SL: WhatsApp Chat + Marketing
by SuperLemon App · launched
View in Shopify App Store ↗Reviews (351)
We had this app installed for several years and continued being charged monthly through Shopify Billing. When we recently reviewed the app, it was not functioning and showed a "site can't be reached" error when accessed. We contacted support requesting clarification and a refund review but did not receive a response. Unfortunately, this was our experience.
un asco me cobro 9 dolares de mas sin autorización
DO NOT INSTALL IT, IF YOU WANT TO MAKE YOUR MONEY SAFE, THEY ARE FRAUD WITHOUT ANY SERVICE THEY CHERGE 200$ FROM US.
pathetic scammers. they just deduct money without any prior notice of per mesage . totally pathetic and not worth it . they are scamming and doing fraud . instead of limiting the people to use service they are directly deducting amounts . i am opening federal charge against them as well as chargeback in my accounts
Me estaban generando cobros que NUNCA autoricé, porque estaba en una plan GRATIS. Y revise que en los ultimos 6 meses me estuvieron cobrando un servicio de automatizacion que no habia solicitado, NO la instalen ni por broma , al principio es GRATIS y luego te cobran, supuestamente porque envian mensajes de automatizacion, y por esos incidentes shopify no se hace responsable.
Developer reply ·
Hola Wilder, Lamentamos mucho tu experiencia — definitivamente no es la experiencia que queremos para nuestros usuarios. Para aclarar, Shopify requiere una aprobación explícita antes de que cualquier aplicación pueda realizar cargos, y la facturación está vinculada a la actividad de mensajes (conversaciones de WhatsApp enviadas a través de Meta). Aun así, entendemos que esto pudo no haber sido claro en tu caso y lo tomamos muy en serio. Desde que adquirimos SuperLemon recientemente, estamos mejorando activamente el proceso de onboarding, la transparencia en precios y los controles para evitar que algo así vuelva a ocurrir. Ya nos hemos comunicado contigo directamente y te ofrecimos un reembolso como gesto de buena fe, y seguimos disponibles para resolver esto contigo. Si estás dispuesto, por favor responde a nuestro correo — queremos solucionarlo.
DEjo de funcionar, rato de configurarlo y no funciona
Developer reply ·
Hola José, Gracias por tu mensaje 🙏 Si ya hiciste el upgrade, vamos a revisar lo siguiente: ¿Podrías confirmar si la app está activada en tu tema? Ve a Shopify Admin → Tienda online → Temas → Personalizar → App embeds Busca nuestra app y asegúate de que esté activada (ON) y guarda los cambios. Después de activarla, actualiza tu tienda (mejor en modo incógnito). Si sigue sin funcionar, por favor envíanos: El nombre de tu tienda Una captura de pantalla del problema Qué es exactamente lo que no está funcionando
Malísima instalan popups que no se pueden modificar y en la configuracion son ocultos y el servicio de ayuda no funciona
1/5 Terrible experience with the Superlemon app! The chat window stopped working, and despite multiple attempts to get support, the issue was never resolved. The support team keeps making empty promises but does nothing to fix the problem. This has severely impacted our business as we are unable to communicate with customers properly. After weeks of frustration, we are uninstalling this app. I know the developers will never respond, but I hope this review reaches their management. Their negligence and lack of accountability are unacceptable. Avoid this app if you don’t want to waste your time and risk losing business!
Please do not install this APP. It has been two years they have been charging $25 every month. We have a paid plan from day 1, and it was supposed to be $15. Despite multiple tickets, we have not received the refund. And we are going to complain about this to SHOPIFY no one else should fall into this trap. They shamelessly keep charging no matter what you do. Apart from this, when you install this app, you will see the abandoned cart details in the app, but they will not show up in Shopify customers / abandoned carts, so if you discontinue the app, you will not have these abandoned carts and customer details. We are left with no option other than to write this feedback here to get their attention. Because the customer care SUCKS. They promise to refund but keep charging.
Hola, no entiendo que me cobráis por "soporte" y no he recibido ninguna respuesta por vuestra parte, decepcionante...
