11Bravos.com
United States
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (14)
I've been using Shopify since approximately 2015 and have used many, many apps. Fit Find's customer service is in tier by itself. Incredible customer service and responsiveness. I was drawn to the APP because of the ability to help my customers determine their appropriate size, by answering a few basic questions. Would highly recommend this APP to anyone in the apparel space.
Lucy was so incredibly helpful. Took less than 2 minutes for her to fix my problem. Incredible support and incredibly helpful. Love the App.
Developer reply ·
Thank you so much for the fantastic review! We're thrilled Lucy was so incredibly helpful and resolved your issue in under 2 minutes—our support team shines brightest in moments like these. Love that you love the app! If you need any further assistance, we're always here to help! PageFly | Kate – Customer Success Manager
The support provided by this company is absolutely the very best. I have used many, many apps over my 10+ years with Shopify and the support offered by Joy is top notch. I especially want to shout-out Hana. She guides me through, step by step, with helpful screenshots anytime I have a question on making changes or initial setup. Highly recommend asking for Hana when you are stuck!
So incredibly useful. If there is a report that you don't see already published, just live chat with them and they will literally make you a custom report within a few minutes. Have been using this for quite a while now, and the support is top tier.
Just so many issues with a larger store. Also a disaster if you use coupons, particularly collection specific coupons (For example, 20% off all tees). Just a nightmare.
Developer reply ·
Hi Scott, the issue you are referring to is related to Shopify Draft orders, which don't support all discount types (Platform limitation). Our app now actually supports the newest Checkout extensibility, which supports all Discount types. I hope you can give our app another chance and reconsider your review. All the best with your store Michael
The support is terrible. If it works for you on the first go around, then great but if you need any help beyond that expect to wait days on end with very little to no communication. Seems like a good app, but the support is absolutely TERRIBLE! If you like to have good customer support - stay far away from this one.
Customer supports was amazing. Live chatted with them because I was having an issue with my offer, and they fixed it while I waited.
Developer reply ·
Hello, friends at 11Bravos.com Thank you for sharing your experience and leaving us a 5-star review. We appreciate it! Happy Selling! -Jevon & The In Cart Upsell Support Team
App works great, a huge time saver. Customer support is nop notch! Definitely an app that I recommend!
The APP is not only on point, but their customer service is unequivocally the best! I have been using this APP for over a year now, and every time we e-mail their support for various theme support they respond right away. They always make any adjustments that we have asked. Top notch APP, a no brainer for any apparel site.
Update - BOLD contacted me and have taken care of everything I have asked for. Thanks Nirav -11Bravos
Developer reply ·
Hi there. Thank you for leaving us this feedback, we highly appreciate it. I took a look into your requests and I just wanted to sincerely apologize for the lack of communication that has come from our end regarding your escalated installation. It normally takes a few business days for our Tier 2 team to test and work on more complex issues, however you absolutely should have received better communication than what was given (which was none, from what I can see). On behalf of our customer service team, I just wanted to once again say how sorry I am for the lack of communication. It's certainly not how we aim to conduct ourselves, and this certainly should have been handled a lot differently. One of our specialists has reached out to you in order to discuss the entirety of this issue (and your original request) further, and we hope to be able to rectify things with you. However, we also understand you need to do what's best for your business, even if that means using a different app.
Daniel provides top notch support. I sent several e-mails, with many questions before downloading the APP. My questions were answered very quickly, and very thorough. Will be switching from BOLD product options, to this APP!
Wow, this app is extremely functional, and will report virtually anything you can think of. More impressive is their support. Almost midnight, EST on a Friday night and they are live chatting with me setting up my reporting exactly the way I need. Very impressed with their service.
I love this app! Super easy to setup and use. Creates great UGC for our website. Love the pop up and carousel feature.
