Shogun ‑ Landing Page Builder
by Shogun Labs, Inc. · launched
View in Shopify App Store ↗Reviews (1964)
Worst app experience ever! Hi there, Saul. Thanks for sharing the feedback with us. I am sorry to hear about your experience. I was looking at the conversation that you had with our support team, where my colleague was assisting you, and it looks like the issue was related to the removal of the product page. That usually happens when you unpublish the page in our app and then revert it. The state of the page will remain unpublished and that will mean the live page throws an error as the product is no longer live. However, my colleague was able to restore and republish the page to ensure it worked and I can see you were able to revert the page again when you confirmed this was working correctly. I see you have since uninstalled the app. I am reaching out on the same thread to learn more about the issue is there was anything else that was causing an issue. I would appreciate if you could reply to our outreach so we can understand the use case further. Thanks for your support and understanding. . Sweetan | Client Services Shogun
They just split the Personalzation feature into New App. And they did mentioned "About Personalization: it’s no longer available for new Shopify installs after Nov 12, 2025, but existing users aren’t affected. If you were using Personalized Experiences, pages stay published and everyone just sees the Default Variant when MTUs run out." Guess what, someone just pushed the new app and REMOVED THE YEARS OF PERSONALZATION work. Just PUFF, GONE for ever. Hi Ravi, I’m really sorry for the frustration this caused. I completely understand how alarming it must feel to see something that looks like years of work suddenly disappear. To clarify, your personalization work has not been deleted. We pushed an unpublished version update, and your personalization can still be found in the versions tool, to which you can revert. We recognize that this experience wasn’t clear or smooth, especially for customers actively using these features in Page Builder. That’s on us. In response to your feedback, we’ve already re-enabled these features for you so you can continue working as expected while we reassess the transition approach. If you’re still seeing issues, we’d really like to take a closer look at your specific setup. Please reach out to our support team directly, and we’ll prioritize resolving this for you. Thank you for calling this out. James Shogun Support
Ça pourrait être top si ça ne bug pas 9/10 ... C'est vraiment problématique et ça en devient inutilisable.
Developer reply ·
Hi there, Mathieu. Thanks for sharing the feedback. We are sorry to hear about the trouble. Looking at your email addressed to our support team, it seems like an issue/conflict with the theme you are using and the way the template is being scraped in the editor. I can see my colleague responded, and I followed up on the same email thread so that we can understand this and assist you further, or guide you in the right direction. We'll look forward to hearing back from you. Sweetan | Client Services Shogun
I want to be fair. We have used Shogun for years to build our pages, and for the most part, its core functionality as a page builder has been great. However, we recently discovered a critical technical issue that is being caused directly by the Shogun app. It is injecting conflicting code onto our product pages that completely breaks our Google Rich Snippets for product reviews. This means our star ratings are not showing up in Google search results, which is a significant blow to our organic traffic and sales. The most frustrating part is the complete lack of support. We have now reached out three times over the past [mention time frame, e.g., two weeks] with detailed, evidence-based reports of the issue, and we have received zero response. An app is only as good as the support behind it. As a long-time, loyal customer, it's incredibly disappointing to be ignored when facing a problem that is actively harming our business. Until this is resolved, Shogun is causing more damage than it's worth. I am willing to update this review if and when their support team finally responds and helps us fix this critical bug.
Developer reply ·
Hey Nick, thank you so much for leaving us a review. Your feedback means so much to us! We're glad that our templates and custom options have helped you build great pages. Our customer support team is always there to assist if you should need it in the future. Allison | Team Lead | Support Shogun Page Builder
Terrible!! Embedded codes on my entire website and my website is down for the whole day already.
Developer reply ·
Hi Fleur! Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme. That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply. James Shogun Support
Near impossible to remove their code from your site if you don't want to use it. interface is much more clunky than they'd have you believe. Don't recommend.
Developer reply ·
Update - 11th June, 2025 Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue. We appreciate the update and apologize for any trouble or inconvenience this situation has caused. Please let us know if there is anything else we can help you with. Sweetan Client Services Shogun ----------------------------------------- Hey there, Taylor. Thanks for sharing your feedback in the form of this review. It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code. I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work. I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you. We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you. I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month. We will look forward to hearing back from you on the same email thread so we can help you further. Sweetan | Client Services Shogun
I only installed this app hoping to find a way how I can use this app for our website but there is no trial to find out and you have to pay right away to use the app. However, on the back end the app installed various code to my theme without me using the app. As a result and because of their permissions to be able to change pages, some of my pages have been completely removed of text. Uninstalling the app and will never use it again. Suggest PageFly app instead.
