Shopify Order Printer

This app is so pointless, it rounds up the figure on the invoice, so it is not accurate. If the order was £1.50, it shows it as £2, which defeats the point of it.

No search facility on the Order Printer app means its so hard trying to find orders from a few months ago is extremely time consuming and frustrating - shame as it could be a very useful tool

I have to know code to customize this? Ridiculous!

Still unusable two years later. Still will not import our template. Shopify still showing it doesn't listen to customer feedback.

zzzz

分割発送に対応しておらず使える品質ではない。

The templates contain metafields but there is nowhere to edit the metafield content. A VAT invoice should be sent automatically to a customer at the time of payment (Should be part of standard Shopify) - This doesnt happen, so tried to create a Flow, there seems to be no automatic way to create an invoice and email the PDF to the customer. These are basic ecommerce requirements that should have been in place with Shopify since they launched and should not need an app (or multiple apps) to work.

How is there not an option to search or "jump to" a particular order? Why do I have to scroll through 20 pages of old orders to find what I'm looking for?

zero stars. it reads rerun and exchanges completely incorrectly. no way i can use this !

I would write up a detailed review, but what is the point. Seems like shopify doesn't care about this app or anyone using it.

This new app is horrible, please bring back the old one!!!!!!!!!

Brutal app.

Configuration options are not available. It’s eating and wasting time.

Not happy with the app today. Something changed or was updated. I selected 5 orders to print from the orders page and I can only get it to print one at a time. To get all 5 to print, you have to go through the app versus printing from your order page. I suspect I will be sourcing a new app in the coming days.

***BEWARE*** Order Printer DOES NOT print the orders in correct sequence. This is a known issue that we have worked through with Shopify and Order Printer Support. However, they refuse to fix the issue. Because of this, your Packing Slips will print out of sequence. This is obviously a terrible problem because your slips will get matched up with incorrect shipping labels and your products will ship to the incorrect address. When it happens to one order, it necessarily impacts another order as well. It has wreaked havoc on us and we've tried out best over many weeks to get Shopify to correct this issue, but they won't. They know it's a problem too, which makes it even more frustrating.

We have been using the Order Printer app for the past four years without any issues, but recently, we encountered a major problem—the printing functionality has disappeared from the Shopify POS. This has significantly disrupted our workflow, as we rely on the app for order processing. Upon reaching out for a solution, I was advised to use a paid app, which is overpriced for something that has always been available for free.

Can't print from my Ipad or phone, option doesn't even appear at the end of sale process and I can't edit the options of where order printer is visible.

Impossible de télécharger un document et impossible d'ajouter le numéro de siret pourtant indispensable sur une facture. Dommage car sinon elle est pratique

改悪ですね。 テンプレの編集ができない、あるいは編集画面が素人では見つけられないです。 外国の雰囲気がとても強い領収書しか発行できないので使えないアプリになりました。

It's crazy that a popular and premium priced system like Shopify don't have a built in function for sending invoices so you have to install an app! And there is no way to gather VAT-numbers natively in checkout but VAT on the invoice is a legal requirement in EU countries! This can't even be achieved with an App because you are not allowed to add fields in the checkout if you are not on a PLUS subscription. So basically you can't use Shopify legally in EU selling to companies if you are not on Shopify PLUS or make some strange solution by adding VAT-number as an order comment but this should be stated on the customer not the order.

APP SUCKS! Legacy app actually worked.

Very limited, cannot even changed the date translation wich is very basic. A lot of back and forth communication for nothing at all. Don't waste your time.

Cant use customer notes in new shopify order printer. Please allow this variable.

Suddently cant not be used, and our templete just gone

Dejó de funcionar la app, que paso? Funcionaba perfecto

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

They say over and over I can print pricing labels from purchase orders if I have this. Nope. Doesn't even come up as an option. And no one seems to be able to help. Just sends me the same screen on how to do it. Even though I say those drop down menu choices aren't there for me! Ughhh. hundreds and hundreds of labels each week from purchase orders and can't print from purchase orders! What a waste of time printing them!

It's bad. Nothing to add every other review pointed it out too. The fact that the print date is the invoice date by default speaks volumes towards the effort the programmers made creating this mess....

