actually get it resolved. Would strongly recommend to directly ship from the courier partners rather these intermediary organizations.

i have connected my new ecommerce website with ship rocket, but in channel my new shopify website is not showing, can u check the error and fix it

Why this app is not compatible with our store

poor service not working properly i lost sale in lacs from this app not using this app it is stuck on checkout page not redirect properly to upi apps like g pay phone pay customer drop the order and sale is lost

Shiprocket is "EAST India company" of today's ecommerce world fraud app and company .. no support .. edit:- 23/4/26. they called us to remove this feedback in return with solution, but it was just fake calls.. . Shiprocket is pathetic and Parasite to D2C brands

This is the worst shipping company you could think of, it will ruin your business reputation and will make you pull your hair because they wont solve anything. Plus Fraudulent fake access weight charges you will keep on seeing on your bill and you wont be able to anything about that. Plus you will see TDS charges on your wallets in lacs that will take months for them to resolve and you will have to keep recharging their wallet.

VERY BED EXPERINCE

Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

We have been using Shiprocket for our shipping operations, but our experience has been extremely disappointing and financially damaging. There are **serious issues with weight discrepancy charges**. The invoiced weight shown on shipments is often **less**, but a **higher amount is deducted from the wallet**, which clearly does not match the invoice or actual package weight. Despite using standard, verified packaging, repeated and unjustified weight disputes are raised. Additionally, we have faced **unfair wallet deductions**, lack of transparent billing, and **no clear justification or resolution** even after raising multiple tickets. RTO losses are another major concern. Many shipments are marked as **attempted or customer refused without any real delivery attempt**, leading to unnecessary returns, higher costs, and loss of trust with customers. These RTOs directly impact seller profitability, and there is no accountability at courier level. Overall, this feels like a **systematic issue** rather than isolated cases. The lack of transparency, incorrect deductions, and repeated RTO losses make it very hard for a seller to rely on Shiprocket as a logistics partner. We strongly advise other sellers to **monitor wallet deductions, weight disputes, and invoices very carefully** before scaling with this platform.

Very poor delivery service. 3 delivery attempts were marked failed, but no call was received by the customer even once. Still the reason shows “Customer refused”, which is completely incorrect. Such false updates are unacceptable and harm seller and customer trust.

One of the worst app to use for shipping. They take 15 days to deliver the products & support is 3rd class. The POC is of no use. No response to calls & messages. And ticket gets closed automatically. Took 15 days for them to deliver an order within the city of Bangalore. And one more order is still in transit even after 15 days. And we have to refund to our customers, which is loss of material and trust.

