THE LASH SHOP
Canada
Reviews (22)
We've been looking for a simple and easy free shipping bar to add to our store. We wanted some customizations. Alex was amazing at working with us super quickly to get the bar to look how we wanted it to. Highly recommend this app!
We’ve been using this app for a few months now, and it has been a great addition to our store. The support team is truly outstanding — they respond incredibly quickly and consistently resolve any issues we run into right away. What really sets them apart is their willingness to customize features to fit our needs. Whenever we’ve had a request or needed adjustments, they’ve been proactive and helpful in finding solutions, making the app work seamlessly with our setup. It’s rare to find an app with this level of support and flexibility. Highly recommended for anyone looking for a reliable solution backed by a responsive and customer-focused team.
We’ve been searching for a good upsell app for a while, but many options either lacked functionality or required expensive monthly plans, with additional fees for customization. Since we were already using other AOV.ai apps, we decided to give this one a try. The experience completely exceeded our expectations. Their team went above and beyond!!! They customized the app exactly to our needs at no extra charge, and everything was completed within just a few hours. I was honestly shocked by how much support and customization they provided. What impressed us even more is how open they are to feature requests, continuously helping tailor the app to better fit our needs and improve functionality over time. Highly recommend this app, and their other apps as well. The support and service have been outstanding.
We had a minor issue with the app displaying on our website. We reached out and Matty helped us make changes immediately. Super friendly and helpful! This app has honestly made it so much to announce sales since we can schedule it. Highly recommend it
Developer reply ·
Any time, happy to help :) Thanks so much for your kind review!
Flora was incredibly helpful and attentive in resolving the issue I was experiencing with the app. She took the time to thoroughly understand the problem, guided me through each step of the troubleshooting process, and made sure everything was working perfectly by the end. I really appreciate her patience and professionalism—it made the whole experience smooth and stress-free.
We were having some issues with understanding how to use the app. We reached out to support and Kyle answered within seconds. He was able to walk us through how to use the app, and helped us customize the backend so it worked properly with another app we were using for sales. We're so excited to use this app for our sales!
We had an issue with the app and Nagaraj was able to fix our issue within 15 mins! Super friendly and extremely speedy suport which is so important for our business. This is a fantastic app.
Developer reply ·
Thank you for the wonderful review! I'm glad I could help you quickly fix the issue and get the preorder integration working on your page builder. Happy to hear the speedy support made a difference for your business. We’re always here to help! Nagaraj | Technical Support Specialist
AMAZING App! We probably trialed over a dozen different wholesale apps so far, and this one is by far the best with the easy interface, features and pricing. The best thing about this app is that the team is willing to help customize and add features that we need. They're super QUICK with customizations - we have one customization which was completed within 10 hours. We were able to talk to the team during our day time, which is midnight their time. Loved how accessible the team is.
Safouh was absolutely AMAZING at providing us with support on installing the app. We had some questions and he immediately set up a Google Meet call to help us set up the app. He was super patient and thorough - walking us through how every single step and ensuring that we understood how the app works so we could use it easily. I highly recommend this app!
We recently switched from another app that was costing us a fortune to offer insurance, and it was one of the best decisions we've made! This app offers more features, and the support team (Mady) was incredible. They quickly helped resolve a widget issue and even customized it to fit our needs—all within 24 hours! The efficiency and service have been outstanding. Highly recommend this app!
Developer reply ·
Wow! Your feedback truly made our day! 😊 We're so glad to hear that switching to our app has been a great decision for you. Offering more features at a better value is exactly what we strive for! It’s fantastic to know that our support team could quickly resolve your widget issue and customize it to fit your needs. We always aim to provide efficient and top-notch service, and your kind words mean a lot. Thank you for recommending our app! If you ever need further assistance, we're always here to help. 🚀
App has been great so far. Has a lot features that usually takes multiple apps. Great support, very fast replies! Excited to see how this app can help increase our sales!
Great app! Easy to use. We had an issue with the menu bar and the team got back to us right away with a code to fix it!
Developer reply ·
"Code problem solvers" that's how we should refer to our Customer Success Team 😊 Thank you for taking the time to leave this review! We look forward to continuing with you on your Shopify journey 🎒
We were previously using Rise.Ai, however, it has very limited features, outdated interface and is very expensive. Switching to Bon has been absolutely amazing so far! We have received lightning speed support from the team (Anna, Emile, Chelsea) and we are able to customize the interface of the app with the help of the Dev Team (Cahn). We are now able to offer a ton more ways to earn and redeem points. The fees are alot cheaper as well, so that's a bonus! We highly recommend this app!
Developer reply ·
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
We had an issue with an app interfering with the Softify app. We reach out to see if we would be able to get some help - Anthony was quick to answer our emails and adjust our coding so that it would work on our website again! It was a quick and seamless experience. We used to use Sufio invoices, but switched over because Softify offers better templates, and customer service and it more affordable!
I had an issue with this app interfering with another app I used in my store. The support team was SOOO quick to help me troubleshoot and adjust the code to resolve the issue. I'm genuinely impressed by the support and the function of the app. Thank you so much!
Super fast support! I had a question about how to implement a pop up a certain way. Emil responded within seconds and provided me with a resolution.
Developer reply ·
Hey there, Thank you so much for your positive review! It means a lot to us to hear that you had a great experience. We strive to provide the best possible service and products, and we're thrilled to hear that we succeeded in doing so for you. Please don't hesitate to reach out if there's anything else we can do for you. Kind regards, Emil from OptiMonk
WONDERFUL app and superb customer service! This app is super easy to use and I love how I'm able to lock pages using different variables. Customer service responds quickly and they're friendly. I honestly really appreciate their pricing structure as well, as they have a "pay what feels good" policy - really love the flexibility here especially since I use them for two of my websites! I highly recommend this app! Note: I read through some of the negative reviews and they're pretty ridiculous. I think those users are probably a bit technologically challenged, because this app is VERY easy to use and super straight forward.
This app is amazing! They provide such great support! I sent a request and was literally given a response within 5 minutes - this is something that’s really important to me when I’m running a business. I need things done quickly! They were able to customize the app for me within a few hours! I really appreciate the support and flexibility from this app. Would highly highly recommend it to everyone!
This is by far the best affiliate app! Not to mention, it has a great price point! I've tried a few different affiliate apps, and none of them compare to this! The support is AMAZING! I love how fast they are at providing answers and even fixing my coding when I was having issues. Don't be fooled by the few reviews they have - the app is simply amazing and you won't regret using it! Highly, highly recommend it!
I transferred to Gem Pages from Shogun (I was using Shogun for years). It was the best move ever, as Gem Pages provides me with the flexibility to customize my pages and has beautiful layouts to choose from. Great pricing as well ($29 Gem Pages vs. $99 Shogun). I’m able to also easily transfer templates between stores so I don’t have to spend time making the same page again. This is a huge time saver!
Amazing customer service and great app! Saves me a lot of manual work. Highly recommend this to anyone :) Thanks team!
Developer reply ·
Thanks for your great review! We're pleased that you could use Customer Tagger backdating to create customer groups for email marketing :)
Amazing page builder! Very easy to use. Customer service is excellent - accidentally deleted a page of mine and they were able to help me and restore my page within minutes!