Developer reply ·
Hey there, Bart. I am sorry to hear about the issues that have led to this 1 star review for our app. I was looking at your account, and I have a few things that I would like to clarify. 1 - We offer 10 days of free trial on all our plans. When you select the trial, Shopify will proceed with the authorisation of the upcoming/recurring monthly charges. This happens when you select the plan to trial. That doesn't mean you will be charged right away. You can uninstall the app before the 10-day free trial period to cancel. 2 - Any app that is installed will add some code to the theme to ensure it functions correctly. The same happens with Shogun. When you install the app, Shogun adds minimal code to ensure you can create or edit pages. This is normal behavior. However, you can always remove the code using our detailed guide if you are not looking to use the app. I see you imported 2 pages to us, and you will see the Shogun code in the theme. 3 - I am not able to locate any support conversation under your email address about these issues. Our team is more than happy to assist you if you have any doubts or questions. I see you refer to some of your pages having issues due to Shogun where the text is removed. If you could provide the example pages along with the screenshot of what text is removed, our team will be happy to check. BTW, I want to let you know that installing Shogun doesn't cause such issues, but we can only check when we have an example. My colleague, Kevin, reached out to you via email to understand the issues further and help you, but I see the message hasn't been read and it has been 2 days. We request you to please reply to that thread so that we can help you better. Sweetan | Client Services Shogun
It is very bad to use. After uninstalling it, it added a bunch of unnecessary template files to my website, which I cannot delete.
Developer reply ·
Hey there, Jason. While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code. Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues. As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled. However, please feel free to write to us at support@getshogun.com or reply to my email and we can help guide you on how to remove the code from your store. Thanks. Sweetan | Client Services Shogun
You have to pay $250 a month to edit product pages... what a rip off.
Developer reply ·
Hey there, Gary. Thanks for sharing your feedback. I was trying to locate a support conversation you had with our team, but I wasn't able to locate one. Please correct me if I am wrong. You don't have to pay $250 a month to edit product pages. The ability to edit product pages is available on all our plans, including the $39 a month plan. I am not sure where you read that, but that clearly looks like some sort of misunderstanding. I see you installed our app on March 12, 2025 and did not even select a plan to start the trial to test the app. You uninstalled the app a day later. However, if you had any doubts about the plans or what features they offer you can always reach out to our support team. Our team is always available and happy to clear any confusion or doubts you may have. You have uninstalled the app, but if you want to try it again with the $39 a month plan and check if you are able to edit product pages or not please do let us know. Thanks. Sweetan | Client Services Shogun
Uninstalled the App and got charged nonetheless.
Developer reply ·
Hi there! Thanks for your feedback! We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period. Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you. We are looking forward to hearing from you! James | Client Services Shogun
UPDATE 2024 - although the product is good. The price has unfortunately increased 300-500% ($69 pm to $250-500) to which is beyond excessive. Locked in as have pages built here. Expensive lesson to learn, would avoid. ----- Shogun is easy to use and we created most pages with it. The service is very good. When we have any questions we always receive support and an friendly answer even on the same day. In many cases, an employee from shogun fixed the problem for us and explained how we could deal with it the next time. Sometimes, the layout of the preview at shogun looks different then the published page (desktop and mobile). In addition to that, it is not that easy to create a page that looks good on every smartphone. All in all, Shogun is a very good program for people who would like to create pages very easily. I really recommend it!
Developer reply ·
Hi there, Josh. Thanks for sharing your feedback in the form of this review. I am sorry to hear that you are facing issues with the pricing changes we have had. However, this price changes have been in effect for a while now. I see your account was installed on our legacy plan that would have stayed if the app was installed. Having said that, when I look at your account I see that Shogun was uninstalled on December 15, 2023 and that removed the legacy plan. Our old plans were deprecated a long time ago and we don't have a way to move you back to them again. With respect to the price increase, a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. We have removed page limits for any plan higher than the new Build plan and we have removed the user seat limits which means there are unlimited seats and there are unlimited sections as well. However, we appreciate your feedback and I am happy to share the same with the team. I see you are in conversation with my colleague and if you have any further questions please do let us know. We'll be happy to answer them for you. Thanks for your support. Sweetan | Client Services Shogun
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Developer reply ·
Hi there! Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans. Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh. Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes. I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you. James | Client Services Shogun
Made our plan obsolete without notification. Doubled the cost to just maintain the number of pages we went through the hassle of designing with the app - not trustworthy and not worth $299 / month.