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

PATHETIC and UNETHICAL!!!!! I wish I could give them a negative rating. They are CHEATERS, THIEVES, and survive on the hard-earned money of new businesses. PLEASE DO READ ALL THE REVIEWS AND TAKE A CALL! The number of one-star ratings is ~ 130!!!!! I am not using them for 4 months - I integrated my Shopify store with them 4 months ago, but started selling products only less than a month ago on my store and stopped selling 2 weeks ago, thanks to Shiprocket. This review has 2 parts: 1st part is my initial review 2nd part is the list of SERIOUS CHALLENGES I faced with them. Please keep these in mind before going for them so that you do not suffer later - you lose precious money and time (days - weeks in my case), your valuable reputation, and your peace of mind. I suggest you spend 15 minutes right now to save yourself from lots of trouble later. 1st PART BEGINS: I would encourage you to take into consideration all these factors before going for them - PLEASE READ THEIR REVIEWS AND ASK YOUR ACCOUNT MANAGER ALL THESE QUESTIONS, OTHERWISE YOU WILL BE IN SERIOUS TROUBLE. I started my dropshipping business 3 weeks ago. Over this time, I have given Shiprocket a business of ~ 50 INR K - could be more than that. I have a small business, and I am working alone right now. I was getting more than 100 orders per day as well. However, I have faced MULTIPLE SERIOUS CHALLENGES with the services of Shiprocket, and my new business is on the verge of shutting down. Bottom line ~ 70% RTOs. I was literally begging my account manager to help me before writing this review. In my case, the account manager had no clue what he was telling me. He would tell me different things on different days. We put in a lot of time (many days) to manually call the customers to confirm orders. We also sent WhatsApp confirmation messages to them. The same customers were later calling us to say that, if you cannot deliver, why do you take orders? Rather than spending time on expanding my business, product research, marketing, and analysis, I am spending the whole day on non-deliveries and RTOs. I understand some of them were genuine RTOs. However, many, and I mean many of them, were initiated by the delivery partners. I pay on average ~ INR 170 to Shiprocket for shipping for every order, and I am working on wafer-thin margins. This is what I have faced in many cases. I have the recordings also: - The delivery partner is asking the customer to cancel the order, giving multiple reasons - They tell the customer that the order will be fake - They refuse to travel to the customer's home even if it is 2-3 km away, - They do not call the customer even once, and many customers have told me that they had no clue when they were contacted - they tell me, just like they took my call, they would have taken any other call - They call them from IVR, and in many cases, customers who are unable to call back on IVR are helpless - They tell the customer that their home is out of the service area. My question: Why did you agree to deliver in the first place? and charge me for forward delivery, and now I have to pay for RTO as well. They claim they make 3 attempts to a customer for delivery, but in many cases, they do not make even one. Also, the solution they have given me is to hire a person to call customers for deliveries. This is a loss of revenue for me - many customers have cancelled because of these delivery partners; there is a loss of reputation - delivery partners telling the customers that the orders would be fake; I have to pay for forward delivery charges and RTO charges as well. I can't afford this much wastage of my money and time, which could otherwise have been used in more productive activities Last week's example - I must have spent ~8-9 hours per day on such issues, and then was awake the entire night to place the orders in the system, because I can call my customers in the daytime only. The entire day, I call the RTO customers. I cannot take more orders because of these challenges; the previous orders are not fulfilled, I do not get my revenue, and I can't pay my suppliers, who want advance payment. I have proof (recordings) that many of them are because of the problems I mentioned above. Also, I do not get time at all to analyse the performance of my business! Customer support is useless and gives set answers even after I share the recordings. They say that they will refund the forward delivery and RTO charges when deliveries are improper. I spend my entire day calling customers to get recordings as proof. But no success. My average order number was 100 per day, and I was selling only one product. What would happen if I sold more than 1 product, and the orders increased to more than 1000 per day? Should I keep on hiring people to call the customers? Does ShipRocket have no accountability? I have many orders in transit, but I do not know how they will be fulfilled. And I have orders with me that I am scared to place with them now. Rather than wasting money on undelivered orders and fake RTOs, I would rather cancel the customer orders. SERIOUSLY DO NOT KNOW WHAT TO DO. 2nd PART BEGINS: FAKE RTOs - My number of delivered orders is 90, and RTOs are more than 170 in number, ALMOST 70% of my orders. This is a joke. Do they want me to assume that 70% of my customers returned the product? I called many customers myself and have proof that MANY were fake RTOs. Customers are calling from their side and enquiring about the product. I had no answer. I have recordings. I am not saying all are fake, but many of them are. Why should there be even 1 fake RTO when I am paying you for forward delivery in advance without asking any questions? Again, we manually called customers for days to confirm orders. We also sent WhatsApp confirmation messages to them. The same customers were later calling us to say that if you cannot deliver, why do you take orders? Let's assume out of 170, only 85 (50%) were fake RTO - I am confident that it will be more. Product price = 699/- Revenue loss = 699 X 85 = Rs. 59,415 for a business that has begun operations a couple of weeks ago. I stopped my business ~ 2 weeks ago because of a lack of funds - you have to pay your suppliers in advance and run ads. I went for early COD with Shiprocket, and because I was working on wafer-thin margins, I thought of cancelling it as it costs me ~1% of my sales, but I am glad I went for it. Otherwise, I might still be waiting for the money from those 90 deliveries - by the way, it's stuck on 89/90 for I do not know how many days. One time, after all these challenges, they stopped my COD remittance payment also- because my wallet went into negative because of RTOs, and they told me to first recharge, and then they will release it. Also, now to sell these fake RTO units, I have to again pay the forward delivery charges (assuming none of them are RTO) and run Meta ads. They claim they make 3 attempts for every delivery. The reality is that sometimes they will not even make one, and even if they make one and the customer is not available, the delivery person will ask them to cancel. The delivery person will take the customer's cancellation OTP and cancel the order. Later, you have to waste your time with customer support, giving them phone recordings, and they will reply with standard answers that the OTP was provided by the customer. Then you tell them that please listen to the recordings and that the delivery partner asked the customer to provide the cancellation OTP. You will be caught in a whirlpool of emails going to and fro, Excel sheets, maintaining a record of tickets - some tickets will be closed without your consent, some will be partially closed. You cannot raise a reattempt request for RTO even if it is fake, and you have the recording. Then you raise a ticket and make a record of it, and you get some reply after 2 days, so match it with the many spreadsheets that you have maintained day-wise. In my case, I have many Excel sheets for every day. E-commerce is a business where one tries to reach the masses, do upselling, do retargeting, and try to convert customers, but here they have made it a B2B kind of affair, where you have long sales cycles and you end up making multiple calls to multiple stakeholders for your deliveries. And there have been cases where customers were not contacted even once (manual or IVR), and it went to RTO. I have recordings, and it is clear that customers are not lying. It appears as if they do not even have the intention to make deliveries. Delivery partners will refuse to go to the customer's location and ask them to travel to their office or some other location; otherwise cancel. Please put yourself in the customer's shoes and tell me what you would do in such a situation. And then the customer support will tell that they got the OTP from the end customer. Delivery partners will not call them from their mobile phones, and the IVR call will go. If the customers are not able to pick up, they can't call back - attempt counted. And, if delivery partners can't go to the customer address, why did Shiprocket take the delivery in the first place - to earn freight charges, forward delivery, + RTO - for free? The company has one more way of looting businesses - weight discrepancies. They charge you for very small products at a price equivalent to 1 kg. We had ~100 weight discrepancies for our very small products. Also, they have stopped our hard-earned remittance. The account managers are unprofessional and do not respond. [...]