This new version done not show the mobile number I used all sort of variables available but it is showing blank for mobile number but address is appearing. I am trying with below code, none is showing phone number for the order - {% if order.shipping_address.phone %}{{ order.shipping_address.phone }}{% endif %} {% if order.billing_address.phone %}{{ order.billing_address.phone }}{% endif %} please resolve this issue. It is not working in this new version. In older version it was working and showing mobile number. Another sample of template code which I tried is below, test it on any store because in preview it shows the dummy phone number but with actual order, it does not show the phone number. {% if order.shipping_address %} TO: {{ order.shipping_address.name }} {{ order.shipping_address | format_address }} Mob: {{ order.shipping_address.phone }} {% endif %}

After the many bad reviews, with bad comments that the templates cannot be imported or are difficult to import, they have worked on it and sent an info mail that it now works with a click. It worked now perfectly. In less than 5 minutes the new app and templates were installed. Working perfectly for over a month. Then it was removed from "more actions" to "print" and now it cannot be edited anymore. So it became completly useless!

Doesn't Work with Shopify POS GO... they really need to update the app to allow you to print the document. You get stuck at the print screen and it doesn't engage the print module.

Latest changes to the order printer app have resulted in the invoice backgrounds being printed gray and not white as they were previous to the updates. Very annoying.

As the deadline is coming due what are we suppose to do about this bad product? My order page was perfect. And I do mean PERFECT !! What am I suppose to do with this mess that you have created? I am not a programmer and paid someone to create my order page. Do I now have to pay him again to fix this mess that you have created? I was proud of my order page and will now be ashamed to include this mess with my orders. I can't believe that you would be pushing a product that has a 2.1 overall rating. Does this mean that you guys are going downhill? Your new product is uncommonly bad. It doesn't total the products. It doesn't have a place field for my logo.

en faisant la mise à jour indiquée, on perd ses modèles , Order Printer n'est meme pas capable de coordonner le prix payé par le client et les factures sont en format paysage , impossible de retrouver les factures telles qu'elles avaient ete réglées , une Catastrophe

Sick and tired that they keep changing the software without consideration of the customer's needs! Just leave as it was! I should not get another app to get your app to work! Our POS receipts are all over the place and not as before! So frustrating! :-(

It pains me to leave this review but here's goes... No search. No tax number. No branding. No layout. No respect - it's like we're in a minimum viable app experiment? This feels like a higher-level strategy to favour app developers by moving basic functions to apps. But the app store soup is a Shopify downside, not a strength: less apps = better. There's no question that print invoice should be next to print packing slip on the order page - unless that's moving to an app as well? The best way to sum-up the overall strategy of moving basic functions to apps, is to quote Spinal Tap's album review; "**** sandwich". We know you can do better Shopify, you just have to believe... "Inner Peace… Inner Peace… Dinner Please … Dinner with Peas..." :) *EDIT* The top bar searches orders but finding the order doesn't help print the receipt, as it doesn't appear under 'Print' on the order page. We had to manually click through 10,000 orders to find a receipt via the app page - no joke! And after sifting through help results for email and POS receipt templates, we finally noticed a grey link on the far left. It's unnoticeable on large monitors but once you realise built-in features are moving to apps, you see it. Although, separating orders from receipts makes for a terrible experience - no?

I have been a Shopify customer for almost 8 years and the most recent changes to this Order Printer app has completely screwed up our personalization workflow. Moving the personalized elements into notes has made this a complete, unreadable mess. If I could rate this 0 stars or negative stars I would. You made this change without letting us know or consulting us as customers -- one of the poorest moves you have made to date!

Was using this app happily until the new requirement appeared to allow the app to harvest data and also most worryingly specifically this: Edit products Products or collections MY REPLY: It's very worrying that you have to give the app permission to edit products and collections. Order printer legacy didn't requite this. Neither does any of the other apps I've installed.

This should be a smooth transfer from the old app to the new one but it's not. The import templet function does not work and when we try to print orders in bulk every couple pages is messed up and split between two pieces of paper. They really need to implement some support for this app or fine tune it and rerelease.

Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments. *Update 15th of July - fulfillment.tracking_company and fulfillment.tracking_number yields no results - also HS codes are no longer available to use. So we can't use invoices from Order Printer to ship internationally and use for customs. Sad when Shopify is bragging about markets and global expansion.