I have never bought any kind of subscription plan and now they charge me $20 for nothing because im using the free plan. Why?
experience nule rien ne marche
Nunca me habían cobrado nada, y de un par de meses para acá, me empiezan a cobrar. Una vez logré contactar con ellos y me dijeron que era por algo que tenía las automatizaciones activadas. Desactivé todo y me volvieron a cobrar, ahora ya en soporte no responden, así que estoy buscando otra app.
We have contacted the team for a resolution but no response from them. There tracking link and order detail link is not working at all.
We contact often the support about the higher price what we don´t understand. And we explain that we only would like to use the whatsapp contact function. The price for the App goes higher an higher for no sellings on our website. Only less contact about whatsapp. ( less than 50 masseges) We deactivate many options but the price is the same. On our messages and we get no response at our ticket and no ones reply. That´s terrible
If you just need the widget that appears on your website to connect with your customers Superlemon works just fine. However, none of the automation works properly and to make it worse no customer service is available to help. I have sent over more than 3 emails and I just got one response saying they will investigate and never came back to me for more than a week.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint. Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.
Too many bugs in recent times. Using this app from 2022. But recently the app has a lot of bugs and is very unstable. I'm looking for other options The 'My whatsapp' window is still not working They started to bill me even after uninstalling
Developer reply ·
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service. We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
It started out as a great solution. But for some reason some features suddenly stopped working, for example the automated messages for abandoned carts. We have tried to reach out to the team, but received no quick response. Honestly starting to look for another solution.
Developer reply ·
Dear Customer, Sincere apologies for the poor customer support experience. Please note in the last month, we faced a few issues regarding WhatsApp templates of Automated messages. The service was interrupted for some time, but we made sure things were back on track within a few hours. I hope you understand! Sorry for the inconvenience caused.
Worst Customer Service. Not happy at all. I have asked the team to release my API integrated phone number but no one from the team is replying.
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.
I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.
The support team is the worst. Didn't like the service. Poor user interface very difficult non supportive staff
Worst support ever. We had a big issue migrating a store. An automation was trigger and sent messages to clients of all orders. We asked for support and never received any help. This app should be unlisted from Shopify.
IMBARAZZANTE. Non solo attivano widget in automatico, per disattivarli devi, modificare parti del checkout come vogliono loro, dopodiché mandare la richiesta di corretta modifica, aspettare che controllino e approvino le modifiche in 2-3 giorni lavorativi, solo dopo questo ti permettono di disattivare i widget. Per quanto questi widget possano avere senso e funzionare in certi casi ad aumentare le conversioni, come pretendete che c'ho non possa provocare l'effetto contrario? Le mie conversioni sono crollate da quando è attivo, ho bruciato un weekend, ho dovuto fermare le sponsorizzate tutto per un vostro capriccio. In tutto questo sto aspettando eh. Come ultima cosa, mi avete fatto modificare parti del checkout, peccato che quest'ultimo era strutturato in modo da aiutare il cliente a inserire correttamente i dati. Rivedete questa PAGLIACCIATA che avete fatto. Non provate a rispondere dicendo che avremmo potuto risolvere in pochi minuti scrivendo all'assistenza perchè così non è dato che sto aprendo dei ticket di supporto da 2 giorni.
Não tem tradução das mensagens de automação em português europeu. Só em brasileiro e algumas só em inglês...
Su servicio al cliente y soporte es pésimo, tengan mucho cuidado si quieren personalizar sus mensajes o campañas porque se tardan mucho o no les van a responder. no lo recomiendo. Saludos
Developer reply ·
Estimado cliente, Sinceras disculpas por la mala atención al cliente. Entendemos su frustración y dificultad para crear una campaña. Nos gustaría aprovechar esta oportunidad para corregir nuestros errores y llamarlo para comprender su problema. Ya le hemos enviado un correo sobre el mismo.
very poor customer support i am trying to reaching out your company before 3 days but no one reply me and i also pay you guys 15$ no one response me scammers
Developer reply ·
Dear Dr. Rashel, Sincere apologies for the poor customer support. We understand your frustration. We would like to take this chance to undo our mistakes & get on a call with you to understand your problem. We have already sent you an mail regarding the same.
Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...
Developer reply ·
Dear Customer, Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application. We would like to take this chance to undo our mistakes & get on a call with you to understand your problem. We have already sent you an mail regarding the same.
BE AWARE THEY COMIT FRAUD, THEY ADD POPUPS ALL OVER YOUR PLACE WITHOUT CONCENT. THEY SPAM YOUR COSTUMERS WEEKS LATER AND SELL WHATS APP DATA BASES THEY CHANGED THE CORE OF THE APP WITHOUT CONCENT OR APROVAL. NOW THEY DEMAND THE COSTUMER TO LEAVE THEIR WHATS APP NUMBER OR THEY WONT SEND THE MESSAGE. ALSO THEY FORCE YOU INTO THIS. NO SUPPORT RESPONSE EITHER. BUYER BE AWARE THIS IS FISHY, THEY MAKE RELEVANT CHANGES WITHOUT APPROVAL.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to tubuddhashop@gmail.com
The application is a disgrace, they charged me 300€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to onchitrends@gmail.com
This app has generated interference with the code of my theme causing the photo of the products not to be shown, which is really disastrous. I have tried to contact the developer of the app and have not received any response. Now I do not know how to solve the problem, it is really a horror to have installed this app because of the interference with the code of the store and on top of that they do not respond.
Not even a star if there is an option. Many functions cannot load, already emailed them for months, paying but still unable to use them. Take months to respond or even not respond. So piss off!
They shove pop-ups into your theme then support never answers to support removing it & you cannot remove it from the settings. bad app
Developer reply ·
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the pop up. We understand that this has been frustrating for you, and we genuinely appreciate your patience. Our customer support team is dedicated to providing timely assistance. Please raise your concern with our support team, it would have taken only a few minutes to address this matter. We will do everything we can to make your experience with Superlemon positive again!
Avoid it! Bugs, bad support and don't refound saing that you accept the policies. and stop sending trash mail, no unsubscription option. totally illegal
Developer reply ·
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced with our app.. We would like to assure you that your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please raise your concern with our support team, it would have taken only a few minutes to address this matter. We will do everything we can to make your experience with Superlemon positive again!
No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.
Developer reply ·
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro. Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted. Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!
Que onda con su pop up? ni siquiere lo traducen en varios idiomas, muy mala actualizacion que hicieron, decepcionado.
Developer reply ·
Gracias por compartir sus comentarios sobre nuestra función emergente. Nos disculpamos sinceramente por cualquier inconveniente causado por la falta de opciones de traducción. Entendemos que brindar soporte multilingüe es esencial para garantizar una experiencia de usuario positiva y agradecemos su paciencia y comprensión. Sus comentarios nos ayudan a identificar áreas de mejora, y realmente apreciamos que nos informe sobre este asunto. Si tiene más sugerencias o inquietudes, no dude en comunicarse con nuestro equipo de atención al cliente. Valoramos su opinión y nos esforzamos por brindar el mejor servicio posible a todos nuestros clientes. Una vez más, nos disculpamos por cualquier decepción causada y gracias por su comprensión.
We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Developer reply ·
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app. Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay. If you have any further concerns or questions, please don't hesitate to reach out to support@superlemon.xyz. We are here to assist you and regain your trust.