Developer reply ·
-----UPDATE - Feb 14, 2024----- Hi there, Brian. I see you updated the review to a 1 star and I apologize for the trouble that has led to this feedback. I was looking at your account and I see it it still subscribed to our old/legacy plan. I think there is some misunderstanding here. Yes, the plan is old and legacy, and yes, it has been deprecated, but you are free to be on this plan while the app is installed and the plan isn't upgraded to downgraded. We are not forcing you to change or upgrade to any other plan at all. Your account, pages, and data are still there and nothing has changed. We have introduced new solutions such as A/B test, Targeted Experiences, etc, and thus the pricing for the new plan, but you can continue to be on the old/legacy plan. Apologies for any misunderstanding here. I have reached out via email to discuss this further in case I am missing something and I'd appreciate it if you could reply back to me. Thanks. Sweetan | Client Services Shogun --------------------------------------------------- Thank you so much for leaving us a review, Brian! 😊 We are very happy to hear that you are having a great experience with Shogun and our support team. Thank you for the feedback. I'll be sure to share your kind words with Andre and the support team. We'll look forward to assisting you again in the future. Sweetan | Client Services Shogun Page Builder
expensive and i thought templates would be better. theyre outdated and crappy
Developer reply ·
Hi there! Thanks for taking the time to leave your feedback! We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date. However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer. James | Client Services Shogun A/B Testing & CRO
Don't use this app. Find something else. The app worked fine until they moved all the standard features to only be available in higher plans. Image quality is an issue now on the main plan. They want you to jump from $39/month to $99/month. Embarassing for a SaaS company to act this way. I hope a lot of people cancel and move to more affordable competitors.
Developer reply ·
Hi there Aaron! Thanks for taking the time to log your feedback with us. I am sorry to hear that your experience hasn't been a positive one. I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point. Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry. While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers. Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help. James | Client Services Shogun A/B Testing & CRO
I'd give 0 stars if I could Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages. The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale. SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app
Developer reply ·
Hey there, Eric. Thanks for taking the time and sharing your feedback. I am sorry to hear that your experience hasn't been a positive one. I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages. Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again. I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value. I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you. Sweetan | Client Services Shogun Page Builder
This app is absolute trash and they have no customer support.
Developer reply ·
---UPDATE--- Hi again, Archer! I hope you are doing well. I wanted to check if you received my last message via email. I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you. I'll be glad to assist you further with the questions and the issues if you could reply back to me. -------------------------------------------------- Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us. I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further. It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder. I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around. Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support. Sweetan | Client Services Shogun Page Builder
After changing the price plan I can`t update my already published pages anymore. Sorry, but this is behaviour is truly unacceptable...
No actual free plan, you're tricked into downloading it only to be brought to a page to give them money. Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.
Developer reply ·
Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us. We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account. I can understand the frustration here and I'll be happy to look into this further for you. I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support. Sweetan | Client Services Shogun Page Builder
the "free plan" doesn't actually allow you to do anything useful. more overpriced garbage.
Developer reply ·
-UPDATE- July 27, 2023 Hi again, Sarah! I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you. Thanks! ----------------------------------- -UPDATE- July 3, 2023 Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you. I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here. I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements. Thanks for your support. ------------------------------------------------- Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review. We take the feedback seriously as it helps us to understand the concerns and also improve our app. The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page. I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for. Was there something specific you were looking to achieve? Is there something specific that you wanted to do and were not able to? We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements. I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one. I have followed up via email as well and I will be looking forward to hearing back from you soon. Sweetan | Client Services Shogun Page Builder
Steer clear! Take a close look at the TOS before you install this and be sure you have a lawyer explain the terms to you. Understand that even though you buy this app to build your web pages, you will continue to pay a monthly fee for as long as you use those pages you built. Don't think you are going to build the pages and then delete the app, doesn't work that way. If you build one page and use it for 4 years, it will cost you 4 years worth of the subscription! And if you decide to delete the app, your work will be trashed! Since you are no longer paying for the app, you can no longer use the pages you built! Isn't this a great app!