If I could give minus stars I would. Really poor effort from the developers and has come about to the detriment of the basic "Print Order Page" option. Shopify should be ashamed! **EDIT** In response to the Shopify reply I would suggest that the very fact I have taken time out to leave my original review would indicate that as usual support is unable to offer any help whatsoever. I'm fed up of hearing that "we will feedback to the developers and hope your issue is resolved in any future updates". Not a chance! ***EDIT UPDATE 2*** It would appear (somehow?) that issues with the generic "Print Order" feature in the admin section have miraculously remedied themselves! This, subsequent review, edit (No.2) is in no way a reflection of the functionality of the "Order Printer" app, but does indicate that our original negative review appears to have got the developers to recognise the issues merchants could well have experienced using the 'Print Order' feature in the Shopify admin. So, for all Shopify merchants out there who are frustrated by the lack of genuine support from Shopify "Help", it would seem that taking the time to objectively review the "Shopify Service" via the Shopify store or elsewhere does provide some form of resolution- it seems not even Shopify likes their ego busting! Just to add a couple of footnotes for the developers if you're checking in? 1. Print Order Feature - Customers mobile number font is still too large. 2. Order Printer App - This would be better if it included the customer's email address.

The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the packing slip, which only shows two boxes, a ship to and a ship from address. No other information shows, even though there is code. Not only is this new "automated" rollout useless, but now it is wasting my time and delaying the shipment of orders while we figure out how to fix something that SHOULD NOT HAVE BEEN BROKEN in the first place!! Thanks for nothing!!

Shopify forcing the migration without putting any measures in place to help support template migration is a joke. Shopify is not the company they were 10 years ago, absolute travesty. *** UPDATE *** Using the app further it is far and above a DOWNGRADE from the previous Order Printer app. Shopify is USELESS in assisting with migrating order templates. I have had to figure out liquid coding on my own and even then it barely works. This app is terrible and Shopify should be ashamed for their complete and utter failure to migrate effectively. Shopify is a shell of what it once was.

Migrating customized template doesn't work.

Broken. Wouldn't migrate our custom template and is producing erroneous results showing additional items not on order?!

Still waiting on a reply which now seems closed on something as simple as a page break. Did some coding on my forms and they all work apart from Page Breaks which worked perfectly in Legacy. I have forms that need to be printed and signed. Why can't this have been tested first. Poor show!

Very little support documentation, and why would this app be released befoer they had a way of importing the old templates? Get your ducks in a row first before releasing this nonsense upon us. Poor effort from Shopify who should be leading the way in professionalism in this regard. Apparently they have no regard for their customers who then have to run around in circles trying to work out what on earth has been thrust upon them. Certainly not an upgrade nor an improvement.

ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!

It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.

I WAS OVERLY OPTIMISTIC. Yes it migrated but it DID NOT TRANSFER ANY OF THE "CUSTOM WORK" I HAD. Boy did I fall for their "just click through". The migration forms look NOTHING like my existing form. Working with Support to see if they can fix it. Extremely disappointed

HATE THIS INVOICE!!!! Whoever thought this up should be fired. The legacy invoice is way better. You just have to ask, "Why?" why change an easy to read and understand invoice with this? I'd like to give it a minus 10

Huge amount of problems after upgrade to this version, cannot print with this app (still using "legacy"...)

WHYYYY in the world change something that was working great?? I really, really hate when Shopify randomly decides to change things that are working. This is a repeat occurrence. It's like someone decided that "something needed to be refreshed" for the sake of refreshing, and they put a bunch of ideas in a hat and randomly pulled out the print order app to change. You guys like playing roulette with the interface, much to our chagrin. This includes live visitor displays, and many other countless things over the years that just made us have to figure out something new, instead of adding value. The print order app is critical to every day operations, and many of us already liked and grew comfortable using the existing format. We all painstakingly took the valuable time to customize things to our preferences when setting up our stores. Now, we have to redo it...AGAIN. This is a "make work" project for small business owners who don't have the time or the IT resources to get help fixing the awful new format. Import does NOT look the same. I still need to customize. Going to continue using the legacy app as long as I can. Hopefully, that will give the developers time to figure out how to make it seamless. Very disappointed, Shopify!

There is zero support to customize invoices and no simple transfer. Support will forward you to the help documents (that you have probably already read) that do not make it easy on someone who has no real coding experience. When you press support for further help, they will forward you to a Shopify service that you'll need to pay for. The least they can do is create a library of functional templates for their customers. However, it doesn't seem like too much to ask for a template builder. Maybe they should consider fully flushing out their apps before launch? They have done another half-attempt at an app we tried --for subscriptions. Why waste the effort making a terrible product?