Third class app. third class company. please never use this if you are new or doing e-commerce business.

Worst shipping experience ever. Absolute joke of a company. Pending for 2+ months: I’ve been waiting over TWO MONTHS for resolution on missing parcels and claims. Still nothing. Worst logistics partner ever. Scammy, useless, and full of excuses. Stolen Products: AWB IDs 19041803490795, 1504864576384 (Delhivery). Another claim 362946597038. In each AWB, I shipped 3 products, but only 2 were delivered. The courier straight up STOLE 1 product from my packaging. I submitted all proofs, yet Shiprocket rejected the claim without logic. Disposed Off Scam: Many of my products are still lying in their office under “disposed off” status — shipments that I never sent there. Instead of resolving, they’re shamelessly asking me to come and collect from their office in Sultanpur, Delhi, as if it’s my fault. Total harassment. Excuses & SOP Drama: Every single time, they hide behind nonsense like “courier has images,” “applied weight lesser,” “waiver not aligned with SOP.” Just jargon to deny responsibility. They also apply incorrect weight charges on shipments to loot more money. Zero Accountability: Shipments are safe in THEIR office (their own words), yet they expect me to book reverse pickups, visit their office, or pay fresh freight to get my own stock back. WTF is this? This company is an absolute nightmare — delays, theft, rejection of valid claims, fake weight charges, and shameless excuses. They’re experts at wasting merchants’ time and money. This company is only good at dragging, rejecting, and passing the buck. Every ticket is a new circus of excuses. They waste time, play blame games with courier partners, and make merchants suffer. If you care about your business, stay away from Shiprocket. They’ll take your shipments, lose/misplace them, and then make YOU run after them to collect what’s left. Absolute scammy service.

If you want to save your eCommerce business, don't use Shiprocket as your shipping partner. I can give you 10 reasons for this advice: 1. Unqualified/unprofessional support staff. 2. Fake weight discrepancies - They steal money from your wallet without giving you any proof of weight discrepancies. They can even create weight dispute 2 months later of your shipment delivery. 3. Label tampering at the hubs. They full support their delivery staff even knowing that the parcels are being theft in their hubs. 4. FAKE delivery attempts. Even when the customers say that no one called about the delivery, their delivery boys reports that the customer was not available at the delivery address. Shiprocket fully supports these liar delivery boys. 5. Support tickets will be closed without adding any comments or answers. 6. No responsibility of lost and damaged shipments. 7. COD remittance will be pending for months and no one will respond on your tickets for it. 8. Support team plays ball-passing game when you are in trouble to deliver your shipments on time. 9. If you have breakable items in your shipment and it's returning back to you, only by the grace of god it can return to you unbroken. In 90% cases it will be broken. 10. It's not possible to get any claim for your lost or damaged shipments. There are a few more but if you are a wise eCommerce business owner the above are sufficient to avoid Shiprocket!! We have used them for 5-6 months and finally said goodbye to them now.

