Yotpo: Product Reviews App

4.27.26 I have consistently given Yotpo a 1 star review. Recently I did so again. However, a Ralph B. from Yotpo contacted me and has greatly assisted me in getting all my issues resolved - hopefully on a long-term basis. He offered to implement the changes and when I declined and said I would implement them myself, he gave me very detailed instructions on how to do so. He timely and consistently responded to my questions. At this point, I have resolved all my known issues and am satisfied. I greatly appreciate his assistance so I have changed my rating. Assuming the widgets I am using work as intended, going forward, I will certainly be satisfied. I have at least 6 support cases open on YOTPO. I have a lot more than 6 issues but I'm being prevented from opening any other support cases. Why? Because 1. They have no support and 2. Nothing ever works the way it is supposed to or consistently. The reviews for top selling products have disappeared completely or the stars next to the product name do not show up at all even though the reviews show up below the product description. This is a REVIEW app and yet the very foundational features do not work or work inconsistently. How impressed should people be with this garbage? How long should I wait for support? I think if an app is expecting to be paid, it should respond to support requests in 24 hours. Yotpo responds weeks later, if at all. One would have to go to YOTPO university to actually fix all the things that is wrong with this app. It apparently expects customers to spend hours to fix these things with lousy and unclear directions. For over a year, there's a button on my main page that says I should click it to install a newer widget. I've attempted to install the newer widget at least 50 times with no result. This app is an absolute nightmare. No support. Nothing ever stays - constant updates that don't transfer. Yet they will contact you day after day trying to get you to upgrade. Why would anyone upgrade when the current version doesn't work? DO NOT CHOOSE THIS REVIEW APP. You will regret it. UPDATED 6 Months Later: If I could give YOTPO MINUS 100 Stars for customer service I would. There is no customer service. In fact, there seems to be a definite pattern here. You open a support request and they then close it so that SHOPIFY thinks it's been resolved when in fact, they have done absolutely nothing. Even if they commit to doing something, they don't follow through. You open another one and the same thing happens. It's absolutely unbelievable. This App should be immediately removed from SHOPIFY. And, Shopify should care a lot more about this than it appears they do. Store owners should not be subjected to this non-support. It's hard to even call it nonsupport since they actively work against everything you do which has a negative impact on your store and business. This needs to be investigated. 6 Months ago-I have now made 15 support requests with no help from this app. It should not be on Shopify. It needs to be removed. DO NOT use this app as you will have NOTHING but problems with no support whatsoever.

Un poco confuso al principio pero luego tuve un call con Robert y lo soluciono en un segundo

Great app that works really well for the most part, and has solid support. Kent B helped me clean up all the weird symbols that were showing up in my reviews export. :)

Great support team!

super helpful support staff, shout out to Reymon N for helping out.

Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.

A little bit expensive on the starter kits, it should be more progressive based on orders amount. If you take review + rewards it cost more then your entire shopify website to function... and that just for reviews. For the rest it works out of the box, could import my old reviews from magento which was a big plus. Big thanks for Jeorge Kenneth for his help.

quick response and resolution

I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you! P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."

The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.

When uploading a review, it kept failing and kept getting errors. I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it. This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.

Doner is very detailed and helpful.

Today, when we needed help and support, we connected immediately with Arven S. who was absolutely diligent and wonderful. I have had experience in the past where it took forever to connect with a representative, and when we did connect, Yotpo was not at all able to offer the support we needed (the Yotpo subscription options fell off after we upgraded the theme for our website and no one at Yotpo was able to help us with this.). It was super disappointing. Our website hasn't been able to offer subscriptions because of this. I've never forgotten that. Today, my interaction with Arven was stellar. Thank you so much for this!! I wish Yotpo could offer this level of support more consistently. We would be more loyal to Yotpo.

Doner P is very efficient and reactive to solve any problem, I am happy with this app so far !

I had a hard time trying integrate my reviews, but thanks to your great customer service by Ruzsel John, I got it done. Thank you.