Had to hire a so called "SHOPIFY EXPERT" to fix all the code for this template to work. They said no problem, 2 days. Took 2 weeks. Still does not look 100%. How do you even adjust the font size. It's so small it is hard to read. Not happy, why fix something that was not broken in the first place... Do better!

Installed and un-installed the next day. What is the point of this new app?

I really can't see ANY benefits to this new app. We copied our templates and it's unusable. After a few hours we had got it almost back to as it was by changing the variables. Luckily I know a bit of liquid coding but I know many do not. What was the point in that in all that work - what have I gained? Shopify say there is going to be a migration tool coming soon... I don't think it can come soon enough.

the new templates do not make any invoice totals.... while the legacy version was doing just great....

Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.

POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. Also, WHY would you put pricing on the shipper template? Also, one of the reasons you say the changes were needed was to save paper and ink. Well, Your new invoice template was printing a blank sheet of paper before printing the invoice. I expect better quality control from Shopify and feel bad for the MANY that now have to pay someone to try and RE Fix their templates so they can become usable again.

This app is a desaster. I tried to use the template of the old order printer app which I was using now for years and have translated it, since my shop is in German. The new version just deletes my translation. When I copied my translated template from the old version of Order Printer to the new version it didn't work. Please stop dictating customers which app to use if you don't have the minimal of foresight that there are people acting in a different language than English.

I don't think I've ever been more mad at a developer than I am at the Shopify devs right now. They've bugged the legacy invoice generator and are too stupid to just roll it back like any other platform would do. The fact they apparently don't have regression testing for the biggest e-commerce platform on Earth is mind boggling.

I am not sure why Shopify does not improve the ‘Shopify Order Printer’ to make it easier to use and send invoices after orders are shipped automatically. Instead, Shopify suggests spending more money on third-party apps that are not located in the UK or EU. Concerns about GDPR compliance and data retention for our customers’ data remain unclear with those firms that sells apps from https://apps.shopify.com/

Ever heard the saying "If it ain't broke, don't fix it"? This applies perfectly to what Shopify did with the order printer app. We finally had it all customized exactly how we liked it, and then they are now forcing us to "upgrade" to a literally inferior product. My main gripe is that the new order printer STILL doesn't import variant selections from orders that are imported in from outside of Shopify (I.E. Etsy Orders, Ebay Orders, Etc). PLEASE just let us keep using Legacy Order Printer until you get your poop together with the new app.

The font is too small on the Order form. There doesn't appear to be any way to permanently tick to remove the default to print Packing Form. It wastes so much paper to print the orders & throw away the packing sheet. I loved the original Legacy Order Printer. It was easily customised, larger font, so less room for error when packing orders. This seems like a dumbed down version that has replaced a perfectly functional order printer. Why??

The update is not friendly at all. We've not been able to transfer templates suitably, and the consistent issues between the legacy printer, and the updated version is horrendous.

Absolutely awful app. No preparation made for customers for the switch. No easy transfer across. Seems to be an intentional need to use a 3rd party app or developer to make things work. Worst yet is they've started messing with the legacy app which is forcing people to jump to the new app before they've made the relevant preparations. My whole operation came to a grinding halt this morning because of their changes. 15 staff being paid to do nothing while we await a developer to get to the office and make amendments so that we can print our specialised packing slips...

I just installed the new App, and I have to say everything about it is extremely craptacular. Halfbaked isn't even a remarkedly close comparison. Raw and still mostly frozen is a better description. I can't believe anyone would consider this App ready for deployment. The type is microscopic. I can code but finding where to try and make changes is anything but obvious. Changes like this make me wish we hadn't gone with Shopify.

Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.

Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost. Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load. This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It! Someone should be held accountable.

**have tried to put our customised template in the new order print app and it will not work. Have followed the instructions to show certain information - guess what still not working. Spoke to live chat, need to wait for the theme team to get back to me, when will this happen? having extreme troubles printing today and no one can help as we aren't in USA business hours. GREAT CUSTOMER SERVICE. not sure why you changed it 118 one star reviews says it all. How about you listen to your paying customers???** Why fix something that wasn't broken, typical shopify, works on things that aren't required, still haven't come up with a concept to know when an order has been downloaded / printed, I had to create my own tags to say last printed, pity that cant work on other things in the back end like being able to sort products by price, can live on the website, but not in the back end for editing prices, only asked 5 times over 2 years, get told thats a great idea, guess they are too big too listen

There is absolutely no reason to change, and this breaks templates that we paid to use. Shopify, please include a legacy for mode so sellers aren't forced to completely redevelop templates.