I see now why there are so many negative reviews after using their services. The support is almost non-existent from Shiprockets side, you would need to handle it directly with the courier companies. Even after raising the issues with the concerned team and AMs assigned there is no resolution for weeks. They will keep asking for rubbish documents in order to stretch the case in the end so that seller (you) would just drop it. This is very unprofessional behaviour and there is no fear of losing customers, as I can tell by observing them. As my orders increased the problems multiplied. Can't sustain this system for long run, moving on to find a reliable shipping broker which values its customers.

sabke sab third class log account manager ek number ka kam chor 10 din se late hone vale kafi parcle fir b koe solution nai such third class team dont use this boss b vale sabke sab

3rd class service by shiprocket no option to edit cod details product add or remove and tracking info not sync automaticly and worst customer service

Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO. Their team is so irrelevant they have a script they will just read it they don't have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not. I have raised complaints so many times they haven't given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark. When it comes to accountability (What's that?). Shiprocket will always say, "It's from the courier company's end" Dude? Then why are you here? Just to deduct money from the wallet of your customers. The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can't you resolve it right away? For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script... Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn't receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer? I have raised my concern at escalations@shiprocket.com and no solution with in day or two they resolved cases and most of them were fake remark cases still they are resolved. God knows how I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.

The customer services really bad. They don't resolve anything. Really disappointed.

worst customer support with zero accountability for the delayed shipment. They recommend delivery partner which tends to take 3-4 days for pickup, I have lost a lot of my hard earning and brand value to their unprofessionalism.

Avoid Shiprocket at all costs! Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies. It is now 5 months now in June 2025, still no resolution provided. COD amount is also not remitted. We moved to another Delivery partner for last 4 months.

1. Full of fake delivery attempts. 2. customer support people dont know about their own app usage and working like government entity. 3. no one is there to solve your issue. they only have copy paste answers without using their brain. 4. worst part is they charged premium and give no service. when ever i call my relationship executive she reply me after 3-4 days and she never solved any of my query. 5. It look like that their main income is from fake delivery attemts and shipment RTO. there are many shipments they make RTO without any delivery attempt and worst part is you will receive that RTO after one month. your customer cant wait for a month and thats how you will start loosing your customer one by one just because of this fraud company. 6. they only intrested in their own earning. there is no customer service. due to shiprocket's unethical business practices 3% to 5% of your shipment will get delayed or will RTO to you after one monthy without any delivery attemts or may be fake deliivery attempts and thats how you will loose your reputation. your customer will think that you are fraud but they wont know that shiprocket is biggest fraud and just because of this you will lose your customer. 7. biggest scame is their marketing team come up with REV protection charges. let me explain how they scame with alll these nonsenses. REV protection charge is the charge they collect on every shipment to deliver that shipment on time. if they deliver that shipment on time that rev protection charges will be their income and if they dont deliver it on time they will return that rev protection charges only. hear me loud they return rev protection charges only which they deduct at the time of shipment booking. they dont return shipping charges for late deliveries. so scam is you pay extra to do their work on time and if they dont do it on time they will return that extra money only. " bro we are paying you for timely delivery" . 8. yes last but not the least, so many fake weight discrepancies without any proof and you will waste your time proving that weight you have entered was correct. 9. if you will keep regular follow ups about your RTO and keep complaining about it, they will remove your customer support executive and also ticket creating button from your dashbors. this is the worst part. you will be completely helpless. baiscally conclusion is shiprocket is leading in indian market as long as people dont have any other option or any other competitor. if you have any other option my suggestion is to never go with this fraud company. we have started exploring new options and i will happily pay them extra but we will not work with this fraud company. if you dont want to waste your time and focus on your business dont use shiprocket. you will save time on ticket raising and solving fake weight discrepancies.

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it. how can you close the dispute if all the evidence was provided i want my money back for the excess amount charged from me. no way to reach the support from ship rocket as the tickets are autoclosed for non delivery of articles. lost a lot of items and customers due to this. cheaters AWB:1904043857456 AWB: FH004650783IN where are they? no response. very unprofessional

I was on the free plan and yet the app has charged me a subscription, the developer is not responding back after sending multiple messages.

I dont know , why the Shiproket's employee are giving review . Even I have looted with weight issue . My bank account has not been verified , Somthing fishy is happening .

the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over

We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.

Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance

LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never

i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.

