Yotpo: Loyalty Rewards Program
by Yotpo - L&R · launched
View in Shopify App Store ↗Reviews (968)
Jeff was great and assisted me with everything I needed in a timely manner! John B was also great!!!
I received great assistance from Rodney D today with updating a customer's account.
Rodney D. was super helpful in helping me configure and set up the new Yotpo Spotlight feature!
Great service, thank you Christian C for your precious help.
Nyle was super helpful with helping me update our referral rewards! I was confused about the discount code, but Nyle gave me step by step instructions on how to update that. I would recommend working with Yotpo – their support team is great!
We use Yotpo for loyalty and reviews. They've been a great partner for us! They were extremely helpful during our migration to Shopify this spring, and any time we need assistance, they respond quickly and are always helpful. Today I had an urgent issue to try and resolve for a customer and Nyle helped me get it corrected in just a couple of minutes and even went above and beyond for me. Aside from how great their support is, their Loyalty platform has been great for us compared to older ones we tried over the years. 10/10
Stephanie was a dream to work with! She was professional and polite. She asked great questions to get to the root of the issue and fixed it! I couldn't have asked for a better interaction!
Developer reply ·
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Historically Yotpo assistance has been slow and time-consuming, but they must be working on improving that lately! Stephanie was very helpful in getting my issue resolved swiftly and efficiently.
Nyle was helpful and efficient and new exactly how to assist me. Offered resources for information in a quick and understandable way! Thanks!!
Thank you Nyle for the great support! Very efficient conversation. Nyle has been most helpful and excellent in the communication.
excellent support from John B - thank you so much
Irvin was amazing, so polite and sorted my query in just a few minutes! Can't rate highly enough!
Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
Nyle was amazing to work with. Great customer service and knowledge!
John B was incredibly helpful and speedy. He took care of the issue efficiently!
I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.
Nyle was great, and very helpful - especially when I was unable to connect to Shopify!
The APP works very good... just like it's supposed to. Go for it, it's worth it.
Developer reply ·
Hi Blivet Sports, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused. We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved. We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
Excellent customer service with Rodney D. ! Quick response, very friendly, patiance and professional throughout. Highly recommend. <3
Thanks Stephanie for the outstanding customer service!
Jeff was amazing and helped answer all of my migration questions!
Great customer service! Stephanie helped solve my issue, made great suggestions, and helped me implement those.
Eleen was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today Eleen!
Developer reply ·
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Hello, I was assisted by Nyle and they were able to resolve my inquiry for the customer within minutes! Love this chat feature! Thank you! :)
Nyle was very helpful and explained everything I need to know! Nyle is an asset!
Stephanie was super helpful with my queries today and solved my problem swiftly and politely. Thanks Stephanie!
Nyle was absolutely amazing assisting me with my inquiry. He was patient and very resourceful with my request, along with making sure that I had all the information I needed be for we ended our chat today. The chat option is very helpful and easy to use. The links that Nyle provide were super helpful, and detailed, along with the explanation of what to look for and how to resolve the issue. Thank you!!
Nyle Aldrin M was very helpful. Solved my problem quickly and explained well.
Great service, quick help and fast understanding. Thanks to Rodney D. for the help!
It's always a great experience when chatting to the friendly customer service team at YOTPO. Jeff and Eleen have been a delight to speak to! He responded to our queries in a clear and kind manner. There are so many great resources available within the program that we have found extremely valuable.
Excellent experience with Yotpo support. Eleen T. was very helpful, responsive, and clear throughout the process. She helped us resolve an account issue related to a previous agency quickly and smoothly. Everything was handled professionally. Highly appreciated!
A big shoutout to Nyle for the quick response and great assistance
A big shoutout to Stephanie for the quick response and great assistance! Surely, a gem to keep.
Rodney D. helped me solve an issue with expedience and kindness. Thank you!
We just launched our loyalty program today and can't wait to see how our customers like it. Tonight I was working on some errors (a Friday night) and Jeff helped me out. He was awesome and so fast! The whole Yotpo team has been so helpful and there for us every step of the way! :)
Rodney D was helpful, friendly and quick to respond. Handled my issue from start to finish and kept me updated during the process. It was resolved in a timely manner.
We’ve been using Yotpo for our loyalty program for a couple of years now, and we couldn’t be happier. We recently relaunched our program and went live on two new storefronts, and the process was seamless. The help and support team is always quick, professional, and easy to work with. Special shoutout to Stephanie C for going above and beyond!
Excellent support! The Yotpo customer service team is incredibly reactive and helpful. My request was handled very quickly and with great professionalism. Rodney D. took care of everything efficiently clear communication, quick follow-up, and a perfect resolution. Really appreciate such a responsive and reliable support experience!
Easy to set up, powerful features, and very reliable. What really impressed me is their support team. Every time I had a question, they responded incredibly fast and helped me solve everything right away. Highly recommend it to anyone who wants to build a strong rewards program and improve customer loyalty!
Jeff (Jefferson Q) from the Yotpo Support Chat was helpful, knowledgeable, and efficient. He helped solve my problem quickly and made my job easier as a result. Thank you, Jeff!
I had the pleasure of working with Stephanie from Yotpo support, and she was absolutely fantastic! She quickly understood my issue and resolved it in no time, all while showing an impressive knowledge of the platform. Her professionalism, clarity, and efficiency made the whole experience stress-free. It’s rare to come across such a combination of expertise and genuine helpfulness—thank you, Stephanie, for going above and beyond!
Nyle is a great CS assiant! He made eveything so clear about user's concerns by sending us screenshots and related aritcles. Thankyou Nyle!
Jeff was amazing at explaining how to use the rewards programme for a customer to access their discount
Great program! Our customers have been happy and when we had issues, Sean from customer support was a huge help with resolving the issue.
Maritel was very helpful. Resolved the issue quickly and efficiently.
Quick, helpful and professional advice from Yotpo support team (Nyle A) resolving customer issues. Very happy with the support so far.
Rodney D. was very helpful in implementing some changes to our rewards landing page which made it more browsable and usable for our engaged database. Highly recommend Yotpo and their support and customer success team.
Alsher C was of great assistance. As both of us being CS reps, we were able to help the client both on our parts. Great team work! Stephanie C also did a great job. Quick assistance.
Maritel.. did a great job in providing the resolution to me when I raised my concern.