I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!

When you think UPGRADE, you think Improvement. Not the case here. Shopify should have a core comprehensive Order Printer app, AT NO COST considering the monthly cost shop owners already incur. The existing (legacy) order printer works and has some customization in the code that works for my business. I do over 11,000 orders per year. Now Shopify is forcing a migration to an inferior order printer app, by sunsetting the legacy order printer. You should have a choice or a "Voice" as a shop owner. It's almost as if they are forcing you to pay for a 3rd party app, so Shopify can generate more revenue. This is shameful corporate greed. Shame on you Shopify!

I would give this a negative star if I could. This app is awful. The templates are horrendous. It doesn't include the notes. I have used Order Printer and (paid) Order Printer Templates for years - super easy to customize and looked great. Now they are no longer supported and we're directed to use this awful app. Do better, Shopify.

There is a bug that continues to populate an extra blank sheet at the end no matter what I do to this buggy code.

Little to no functionality. The instructions to migrate templates does not work. There is not a way to customize new templates. The current printer app was fine. Wish I could just continue using the legacy version.

Absolutely awful. Templates don't migrate and no easy way to start over and create new templates branded and customized to your store - even from scratch. What a total about face from the old Order Printer app. For now, this is completely unusable, but I'm sure Shopify will force us to use this at some point in the future. The best you can do with this app is a basic shipping list that looks like a printout from a hardware store.

If you are still running Lagecy do yourself a favor DO NOT GET THIS! Once Lagcey is removed find another option. I would leave a review but I think most other people have already pointed out how once again Shopify has taken something not broken and broke it.

It has been most difficult to transfer our invoice templates to this app from the legacy version. I've had to teach myself enough coding to be able to figure out how to make the old template work here, which has taken me so many working hours, for there to find out afterwards that there's issues that many other people are experiencing because they haven't even been fixed by the developers yet. After all that work our template isn't ready to be used yet because there's no solution to page breaks, and the time to use the legacy version is running out. I'm sure I'm speaking for many of us users when I ask for an extension on the legacy app availability, or these issues being fixed asap AND providing sufficient support to those users that don't have the resources to deal with it themselves.

cannot load the old template. can this please be resolved?

So far I dislike it. The original one easily allowed you to add logo and the packing slip had large customer address so you can use as a shipping label. We need to be able to easily create to suit our styles

Terrible app! Shopify is forcing everyone to migrate without making it simple to do so. If you don't know how to code, it is impossible to do this. No easy way to copy an existing template across as they have changed all the variables. SHOPIFY - You know what you have changed! Please provide us with a help page where we can simply paste our legacy template code, and the variables are automatically corrected. This will enable us to easily intergrate it into the new app.

Horrible! All the other reviews are very accurate in that this new version is not even remotely better! If you have minimal to zero coding experience, your life with be completely difficult because there is no easy way to format a decent template. Shopify, please do better for all your shop owners. We spend a lot of time and money to curate things down to the smallest detail for our customers. Work with us, not against us!

None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc This needs to be FIXED

If you de-select the "packing slip" option, it says unable to find order on shopify POS. I wish shopify would stop changing things that no-one has asked for and work on the multiple other issues in POS.

I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things. Very unhappy!!!!!

I don't understand why change the existing one. The new one is not better.

Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had

this app is horrible, why are you removing the legacy app and forcing this replacement on us ? Did you find a new way to extract extra money from us ? did you learn something from a youtube side hustles video for a famous influencer ? do you know that day by day it is getting cheaper to make a custom website with great hosting and 100x better support ? do you also know that if your company gets too expensive with all these new hidden costs, people will shift to a platform that will accommodate them better ?

The app says it is customizable, but it is not. you can not add logos, remove pricing, add instructions for use or anything. The legacy app was WAY better than this! DO NOT INSTALL.

Don't delete the Legacy app until they fix the issues with this one. I regret deleting it as you can't download it again. The major issue for us is that it cuts off order if they're longer than one page, and sometimes randomly only prints half the page or less. It can't do the one job it's supposed to, which is to print orders. Edit: They HAD it working on the afternoon of May 24th, but it's broken again this morning on May 25th.

Why.....? The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates. Furthermore, the instructions to create a template are false: https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates When you "open app", there are no "templates", nor a "create a template" option.