0 star, 0 star, 0 star, 0 star Extremely Disappointed with COD Charges Initially the COD charges were ranging between ₹70 to ₹90. However, over time, these charges have been inexplicably increased to ₹150, and now they’ve skyrocketed to ₹250! This pricing is absurd, especially for businesses like ours where the product price is ₹199. How are we supposed to sustain operations with such inflated charges? It makes no sense to pay more for COD than the product itself. This is not just inconvenient—it’s outright exploitative. Shiprocket’s practices feel unfair and lack transparency. Absolutely not worth even 0.1 stars. Disappointed beyond words.

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.

Worst shipping partner for new ecom buisness. We have been using shiprocket for 2 months now. Extremely poor service and support. We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help. Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does nothing. This app will seem like a goldmine at first but will eat up your money and you'll be left asking for some relief.

Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available. Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem. Please don't use their services. Shutting my account after my second shipment only.

bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai. Shipment NDR & RTO Issue Over Undelivered Shipment 1.R121903050KR 2.R121918037KR 3.R121916251KR

In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY. They would deduct money from your wallet for no reason, so be careful. Any complaint to them is like fighting with pigs, they like their immoral tactics.

I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.

Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.

TATTI company- BULSHIT- No reason Weight dispute create karte hai... and auto deduct from wallet.... ****WORST***** ****CHEAT**** FRAUDSTER Be aware guys....

Pathetic app. Shows low rates and then will charge 5 to 10 times the actual weight & dimensions. Shipment images with dimensions & measured weights are also not accepted. They will randomly charge any weight they like & there is no way to get the issue addressed.

Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!

Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return. . according to reply i also try to contact them again they again not doing anything. they are not giving refund of my 2 month old parcels. which is not delivered to me AWB are R121811627KR and R121800688KR

The support is the most pathetic. There is a lost shipment which has been 'Shiprocket Secured' and shipped on March end via Indiapost. The shipment was lost. After escalating the issues, they take 3 months of time postponing the response and close the ticket claiming the shipment has been delivered. Even after submitting the voice recoridng of the customer claiming that no one has contacted him, they just repeat the statement that it has been delivered without giving any proof. We understand that shipments can be lost occassioanlly. But what is the purpose of charging extra money in the name of 'Secure Shipment' if they just want to waste months of customer's time in following up and try to dodge with false claims.

Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.

Worst service Fake weight discrepancy, I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.

SUCH A PATHETIC PALTFORM. NO CUSTOMER SERVICE. NO RESPONSE BY RAISING TICKET. YOUR TICKET GETS AUTOMATICALLY CLOSED. THEY EARN BY RAISING WEIGHT DESCREPENCIES. SHOPIFY SHOULD REALLY BAN THEM FROM THEIR STORE. PLEASE DO NOT CONNECT SHIPROCKET WITH YOUR SHOPIFY ACCOUNT. WE HAVE STOPPED USING SHIPROCKET SINCE 2 MONTHS AND STILL THEY ARE RAISING WEIGHT DESCREPCIES AND DEDUCTING MONEY FROM OUR WALLET. PLEASE DO NOT USE SHIPROCKET.

Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for. The so called escalation@shiprocket.com id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time. This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration. I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020. I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss. I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened. Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

poor service

Placed order Sr2950 with tracking 14326582656808 with shiprocket packaging on 6th of November not delivered yet.. Every day it shows out for delivery then says incomplete address I have ordered on this same address multiple times before.. No one has contacted me.. Either deliver my parcel or Cancel my order and refund me

