Yotpo: Loyalty Rewards Program

In general, the app works fine. It is, however, very unfriendly for multi-language websites. When acquiring you as a customer, they tell you that everything can be translated. It is only after onboarding that you find out it is not the case. There is a lack of documentation on translations, and some functionality can't be translated at all. Be aware.

Yotpo chat service is great! Very helpful, fast and able to understand my issues and questions. Nyle M was especially helpful setting up and clarifying earning rules.

Rodney D has been a great help!

My experience with my customer service representative has been great!

the chat support is really good.

It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition. My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.

I am new to this app and am hopeful it can be another tool in the ecomm battlefield. So far the customer service has been amazing, however, I haven't really seen too many customers engage with it yet. Time will tell, but like the interface and ease of use / setting up for sure.

Looking forward to getting this app working for us. The support from Jerrah and Elijah has been really great - quick, concise, easy to follow. Only gave 4 stars because I have n't finished setting everything up yet so not sure yet how it will work!

fatima did a great job of assisting me with all of my questions, 10/10 customer service. the app itself though could use some updating like we should be able to edit the "create account" and Log in button to match our theme but instead its stays black and changing the size of the button "earn rewards" is kinda difficult to do

Had some start problems, but then we got some great help from support and now the app works like a charm!

I recently installed the Yopto rewards app for a client. I cannot thank Jerrah enough for the outstanding support and patience in walking me through the finer details of the customization and setup.

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

I like that the text can be changed so that it can work for all languages. I dont like that theres no one to speak to on the phone - only via chat, as I think it would be a lot more efficient that way. However Jerrah from the chat was great and helped me a lot to get me up and running

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!

The reports are not currently working so we still have to request it from your support team. Thankful however for a very responsive support team but it would be better if we can extract it on ourselves so we don't have to bother/trouble anyone.

Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)

I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)

Gave 4 stars because i just started using this app and so far so good for the free option. But 5 stars for the support given by Rogelio. He was very responsive and answered my questions in a clear and detailed manner. Thank you Rogelio.

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

The app was fairly easy to set up. My only issue is when needing assistance the help wasn't there. I believe customer service is key, but I am not feeling warm an bubbly at the moment. Not sure if that is because currently I am receiving the free service. Which should not make a difference.

the free verison have all my needs , except Instagram follow redeem points. I hope the Free verison can add instagram follow , for free .

This app has helped me grow my business and I like how customizable it is. It is also easy to use. The support is very helpful and thorough with their responses. I plan to keep using it, but it would nice if there was an option to send more than one reminder email for those who do have point balances (especially if they are new to the loyalty program) because in order to do custom emails (if a customer forgot and needs an email sent on the spot) you have to be a gold plan member, which is a huge jump. I think that should at least be offered in the $30 plan. I believe this would keep loyal customers engaged and my business grow faster.

The app works well, however, as a free plan member, it baffles me why clients that sign up through the Subscribe prompt are not automatically entered into my subscriber list on Mail Chimp. The video does not work, so there is no guide to follow for the setup.

This is perhaps my favourite shopify app. Customers love it and requires very little input from me. Swell Job!

Took me a bit to learn, but once I navigated to all the different settings, I was able to get the rewards ready for our customers to start signing up. Great useful tool for giving incentives to our customers.

So far so good. I had a lot of questions while trying to set it up so that's is why I gave a 4. Seems to be better than the other reward apps I tried in terms of options and rewards you can offer are really good.

Not sure as it is not live yet

I haven't used yet so I wouldn't know what to rate it.. but I guess Ill support the movement and go with 4 stars.

Cool, the pop has helped in capturing email addresses You can check ours out on https://hogfurniture.com.ng

This app is easy to use and I expect it to help my store!

It's quite powerful but some good features are restricted to expensive paid plans. Newsletter signup does NOT trigger Mailchimps double opt in so potentially letting 1000's of bots register to your newsletter so I had to disable this function. Update: the support has been helpful.

Very easy to install and set up. Curious to see the results.