Developer reply ·
-UPDATE- Hi, again Eddie and the "The Crothers Way" team! I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email. Thanks for your support. ----------------------------------------------- Hi there, Eddie! We appreciate the feedback here and I apologize for the inconvenience caused. It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription. When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues. I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages. My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder
We have been using PageFly until we ran into some site speed issue and decided to try this app. Although the drag and drop option is slightly easier than that of Pagefly, overall features are pretty much the same and won't explain the price difference. However, the worst part is that in our mobile version visitors cannot click on the products and our ticket has been left unattended for a week now, and counting. No one responds to even multiple update requests--let alone a solution. From the onboarding agent to support agents, all the parties are included in all 3-4 mails and no one cares to answer or write a word about it. We receive 80% of our traffic from mobile, and basically visitors are unable to view our products. We NEVER experienced such a technical problem left in the dark with Pagefly. Regardless the problem they always fixed it in a day or less. Just a food for thought for your decision process...
Developer reply ·
-UPDATE (March 14, 2023)- Thank you so much for replying back to us, Burak. We appreciate you taking the time and sharing further feedback with respect to your experience. We'll look forward to assisting you again and would request you to please don't hesitate to reach out to us should you bump into any issues. Thank you so much for your continued support. -------------------------------------------- -UPDATE- Hi again, Burak! We have been trying to get in touch via phone and also via email, but we were not able to connect via the phone number we had on our end. We also haven't heard back from you via email. We'll be happy to understand your concerns and assist you better if you could reach reply back to my email. We appreciate your support. ---------------------------------------------- Hi there, Burak! Thanks for leaving us a review. I am sorry to hear about your experience as this isn't something we would want you to go through. We pride ourselves when it comes to ensuring we offer support and answer any questions, or resolve issues at the earliest for you. I apologize for the inconvenience this has caused. I am looking into this for you as I write this message and I also tried to reach out to you via phone, but it looks like the contact number we have on file isn't correct. I am also going to reach out to you via email so that I can help assist you further and also help resolve this issue. Thanks for your support. Sweetan | Client Services Shogun Page Builder
Whenever I need help from Shogun, there is no help. They want you to hire a professional to do your need on their app.
Developer reply ·
Hey there, Ozkan! Thanks for leaving us a review. I am sorry to hear that you didn't have a good experience with our app and the support team. I see my colleague James has been in touch via email. I apologize in case you felt there has been no help. It looks like what you were looking to achieve isn't a native feature when it comes to the product box element we have. However, we try out best to guide you in the right direction or share a workaround when possible. We do value your feedback and suggestions as it helps us to work on features that would help all our users. Sweetan | Client Services Shogun Page Builder
Shambolic - terrible service. The AB testing tool does not work at all and their excuses as to why were laughable. Stay away.
Developer reply ·
Hey Josh, Thank you for your feedback. I'm sorry that you were experiencing issues with our AB Testing tool, our engineering team are aware of this issue and have successfully identified the issue. They are currently investigating solutions to this and hope to have a resolution soon. I totally understand the frustration when a feature is not working as expected. I hope that you will give us the opportunity to turn your negative experience around. Thank you, Karl | Manager, Technical Support
I've used this app for about 5 years, and I've gone from my original 5-star review, to a 3-star review, to a 1-star review. The quality has deteriorated for this app as they've added features, creating new glitches, without improving the fundamental core features that you actually need in an app like this. The support is fast and friendly, but this company needs to just focus on the fundamentals and make a better user experience while actually using the page builder.
