Purayati
India
Reviews (13)
Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions. But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.
Developer reply ·
Dear Purayati, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and We will strive to deliver great experiences consistently. Team Shiprocket
Great app. Needed some modifications to suit our country's GST invoices and the developers personally worked on it and implemented the features. Would surely recommend.
Took a bit of time to set it up but the support is very responsive and helpful. The app it self is working great for me.
Order details and shipping confirmations are all working great for me till now. Yet to try the marketing tool though.
Just started giving this app a try. Had some bugs but the team got it resolved immediately so that is nice. Hoping for more features in the app soon. Will review again once those are provided.
Good till now. Find the plan slightly expensive but other than that its good.
The app as a retarget app is incredible. They are the most economical app too as far as I know. I have reduced the rating to 4 basically because they have no reporting options or analytics at all. And worst of all their revenue calculation that is happening from the app is woefully wrong. It says my spend of 370 dollars has given a revenue of 3000 dollars which makes no sense as I started my store just a few months ago and have not made that much sales from my store from all sources included. Quite silly it looks. I have mentioned this a few times but there has been no update at all in the last few months. Hope they sort this out soon and also include some analytics or reports.
One click install was great. Seems to be working great. Though I have seen a slight delay if I immediately switch devices or browsers and check the cart.
Been using this app for more than a month. Works great. The rewards campaigns are all nice. Good rewards app! But best of all the support team is very responsive which is an important requirement for me.
Works fine. Had some issue with the installation due to my lack of liquid editing skills but Dave was a big help in getting things setup. This should have been a basic option in Shopify so its good to have this app.
This is a great app that gives your website a basic required feature! The support staff gave quick solution to a small placement issue I had with the quick view button! I would highly recommend this app if you want the quick view feature! Edit: The support continues to be great! Very responsive to some small adjustments I wanted!
Just started using this app on my website! Works perfectly and its free! Would have been even better if we could put two Banners. One on top and one at the bottom! Edit : This app comes with a lot more useful tools! Using some now like the social buttons.
Great App and great support! Very quick to respond when I had an issue with the pre order button not integrating with the quick view app I had installed! Would surely recommend it for everyone!