** edited 21/2/24 ** After my previous 1* review the team actually reached out to me, arranged a video call where my concerns were heard and my issue was pretty much resolved instantly. It took a few tweaks but they were on hand once they saw my review. Im marking as a 4* simply based on our start to business, but overall its been okay since. If you dont get a response reach out via other methods ------------- POOR! Integration was absolutely shocking, the background colour of the widget remained orange even when selecting white, and it bled into my full theme causing the full product page to go orange. Alignment of items on the widget failed causing stuff to go all over the place contacted support who failed to respond after a week - sent a chaser email and 5 further days later no reply. Avoid at all costs!

It works correctly, but the appearance according to website is hard to find

Support Rep Jeorge KV was excellent!

We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.

UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation. Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta. I paid for the full priced plan so I can get the 24/7 support, but that is non existent! If all of my issues arent resolved soon, I will uninstall and cancel this mess.

We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.

We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.

I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.

Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)

Great customer service, easy to deal with, knowledgable...............................................

John B was helpful when we needed to downgrade our account. Only reason for this change is because our store is closing. I was able to easily dowload the file of all reviews prior to doing so.

Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.

Great Help from John B, he was able to get the job done swiftly for me. Quick response and action time!

I just wish some of the advanced features were available at a lower price. Support has been helpful though (if a little bit slow). Dani

Loving the app so far! Help has been amazing, specifically Allen M. Their support team is swift and kind, and Allen was top tier in those categories. Excited to see how this feature helps out our shop.

Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good

Fantastic app that really helps to support review marketing. It takes the guess work out of setting up core features like Social media push and is affordable. Their support team are super helpful and always available. Thanks Allen M for your help today with getting my review page and carousel errors resolved.

Ronel provided excellent service and did everything possible to work through my challenges. The free plan offers minimal options for customisation, and some things are rather annoying such as a tiny logo in emails and typos in the templates which can't get changed.

Nice app, useful easy to use and blending well with site design. Very Helpful customer service with online chat always on!

Still working out the app and features, but Joian Z was a huge help on the chat in helping my issues .

Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z

Amazing support. John M. sorted out us right away. Super helpful. Only downside that features like the Reviews Carousel are only when you subscribe. You can't have some limited functionality as a free version..

Excellent support team. The product has a good management interface, but needs clarity on some of the products and features.

The app and system works great, the product update progression has been a bit slow but I've seen a lot more lately.

easy to use! I wish the interface was a bit more dynamic (customizations update on the site in real time, etc), but I think they will get there. Very simple.

Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process! Allen M. was super helpful in providing a review summary for all our products and recipes as well!

The support team is great, helps in time record, especially Joian Z :) The app is good but you have to pay for most of the options and the email customisations.

Warly S. Helped me out today, very professional and quick communication. The service itself needs some work to be done but customer support was good.

Simoun was very helpful with the setting up. I cannot judge the app itself yet, but it looks promising.

Great customer service and quick response time! Lemuel was very helpful and did what I wanted very quickly.

Assistance was excellent. Answered all my questions promptly and helped me fix my issue. Just be aware with this app that anyone can review on your site (even your competitors) unless you change the settings.

Yotpo Growth Plans are good if you don't want to break the bank, but you want to do cool things with your reviews. The customer support is OK considering what you're paying for the app - ideally, I'd like support to know things a little more readily. I often feel like I repeat myself to get them to understand my queries. But maybe that's a me thing! Ha! I recently worked with Nicole, and she was dedicated to the task at hand, so I'm grateful for that!

Alles Top, eine deutsche Version wäre Wünschenswert Der support antwortet schnell und Kompetent. Bin gespannt wann es die deutsche Version gibt

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

I have very unique products and rarely ever have the same products repeatedly, which means I can't use the widget, which is unfortunate. I can use the SEO page instead, but the formatting is much more limited. It seems every reviews app I've tried would have the same issue so I'm sticking with Yotpo for now anyways. However, MAJOR points for the customer service. Both people I dealt with were very helpful, and even made lots of the changes I requested themselves right away. Very very happy with the customer service.

Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.

The app works really well and the support is really helpful. The reviews are displayed correctly along with photos with proper integration into Shopify.

Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.

Still a little early to give 5 stars, but the customer support is great. Very hard to come by apps these days that don't just try to send you to the FAQ's.

Good App, Great customer support! Was having a hard time installing the Review Carousel on my Home Page and used chat support feature to be connected to Djan. They answered all of my questions and got me set up. Now going forward I know what I need to do should I want to make any updates. Very happy!