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Developer reply ·
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues. We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers. We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
Developer reply ·
Hello Customer, We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
Used it for 12 months on free plan. However, once I upgraded to growth plan, I realised that it is a click bait and I will be required to upgrade to engage plan if I want to use any of the features. After converting to whatsapp business API, I got no handholding and I also lost my ability to use the chat widget. All in all, i wasted 10 days of writing to the support team for resolution, and finally I uninstalled
Developer reply ·
Hello Customer, We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
VERY DODGY APP. DO NOT INSTALL THIS APP. App makes changes to your store without consent or approval and approves charges. The Free version is not free and has hidden auto approved charges. THEY DO NOT REPLY TO ANY QUERIES OR EMAILS. We have reported this matter to Shopify and will be pursuing legal action for breach.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
BEWARE YOU MIGHT LOOSE UR WHATSAPP ACCESS FOR EVER. Very Bad, NO proper support. Unable to use my own whatsapp to reply messages. No proper guide to install (specifically the time it takes to start using the app properly). a very bad experience. Sent a mail to the team no reply yet. so i had to unstall, but still unable to recover my whatsapp number
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
La atencion al cliente pesima, nunca se contactan con nosotros. tenia la opcion para pero me toca cancelar la suscripcion al producto porque tengo un bug que no se puede quitar de esa app. les escrito correos les digo que me contacten y no recibo respuesta.
Developer reply ·
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
Cambian la aplicacion a su gusto sin avisar, me di cuenta despues de días que funcionaba completamente diferente y los clientes
Developer reply ·
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
Nothing works, lots of 404 broken links, the "free trial" does not work and charges you immidiatly when upgrading to a paid plan. Did not bother to even contact support as they only have email support, and an app this broken does not deserve my time.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
it says there is a 7 day free trial. But when I try on the growth package, they billed me immediately. I ask their support for assistance, no action taken. Now, shopify have billed me. they say they need more time to process....
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
They will still charge you on free plan as well, Its a trap, be careful, not recommended, Now they are not replying on the support as well. How to report shopify for unauthorize charge?
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Hace unos cobros exagerados sin haber habilitado ningún servicio adicional, deberían informarle al cliente el porque de los cobros adicionales
Developer reply ·
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
Was using the free version just for the widget, but recently some clients came to us saying they have been receiving unsolicited whatsapp messages in english (our store is in portuguese). Turns out this app launched new features and turned them on by default, which also means they charged us $64,32 and sent over 800 whatsapp messages to our clients in a foreign language. VERY upset with this. I want my money back. This was the most problematic thing that happened, but once they did an update which behaved badly with other apps and broke our site. And another time I was testing our sales funnel and discovered they had inserted an optin checkbox for whatsapp messages on product pages. The features are interesting and they have been developing a lot of new features. Would be great, but the transparency on what is actually being published to our store (and charged) is very bad.
Developer reply ·
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
It doesn't allow to disable some widgets or you must get an extra verification step to control your own account, this verification was not completed by superlemon in over a month. Every update took a lot of time and their response time is very long. We had to switch to a different app as we never recieved any answer from them.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
This app sends 20% discount codes to customers without consent. Creates codes in Shopify without consent. I didnt set it up. I merely "upgraded" to an upgraded FREE plan. [Update] Their reply is they do not have permission to create discounts. My customer received 20% discount via whatsapp. It must be a phantom admin who granted the discount.
Developer reply ·
Sincere apologies for the inconvenience. Please note that we do not have the permission to create discounts on behalf of any shop. However if you have any concerns regarding the product we are happy to arrange a call for you.
Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
BUYER BEAWARE***** They hid their fee in the minimized text you could be charged up to $5000 a month. I made a mistake of installing it by lookin at their reviews I now know they are fake. They wouldn't even get back to me to set up the app even I signed on their monthly subscription plan then I noticed they are charging me one by one for the app it not even set up yet. Stay AWAY AT ALL COST
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
pathetic Experience with them, worst customer service ever, they automation are just out of control, customers complaining for the repeatedly sending same automation again and again, while we are trying to discontinue service with them and they are not even sorting way out for last 4 days. strongly not recommended at all.
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Been contacting them since last 5 months about removal of my number from whatsapp business api.. but they never reply..
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Support is not good. Some time not Replied on mail or replied more than 7 days. Now, we are deleting the app. Please avoid install the app
Developer reply ·
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.
Developer reply ·
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência.
Estou a mais de um mês tentando entrar em contato com o suporte para resolver BUG do APP e não obtenho resposta. Suporte péssimo! Adquirimos a versão paga do sistema e simplesmente não conseguimos usar. Que atendimento é esse? Horrível...