Developer reply ·
Hey Sean, Thanks so much for your feedback regarding the drag and drop functionality of Shogun Page Builder. You have fair criticisms and I'm glad we have the opportunity to address those head on. I'm passing along your comments regarding the quality of fundamental core features to the product team for consideration. We certainly want to strike a healthy balance between releasing new features and maintaining functionality. That's very kind of you to acknowledge the positive experience you've had with our support team. I hope that we can help to turn around your experience moving forwards :-) I've sent you an email and attempted to reach out to you on the phone as well. Please let us know if you have a preferred contact channel and we can be sure to followup with you there. Kalen | Team Lead, Support Shogun Page Builder
If you care about ranking on the search engines do not use this product. The code slows down your site to a crawl. I was ranking #1 on Google on all 4 of my target keywords. After a few weeks of adding the code to my site the rankings dropped off completely. This product cost me hundreds of thousands of dollars in sales. It took me a while to figure out what was the cause, but I had my developer remove the ShoGun code and I started ranking again within a week or two. DO NOT USE THIS APP. It's great for A/B testing and making quick website changes, but it will kill your chances of ranking in organic search. I repeat stay away. I asked their developers and they said it was SEO friendly, but it clearly was not.
Developer reply ·
Hey David, I'm really sorry to hear that you've had this experience with Shogun Page Builder. We know that SEO, search ranking, and site speed are important metrics in growing your business. Given what you've said about what changed on your website, I too would have questions. We would be thrilled to have the opportunity to make things right. We don't have a full understanding of the issue just yet, but we would appreciate the chance to jump on the phone and learn more. We've sent an email your way and I spoke with Leslie on the phone and left a number I can be reached at directly. Feel free to give me a call anytime. Would love to hear from you. Kalen | Team Lead, Support Shogun Page Builder
Was looking for an app to update my product pages. However I have a pretty large catalog and the page limit makes this useless. If you just need a landing page I am sure this would work fine (have used it in the past). Just think they have gotten greedy with pricing, $39 a month should be plenty.
Developer reply ·
Hey there, Adam! Thank you for sharing your feedback. I'm so sorry to hear that you've had a negative experience with Shogun. It looks like there may have been some frustration with our current plans and the features that we offer. I apologize if you felt that we've gotten greedy with pricing. We make plan experiments based on the feedback we receive. Our plans with page limits have been active for over a year now. All our plans offer different features based on the requirements. I have reached out to you via email and I would greatly appreciate it if you can follow up with me there. We'll do our best to ensure that we can turn your negative experience into a positive one. Hoping to hear back from you soon. Sweetan | Team Lead | Support Shogun Page Builder
Soo many bugs, it's been really troublesome to get shogun up and running. No chat support is available. If you use Shogun expect a lot of issues and errors to arise. From newsletters submission forms to theme errors, to page settings. I do not recommend it at all! Pagefly seems to be a way better option, as it has 24/hours support. I am quite disappointed as we have been users of shogun for the past 2-3 years.
Developer reply ·
Hi, Lyne! Thank you for your review and your feedback. I am sorry to see that you have had a negative experience with Shogun. We really appreciate your loyalty to the Shogun, thank you! I am sorry for the issues you are experiencing. A member of our team will be reaching out to get more information about these issues and reviewing any prior communications that you have had with the team to ensure that any outstanding issues are resolved as efficiently as possible. We do currently have a 24/7 support team who are always on hand to offer support. While chat support is not available on all plans, we strive to have a fast response time of fewer than 4 hours, though this is often much faster but depends on volume. We look forward to having the opportunity to work with you to make your experience with Shogun a better one and appreciate your cooperation in working through the issues that you have been experiencing. Karl | Manager, Technical Support
Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.
Developer reply ·
Hi, Jochum. Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun. I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you. Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work. My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so. Thank you - we look forward to hearing back from you and hope to make this a better experience! Karl | Manager, Technical Support
I really tried to like it but it was not working properly. Images would not show and little bugs here and there. Maybe I have the wrong theme for this to work.
Developer reply ·
Hi there! My name is Joe from the Shogun Customer Support team. I can definitely understand your frustration about this and really want to thank you for bringing it to our attention. I attempted to reach out to you via phone but wasn’t able to get ahold of you. I’ve sent you an email as well and look forward to hearing back :) It's quite possible that the theme you've chosen to use in Shopify uses Javascript to display parts of the page. Having said that, the Shogun editor does not load Javascript by default since it can sometimes cause issues in the editor. This is very likely what was causing the loading issue that you were seeing. I’m confident that we can solve this from our end, but please keep in mind that we can only troubleshoot active accounts. I noticed that you've already uninstalled Shogun, but if you decide to give it another shot, we're more than happy to re-enable your trial once you reinstall the app (without having to choose a plan). We hope to have you back on the team soon and my sincerest apologies for any inconvenience this has caused! Please feel free to reach out to me if you ever have any other questions or concerns, and have a great weekend. :-) Joseph | Support Specialist Shogun Page Builder
I played with this app for 5 minutes on an existing product page. I didn't get the results I wanted and I went to delete the page in Shogun so I could start over. It ended up unpublishing the product page in my site and there is no option in the Shopify backend to republish it even though it is listed as Active. I had to call Shopify support who told me that there is Shogun code in the product page that the developer will have to delete and that there is nothing she can do to help me. Horrible experience. Apps should add functionality to your site, not ruin it.
