The Revive Club

the help is always fast and excellent! thank you

Been using this app for many years and as well as working exactly as it should, the support is superb - when we've needed some tweaks making to the templates, the support were able to do this without any problem. Highly recommended!

An essential app for our store - works exactly as it should and best of all the support is superb. Can't fault it.

I really love this app - it fills the hole where G4 Analytics fail to show you real time visitors, and gives you a really helpful visibility of what visitors are doing. Easy to use and does everything it should. Highly recommend.

So far this app which synchs your Shopify data into QuickBooks works as it should without problems. More importantly, there is a live chat support which is amazing. Very fast, very helpful - same on the QuickBooks support side of things. Counts for a lot these days. Highly recommended and excellent support from David and Rafael.

I wrote a very positive review about ShippyPro back in may 2019. Over the last few months things have changed quite a bit for the worse - so I wanted to update the review, partly for the benefit of other business owners, and also in the slight chance that somebody at ShippyPro is taking the time to read feedback. When it's working, the App has and does save an enormous amount of time in creating shipping labels. I'd say that it is the most beneficial app we use. About three or four months ago (perhaps a little more), ShippyPro stopped allowing customers to open a support chat directly on their platform. to put this in context, before this you could open a chat and ask questions when you had a problem - BUT - even before, the responsiveness of the support was not good. Often you'd open a chat, ask a question, and it would be minimum 30 mins before somebody answered you - sometimes hours. Now, you can't easily open a chat - they direct you to a BOT chat and help pages - eventually you get the opportunity to write a message with your problem - but you'll be lucky to get a reply the same day. If you are lucky enough to get a reply, you will have somebody answering your questions after a few hours - so trying to resolve business and time critical problems is incredibly difficult. To summarise - amazing App when working - customer support terrible. I never thought I'd get to this point - but I'm actually looking at alternatives now. FYI ShippyPro - yes customer support is THAT important. With good support your App would get the five stars it used to - with the current support, I'm afraid it's a generous two stars.

We use this app currently to allow our Langify app to automatically detect a visitors location. Works perfectly but more importantly, the support is lighting fast and very effective. Perfect - well done guys.

When you fill out one of the forms you go to a 'success screen' that tells the user they have successfully completed the form. Except the content for this success page is put far far down into a page - which gives the effect of loading a blank page. I contacted the support, who eventually wrote to me and said they had to escalate this issue to a different support team - sounded promising. A week later and after me writing several times to see what the progress was, I got an email saying "there's no workaround to make the submission success message appear on top" They suggested if I know someone who can do advanced coding I could try customising the form's CSS. We sent out the form for a few people to test, and they all reported back that the form didn't work because after submitting it they were sent to a blank page. The app is as good as useless to us, the support very slow and didn't resolve what for us is broken functionality - so we will be deleting it and choosing another app.

This is an edit of a previous review I left a few days back. I was unhappy about some aspects of the platform, and felt the lack of certain functionality was stopping me from gaining traction with my program. Instantly Smile's head of technical support contacted me to address these issues and present solutions to all the concerns. A few days later we've implemented a number of changes, and credit where it's due, Smile have been superb in their response. Thanks!

Simple to use, works very well and our site visitors and customers need it. Plus it works for product variants which is the main reason we needed it. Great app!

We've been using Messenger chat until now but Tidio was a great find for us. Yes it's a chat tool, but the real power comes from the ability to automate chat messages based on various events and triggers. This is really powerful and of course something you can't do with Messenger. Great app and really useful!

Privy is probably our most essential app. Support is excellent and the features are just what we need. Highly recommend!

The gold standard of customer support - really amazing which is worth it's weight in gold. The app is super easy to use and works exactly as it should. Highly recommend.