Smart Product Filter & Search

A lot of issues . not working at all

(0 star) They say that you will pay for "Tiered pricing by catalog size: 500 → 500k products by Professional $39 plan, but it is not true. I do more have more than 40k products in my store, and they wanted me to pay them $350/month. This is crazy. And here on shopify store app, you can see that they have 4 differents plans including free plan, after installeted it you will not see these plan. The app is not even working as I want it work.

Fatal, la use 10 minutos, me desonfiguró todo el theme, la borré y me cobraron el plan mensual. Es una estafa no la descagueis porfavor. Le escribo y no contestan.

(0 Stars) We’ve been using this app for a long time, but unfortunately, the reliability has been consistently poor. This is not a one-off issue, outages and syncing failures happen almost every month. During our recent sale, products completely disappeared from all collection pages due to the app not functioning properly. Customers were unable to browse or purchase, which directly impacted our business. This resulted in a revenue loss of over $5,000 during a critical sales period. What’s more concerning is that the response is usually the same “temporary server issue” with no clear long-term fix or preventive measures shared. Suggested workarounds like disabling filters or app embeds are not real solutions, as they defeat the purpose of using the app in the first place. For a paid app that plays such a critical role in storefront functionality, this level of instability is unacceptable. Unless there are significant improvements in reliability and infrastructure, we cannot recommend this app to other businesses.

(0 Stars) We’ve been using this app for a long time, but unfortunately, the reliability has been consistently poor. This is not a one-off issue, outages and syncing failures happen almost every month. During our recent sale, products completely disappeared from all collection pages due to the app not functioning properly. Customers were unable to browse or purchase, which directly impacted our business. This resulted in a revenue loss of over $5,000 during a critical sales period. What’s more concerning is that the response is usually the same “temporary server issue” with no clear long-term fix or preventive measures shared. Suggested workarounds like disabling filters or app embeds are not real solutions, as they defeat the purpose of using the app in the first place. For a paid app that plays such a critical role in storefront functionality, this level of instability is unacceptable. Unless there are significant improvements in reliability and infrastructure, we cannot recommend this app to other businesses.

Stopped working all of sudden yesterday and none of the collection pages were loading affecting conversions. Had to disable the app. Extremely disappointed

Search on web mobile stopped working completely. This impacted our conversion drastically. We contacted them via form in the app and via email. No reaction. By now, we have received the first reply: it is the weekend and the development team is only available during Vietnam office hours. I recommend strongly to stay away from this app as they don't seem to understand what it means if your search breaks and they definitely won't fix it during non office hours..

Initially thought it was a really good app but have had to turn it off as the search function stopped working. Support wasn't very helpful who kept redirecting my queries and didn't seem to understand any of my questions. Shame as it could have been a good app.

Terrible app — do not install. Complete waste of time and money. The support is a total joke; all they can do is express regret and nothing more. The app itself basically doesn’t work, and given how useless the support is, there’s no realistic way to get it fixed.

So tired, so many bugs. Search functionality is lacking in complexity. Also now it hasnt worked for several days. Sync stopp working? Well team is on holiday. Its afternoon in EU? team is asleep. I mean fine if app cost 20 dollar, but for us spending so much, come on.

Really bad app for the price being charged, many of the filters do not work . For everything we need to get in touch with the support to make it work. DO NOT RECOMMEND this ..

1- YOU WILL ALWAYS HERE THIS : SORRY ITS NIGHT TIME, WORST CUSTOMER SERVICE OMMMMMMMMMG !!!! 2- I've been using Smart Filter & Search app for many months and I'm extremely disappointed with both the product quality and customer service. MAJOR ISSUES: Broken Filters - The filters I configure disappear regularly for no reason. This is a recurring problem that makes the app completely useless. No Customer Support - I reported this issue 20 DAYS AGO. Their response: "It's in progress." No real solution, no follow-up, just empty promises. No Compensation - Despite this major malfunction, no refund, no discount, no gesture of compensation. They keep charging me for an app that doesn't work. Overpriced - The app is expensive for the poor quality it offers. And what it does offer doesn't even function properly. MY FINAL VERDICT: Don't waste your money. This app is expensive, useless, and the customer service don't resolve your technical problems. Find an alternative - there are plenty of better options out there. I DO NOT RECOMMEND THIS APP AT ALL.