Developer reply ·
Hey Katie, So sorry that you had this experience with Shogun Page Builder. I'm glad that we could get this all sorted over the phone. We can certainly learn and improve from this experience. I will speak with my team and we will brainstorm some ideas for making product imports and reverts more natural for new users. If you have any other questions or if anything strange occurs, please let us know. We have 24/7 support here to help you. Thanks so much for your understanding :) Kalen | Team Lead, Support Shogun Page Builder
If you don't want people to use a free plan just say it directly. After I install your App, it just directed me to the Payment option...LOL I have spent lots of time with your Live Chat assistant or a sale keep persuading me to purchase your plan. BUT I keep mentioning if I don't get to use your App in the firsthand, how can I decide to upgrade or not? Still waiting for your team to give me a resolution but not keep selling me plans that I don't know how to use your App yet Such disappointed and not recommend anyone to install.
Developer reply ·
Hello, Stanley! We thank you for sharing your honest feedback with us. I apologize for the inconvenience and for the confusion. Our free plan is currently, only available to new users and this is also noted on our app store page. However, we understand the frustration if this was missed. We have shared the feedback with our team. Shogun was first installed in your store a couple of years ago. However, I could see our support team reached out to you via email and also spoke to you and shared information on how we can help you to give Shogun a try again. Please don't hesitate to reply back to us so that we can ensure you have a positive experience with Shogun. 🙂 Sweetan | Team Lead | Support
Unable to create a page, user support was delayed, app not intuitive, ok for pro designers only. Do not recommend, installed twice, spent time creating a page, very slow , difficult and finally gave up.
Developer reply ·
Hey Andrea, I'm sorry to hear that you've been experiencing some troubles while using Shogun Page Builder. We appreciate the feedback. We do our best to make Shogun as intuitive as possible. In instances where something doesn't make sense to new users, we have a help center with articles tons of information on common questions. https://getshogun.com/help/en We also have webinars with walkthroughs on how to get started and use common features. https://getshogun.com/webinars I can see that you contacted us through chat. Our goal is to respond to each client within 5 minutes through this support channel. I can see that we did respond within 5 minutes to your request. Was there a different expectation as to how quickly we would get to you? I'll be reaching out to you directly to see if we can provide any further assistance. Kalen | Team Lead, Support Shogun Page Builder
Terrible experience and non-reliable. For the second time in 3 weeks the shogun app is down - we cannot open. And our homepage that is built on shogun is completely broken! I've been left without any answer from customer support.
Developer reply ·
Hey Cate, I'm so sorry to hear about your experience. I know that a reliable page builder is essential to keeping your business running smoothly. We believe that this could be occurring because you may be logged into multiple Shopify stores at the same time. This would explain the issues that are being experienced. This can be confirmed by opening Shogun within that store on a fresh browser or an incognito window. Charles from our support team has reached out via email and we're committed to working with you until we make this right :) Kalen | Team Lead, Support Shogun Page Builder
Terrible app to use, functionality in-app v poor. Pages do not load quickly and holding pages have no exit option. Do not use.
Developer reply ·
Hi Josh, Thank you for your review and for taking my call earlier - I'll follow up with you next week, as discussed. I'm sorry to hear that you had a negative experience with Shogun and we hope that we can help you turn that around - I do see that you recently wrote in regarding landing page templates, a colleague of mine was in the process of replying to this as your review came in and will get back to you. I would really appreciate it if you could get back to my colleague so that we can be sure to set you in the right direction and hopefully turn your experience around. Update: unfortunately we have tried to get in touch with you numerous times to help you resolve the issues that you are having but you were unresponsive to our team - we would love to help you out if you have a chance to get back to our team. :) Many thanks, Karl | Team Lead, Technical Support
Beware of the rating, a lot of false positive reviews! By far the worst experience we've had with any App on shopify. We spent a lot of money and time on creating our product pages with Shogun, and Shogun later completely removed ALL the pages from our website! And the customer support has been of no help other than assuring me "they can't do anything and they're really sorry".