UPDATE: After leaving a bad review, they eventually fixed my issue. Still not sure if I can give it 5 stars yet. It is pricier than another review app that I've used on a different site, and I'm not sure which delivers better value, but this app has caused some frustrations, and their tech support was unable to help until I left a bad review. I've used this app for 9 months now I think. My biggest issue is that it's fairly expensive for basic features and the customer support or technical support is terrible. There have been some persistent issues regarding shopify 2.0 upgrades. Specifically there's a responsiveness issue that they just won't acknowledge, and so it's not getting fixed. I've seen others with the same problem. I would highly recommend looking at other review apps, comparing prices, and assume that this one is just not performing well recently.

Great Support. I was assisted by Doner, who was very helpful and committed to helping resolve my installation issues. Highly recommended. Thank you Yotpo team!

Great customer service. The program is affordable and provides the value needed to reassure customers. I would like some better customization in the free option but it's free, so can't complain.

The service is awesome. It almost midnight here and the support replied to my surprise. And they solved everything! amazing..!

Good app, does what it's meant to do. Free for most of it, but very limited options/design if you're not paying for it's upgraded plan. Customer service is very good though, Yotpo Albert V is very quick & proactive to help solve my problems faced with the app.

Great app. Angelo really helped me to set up the widget in my website. Was also super responsive and answered all the emails quickly

Thanks to Radly for helping me getting started on testing reviews and providing a solution with manual test reviews requests.

Support is very helpful and friendly. Sadly, upgrading the plan was too expensive for us and the design didn't fit well into our shop.

I find this app a little pricey and it hasn't returned a high number of reviews for my business yet. 780 review requests sent, only 24 reviews received. But the support with integration has been amazing. So helpful.

I have been using this app for a while but contacted Yotpo Support for the first time, today. Yotpo Support was great; they were responsive, informative and cheerful. I had a great experience.

Nick gave me great support in setting up and it seems all clear now. I really appreciate that customer service is open 24/7. However what I was a bit shocked is that after I downloaded the app to Shopify it sent request to 200 plus cusotmers. I guess I have pressed skip somewhere but I would expect that there is a big warning if you send out something before you customize it. Now all emails sent don't even have my logo in it:-( and are super random. Also the analytics is quite poor and you can only see deeper when downloading a file. What is not good is that unsubcribs that are collected through Yotpo will not be integrated in Shopify customers profile. Really hope this can be integrated soon. Also a pity that you can not send the review request from Klaviyo, would love if that is all in one place. Hope these things can be improved, other things look good so far.

Overall the app works well - a few minor issues, especially with German language translation, but no deal breaker. Great customer service - especially from Donald U.

Great customer service, I never had any issues. However, I decided to left yotpo due to the high prices.

In our first few days using Yotpo reviews, I haven't been able to figure out how to do something twice. (I do think the app could benefit from tool tips, guides, and/or other more instructional info regarding setting up/getting started). Both times I used Yotpo chat and was helped very efficiently and effectively by the customer service team members. I am very pleased with their customer service so far. And I look forward to being able to speak to the rest of the app in the hopefully near future.

I like this app's offerings overall. I had some issues where it was sending review requests automatically before I was able to set up the email header and that was frustrating but besides that mishap, the service is great for a small business and customer service chat line is quick to help

サポートのレスポンスが早く、回答も的確且つ丁寧でとても助かっています。アプリ管理画面も使いやすいです。ただ、管理画面は英語表示のみ、サポートも英語対応のみ、ということでアプリ使用のために英語必須になっている点が残念な点で、今後のアプリの改良に期待を込めて、星4、としています。

Very fast response time. Answered most of my questions. Was hoping for more clarity around auto-review sending.

I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.

This app made it easy to collect reviews for our different products and website. Nick from customer support was very helpful when we wanted to transfer reviews from an old discontinued version of our product to the new version of the product so we wouldn't lose all of our review over the last few years.

Nick was very helpful in answering some questions I had about using this service. It should be more obvious that certain features are not available to certain plans such as the [ESCALATE] email feature on review moderation screen.

The options in the app are confusing and difficult to sort through features and subscription levels. But, the reviews DO affect sales, and the support is very good. I had an issue with all reviews displaying on every page, not product-specific reviews. Nick was able to assist by editing the code in my theme to resolve the issue. Very grateful for the assist and support!