No support systems & this app does not work.

DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.

De SLECHTSE APP OOIT !! IK HEB DE APP VERWIJDERD EN KRIJG EEN E-MAIL DAT ZE $1200 Dollar gaan afschrijven op 6 November! Bij het kopje “beheren” geeft Shopify een technische fout waardoor ik niets kan beheren! Wat een oplichting !

Please do not try this app. Request a full refund and uninstall due to a lack of prompt support and follow-up. We had their other app as well, and tried to get help with the bottom nav for the mobile site, but we still cannot get anyone. Will find a new solution...

The search feature stopped working suddenly on mobile and tablet. was only functional on desktops. asked for support to help out with this they said to purchase a paid plan and blamed us for the issue. They said they will only help if we gave money to them every month. highly dissapointed. They said because we changed the code it happened but confirmed if we get the paid plan they will sort it out. this is absolutely bullying and unethical behaviour.

Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden

What poor customer service and app, it's not working for over a week, this app caused us to lose a lot of money and they can't fix it, don't use it!!!!

This app I would say is made for pop-up or non brand stores as it has a lot of bugs & page speed issue even after their team trying to fix it for 5-6 days. The support is really slow & do not know answer to most of the queries or issues for which they have to consult "developer team" which takes almost a whole day. The collections also do not auto-update after products are jumbled, we have to press "sync now" button every time. Their team messed with our theme files only for us to take a decision that this is not a viable solution for the long run.

PLEASE BE CAREFUL WITH THIS APP! We've used this app for a very long time, but we encountered some weird issues during this time as well, never knew it was all due to this app. After adding a few new products and synchronising the app, all of a sudden almost all of our collection pages (also irrelevant pages for the new products) kept showing 'there are no products available in this collection'. On a live shop with thousands of visitors each day this costs a lot of money to not have any of your products shown on the collection page. As we suspected it was due to the app, we removed the app and our website is working perfectly again within a second. When working properly the app works fine and is easy to use with a lot of options, but if you're unaware and customers won't give you a heads-up about it, it could potentially cost you (tens of) thousands of dollars dependend on your average revenue..

forfait soit disant gratuit mais finalement payant .

terrible- doesn't auto sync ever and customer support is hard to reach.

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning. I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.

Terrible App! It fails every couple of weeks. I have lost tons of sales. Since they are international it takes days to resolve any issues.

Made it live on our store and then it basically just resulted in no products for our collection. Totally strange and had to uninstall it

Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.

We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline. Key Issues: Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays. Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing. Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary. Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances. Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems. Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system. Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us. Conclusion: Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.

Uninstalled the app months ago and still being charged for it. Shopify support isn't helping

this had a massive impact on my page load speeds, so much so that it made my site unusable in some instances. when I flagged the issue to support all they said was that they couldn't replicate it on their end. I have 100+ screen recordings via Clarity that show the issue on customers' machines.

just awful. Absolutely not user friendly. Have no idea how to work with this app, and no live chat. Removed and trying to forget it.

I installed a new theme and this app completely messed up that theme's layout. They were willing to help me get my theme's setup back to what it was, but unfortunately they didn't solve it and it took over several weeks. So I have uninstalled this app and installed another one that doesn't mess up the theme. So warning to anyone installing this app, it will override a lot of settings in your collection's page.

NIE POLECAM!!!

This app is good when it works BUT It constantly crashes and removes ALL the products from our website. We contact support and the standard answer is "we fixed it so it will not happen again and are looking into it". Yeah they fix it this time and then it happens again. This app has continuously cost us customers and sales. We are filing a complaint with Shopify to see what can be done.

This app has caused our store to show "no products" in all of our collections about 10 times now. Each time, we are told they have addressed the issue and that it won't happen again. Unfortunately, it keeps happening which is forcing us to look elsewhere. When the app works, it is great, but if it is not, it completely ruins the entire website. The support is good when they answer, and they are on the other side of the world from us which causes the issues to take a long time to get resolved once we email them.

We wanted to love this but we will be switching to another app. You have to manually sync the store every time you re-order a collection BUT the biggest issue is that their servers are constantly going down and it has left our site with no products on it until they fix their issues. I would click on a product page and it would show we have no products at all. We have several hundred. They reply via email several hours later and they have a Skype number to call but no one picks up. This is a huge problem when you are losing tons of business because you are relying on this app to show your products on the site. The capabilities are a little basic too. Please trust our word on this and GO SOMEWHERE ELSE!