Pretty great and all around tool to use. Very reasonably priced for new-comers/smaller stores. Gets pricey when the store grows,

Pretty good. Left panel navigation is a bit confusing. But overall the app allows for decent customization and reporting.

Easy to install. Hopefully it brings in more sales.

Struggle with the placement of the review in HTML. Would be great to have it under the product. Otherwise it's cool.

Pretty good app. Dont normally get anything worth having when its free, but this might just be the exception!

Swell is easy to set up and use. I do wish they offered more customization options (even for a fee) for users below gold level.

I found this rewards program to be simple to setup and administer. I look forward to seeing just how effective it will be (which will be easy thanks to the Dashboard). Great job Swell Rewards team. PDW

So far so good—helpful in-app help, and straightforward tools to spread the word!

Really easy to set up and very customizable. Only wish the enable/disable feature was available for all pop ups.

So far so good. The only thing so far is that their are options for getting points for "likes" on both Instagram and Twitter, but there is not an option to this for Facebook (only points for viewing the fbook page). I will add any updates to this once I have more time to learn more about the pros and cons...

This is a great rewards site. Had some issue setting up, in the beginning, but they talked me through it.

Just getting started with Swell and it looks like a winner.

Just getting started but app seems very well designed and easy to use.

Wish the free trial had more options. I need to see what the entirety of the program is like before I start paying for it. Otherwise, great options! Love the Custom option. Just wish I could play with it to see how it would benefit our Loyalty Program.

A bit more than I was looking for but willing to give it a go

Have just started using it. Seems pretty easy to set up and use, specially on a Shopify Store. I have given it 4 stars as today is just the first day. Over time, with use I hope that I am able to give it a 5 star. I have had swell for some time now. Customers seem to have gotten points but no rewards have yet been claimed. I am looking forward to getting the customers coming back to claim rewards for the points earned by them.

Good reward system to start with. Some issues with display pop up, not quiet upto the mark

So far so good with Swell ! Lets see how the customers like it.

Gracias valido muchas opciones para incentivas los retornos de compra, es muy personalizable y al hacer las primeras pruebas piloto arranca rapido la pagina

So far so good, I'm not great with computers so I'm slowly working my way through it and not sure if I have it all correct yet but I can see how this would benefit my business. I will hopefully get in touch with their support soon

its pretty easy to setup and very user friendly app. Moreover, it does its job!

Very please with the swell app so far. I haven't been able to get the java script link to my rewards tab to work, and they charge $150 per hour to set this up for you which is a shame. Other than that I am very please with this rewards program. Thanks swell!

Very user friendly. Looking forward to my newsletter sign ups!

Good and complete app to start a Loyalty program. Also really good customer service. Works pretty good!

Love that they let you build this from the ground up for FREE!

seems simple enough to use. Just got it set up and running.

Ecommerce is an amazing journey of connecting to others to deliver what feeds their soul. Swell Rewards has proved to be an extremely useful tool and addition to my site - rewarding people for their interaction in an easy to track and use way is powerful! I recommend Swell Rewards if you are just starting out with your store or if you are looking for a way to energize the connection to your existing clients or activate a new program to attract customers, Swell is perfect.

I have only been using the app for two months or so. I have accumulated a few email addresses since that time. I can not give it a true assessment at this time but I can say that people are signing up for the program points. That is a good thing. I am going to continue to use it to build an email list.

so far so good. took a little playing around with but it does what we need it to and it was way more affordable then all the others.

Great app. easy to install and customer service very responsive and helpful. I would like to be able to change font sizes and design a little more but over all very happy

So far so good! Easy to install and customize, definitely intrigued customers. Customer support was on their toes to let us know they were available if we needed them, which we love!

They have an amazing customer service. I asked for clarifications and many new features and they are really receptive. I don't give them 5 stars just because they lack in some basic features it seems they are going to implement soon. Anyway I tried all the top loyalty apps available in the market and no one has so many points rules as Swell Rewards