Developer reply ·
Hi there, Thank you for your review - I'm sorry to hear about the negative experience that you have had with Shogun. When a store uninstalls Shogun we receive a request from Shopify to remove data that we store about the store - this is a requirement from Shopify to comply with GDPR data processing laws. We notify stores when this process is started to let them know that this process has begun and that their data will be removed in 14 days. We have since rolled back on some of the data that is removed during the redaction process as we are aware of the inconvenience that this caused our customers who uninstalled during the period of first implementation and revision of this process (27th October 2020). https://getshogun.com/help/en/articles/3978903-what-happens-to-my-pages-if-i-uninstall-shogun-on-shopify To restore these pages, you can reimport them into Shogun using the search bar at the top of your Shogun dashboard - provided they have not been deleted from Shopify manually. Sorry for the inconvenience. Let us know if you have any other questions. Karl | Team Lead, Technical Support
I honestly don't understand why this app has such great reviews! My main issue for hating this app was when I was finally done creating my design and carefully laying it out - Looks good to preview - Then you go to publish and look at your live page and its a completely its different scale and looks like crap. I tried to make it work but its a guessing game what your page builder will look like from preview to publish. For $99 a month this should work better! Thanks for wasting my time. Please don't spend your money on this app people!
Developer reply ·
Hey Meagan, Thanks so much for speaking with me on the phone. We're glad that you're willing to give us a second change and we really appreciate your patience while we continue to investigate this issue. I've left you a voicemail today providing more information as we continue to work on this. Please feel free to send us an email at anytime. I will reach out to you by phone as soon as I have more information regarding this. Thanks again, Kalen | Team Lead, Support Shogun Page Builder
Warning! If you use this app and want to pause it so you don't have to pay the fee while not using it they will not do that. You have to delete the app and then after a couple months all your saved info is deleted. This means when you reload it and try to use it most of the information on each page is gone and you have to rebuild the majority of each page. Buttons, links to other pages and everything!
Developer reply ·
Hey Paul, So sorry to hear that your pages were lost when uninstalling the app. In the past we kept all of your data on your account so that you can easily reinstall the app at anytime and manage your pages as if you never left. However, to be GDPR compliant, Shopify has instructed us to remove data from the users account. After 14 days, the data from the account is removed and will be lost. We send out an email to every user that uninstalls warning them of this change. We understand that this is frustrating and I have passed along your comments to my team. We are looking into different options that we can provide to make this process better for our users. We greatly appreciate your feedback. I've reached out to you via email and would love to hear back from you. Kalen | Team Lead, Support Shogun Page Builder
Very bad Customer Support. Making a fool of us for last 1 month. Neither doing anything nor admitting that they cannot resolve the problem. Really sad. We are very old user of this app. Earlier we had good experience with the customer support, dont know what happened to them now.
Developer reply ·
Hey Saurabh, I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration. The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible. Thank you so much for your continued patience and we will be in touch the moment we have an update. Please let us know if there is anything else that we can do in the mean time. We'll be in touch soon. Kalen | Team Lead, Support Shogun Page Builder
We spent days working on our design only to find out the "Add to Cart" items don't add to cart. They recommend custom coding. Pretty much defeats the whole purpose. Uninstalled!
Developer reply ·
Zac- apologies for the delay in response here. I actually recall this review, and remember that their was an issue with your theme. We'd be happy to help fix it. Free re-trial, and we'll refund any amount spent. Feel free to email support@getshogun.com and ask for Nick. Thanks. - Nick (Cofounder, Shogun)
I was excited to use this for my product pages. Unfortunately, it doesn't seem to work with non-sectioned versions of Parallax. I left it installed and continued to manually code my page. Later, I deleted the app and my new product page is gone.
Developer reply ·
Hey Victor- Sorry to hear you had a negative experience with Shogun, but we can help! Shogun works with almost all themes, and it does work with the Parallax theme. We have reached out to you, but have not heard back in a while. Please email our technical support team so we can help get you sorted: support@getshogun.com. Looking forward to solving this with you. - Nick (Cofounder, Chief Product Officer)