Bad app if you have a customized store. Every time their tech team try to work on a bug, always screwed up the functionality and we had to restore from the backup to fix their mess. Can't trust them anymore.

After uninstalling this app, template's default filtering is not working. Plus the app keeps many files and code in my shop's template. Keep your hands off this app!

I have been using this app for well over a year now, and have been recently seeing the performance of this app drop dramatically! The app crashes, meaning your filters on your website will not work, load or appear. The Sync button fails, and you are left waiting hours-on-end for a response from the App developers with a fix, which makes you lose out on sales and gives your customer a bad experience. Do not bother with this app. Find an alternative. I am.

extreme bad experience after few hours from installation, filter doesnt work and big failure from customer service only u contact them from mails no instant support we dont expect such service from u

support is non responsive and app is locked or buggy- we unable to access any of the features at all. The documentation looks nothing like what we see. Each time we try to access a page on the back end it only shows one page - nothing works at all.

Installed the app. our site broke 12 hours later. missing sections of website, pictures all over the place etc BE CAREFUL

Constant issues. I've had the app for 10 months and almost MONTHLY I find a new issue where the app isn't working properly and I have to contact support. It's a waste of my time and I should not have to keep checking the app if it's doing what it's supposed to. Support is fairly quick at responding to issues but ultimately the app doesn't function properly and it's been a waste of money and time for me.

Great app...until it suddenly froze up on when I tried to reindex my site on BLACK FRIDAY WEEKEND! Removing it broke my entire site. From what I can tell, they changed the way the app worked like the day before Black Friday. How stupid is that? I really loved this app, but now I am so frustrated I could cry. We are losing sales and everything on my site is broken and none of the links I relied on with the app filtering are working.

This app was working great until they decided to remove the smart filters without any notice! An email was sent yesterday (Sunday / non-working day), to upgrade the plan as we have apparently exceeded 100 products. Today, the plan was removed before we could even respond to their email. How insane. We are still paying for the plan, but no smart filter's are there?The removal of the smart filters has caused affected product views on our website. So disappointing!

TERRIBLE TERRIBLE TERRIBLE!! THIS IS SO BAD! This app hides your STOCK AND COLLECTIONS. You must resync often, it causes slow loading and hides products randomly. THIS IS A SCAM APP. DO NOT DOWNLOAD YOUR WEBSITE WILL BE MADE SHIT ! They offer no help or support. This is the second time we have used and will be the last. Sooooooooooooooo bad, so angry that this company exists should be made to shut down.

Product catalog can't showing. i was pay monthly for your apps. Please fix it. where we must get a support. ? i was send email but still hasn't received a reply

This App works and suddenly it will be down and you will not see any filters. I am using this App from past 6 months and I have faced issue multiple times. Today the App is down and i am not able to see all the products in the website and it effected my sales. I am not sure if there is any maintenance activity or the developer doesn't care to inform about it. I request everyone to stay away from this app. Not worth having it. Make sure to select an App which has 24/7 support, a working phone number maybe and notify customers properly when App is going thru maintenance activities etc. I am updating my review based on your reply here. If you have upgraded your App from Version 4 to 5, did you inform all your customers about the upgrade so the stores can check proactively to see if there are any issues and report them to you immediately. So you guys are upgrading an App and not testing if the App is backward compatible. Remember stores are paying for your App and this is not a free service.

Application has stopped working, no advice why, not able to get support. They do not offer 24/7.. Today is a disaster as none of my products are showing on my website, they have all gone. So many lost sales today and i cannot contact anyone

There is something wrong with this app. Functionality is ok but the performance is not stable. App crashes and all filtered inventory goes off line.

This app messed up my whole site. Even after I uninstalled it, I'm still trying to fix what it messed up.

I uninstalled this app now none of my products are visible. I have reached out to support for some assistance, but I see I am not the only one who is having this problem

Do not install this app! It will mess up all of your themes! I duplicated my theme so that I would have a back up theme to go back to if this app did not work out, and it installed on every single theme! It took me forever to get my store back to normal. I think it has potential, but overall, not a good app!

Broke our site. added extra code that messed up our theme page numbering and sorting. Even after the app was deleted the code stayed!