Kitenzo ‑ Bundle Builder

Thank you so much for sharing your thoughts! We know that a pricing model with a flat fee and a transaction percentage is a big consideration for any store. We always aim to provide value and features that outweigh that investment, but we completely respect that it won't be the right fit for everyone! If you ever want to discuss your setup, please do reach out. We're here and more than happy to help!

Thank you so much for taking the time to leave us a review! We are truly sorry to hear that your experience with Kitenzo hasn’t met your expectations, and we would love the opportunity to make things right! As such, could I please ask you to reach out to our Support Team at your earliest convenience! They would be more than happy to investigate any issues you've encountered and help resolve them for you! They've reached out to your Store's generic email, however we are yet to receive any correspondence about the issue that you're currently experiencing! Looking forwards to your response so that we can be of further assistance!

Thank you for your feedback. We’re truly sorry to hear about your experience with our app. Regarding your concerns, we noticed that you have an active support ticket with us, and we're currently awaiting your response to proceed further. Our support team is dedicated to resolving issues promptly, and we want to ensure that we address all your concerns effectively. Please check your email for our latest message and reply at your earliest convenience so we can assist you further.

It's important to clarify that Bundle Builder does not modify links. Each bundle created is assigned a unique link, and neither us nor users have the capability to alter this. If the owner of 'The Hundred Glove' encounters any issues or requires assistance, we're more than willing to help. Please don't hesitate to reach out if you have any further questions or concerns.

We sincerely apologize for the issues you faced with pricing inconsistencies and the delay in support response. It looks like a conflict with draft orders was causing some issues, but looking through the conversation, hopefully everything is sorted now? If not, please just pop us an email and we'll take a look straight away.

We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously. Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you. In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation. We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning season. We apologize for any inconvenience this may have caused you. Upon reviewing your support tickets, we can confirm that we responded to your initial ticket on Thursday to address the issue you raised regarding the location of bundle names. We have also been in conversation with you since Friday to further investigate and resolve the remaining issues you have encountered. To address the remaining issues, we require development access to your store. Once granted, we will continue investigating and working towards a resolution for you. Our team is committed to resolving all of your concerns as quickly as possible, and we appreciate your patience and understanding here. We know how important holiday planning is and the time you've invested in selecting the right bundle app, and would like to assure you that we will do everything we can to address any remaining concerns and provide a solution that meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.

Hi there, thanks for your honest review. During the initial installation of the app, we clearly outlined tier-specific limits for each subscription plan. In January of this year, it came to our attention that your usage had exceeded the limits associated with your current subscription tier. In accordance with our policies, we issued a notification with a 30-day notice, emphasizing the need to upgrade, which you declined to heed. Following on from that upgrade notice period, we made updates to our pricing plans. It's our standard practice to grandfather our merchants onto their existing plans whenever changes are made. Unfortunately because you declined to accept the upgrade, the opportunity for this then passed. We understand that changes in pricing can be challenging, and we strive to be fair to all our users. The adjustments are necessary to maintain a healthy ecosystem and foster the continued growth and improvement of the app. We firmly believe that a fair contribution from all users, especially those with higher usage, is essential to providing the best possible experience for everyone relying on Bundle Builder. We value your continued support and welcome any further discussion to address your concerns. Our goal is to ensure that you have a positive experience with our app, and we remain committed to providing a platform that meets your needs.

Hey there, thank you for your feedback. We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point. Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly. We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.

We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants. We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over. We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.

Sorry to hear you ran into problems using our app. I can see you had issues integrating our app into your theme, but have since uninstalled. We can 100% jump in and sort out any issues you may be experiencing, so if you re-install, just pop us an email and we'll take a look right away.

Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.

Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!

Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!

Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing with the app as a priority, and will provide an update as soon as we have one. Please note that we value all feedback and are committed to providing the best experience we can for our customers - we look forward to resolving this for you!

Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)

Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look forwards to resolving this for you!

Hey Taimed Society, We've looked into your query. Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control. However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)

Hey, we've replied to your emails, but haven't had a reply back? Just to clarify, we set the bundles to show as out of stock when Bundle Builder has not been installed on your store correctly. It prevents you selling bundles for the wrong price, stock levels, etc. There will be a notification in your app telling you what needs to be done, and you would have also received an email letting you know there is a problem. I can 100% see the frustration, but we built this in to ensure the smooth running of your store. If you need help installing, just let us know, happy to help :)

Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam? As all messages with the team were working well previously, i've started a new thread, so if you can reply to that, we can get back on track :)

Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with Returnly, so our developers can jump in and investigate for you. The only limitation with other Shopify Apps is the use of Draft Orders, so we can see if they are being used and by which app. (Only one app can use Draft Orders per store). Having recently celebrated $80 million in bundle sales, and counting many Shopify Plus stores amongst our happy users, we welcome larger businesses with multiple apps :)

Thank you for your feedback, we’re truly sorry to hear that you experienced some issues. We have reached out to you directly so we can help you get Bundle Builder set up on your store. The app has a track record of being highly effective at increasing revenue, so we would love for you to benefit from it.

Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to help you resolve the issue you flagged. We’re hoping to hear back from you so we can get the app set up correctly on your store.

We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team. We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.

Our apologies for the misunderstanding, but rest assured our app does indeed support Multiple SKU bundles. As agreed, our team have just completed the installation on your store so you should be all set up. If you have any further questions we’d be more than happy to assist you!

Thanks for your honest feedback, and for being so responsive in working with the team here to help alleviate the issues you experienced. The development team are currently implementing upgrades to the app where, in certain stores, inventory updates are not as quick as they should be. We are always looking at ways to improve our app, so thanks again for your review, feedback is what shapes our apps development. If you'd like to try Bundle Builder again in the future, please reach out, and we'd be happy to talk you through the improvements we have made.

We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your store didn’t contain any products at that point. Bundle Builder was never intended to work like a product page: it generates unique, dedicated bundle pages. We try to communicate this as obviously as possible to prospective users (through our demos and documentation), and I’m sorry this wasn’t clear to you from the start. If you find yourself in need of a standalone bundle page in the future, please do get in touch with us, we’d be happy to help you with any questions you may have.

We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you could please get in touch with us, we'd be more than happy to help you.

We experienced an issue with our 3rd party server yesterday which caused the app to go down temporarily. While this was a very rare occurrence that we had little control over from our end, we're extremely sorry for the inconvenience this has caused you.