Yotpo is great on Shopify. I needed some help today, and their excellent support team helped me out right away. Highly recommended!

On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.

Rhenant was an absolute star in helping me overcome a challenge I had in integrating the Star rating function using the new Online Store 2.0 framework.

Nick S. was really helpful in navigating review requests and did a great job helping me! There are a couple resources I would like adapted to create a better experience. Sending Test emails needs to show what the actual email will look like to customers.

レビューに表示される名前が注文時の氏名の「姓の一文字と、名前」のため、日本人だと注文時の個人情報である本名がほぼ全て表示されることになります。そのため、日本人からのレビューを受ける可能性がある店ではレビュー者の氏名が表示されないようにコードを追加する必要があります。 詳細を調べようと思っても、説明はすべて英語です。 しかし常に担当の方にチャットで問い合わせることができるようになっていて、サポートを受けることができます。慣れないコードのコピーで戸惑っていたところ、丁寧なサポートをしていただき、無事に導入することができました。 チャットが日本語でできるとさらに良いのですが、日本語は全く通じません。でもウェブ翻訳でも理解していただいて、サポートをしていただけます。 Rhenantさん、マークオリバーさん、ありがとうございました。

The customer service was great. Kenn T was really helpful and patient. However, I do have a complain with yotpo widget. I would like to show all my reviews in combination inside each individual product, this is not possible right now.

Great support - quick to assist when there are issues. I struggle with importing reviews from Cratejoy, because my files somehow omit information when saving to a CSV. Support takes the time to fix and import on my behalf.

The app itself is great, however I did not realise I had to install a widget for the reviews to be visible on my website. When I contacted the support team, I had a quick and efficient response and they sorted this out for me. Fast and great service! Thank you

We are using this app to send out review emails, and Howell was very helpful answering some questions. Good service!

They were with me for about half an hour and solved all my issues. Great service even on a free plan.

Ho appena iniziato ad usare l'applicazione e ho trovato qualche problema sia nell'importare recensioni che per importare i widget sul sito. Nonostante questo ho risolto i problemi grazie al supporto clienti che è davvero disponibile. Purtroppo c'è bisogno di un po' di pazienza

Don was super helpful as I was super frustrated the past few days navigating this site. So many small nuiances with this site just like shopify. Yap doesn't explain it all step by step and the steps can be confusing. Each time I had an issue the yatpo customer service team had to actually go in and execute the job for me! I truly appreciate them but yap need to be more user friendly because at the moment it is not...

Great customer support - Jo & Ronel helped me out promptly to help solve in issue within settings. Haven't had the chance to utilise app fully, but so far would recommend.

So far, so good. Customer support has been quick to respond, even though we're currently on the free plan. "Growth" seems a little pricey for the upgrades that it offers, but if we see good engagement and conversions, we might swing for it (as a brand-first business, I can only stand the thought of sending non-customizable reviews emails for so long).

L'assistenza clienti è impeccabile. Sono sempre attivi 24h/7 su 7, molto amichevoli e professionisti. L'applicazione fa il suo dovere, unica pecca è il costo davvero elevato... infatti se volete tutte le funzioni dovete spendere diverse migliaia di €

After a couple days and a lot of contact between James C , Radly and me at the end the problem of not showing reviews on or side was fixed! Thanks a lot!

I transferred my reviews from Judge me. It's been a little tricky getting it all working seamlessly. But the customer service at YotPo is perfect. They're immediately responsive and understand exactly what I need.

I wish there was more customization ability for some things (like coupons) but when the app is working, is works great. Customer service is really good as well. I had a problem with coupons and incentive emails and the customer service rep helped me solve it relatively quickly.

Decent software. Can get expensive as you grow so take note if you work in a low GP segment with high order volumes.

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!

I used this to help get more reviews, and it's worked well for that. The support was very helpful too. Cons - I find the dashboard slow and a bit too busy.

Yotpo is great overall for reviews. Some functionalities I really wish they would make available on lower plans or for a small additional fee as it is a big jump from their growth to prime plan in pricing. Also wish they made it easier to collect reviews from your customer outside of the automated (e.g. QR codes etc.) After testing some other review sites though, yotpo still has won out.