Absolute Nightmare! Avoid ShipRocket Like the Plague! I can't even begin to express the utter frustration and disappointment I've experienced with ShipRocket. If I could give them zero stars, I would in a heartbeat. This app is an absolute dumpster fire, and I implore anyone with even a shred of common sense to steer far, far away from it. From the moment I started using ShipRocket, it was like diving headfirst into a bottomless pit of incompetence. The user interface is a chaotic mess, reminiscent of a cheap '90s website that hasn't seen an update since dial-up internet. It's as if the developers actively went out of their way to create the most convoluted, counterintuitive app possible. And don't even get me started on their customer service. It's non-existent, to say the least. It's clear that ShipRocket has a "take your money and run" mentality, leaving you high and dry when you encounter inevitable issues. It's like they hire support staff based on their ability to ignore and frustrate customers rather than assist them. Bravo, ShipRocket, you've truly mastered the art of customer neglect. But wait, it gets better. The app's performance is a complete joke. Expect error messages at every turn, and brace yourself for the app crashing more times than a demolition derby. It's astonishing how a company can release such a shoddy, half-baked product and still have the audacity to charge for it. Shipping? More like "never-shipping." ShipRocket has turned what should be a straightforward process into an unending cycle of delays, miscommunication, and lost packages. I wouldn't trust this app to ship a message in a bottle, let alone anything of actual value. In conclusion, ShipRocket is an abomination of an app. It's an insult to anyone looking for a reliable, user-friendly shipping solution. Do yourself a favor and avoid this disaster like your business's reputation depends on it – because it does. ShipRocket, you should be ashamed of the garbage you've put out into the world. I wish I could erase my encounter with ShipRocket from my memory. If I could physically throw this app into a black hole, I would do it without hesitation. AVOID AT ALL COSTS! bad service unethical practices all they want is to steal money from here or there, totally unacceptable

UPDATE: 2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience. We've faced quite a few issues with Shiprocket in a short span of 3 months. 1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations. 2. NO POINT chatting on the engine they NEVER respond ! 3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!

you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time. Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager. Don't get lured. Go for a aggrigator that cares and bothers to respond.

we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it. It's been more than a month, and no resolution has been given on many tickets. Their customer service is really poor, and day by day it is getting poorer. I m pretty sure after this review I will get a call and a fake promise will be given that I will be given help, and at the end of the day he or she will ask to change my rating.

fake services first they took your order by accepting the pincode and when the shipment in there hands they say sorry we can't deliver to this address and you have to pay extra for RTO what a fooling scheme i refer not to use there services

updated review.. we are working with SR from 3 years, but nowadays their tech support is very poor. we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues, their API is also really very poor. which even don't have webook for order updation event. due to which you need to fetch all the records updated by 1 day FOR BILLING you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months. support team, billing team, and tech team all team not taking time to read seller words and to act as per that. it looks like other companies will take place instead of SR for us in short time ==================================== OLD Review Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting. Upper management needs to be precise to solve the issue and revert on the appropriate feedback

Very bad courier service. They never solve any problem. Please don't use shiprocket . Customer care service very bad.

Total useless support, they totally depend on their courier partners. They can take their own decision. If you Google this company you will come to know that they heavily change on the name of weight discrepancy and your wallet amount just finish. After that, you create tickets one after another, and they don't listen. Please don't take the services of Shiprocket you will regret it like me and other customers. Just Google about Shiproket Reviews.

It lacks feature where it automatically fills shipment AWB number in shopify once courier partner is selected.

They find ways to make money. 14500 rs weight disputes or less than 200 orders a month. That's how they treated us when we decided to stop using shiprocket & move to a new company

FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.

never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.

wrost company, waste of time & money . they misrouted shipments and when you call them they never refund your money and theft your products. also stolen your money of cod orders, big scam inside.

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

Useless App.. for ecommerce in India. Steal Products and very high weight discrepancies compared to all other individual companies

if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket

Worst company ever exist on the earth. They will just steal your money. My issue is not resolved completely. To let you know that I received the wrong product in RTO and didn’t receive a refund for my original product. Shiprocket team is refusing to refund my money for my original product. WORST COMPANY HAVING THIRD-CLASS SUPPORT. I WOULD NEVER EVER RECOMMEND SHIPROCKET.

Worst customer care support. There is no price edit option. No reply to the support ticket. Use Pickrr instead. At least the prices are lower than this shiprocket.

We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.

THIS COMPANY'S GOAL IS TO KILL ALL SMALL BUSINESS IN INDIA We have been a victim of delivery scam, delayed packages, multiple RTOs in recent months. Customer Service is simply useless. We have spent lakhs of rupees in shipping charge, COD fees,Advance COD fee since inception. It is sad to say that we have lost several loyal customer due to really worst service from shiprocket . Looks like the company has a secret agenda to kill all the small business like us. Sample issues for this month RTOs AWDs 19041314773895 , 277910825225 , 277895342793 , 277895025320 , 277862577418 , 277895262749 , 277878426557 , 277771565315 , 277756731308 , 277703471073 Delayed packages in-transit since 2 weeks AWD 277895141532, 277878396980 Package scam AWD 277878396980 . Junk was returned in the RTO package. I would advise everyone to stay away from this service.