Developer reply ·
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Agradecemos muito sua paciência.
No me deja vincular la cuenta comercial de Facebook, no deja personalizar las plantillas, algunos procesos están en ingles.
Developer reply ·
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted con respecto al problema y lo resolveremos lo antes posible. Agradecemos mucho su paciencia.
WORST APP and THE WORST customer service. No one cares in this company and does not even bother replying or acknowledging an email. I would like to unsubscribe and please HELP me for the same and at least take an initiate now to reply.
Developer reply ·
Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible. We highly appreciate you patience.
very bad customers support,not able to see if automated msges are being sent to the customers are not
Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.
Deleted the APP. The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
Developer reply ·
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at support@superlemon.xyz.
Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.
This app isnt right for my store so had to delete but seems to work well if you need Watsapp, Live Chat or Messenger. I had an issue with deleting and someone contacted me straightaway when I sent an email and added a review.
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
What happened? You can´t send direct whatsapps to the abandoned carts anymore. That was the best of the app, to bad it doesn´t have that function anymore.
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Someone wrote a 5 star review that we did not write. The email was not in our user or collab system. Leading to believe this app had auto pushed reviews from itself
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Worst , send couple of mail for assistance. No response . Subscription is on and app is not working.
Developer reply ·
Hi, Please accept our apologies for any inconvenience caused. We have approved your Opt-in request. If you need any assistance with the App's, please contact support@superlemon.xyz. You can count on us to help you. Thank you
La aplicación funcionaba perfecto hasta que lanzaron la versión beta. La usaba para recuperar carritos enviando mensajes manuales, pero la version beta ya no tiene esta opcion. Me comunico al email de soporte support@superlemon.xyz y mis emails rebotan, dice que la direccion no existe.
Developer reply ·
Hola, Disculpas por los inconvenientes causados. Estábamos experimentando dificultades técnicas con nuestro servicio de correo, pero ahora volvemos a la normalidad. Le solicito que nos informe si todavía tiene algún problema con la aplicación Superlemon en support@superlemon.xyz y lo resolveremos lo antes posible. Gracias!
MAL EXPERIENCIA CON VERSION BETA.. YA CAMBIE DE APLICACION, YA NO SE PUEDE MANDAR MENSAJES MANUALES EN CRM
Developer reply ·
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio. un completo desastre
Developer reply ·
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Developer reply ·
Hi, Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December. If you need any assistance with the App's updated interface, please contact support@superlemon.xyz. You can count on us to help you. Thank you
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Developer reply ·
Hi, Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at support@superlemon.xyz? We will surely help you to use the new application. Thanks
no customer support previously it was good, but now it is owned by GUPSHUP and they are not intrested in customer services.
This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
They have received so many negative reviews recently and no one from their team still bothers to reply to the emails we all are sending, This is totally unprofessional and very very bad for the business, You changed the UI for no reason if your numbers and templates were approved with whatsapp api than i don't think you there is any need to change everything which was actually good and many people were using their service. PS Don't bother to reply with your copy paste statement which you guys are doing since this change.
Developer reply ·
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on support@superlemon.xyz. We will help you resolve your query ASAP. We take customer support seriously. We would like to take this seriously. Request you please let us know your ticket number so that we can help you resolve your issues.
The app used to be good, after the last update it is completely bad, I do not recommend! I want a refund for the last two months!
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Developer reply ·
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
Developer reply ·
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help. Best Regards!
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Developer reply ·
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: support@superlemon.xyz Best Regards!
No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes
Developer reply ·
Hello User, Apologies for the inconvenience caused to you. The feature for editing the content of a template message will be available in our upcoming build release. In case you of any other queries, please write to us at support@superlemon.xyz
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Developer reply ·
Hello User, Apologies for the inconvenience caused to you. We have already raised this issue to our developer team for investigation. You will be immediately updated on the same ticket as we receive a revert from them. Thank you for your patience.
Connected several times for resolution of issue but getting no response. Very poor after-sales support. Not recommended
